Eircom 3 meg - and they say its sorted :(

Lord Nikon

i rang them, and they said it's all sorted. "Engineer" came down last week to "look" at my setup, ha ha ha, he asked me what the little black box connected to the phone socket was, duh, its for the cordless phone.

i sowed him my connection stats on the pc, and he hadn't a clue what he was looking at. What dont Eircom send out somone who knows what there doing?

Im ringing comreg tomorrow.

kaizersoze

Mine on BT 3 meg.



Whats your modem syncing at?

dub45

On the basis that you are not posting just for sheer therapy it would be helpful to give some background as to what exactly has been going on oh and do give your line stats. 'Sowing' line stats with an eircom engineer must be an very unusual experience:)

What exchange are you on? knowing that might allow other people to let us know if there are problems on that exchange.

Lord Nikon

Modem syncing, i dont know what that is.
Edenderry exchange.

kaizersoze

Log into your modem by typing this address into Internet Explorer - http://192.168.1.254 (assuming it's an eircom box).

Your sync speed will be displayed on the first page.
It should be
Downstream 3072
Upstream 384

Lord Nikon

Thats what it shows alright.

dub45

And what are you line stats?

Have you a wireless set up or are you using an ethernet connection. Do all of your additional phones have filters fitted?

Lord Nikon

Lord Nikon

Primary DNS Server
213.94.190.194
dns1.cwm.dublin.eircom.net

Secondary DNS Server
213.94.190.236
dns2.cra.dublin.eircom.net

Speed
3072/384 (kbps)

Line Attenuation
44/27 dB

dub45

Whats the snr figure? the line attenuation is slightly highish but should be ok.

You still havent told us the background to the problem? ARe you speeds always low? Or is it only at certain times of the day? did the engineer say he proposed to do anything? Have you filters on your phones - are you running a wireless set up or ethernet (how many times etc etc ????:rolleyes:)

Lord Nikon

snr figure??

Broadband has been liek this since last year. Low during the day, like you can see, 1am-9am is better, 2.5meg dl, and 280 up, ping to galway is about 17. Engineer said he would look at the line on Monday, 2 days ago. Rnag Eircom last night, and said it was all fixed. he said that i should see it slow during the day with conjestion.

Filters are there.
Wireless setup.

dub45

neuromancer wrote: »

snr figure??

Broadband has been liek this since last year. Low during the day, like you can see, 1am-9am is better, 2.5meg dl, and 280 up, ping to galway is about 17. Engineer said he would look at the line on Monday, 2 days ago. Rnag Eircom last night, and said it was all fixed. he said that i should see it slow during the day with conjestion.

Filters are there.
Wireless setup.

what sort of speeds do you get when you connect the computer by cable to the modem?

Lord Nikon

Dont have a cable to do that, its too far. Anyway, shouldnt make a difference.

yoyo

neuromancer wrote: »

snr figure??

Broadband has been liek this since last year. Low during the day, like you can see, 1am-9am is better, 2.5meg dl, and 280 up, ping to galway is about 17. Engineer said he would look at the line on Monday, 2 days ago. Rnag Eircom last night, and said it was all fixed. he said that i should see it slow during the day with conjestion.

Filters are there.
Wireless setup.

Signal to noise Ratio, Go into Advanced>Statistics>DSL in router gateway pages, Its in there... The higher the better...

Nick

dub45

neuromancer wrote: »

Dont have a cable to do that, its too far. Anyway, shouldnt make a difference.

Saying that it shouldn't make a difference is absolute nonsense - wireless can make a big difference - it is not a neutral technology. The fact that your pc is far from your router could make a significant difference. Could one of your neighbours have a wireless network on the same channel that you are using?

Lord Nikon

But its is only during peak times that it goes bad, and there is no cable running from pc to modem.

Lord Nikon

Croc

What signal strength are u getting from your router.

Double click on the connection (near the clock) should show 5 bars how many are showing green.

if its low that could be the problem can be interfered with by cordless phones, av senders etc.

L31mr0d

neuromancer wrote: »

Dont have a cable to do that, its too far. Anyway, shouldnt make a difference.

you have to logically remove variables one at a time to get to the root source of the problem. Right now, imo, there's a big "?" over your wireless network. First thing i'd do is disable wireless and connect directly into your modem and run speedtest. Regardless of how far away it is this is your next step... or you can suffer several more call outs from eircoms technicians... you choice tbh

Alun

neuromancer wrote: »

But its is only during peak times that it goes bad.

Exactly, and peak time for you is also peak time for everyone else, including your neighbours. If there is any kind of wireless interference going on it would logically follow that it would mainly appear during "peak times" then.

Eircom, as far as I can see preconfigure every single one of their wireless routers to channel 7 for some reason. I don't personally have an Eircom wireless router, but when I scan for networks around here all the Eircom routers in the neighbourhood are on that channel. In Europe the only non-overlapping channels (in order to minimize interfere with each other) are 1, 5, 9 and 13 (1, 6 and 11 in the US).

You could try setting it to a channel as far away from 7 as possible, say 1 or 13 and see if that improves things at all. Information on how to do that will be in the manual.

Lord Nikon

But surely everyone else is having the same problem? Surely on a 3 meg line, i should get a minimum of 2meg.

i'm not even worried about downloading so much, watching youtube videos is non-existant too, since i have to pause it for 2 minutes, just so a 3minute song can buffer 50%.

Why are people who are not with Eircom, not have this problem, and they are using eircom loops?

Snaga

Borrow a network cable from a friend if you do not want to buy one and move your PC for the purposes of testing.

The next step is to rule out wireless interference as the modem stats suggest that the line is fine.

There is no point exhausting other avenues untill this one is proven out.

Wireless interference can come from a wide variety of places, other wireless networks, microwaves, neon lights, radio digi-sender boxes (wireless Scart for your tv), bluetooth devices etc...

Lord Nikon

i have used a cable, and there is hardly any difference. it's only during the day that the connections is crap.

ZENER

snaga wrote:

. . . Wireless interference can come from a wide variety of places, other wireless networks, microwaves, neon lights, radio digi-sender boxes (wireless Scart for your tv), bluetooth devices etc...

. . . like . . .

neuromancer wrote:

. . . he asked me what the little black box connected to the phone socket was, duh, its for the cordless phone.

ZEN

dub45

neuromancer wrote: »

i have used a cable, and there is hardly any difference. it's only during the day that the connections is crap.

How recently have you used the ethernet connection?

Lord Nikon

Do you know how much a 30foot ethernet cable costs?

People keep commenting on connecting cables. If if was the cable or lack thereof, why would the connection be fine during the night, and not during the day?

Also, what would comreg be able to do about my problem, which has been happening since last year.

shinzon

neuromancer wrote: »

People keep commenting on connecting cables. If if was the cable or lack thereof, why would the connection be fine during the night, and not during the day?

Also, what would comreg be able to do about my problem, which has been happening since last year.

Dude people here are trying to help you, choose to ignore that advice and its upto you, and a little less attitude would do you a world of good, right now your spending more time arguing with people then actually getting to the root of your problem

So

1) So getting the router connected via the cable, is to eliminate any wireless signal problems you maybe having, wireless make a big difference to how your speeds are going up and down, believe me working for an isp its the first thing we do to eliminate any electro magnetic interference in your premises irregardless of whether it happens in the day time nighttime or anytime, and people are right, all eircom routers are set to channel 7, so if you have other eircom users in your area pre configured ot channel 7 then your going to have a problem

2) If you dont want to physically move your equipment around for testing then thats your problem, but whats to stop you getting a loan of a laptop and plugging the router into the master socket with that for testing, takes 5 mins and will eliminate a lot out of the equation

3) Also if you have any other telephone sockets in the house that are in use then unplug them as internal wiring is the biggest problem with slow speeds on Broadband

Unfortunately these things need to be done, you may see no point in doing them but until you get past that then basically youll be stuck TBH


Shin

junior_apollo

People are offering their opinions in order to help...

The suggestions for using cables etc are to narrow down the problem.. and confirm what is causing the issue... they are trying to help...

If you dont want help then dont post...

Whether you realise it or not you dont need a 30foot cable... if you cant take Mohammed to the... Oh nevermind it would be wasted...

BRING COMPUTER TO SOCKET POINT...

1. Confirm its not interference by CONNECTING WITH CABLE (this MAY involve some actual effort on your part)
2. Wireless Phones/neighbours phones or networks may be interfering - The comment left about changing channel is a good way to go also...
3. Once you've comfirmed 1...
Either it IS a wireless issue - in which case buy a 30foot cable to stop you whinging
OR
It ISNT a wireless issue - It is an issue with Eircom and too many people/business' on your exchange at the one time... In which case there isnt anything you can really do unless you fancy changing provider...

When people are trying to help you try reciprocating - Take on board the advice - put it into use - then come back with the results of doing said advice...

IMO if it isnt caused by the wireless then there aint much you can do really...

dub45

This thread should be locked immediately. This person is wasting people's time.

People have taken the time to offer excellent advice and its been time wasted.

Also, what would comreg be able to do about my problem, which has been happening since last year.

Most likely nothing and in this case it would be hard not to sympathise with them as you don't deserve help.

If you don't attempt to diagnose a problem then you cannot cure it!

Lord Nikon

Okay, I may have come off bad, and for that I appologise. My only arguement about the use of cables is, is that is works perfect at night time, with no issues, only during the day there is a problem.

If there was a genuine fault regarding the use of a wireless system as apposed to a cabling issue, my problem would be a 24 hour thing, not a daylight hours thing.

It would be great if it was just a cabling issue, and then i would invest in a decent router for gaming dedication. But i can't see myself having cables flowing through the house.

Some info from last night testing....

Tracert : home.eircom.net

1st hop 1ms
2nd hop didn't show any speed just *, maybe a bad connection to the exchange

Also, I changed the channel from default 7 to 1 and 13, little difference noticed, just the usually pings spikes.

Lord Nikon

dub45 wrote: »

This thread should be locked immediately. This person is wasting people's time.

People have taken the time to offer excellent advice and its been time wasted.



Most likely nothing and in this case it would be hard not to sympathise with them as you don't deserve help.

If you don't attempt to diagnose a problem then you cannot cure it!

I'm sorry you feel this way, and it's my fault that you do feel this way. But i have tried what people have suggested, I'm not arguing at people, just the same suggestion has come up numerous times, and it's something i have tried.

Lord Nikon

I will connect my pc directly to the modem tonight, and post my results.

junior_apollo

neuromancer wrote: »

Okay, I may have come off bad, and for that I appologise. My only arguement about the use of cables is, is that is works perfect at night time, with no issues, only during the day there is a problem.

If there was a genuine fault regarding the use of a wireless system as apposed to a cabling issue, my problem would be a 24 hour thing, not a daylight hours thing.

It would be great if it was just a cabling issue, and then i would invest in a decent router for gaming dedication. But i can't see myself having cables flowing through the house.

Some info from last night testing....

Tracert : home.eircom.net

1st hop 1ms
2nd hop didn't show any speed just *, maybe a bad connection to the exchange

Also, I changed the channel from default 7 to 1 and 13, little difference noticed, just the usually pings spikes.

Firstly thanks for showing the appreciation to the posters... I can understand it does get infuriating at times when people recommend the simple things... but with computers its always a case of eliminate the simple things first...

Because if you dont it invariably turns out to be something simple causing your problem... Its Murphy's law after all!

Changing channel is a good idea anyway... so leave it there..
The reason we are suggesting connecting straight... is because although you have good reception at night - maybe the interference is only happening during the day?...

This may be because of usage of equipment during daytimes only...

See where we coming from?...

Once you eliminate that ... feel free to rant about eircom haha...

RangeR

Another idea...

30 meters of phone cable is cheaper than 30 meters of network cable. Just a thought. Although that might bring in other issues.

If you bring the computer closer to the router and cable it up AND the problem goes away, it would almost definitely point to a wireless problem.

At that stage, you still don't need to get a huge length of network cable. You could buy a wireless repeater and place it half way between computer and router. This should increase your wifi signal considerably. Cross that bridge when or if you come to it.

By the way, what signal strength is your wifi card in your computer saying it's getting?

Lord Nikon

WiFi card is built into an Asus motherboard.

Signal connection runs at 90%
Signal strenght runs at 80%

zilog_jones

30 feet (he said feet not metres) of phone cable will not be able to hold a signal as well as decent Cat. 6 ethernet cable - it could increase line attenuation even more. Cat. 6 is good for 100 metres (if straight enough).

"Engineer" came down last week to "look" at my setup, ha ha ha, he asked me what the little black box connected to the phone socket was, duh, its for the cordless phone.

i sowed him my connection stats on the pc, and he hadn't a clue what he was looking at. What dont Eircom send out somone who knows what there doing?

These engineers only for dealing with the phone line outside your house and your main phone socket. Everything beyond the main phone socket is your responsibility. They don't need to know about ADSL connection stats and whatever - that is beyond the scope of their work.

My only arguement about the use of cables is, is that is works perfect at night time, with no issues, only during the day there is a problem.

People are more likely to be using laptops or other 2.4GHz band stuff in the day time. A wireless LAN with no traffic is not going to cause much interference, obviously.

ZENER wrote:

Quote:Originally Posted by snaga
. . . Wireless interference can come from a wide variety of places, other wireless networks, microwaves, neon lights, radio digi-sender boxes (wireless Scart for your tv), bluetooth devices etc...

. . . like . . .

Quote:Originally Posted by neuromancer
. . . he asked me what the little black box connected to the phone socket was, duh, its for the cordless phone.

ZEN

I have seen this suggested many times, but I have yet to find any evidence that there are any cordless phones that operate on the 2.4GHz band which are sold outside the US. Standard European DECT digital cordless phones (which have been sold in Europe for ages) operate on the 1880-1900 MHz band.

Lord Nikon

results after connecting the LAN cable...first test

Also is the th results from speedtest.net


4/4/2008 10:15 PM GMT 260 kb/s 85 kb/s 517 ms Dublin ~ 100 mi

4/4/2008 10:21 PM GMT 192 kb/s 85 kb/s 212 ms Galway ~ 50 mi

4/4/2008 10:27 PM GMT 595 kb/s 72 kb/s 210 ms Galway ~ 50 mi

4/4/2008 10:29 PM GMT 312 kb/s 64 kb/s 211 ms Galway ~ 50 mi

nilhg

I think you are going to have to run speedtest.net regularly for a week or so to build up a history of whats happening, then hit your ISP with theevidence (you can output your history as a CSV file). It would be no harm to take a screengrab of your modem stats as you do the speedtest, to see if a pattern builds up.

If you can borrow a different PC for a while and test using it as well, it would probably be no harm.

pbirney

I would not rule out the cordless phone as being the source of your problem. Whether they're legal or not, there are 2.4GHz cordless phones available for sale in Ireland. Try disconnecting it & run your speed test again.

Also, do you have a video sender in your house? I have personal experience of these causing interference with Wi-Fi. In my case, the problem was resolved by changing the channel on the video sender & receiver. Most video senders have 4 channels to choose from.

cgarvey

1) Listen to advice being offered (and accept explanations being offered when you question it)
2) Unplug ALL wireless (baby monitors, video/audio repeaters, DECT/cordless phones). Literally unplug them/cut power off.
3) Pick up you PC and bring it down to the modem if you don't want to shell out for cable.
4) Unplug all phones/faxes/modems from your phone line and disconnect the alarm if it's been connected (and you can)
5) If that still doesn't improve the situation, check with your neighbours. It is possible you are suffering from eircom's contention. You're speed downloads are within the contended service offering (24:1 or 48:1), so eircom are fulfilling their service.. but if you complain enough and get neighbours on board they'll probably increase/tweak backhaul to help you out (though that may take time).