Letshost.ie suspended my hosting without notice.

astrofool

Regardless of what a company puts in it's T&C's, the correct response would have been to look at the issues the customer is having, solve them, at which point the customer could then post a cheery response that everything is now going perfectly and can recommand the company.

Cutting the customer off is stupid and idiotic, and whichever employee of LetsHost that did it, should at least get a stern reprimand. If this is company policy, then the directors deserve to be shot for being shortsighted and blithering idiots.

Thankfully, web hosting is not a hard thing to do, and there are many alternatives out there, most of whom value their business enough, not to cut the customer off. I'd hope the OP has switched over by now, rather than trust his livelihood to a gaggle of nincompoops.

The second issue is that there doesn't seem to have been a follow through of contacting the customer first before cutting him off. Were I to be malicious (possibly a competitor in the wooden toy business), I could make an account, put that sig on it, give out about letshost, and enjoy the extra business I get by LetsHost (aka bunch of blithering idiots) taking my competitor offline.

Anyway, *clap* *clap*.

Boggles

Anyone else even a small bit creeped out that this guy trawls the internet searching out people who have said bad things about his crappy little company.

I picture a hairy man, dressed in linen pj's and tissue boxes, surround by jars of urine trying to type with huge finger nails.

Orion

Commander Vimes wrote: »

ah i see. that would make sense of course because you can't tell if the item is as described until you actually see it

Yep. iirc it was actually brought in to law to combat the hard-sell tactics from door-to-door salesmen. But it translated well to these.

forbairt

Boggles wrote: »

Anyone else even a small bit creeped out that this guy trawls the internet searching out people who have said bad things about his crappy little company.

In fairness the webmaster forums in Ireland are monitored by most of the big players in hosting within Ireland.

themadchef

If they have the orignal post which they deem to be against their T+C's then i'm baffled as to why they don't just post it up here so everyone can make their own minds up.

To come on here and say it was (without backing it up) is all a little unprofessional imo. After all this is where it all started.

I'm beginning to wonder if they really do have a copy of it at all.

jonski

themadchef wrote: »

I'm beginning to wonder if they really do have a copy of it at all.

Does it really matter ? , they suspended the a/c after the post was edited . The OP has quoted from memory what was in the original post before the edit and they haven't corrected this .

miju

themadchef wrote: »

I'm beginning to wonder if they really do have a copy of it at all.

TBH I very , very much doubt they have the screengrab of the original post as they claim which is one of the reasons no further reply has been given.

If only the had of just put their hands up and admitted they were out of line. But instead they begrudingly held onto the shovel and decided to dig that hole a little it deeper :D:D

I.S.T.

Letshost were one of the providers we consdered for hosting, glad we didn't go with them now!

To me it's the equivalent a high street retailer critising their landlord so he comes over without warning and locks the shop up.

Mylow

And still no sign of screen shots

The Muppet

miju wrote: »

TBH I very , very much doubt they have the screengrab of the original post as they claim which is one of the reasons no further reply has been given.

If only the had of just put their hands up and admitted they were out of line. But instead they begrudingly held onto the shovel and decided to dig that hole a little it deeper :D:D

QFT

I am amazed that any company could make such a knee jerk reaction to such an incident. There is no doubt that their actions in this instance has casued immensly more damage to their company that the original post did. I say that as a Lets host customer.

I can understand their silence since their original statment, Their actions leave them on very dodgy legal footing should the OP decide to pursue the matter.


In the absence of proof that they were defamed the op was perfectly within his rights to express his opinion and would override any T&C they have. I would also doubt if their T&C apply in this site.

mneylon

It transpires that they have a blog, but they don't seem to be using it much except to promote their services ...

forbairt

blacknight wrote: »

It transpires that they have a blog, but they don't seem to be using it much except to promote their services ...

They also have a hidious Joomla favicon I mean HELP!!! (note if they are reading this please change your favicon)

kerplunk.

di11on wrote: »

Hi folks,


The first communication I received from letshost.ie telling me why my account was suspended, was after the fact and the reason given was as follows:
My website is currently suspended and my business offline - because, apparrently, I posted a negative comment about them. They have pulled the rug out from under my 100% online business.

Unfortunately di11on there appears to be a number of odd practices in the Irish hosting market, I think it may be better to go with foreign hosting companies check out this post on boards

jonski

kerplunk. wrote: »

Unfortunately di11on there appears to be a number of odd practices in the Irish hosting market, I think it may be better to go with foreign hosting companies check out this post on boards

Thats a very strange and old post to be dragged up into this thread , is there another motive ?

kdcireland

They are a great company,

I use their VPS Systems and they look after me big time, I am running a company - Kilkenny Discount Computers, they always make sure everything is looked after for me and keep me updated on anything changing,

Maybe I would be upset if someone posted bad stuff about my company, and probably i would just suspend their account until a written apology came in the door.

But i will say letshost.ie is a good company and the best hosting provider in Ireland.

Ricki Brennan

theTinker

wow I must say that I was quite shocked to hear that they simply removed your hosting like that, because they didn't like what your experiences had shown you? wow!

Very very unprofessional behavior, To even bother tracking down your account from a public forum posting, is extremely unacceptable, childish and quite disgusting for a business entity to behave so..
I'm really surprised a manager in there actually authorized it, instead of looking at it as an opportunity to pro actively improve relations with a disgruntled customer(who would then most likely pass on good words about that experience)

I use LunarPages for my hosting needs at the moment, i switch sometimes but ill definitely be staying away from LetsHost.

pug_

Isn't this nearly 2 years old at this stage?

RangeR

Let it die peacfully

EKRIUQ

kdcireland wrote: »

They are a great company,

I use their VPS Systems and they look after me big time, I am running a company - Kilkenny Discount Computers, they always make sure everything is looked after for me and keep me updated on anything changing,

Maybe I would be upset if someone posted bad stuff about my company, and probably i would just suspend their account until a written apology came in the door.

But i will say letshost.ie is a good company and the best hosting provider in Ireland.

Ricki Brennan

Can I have a spam sandwich with that please

mickoneill30

EKRIUQ wrote: »

Can I have a spam sandwich with that please

Pretty crappy spam. A thread that nobody would ever read again has been revived so now lots of people who didn't read the thread to start with will see it for the first time.

MunsterCycling

mickoneill30 wrote: »

Pretty crappy spam. A thread that nobody would ever read again has been revived so now lots of people who didn't read the thread to start with will see it for the first time.

Maybe if you actually read the thread you'd see it wasn't EKRIUQ that revived this zombie... :rolleyes:

mickoneill30

MunsterCycling wrote: »

Maybe if you actually read the thread you'd see it wasn't EKRIUQ that revived this zombie... :rolleyes:

Maybe if you actually understood my post I didn't say or even imply EKRIUQ revived the zombie. I was replying to his post. So you can get rid of the rollseyes.

To clarify my post above. I agree the post by KDCIreland is spam, but it's stupid spam as it means that a pile of people are going to read about Letshost again and decide not to use them. Unless thats the point of the spam (that's pretty devious though so I doubt it).

Edit (for anybody confused): In this post I'm replying to MunsterCycling. I'm not implying he started the thread. I apologise for any confusion caused:D

GerardKeating

mickoneill30 wrote: »

Pretty crappy spam. A thread that nobody would ever read again has been revived so now lots of people who didn't read the thread to start with will see it for the first time.

And some of us whom missed it the first time around, might be happy to see in now...

mickoneill30

GerardKeating wrote: »

And some of us whom missed it the first time around, might be happy to see in now...

Jaysus. That was my point. That's why it was crappy spam. I'll stop posting now.

the_syco

Mr Magnolia wrote: »

I can't imagine how this publicity will be received by potential and existing customers.

I won't touch that hosting company with a f**king barge pole after seeing what they did.

Jumpy

ITS ALIIIIIIVE AHAHAHAHAHAAAA.

*bzzzzzzzzzzt* *brrrrrrztttttt*

Lorelei

I had my site with lets host for a year as per contract a couple of individuals there were good. For otheres a course on customer relations would not go amiss, also they need to realise that there are customers who are not overly computer illiterate and therefor speak they need to use simple terms of English. They blamed a lot of the problems I was having on CPanel. End of the year I left them now have a second site running using CPanel and no problems.

zialingua

Cabaal wrote: »

I honestly can't believe this, looking at letshost.ie...when it eventually loaded, it looks very amateur and its extremely slow!

To the op I'd suggest somebody like godaddy.com, sure its hosted in the states but its no where near as slow as your old host.

As for suspending your account, seek legal advice

The above comments are my personal view and do not reflect those of my employer or boards.ie,

I have been using godaddy for 4 years and been happy for the first 2.
I started to be disappointed by their tech support when there are connection problems with their FTP and SQL database service for shared hosting.
They always reply that there are no issues and all problems are related to my ISP.
Before contacting godaddy tech support, i tried to connect from different network (UPC/NTL, Eircom, etc) and same problem occurring.
I dont think that all ISPs in Ireland are having the same issue at the same time.
To have a better idea about godaddy, here an article from wikipedia http://en.wikipedia.org/wiki/Go_Daddy

zialingua

cormie wrote: »

Seems fair enough to me. A breach of T+C's is a breach of T+C's, if it was the other way around it would be a different story. If I could just go and cancel my Three Broadband contract by a click of a button because they aren't providing the service as advertised and in their T+C's, I surely would.

As I've said, any dealings I've had with letshost have been very professional and I've had no problems with my products from them.

If VanTasks.ie and Poker.ie are your websites, it seems they are now hosted at blacknight.com
See who.is for reference:
http://www.who.is/whois/vantasks.ie/
http://www.who.is/whois/poker.ie/

cormie

Yes that's right, here's a quote from an email I sent them on the subject:

I've transferred all domains away from Letshost, purely for convenience of having them all under the one roof along with my hosting. The service I received was always good and your prices too, but this was only to save my head from more work.

The only reason I moved from Let's Host was to have all my website stuff under the one roof. The service I received from them was always good and I wouldn't hesitate to recommend them at all.

Amalgam

I have domains parked and hosting with separate companies. I would generally advise someone to have that set up. You'll find that if your relationship with a hosting company goes south, they will usually make it very difficult, if not impossible, for you to do something productive with the domain.

It doesn't take a rocket scientist to point a domain to a fresh new hosting site.

To people complaining about thread revival, this thread is a classic example of why you shouldn't park your domain with your hosting company.

Jaeger

miju wrote: »

well i can tell you that i will as a direct result of the threads today ever use their hosting for any of my clients websites (i like to try out different hosts from time to time )

i'll also be adding them to my list of bad hosts to steer clear from when people / business associates ask me to recommend a host (and for the record i get asked about 2-3 times a month)

so yes there is such thing as bad press

I guess you meant never* and the same goes for me now. Completely unprofessional behaviour bordering on childishness.

dudara

Zombie thread

dudara