Quinn Direct

football man

Just a few questions about working for Quinn Direct.

I may be starting a new job with them next week and wanted to know are they generally a good company to work for. (eg how much holiday time, over-time available, days off with short notice etc)

And also if anyone knows is it a good company for internal promotion and long term career prospects. The job will be as a claims handler or something similar starting at 23k and a 30% bonus for the quality of work.

I will have an interview next week and if anyone knows what should i expect.

Thanks to any answers to my many questions?

MIN2511

football man wrote: »

Just a few questions about working for Quinn Direct.

I may be starting a new job with them next week and wanted to know are they generally a good company to work for. (eg how much holiday time, over-time available, days off with short notice etc)

And also if anyone knows is it a good company for internal promotion and long term career prospects. The job will be as a claims handler or something similar starting at 23k and a 30% bonus for the quality of work.

I will have an interview next week and if anyone knows what should i expect.

Thanks to any answers to my many questions?

Out of curiosity, did you not get a job spec? Request for one if you didn't. It should answer most of your questions

catyb20

football man wrote: »

Just a few questions about working for Quinn Direct.

I may be starting a new job with them next week and wanted to know are they generally a good company to work for. (eg how much holiday time, over-time available, days off with short notice etc)

And also if anyone knows is it a good company for internal promotion and long term career prospects. The job will be as a claims handler or something similar starting at 23k and a 30% bonus for the quality of work.

I will have an interview next week and if anyone knows what should i expect.

Thanks to any answers to my many questions?

Hey,

I had an interview with them last thursday, got offer the job that day and start on monday!
At the interview they told me there was room for progression within the company... I will be working as a claims handler as well and i think will be doing claims handler for either sheffield or liverpool (not 100% sure). Have heard thats its a great place to work.
The interview was fine, nothing really out of the ordinary asked. They will tell you a bit about the company first, then about the job, then go through your c.v and then ask questions (this is how my interview went anyway).
I was asked things like...where do you see yourself in 5 years...what are your weaknesses... tell me 3 of your strengths...why should we give you this job ahead of someone else, what are your long term career goals... things like that.

Im usually quite nervous going into interviews, but was chatting to a lad that is a team leader in there and he just said to be 110% confident and there shouldn't be a problem getting the job. So i did that, and even though i didn't answer some of the questions as best as i probably could have, i got the job. (have no experience in it either, just have a customer services back ground).

Don't know if you know about the job (i hadn't a clue what it involved before the interview) but basically its getting claims sorted in as quick a time possible and at as low a cost possible - this will determine your bonus.

Hope this helps, and good luck with the interview.

oh you don't get paid for sick days and its 20 days hols!

Random

Is the 23k basic for everyone who starts did they say? Or based on experience ?

catyb20

random wrote: »

Is the 23k basic for everyone who starts did they say? Or based on experience ?

I was actually told 24k basic...i have no experience in insurance at all, just customer service and in claims handling i don't even think ill be dealing with customers!

So i dont think it is based on experience...but possibly if you have experience in the area you might earn more....i'm not sure though

Gillo

Surely if you are handling claims, you'd have to deal with people???

I push them on the bonus, how is your quality of work measured? is it an individual or department based bonus, proportion of the staff get the bonus last year.

catyb20

Yeah you're dealing with RCM, 99% sure you're not dealing with the actual customer though....as i said today is my first day so ill know more after.

I think its individual, because you have to try get your claims done asap with as little a cost possible! as long as you do this you get your bonus!

PeakOutput

catyb20 wrote: »

Yeah you're dealing with RCM, 99% sure you're not dealing with the actual customer though

if your a claims handler with quinn you will be dealing with customers.

they seem to have 2 types of handler one that is based in the office and does the paper work and takes calls and the other who is out in the field doing the investigations into the claims, even if this is the case they both deal with customers

football man

does anyone know the hours. i went through an agency so i cant really trust them.

i was told monday to friday 9.00-5.30

PeakOutput

not sure about quinn but the insurance company iw as with was 9-5 with flexi time so i assume quinn wouldnt be too different. as far as i know their handlers that are on the road meet up with customers at scenes of accidents and things so you would have to work around the customers schedule maybe

catyb20

PeakOutput wrote: »

if your a claims handler with quinn you will be dealing with customers.

they seem to have 2 types of handler one that is based in the office and does the paper work and takes calls and the other who is out in the field doing the investigations into the claims, even if this is the case they both deal with customers

Ok had my first day today...induction, quite boring run of the mill stuff.

there are 3 differnt areas of claims - fast track, solicitors, litigation - im in solicitors for UK and will begin training for that tomorrow

I found out that you will deal with customers but you will deal more so with the RCM (regional control manager) this is the person who is based out in the field as peakoutput said, though these people are trained in insurance and they set the amount of money that they think the accident cost....if you get me. So i would say that unless you have some form of experience in negotiations/insurance, you won't be put in this roll.

Hours: First day 9.30 - 5.30 (but you will prob get out at 4.30)

After that it is 9 - 5.30 However they do have other starting hours

8.00-4.30
8.15- 4.45
and then the 9-5.30

there could be other shifts but i cant remember them.

Not sure how easy it is to pick and choose your shift...we were told to speak to our team leaders about it when we got settled in.


So...it seems like an ok place to work. But as i said today was extremely boring, hopefully tomorrow will be better.

Getradbill

Been working for Quinn for 2 months made only £500. They have changed their policy and I hardly ever close a case. I am a Claims Handler and the majority of my claims got to SOT. Dont work for these poeple, unless you have a second income. Cant even cover the mortage with what I make. To much report up dating, many customers will not even talk to me.

Random

£500? You working on the UK or NI or something?

You may £500 on top of your salary I assume ?

Getradbill

I work in the UK. apparently the job was great up until I joined. I spend more time talking to people who have no trust in Quinn. Every morning i submit updates and I get no reply from the office or the Handlers. My emails are not answered and I am currently seeking new employment as this job is a joke. Tghe maximum I have earned for closing a claim is 145 pound. Most of my caliams are still open and will go to SOT so I might get paid for these in 6 months. You have been warned.

HelloHello

Hi there Getradbills

I've seen Quinns are recruiting for Regional Claims Managers for the UK based in the field. I've looked at that job and on paper it seems like a good role. Apparently top earner last yr was £140k. Avg earnings apparently are in the region of £40k-£80k.

You say you are a claims handler - is that a different role?

Can you shed any light on the RCM role?

cheers

Getradbill

I am a RCM and please read on.

I was quoted the same annual figures as you have mentioned. This bit is the truth, in the last two months the processes for closing claims has changed. It is very long winded and often there is no response from claims office so the claims cannot move on or be closed. If you are unable to close a claim through negotiation then it has to be settled by solicitor (SOT) this can take months. Because of this you are penalised and the amount you receive for all your work and investigation is peanuts (£100) when it is finally closed!!. If your weekly /monthly claims closed is low then you dont qualify for a bonus, so welcome catch 22. I have plenty of claim open at the moment but have no chance of closing them. Many customers, (third parties) dont even want to deal with Quinn, because there insurance companies dont rate Quinn at all and are advised to use their own insurance legal cover instead of Quinn sorting it. The last 2 months has not covered the mortage. Procedures are extensive and the rewards/payments for finalising claims have not increased. If it sounds to good to be true it is. My hopes of working from home and earning thousands has vanished. I sometimes have to travel hours to take pictures of accident scenes, and then the claim goes to solicitors, so all that hard work for nothing. Unless you have alot of savings, then dont expect an instant flow of money. Phone never stops, sick of asking for the same information from the office and no reply.

There is no salary, you are self employed and you earn what you close, so far not much.:mad: Be warned, you have the choice, but I wont say I told you so!!!!!!!!!!!!!! This is my last entry, so read this carfully.:eek:

HelloHello

Interesting - thanks for your response. Appreciate you said that this is your last post (any reason for this?) but I'm guessing the staff turnover then is quite high.

Getradbill

One last one, a few hundred pounds is not paying the bills. Rather than have my house re-possed i'm going to get a well payed standard job. Bye

Random

Probably not a good idea to be going into specifics on a public forum.

You do know that your friends insurance is gonna be ****ed for the next few years if you decide to try and take them for a ride?

budest

random wrote: »

Probably not a good idea to be going into specifics on a public forum.

You do know that your friends insurance is gonna be ****ed for the next few years if you decide to try and take them for a ride?

I'm happy enough with what I have posted as I have nothing to hide or lie about mate - but points noted

I am not trying to take anyone for a ride nor would I ever. It was Quinn that contacted me about the "Fast Track" method at is was they that spoke to me about "compensation" and if I was ever going to drop any search for financial compensation on my behalf I can tell you that is right out the window now. I have even got my friends support in doing so as he is lodging a complaint with the financial ombudsman tomorrow himself as he feels that his good character has also been called into question.

gary the great

Budest would you not put your injuries through the PIAB, we'll i dont think you really have a choice, all personal injurie claims go through them. they may then release it and allow you to take it to court. But they're great as the case has to be assesed and it ssettled within 9months.

budest

Gary, the PIAB only operate in the South asaik not up North.

PeakOutput

go to a solicitor your friends insurance will go up by the same amount no matter how much they pay out so its really irrelavent.

quinn are notorious for trying to settle claims quickly and cheaply and when its not accepted they drag out to no end. if youc an get onto the claims handler tell them what amount you are looking for and dont be afraid to ask for what you think you deserve. if they are not conducive to negotiation go to a solicitor it wont speed things up too much but it will stop you having to deal with their ****

edit; you wont get anything out of them for "this charge against your character" they havnt libeled you or slandered you therefore their opinion hasnt cost you anything. they are also fully entitled to take their time investigating any claim it is also standard practice to be asked to attend a specific doctor.

budest

if youc an get onto the claims handler tell them what amount you are looking for and dont be afraid to ask for what you think you deserve.

He told me that he couldn't understand why I was being offered this amount and that he is told what to offer and has no control over the offers. Probably more bullcr*p. I am an extremely patient person, thankfully, and will let the hair sit for 12-18 months in the full knowledge that I will see justice served to me in this case.

PeakOutput

ye i was getting at you about the doctor or the investigation thing just trying to explain.

what the claims handler said about being told what to offer could be true as the company i worked for used a computer system that took in the injuries etc mitigating circumstances and then spewed out a figure that is in theory what piab would offer depending on a number of things the handler can stick rigidly to this figure or use their discretion to settle the case in as cost effective matter as possible i assume its in theory that way in quinn but in practice i wouldnt be suprised if the people on the ground are under enormous pressure to close claims as quickly and as cheaply as possible and if its not going to be a quick cheap close pass it off to anyone wholl listen and let it drag on as long as possible.

i hope your not badly stuck for this compensation as it sounds like its going to drag on quite a while good luck with it though

ramaseys

I'm just about to start work as an RCM with Quinn. Bit nerveous about some of the stuff quoted.Has anyone got anything good to say anout the RCM job

Random

ramaseys wrote: »

I'm just about to start work as an RCM with Quinn. Bit nerveous about some of the stuff quoted.Has anyone got anything good to say anout the RCM job

I guess you get to deal with the lovely Irish Public

Poobah

ramaseys wrote: »

I'm just about to start work as an RCM with Quinn. Bit nerveous about some of the stuff quoted.Has anyone got anything good to say anout the RCM job

So how's the job going now? I've got an interview soon and wondered if the job is all it's cracked up to be.

NewRecruit07

Getradbill wrote: »

I am a RCM and please read on.

chinchilla

Poobah wrote: »

So how's the job going now? I've got an interview soon and wondered if the job is all it's cracked up to be.

HI, I have been doing the job for 18 months and I can tell you a lot, if you want to contact me privately email me.

chinchilla

ramaseys wrote: »

I'm just about to start work as an RCM with Quinn. Bit nerveous about some of the stuff quoted.Has anyone got anything good to say anout the RCM job

I am also an RCM I have been doing the job for 18 months if you want to contact me I can fill you in

Turbo_diesel

Just came across this thread those of you who have worked with Quinn for a while what are your opinions? Was thinking of going for a job with them myself. Feel free to private mail me your opinions.

Cheers

nls

Can anyone tell me if Quinn Direct pays their employees maternity leave?

K-town

nls wrote: »

Can anyone tell me if Quinn Direct pays their employees maternity leave?

that depends where the employee works NI or ROI, NI employees come under UK legislation :-http://www.direct.gov.uk/en/Parents/Moneyandworkentitlements/WorkAndFamilies/Pregnancyandmaternityrights/index.htm

ROI employees:-
http://www.welfare.ie/EN/Pages/AParent.aspx

maternity rights will also be written in the employees handbook.

the simple answer is depending upon how long an employee has worked for a company will tell them what maternity rights and maternity pay they are entitled to, otherwise you will be reliant upon statutory payments

SIX PACK

A few facts about the Entrepreneur
Seán Quinn (born 5 December, 1947) from Derrylin, County Fermanagh, Northern Ireland, and, as of 2008, the richest person in Ireland. He was born 5 December 1947, the son of a small farmer, and left school at 14 years of age.

The Sunday Times Rich List 2008 estimated his personal worth to be €4.722 billion or £3.73 billion, thereby making him the richest person in Ireland. Forbes magazine's 2008 Rich List listed him again as the richest person in Ireland, His net worth as of February 2008 was estimated at $6.0 billion - or approximately £3.084 billion :eek:.

In November 2005 the Quinn Group, which is privately owned by the Quinn family, was elsewhere estimated to be worth between €4 billion and €5 billion. The Quinn Group is widely acknowledged as the largest and most profitable privately owned company in Ireland. In 2006 the Quinn Group made a pre-tax profit for the year of £430 m (€632 m):eek:. He is married to Patricia and they have five children, Seán, Colette, Ciara, Aoife and Brenda.
Quinns Motto- we will insure you but dont come running back to us if you are in an accident :mad: profit profit profit

greendom

catyb20 wrote: »

Hey,



oh you don't get paid for sick days and its 20 days hols!

No sick pay for an insurance company - that's a bit ironic isn't it?

eth0_

greendom wrote: »

No sick pay for an insurance company - that's a bit ironic isn't it?

I think you need to check the dictionary definition of "irony".

greendom

eth0_ wrote: »

I think you need to check the dictionary definition of "irony".

Ok if not ironic, then contradictory

eth0_

greendom wrote: »

Ok if not ironic, then contradictory

It's not contradictory?

January

Employers aren't legally obliged to pay you sick leave as you are able to claim this from the Social Welfare. Some employers top up your sick leave to what you usually earn, but it's not compulsory. So it's not contradictive or ironic...

jdivision

SIX PACK wrote: »

A few facts about the Entrepreneur
Seán Quinn (born 5 December, 1947) from Derrylin, County Fermanagh, Northern Ireland, and, as of 2008, the richest person in Ireland. He was born 5 December 1947, the son of a small farmer, and left school at 14 years of age.

The Sunday Times Rich List 2008 estimated his personal worth to be €4.722 billion or £3.73 billion, thereby making him the richest person in Ireland. Forbes magazine's 2008 Rich List listed him again as the richest person in Ireland, His net worth as of February 2008 was estimated at $6.0 billion - or approximately £3.084 billion :eek:.

In November 2005 the Quinn Group, which is privately owned by the Quinn family, was elsewhere estimated to be worth between €4 billion and €5 billion. The Quinn Group is widely acknowledged as the largest and most profitable privately owned company in Ireland. In 2006 the Quinn Group made a pre-tax profit for the year of £430 m (€632 m):eek:. He is married to Patricia and they have five children, Seán, Colette, Ciara, Aoife and Brenda.
Quinns Motto- we will insure you but dont come running back to us if you are in an accident :mad: profit profit profit

Amazing it doesn't mention about his big losses from Anglo and the way they had to put the Golden Circle put together to buy some of his stake...

greendom

adrieanne__x wrote: »

Employers aren't legally obliged to pay you sick leave as you are able to claim this from the Social Welfare. Some employers top up your sick leave to what you usually earn, but it's not compulsory. So it's not contradictive or ironic...

Well, generally the better employers will pay sick leave - and I thought an insurance company = a company that sells policies to cover people for the unexpected would cover it's own employees for such an eventuality.

OK not ironic, not contradicatory - just a little odd maybe

eth0_

greendom wrote: »

Well, generally the better employers will pay sick leave - and I thought an insurance company = a company that sells policies to cover people for the unexpected would cover it's own employees for such an eventuality.

OK not ironic, not contradicatory - just a little odd maybe

Usually companies take away sick pay "benefits" because their employee's have been taking the p1ss. And it sounds like Quinn is the sort of place where you would want to pull a sickie quite a lot!

greendom

eth0_ wrote: »

Usually companies take away sick pay "benefits" because their employee's have been taking the p1ss. And it sounds like Quinn is the sort of place where you would want to pull a sickie quite a lot!

Oh I hadn't heard that - not a nice place to work then?

Deirdre Davis

Hi all, I am a newly qualified solicitor and have an interview with quinn in blanchardstown for a position as a claim handler - does anyone know what they're like to work for and what salary i can expect - <email removed>

donkey balls

eth0_ wrote: »

Usually companies take away sick pay "benefits" because their employee's have been taking the p1ss. And it sounds like Quinn is the sort of place where you would want to pull a sickie quite a lot!

i worked for a large blue chip for the best part of 10 years i was sick once out for nearly 3 months got paid my full wage including shift.
now pulling sickies on a regular basis in this company was frowned upon and monitored closely there was a handfull that took the piss but were weeded out.
now due to the lenght of my service i could have been out for a full year on full pay when i left and went to OZ and came back a few years later and started in another company i was shocked that some did not pay sick pay and the ones that did paid 3-5 days.