To All WTS BROADBAND Users

tony1212

please read this, and tell me if you are not able to do online gaming

---

Effective today, we will not be providing connections to Gamers or online poker players.

Should you wish to terminate our service, we will be happy to arrange to remove our equipment, at your convenience.

John Kennedy

jbkenn

---

here's the link, scroll down to see it.

http://boards.ie/vbulletin/showthread.php?p=54322450&posted=1

tony1212

so do any wts broadband users care about this ^^^^^^^^^^^^^^

bushy...

Will you get the install fee back ?

jbkenn

tony1212 wrote: »

so do any wts broadband users care about this ^^^^^^^^^^^^^^

Obviously not Tony, you see the vast majority of our customers use the service to run their business's, work from home, remotely monitor cctv systems etc.,

Your 12 month contract terminated on the 10/10/2007, and, as you have not expressed any wish to renew your contract, I will allow you until close of business tomorrow to contact me and confirm your position, after which time I will have no option but to terminate your service and remove our equipment.

Should you decide not to renew your contract, I would like to thank you for your custom over the last 12 months, and wish you well in the future.

John Kennedy
WTS Broadband

jbkenn

bushy... wrote: »

Will you get the install fee back ?

Not that it is any of your business
No, but as a gesture of goodwill, we will not charge for the removal of our equipment.


John Kennedy
WTS Broadband

tony1212

well since it took you a little under 3 weeks to notice that my contract was up, i think i should be given that 3 weeks to look for another provider.

and i was told on day of installation that you had a couple of customers in murroe, that use if for online gaming, so are all those people just stopped being able to play online games?

and just to comment on something you said last night, i rang x-box again, and they said that it was a problem on your part.

Cabaal

May I suggest this be taken to e-mail or PM, the broadband forum is not a place for specific a/c discussion between a customer and an Broadband provisder.

I'm sure neither of you want to let the world know your specific a/c details,

old boy

big tin of worms there lads, just supposing you had a bet that you lost due to no ones fault, could not some one try to blame it on the provider, did you specify in the agreement you required it for gaming is it, in writing, all providers like to keep their ass covered,

tony1212

well he cut me off on friday evening, so im now using o2 broadband, only on the edge network, but just to comment on a few things that were said, i said to him on day one that i wanted this for mainly gaming and internet usage,

this provider doesnt even know what after care service is, all he wants to do is make his money and go, total crap service

Taildragon

@tony1212

This is making for very boring reading. You are staring to sound like a stuck record, or an immature, whinging, spoiled brat who starts name calling when he fails to get his own way.

WTS appears to have many happy customers, a few have even posted here in support. I wish 02 all the very best of luck in dealing with customers like you :rolleyes:

BTW, this thread:

http://www.boards.ie/vbulletin/showthread.php?t=2055154450

..serves to demonstrate the kind of muppet WTS have been dealing with here.

tony1212

^^^^^^^^^^^^^^^^^^^^^^^^^ what broadband provider are you with

Moriarty

Taildragon, care to declare any interests?

Taildragon

Moriarty

I will address your question as it appears that you are a moderator of this forum.

If by your question you mean pecuniary interests, then the answer is no, I have none to declare.

I am, and remain, a satisfied customer of WTS Broadband since early 2006. John Kennedy is far too modest IMO - he seems to spend every waking hour in the almost evangelical pursuit of providing broadband services to rural Co. Limerick.

I am one of a number of IT workers who rely on the service provided by WTS Broadband. In the interests of full disclosure I must advise that I have from time to time assisted him in technical aspects of his network, as have a number of local IT specialists, some of whom are also reliant on John for connectivity.

It seems to me that providing a wISP service in rural Ireland is a very quick way to make a very, very poor living. Sadly, those with an over dependence on "entitlement culture" find it easy to denigrate the efforts of these SME operations using an anonymous persona on fora such as boards.ie

Do you require any further clarification regarding my position?

Onikage

jbkenn wrote: »

as a gesture of goodwill, we will not charge for the removal of our equipment.

Did I read that correctly?

Perhaps as a gesture of goodwill he will not charge you for the safe storage of your equipment for the last 12 moths.

tony1212

Taildragon wrote: »

Moriarty

I will address your question as it appears that you are a moderator of this forum.

If by your question you mean pecuniary interests, then the answer is no, I have none to declare.

I am, and remain, a satisfied customer of WTS Broadband since early 2006. John Kennedy is far too modest IMO - he seems to spend every waking hour in the almost evangelical pursuit of providing broadband services to rural Co. Limerick.

I am one of a number of IT workers who rely on the service provided by WTS Broadband. In the interests of full disclosure I must advise that I have from time to time assisted him in technical aspects of his network, as have a number of local IT specialists, some of whom are also reliant on John for connectivity.

It seems to me that providing a wISP service in rural Ireland is a very quick way to make a very, very poor living. Sadly, those with an over dependence on "entitlement culture" find it easy to denigrate the efforts of these SME operations using an anonymous persona on fora such as boards.ie

Do you require any further clarification regarding my position?

how come you joined in march of this year, and you decided to write your very first post in my thread, anyway, i made it clear to john that i wanted this mainly for gaming, and at around july, i couldnt do it anymore, so i rang him around september to get it fixed, and he said that he would fix it, and he never did as you can see, and so last week he said he was stopping all gamers from going online, so i want to know if wts users can still do online gaming

and to the other comment made, ya he won't charge me for taking down hes equipment, but since im about 4 weeks out of contract, i guess the equipment is mine now

Jumpy

Onikage wrote: »

Did I read that correctly?

Perhaps as a gesture of goodwill he will not charge you for the safe storage of your equipment for the last 12 moths.

Heh, go back across his posts, he is almost laughable. Its good to hear about what he provides, but his attitude that I have seen so far has 'cowboy' written all over it.

jbkenn you run a business, taking a hardline approach with every poster on here that gives out about your service is a bit far no?

Freddie59

Jumpy wrote: »

Heh, go back across his posts, he is almost laughable. Its good to hear about what he provides, but his attitude that I have seen so far has 'cowboy' written all over it.

jbkenn you run a business, taking a hardline approach with every poster on here that gives out about your service is a bit far no?

The responses seem very harsh towards the customer. Without taking sides, it is always sad to see anyone treated like this. I would suggest that an amount of restraint and courtesy be shown to the chap. He was, after all, a paying customer. And why should any BB service be the sole domain of SME's?

Jumpy

tony1212 wrote: »

please read this, and tell me if you are not able to do online gaming

---

Effective today, we will not be providing connections to Gamers or online poker players.

Should you wish to terminate our service, we will be happy to arrange to remove our equipment, at your convenience.

John Kennedy

jbkenn

---

here's the link, scroll down to see it.

http://boards.ie/vbulletin/showthread.php?p=54322450&posted=1

Tony, does digiweb cover Murroe? Can you see the top of Woodcock hill from your house without anything in the way?

tony1212

well i rang digiweb on saturday, and they said they will not be providing anything for the next 8 to 10 months.

so i rang ice today to order their broadband, and i have read all the posts about them, but its the only option that i have, eircom wont be doing anything to the exchange for another year, so i will have to go to ice broadband if the signal test is ok.

and i dont actually know where woodcock hill is, im around the five roads area, why did you want to know if i could see woodcock hill?

watty

Woodcock Hill is the place behind Cratloe on North side of Shannon Estuary with big white golfball (radar) and RTE mast for Limerick City.

Metro range is about 10km. Though sometimes a bit more.

I'm not sure where the "Five Roads" area is. But Murroe Co. Limerick is 20km roughly from mast at Woodcock (base for Limerick Digiweb Metro), so is too far just right now.

Is Five Roads near Gilmartin Park /R506?

tony1212

ya im about 5 min drive from gilmartin park, but digiweb said that they are launching a new mobile broadband service in murroe in the next 8 to 10 months, so as i said im using o2 broadband, very slow, im gona take it back before the 2 weeks are up, its very annoying in this day of age that i cant get proper broadband.

jor el

tony1212 wrote: »

so as i said im using o2 broadband, very slow, im gona take it back before the 2 weeks are up

I'm pretty sure the O2 operate a 7 day return policy, so you might want to look into that before it's too late.

tony1212

i got it in carphone warehouse, they have a 14 day money back thing, so hopefully im ok.

thanks for the into.

dellsmore

tony1212 wrote: »

ya im about 5 min drive from gilmartin park, but digiweb said that they are launching a new mobile broadband service in murroe in the next 8 to 10 months, so as i said im using o2 broadband, very slow, im gona take it back before the 2 weeks are up, its very annoying in this day of age that i cant get proper broadband.

Tony,

You could have had help from me sorting out your problems (and I *do* know why stuff doesn't work).

Being rude to people doesn't encourage them to help you.

Your problem is *your* hardware problem. I see from previous postings you were trying to hack in to the router? Is not your machine - leave it alone.

I've bit my tongue for a few days looking at this thread. Running a wISP is a large pain in the butt - and people like you make the pain bigger. Grow up. Learn how to work the technology you own.

Oh yeah - WTS rocks. 97% uptime. 80% agreed speed. Go figure. I am tired of ignorant people ripping apart people that make the effort to roll out broadband across deepest Munster.

Tony - what do you want? Are you not prepared how to work your own equipment yourself?

Maybe jbkenn said "this works". Yes, but, maybe the people involved know how the stuff works. Your posting "hacking modem" said to me otherwise. Is not a modem. Is a POE. The kit on the roof is a router. You maybe needed some ports forwarded - but you won't know now will you?

You are maybe 3 out of about 900 people that has said jbkenn is a cowboy. Excuse me pal - I know he buys quality gear that *works*. And this stuff costs a lot. That stuff on the roof costs a lot more than the install fee (Bushy - go away - I have no time for you - your smart replies will not be appreciated).

Knowledge is not a secret. But, ask in a nice manner.

MickLimk

As a previous poster in WTS Broadband threads, I just wanted to mention that the service has been absolutely sh!te for the past two days. Completely down last night and barely useable at all tonight. So far this is my 4th attempt to post a reply with timeouts etc.

I'm not a basher of WTS at all (see my other posts) but wanted to add my latest speedtest results to give another dimension to what can happen: Download: 51.9kbps, Upload: 14.3kbps, QOS 30% and Max Pause 1434ms.

It is extremely frustrating when this happens and I am very annoyed about it but have no alternative provider and am very glad to be able to get what I can.

Cheers,
Mick

jbkenn

MickLimk wrote: »

As a previous poster in WTS Broadband threads, I just wanted to mention that the service has been absolutely sh!te for the past two days. Completely down last night and barely useable at all tonight. So far this is my 4th attempt to post a reply with timeouts etc.

I'm not a basher of WTS at all (see my other posts) but wanted to add my latest speedtest results to give another dimension to what can happen: Download: 51.9kbps, Upload: 14.3kbps, QOS 30% and Max Pause 1434ms.

It is extremely frustrating when this happens and I am very annoyed about it but have no alternative provider and am very glad to be able to get what I can.

Cheers,
Mick

Mick

pm sent with contact details, give me a call

jbkenn

tony1212

dellsmore wrote: »

Tony,

You could have had help from me sorting out your problems (and I *do* know why stuff doesn't work).

Being rude to people doesn't encourage them to help you.

Your problem is *your* hardware problem. I see from previous postings you were trying to hack in to the router? Is not your machine - leave it alone.

I've bit my tongue for a few days looking at this thread. Running a wISP is a large pain in the butt - and people like you make the pain bigger. Grow up. Learn how to work the technology you own.

Oh yeah - WTS rocks. 97% uptime. 80% agreed speed. Go figure. I am tired of ignorant people ripping apart people that make the effort to roll out broadband across deepest Munster.

Tony - what do you want? Are you not prepared how to work your own equipment yourself?

Maybe jbkenn said "this works". Yes, but, maybe the people involved know how the stuff works. Your posting "hacking modem" said to me otherwise. Is not a modem. Is a POE. The kit on the roof is a router. You maybe needed some ports forwarded - but you won't know now will you?

You are maybe 3 out of about 900 people that has said jbkenn is a cowboy. Excuse me pal - I know he buys quality gear that *works*. And this stuff costs a lot. That stuff on the roof costs a lot more than the install fee (Bushy - go away - I have no time for you - your smart replies will not be appreciated).

Knowledge is not a secret. But, ask in a nice manner.

to be honest, how was i supposed to know who you are, how could you have helped me, when i didnt even know where you live. and why should i have to learn how technology works, i pay jonh 35.00 euro a month to do that, and i paid him 200 euro to install it, so the way i see it, he should be the one to fix it, and worry about it.

but its too little too late, waiting on ice to install their broadband.

im curious to know how much are those small white boxes to buy, you seem to know alot about all this?

bigpaddy2004

Its not the price of the "box's"...its more like whats the price of the equipment inside the "white box's", the labour assemblying them & the labour installing them. It takes quiet sometime before you start making money for every new subscriber when you are at this game.

bushy...

tony1212 wrote: »

..........i'm curious to know how much are those small white boxes to buy,.......

Depends , can vary a lot , does it look like any of these ?

pic 1 , 2 are from HERE

jbkenn

tony1212 wrote: »

... and why should i have to learn how technology works, i pay jonh 35.00 euro a month to do that, and i paid him 200 euro to install it, so the way i see it, he should be the one to fix it, and worry about it.

This is getting very tiresome.
I don't what your understanding is, but, here goes, we provide a wireless broadband service, we install an external antenna and cable into the house, we present on an ethernet connection, thats it. We charge €199 including V.A.T. for this and retain ownership of the equipment.
We do not,
Fix P.C.'s, Laptops, Playstations, Xbox 360's or any gaming equipment
we know nothing about fax machines, photocopiers or microwave ovens
we do not mow lawns or walk dogs
We have on occasion, because we had the ladders on the roof, repaired a loose roof tile, realigned a badly aligned TV aerial and removed a bird's nest from a chimney pot.

but its too little too late, waiting on ice to install their broadband.

Better luck with the signal test this time.

im curious to know how much are those small white boxes to buy, you seem to know alot about all this?

Immaterial, as my dear departed Dad would say "sixpence for the nail, the pound is for knowing where to hit it.

jbkenn

dellsmore

tony1212 wrote: »

to be honest, how was i supposed to know who you are, how could you have helped me, when i didnt even know where you live. and why should i have to learn how technology works, i pay jonh 35.00 euro a month to do that, and i paid him 200 euro to install it, so the way i see it, he should be the one to fix it, and worry about it.

but its too little too late, waiting on ice to install their broadband.

im curious to know how much are those small white boxes to buy, you seem to know alot about all this?

The little white box costs about 5 Euro (the stuff that you plugged into the mains). It will provide a voltage between 8 and 18 volts to the equipment using the "spare" pairs in a CAT5 cable system. That's why it's there - feeds power up to the kit on the roof. The stuff on the roof costs a lot - besides the router you have a radio card. And a kit to mount the stuff on your residence.

I am shocked that you don't realise how much effort goes into getting this stuff working. Yes, you pay John 35 yo-yos a month. Are you asking Eircom how a phone works? John provides a TRANSPORT service. It's up to you to sort out each end of the service.

And, Tony, you *know* where I am - I don't hide my identity. Just go and ask Kitty in the local post office - she will direct you - I could be at your house in 10 minutes.

In spite of all this, I *am* prepared to help you. You are tearing bits off a good friend of mine, and it's kind of upsetting me. I think you took the wong approach - I will help, John will help. Losing the head on boards is not a good way to approach things.

PM me if you are serious. I listen to people.

dellsmore

dellsmore wrote: »

In spite of all this, I *am* prepared to help you. You are tearing bits off a good friend of mine, and it's kind of upsetting me. I think you took the wong approach - I will help, John will help. Losing the head on boards is not a good way to approach things.

PM me if you are serious. I listen to people.

After sleeping on this, I withdraw my offer of assistance. The only way you are going to learn stuff is by doing it yourself.

dellsmore

tony1212 wrote: »

but its too little too late, waiting on ice to install their broadband.

im curious to know how much are those small white boxes to buy, you seem to know alot about all this?

Maybe I misunderstood what "white" box you you were talking about - the one one in your home or the one on the roof? The one on the roof is what it says on the tin - "a white box". It's just weatherproofing for the electronics. The main cost is for the technology inside the box - and now we're into the "how long is a piece of string?" area insofar as how much the stuff in the box costs.

Good luck with ICE - I hear they have a long and joyous history of assisting their customers. I do believe they may be as good as IBB. I believe their billing systems are ultra-efficient so you've no worries about your monthly subs being collected for a superb service that will drive you to heights of ecstasy that you will never have experienced before (at least not legally!).

tony1212

jbkenn wrote: »

This is getting very tiresome.
I don't what your understanding is, but, here goes, we provide a wireless broadband service, we install an external antenna and cable into the house, we present on an ethernet connection, thats it. We charge €199 including V.A.T. for this and retain ownership of the equipment.
We do not,
Fix P.C.'s, Laptops, Playstations, Xbox 360's or any gaming equipment
we know nothing about fax machines, photocopiers or microwave ovens
we do not mow lawns or walk dogs
We have on occasion, because we had the ladders on the roof, repaired a loose roof tile, realigned a badly aligned TV aerial and removed a bird's nest from a chimney pot.


Better luck with the signal test this time.


Immaterial, as my dear departed Dad would say "sixpence for the nail, the pound is for knowing where to hit it.

jbkenn

ok, first off, I DINDNT ASK YOU TO FIX MY PC, OR MY X-BOX 360, i asked you to fix your dam connection that's coming into my house, so that i could go online with my x-box, ya and it just so happend that happend to be passing my house when ice were doing there test?.

and dellsmore from the sounds of it i wouldnt trust you at all, one second your helping me, and the next your not going to help me, sounds a bit like someone i used to know.

well it seems that ice are pretty much running murroe, and hopefully it might put other PROVIDERS out of buissness, hopefully.

oh ya john are you going to refund my 35.00 euro, that you took of me on the friday that you cut me off.

old boy

sounds like some suscribers to this thread are in the realms of playschool

bigpaddy2004

tony1212 wrote: »

oh ya john are you going to refund my 35.00 euro, that you took of me on the friday that you cut me off.

This isnt the place to talk about that. Are you afraid to bring that matter before him on the telephone?

Cabaal

tony1212, may I suggest you contact the company directly in question, everyone and there friend on the internet doesn't need to know specific account details relating to your broadband,

While posting on boards may make you feel better its not the prefered contact channel for many companys and as such I'd suggest calling or e-mailing them directly regarding any refunds you may want.

We get it your unhappy with the service but they've advised game consoles won't be given support and as such thats it, its not fun but your not going to change a companys position if they find they can't support such services due to the technical limitations of the wireless service they provide
.

old boy

looks like there is an opening for a premium line fix it thingy some where around here

bushy...

old boy wrote: »

looks like there is an opening for a premium line fix it thingy some where around here

CALL 1800-HELP-MY-ISP-IS-CR&P


would cover lotsa threads here

nilhg

bushy... wrote: »

CALL 1800-HELP-MY-ISP-IS-CR&P


would cover lotsa threads here

:D:p

old boy

bushy, you aint got it so why knock it.

bushy...

READ:

bushy... wrote: »

CALL 1800-HELP-MY-ISP-IS-CR&P

would cover lotsa threads here

Or is it too dark up there ?

Anyway i'm sure the service is grand or there'd be no customers..

GSW

jbkenn wrote: »

Not that it is any of your business
No, but as a gesture of goodwill, we will not charge for the removal of our equipment.


John Kennedy
WTS Broadband

I know all about you Mr. Kennedy, I would suggest any posters on this site to refrain from doing business with this person. Friends of mine have had dealings with him in the past and when they had troubleshooting with WTS Broadband he was extremely unhelpful, unflexible regarding house visits and quiet simply pig ignorant when it came to discussing withdrawing the service from ex-users. Stay well clear

LIS

GSW wrote: »

I know all about you Mr. Kennedy, I would suggest any posters on this site to refrain from doing business with this person. Friends of mine have had dealings with him in the past and when they had troubleshooting with WTS Broadband he was extremely unhelpful, unflexible regarding house visits and quiet simply pig ignorant when it came to discussing withdrawing the service from ex-users. Stay well clear

because all isp's are just sitting by the phone waiting for your call and i do beg to differ about your comment"I know all about you Mr.kennedy".

I happen to know the said "Mr.kennedy"quite well and would just like to state some facts to the ignorant.unlike most jobs John eat,sleeps and s--its,broadband.A 24 hour slog.

When people like you throw your feet up on a sunday people like John are up on the side of mountains keeping people connected.It pains me to read all the recent posts about WTS knowing the effort that is put in to rural areas to provide broadband,which frankly no one else gives a dam about.

So please do what my dear old mother says"If you don't have anything good to say......"....then shut up!! DON'T WORRY JOHN AND ALL THE OTHER ISP'S OUT THERE.THERE ARE STILL PEOPLE THAT ARE GREATFULL.THANKS

Simi

This is why culchies shouldn't be allowed to have broadband or even know of it's existence for that matter :rolleyes:.

smellslikeshoes

This isn't helping anyone keeping this topic open, maybe it should be closed before it descends further into nothing more than an out and out slagging match.

bigpaddy2004

smellslikeshoes wrote: »

This isn't helping anyone keeping this topic open, maybe it should be closed before it descends further into nothing more than an out and out slagging match.

I agree...shut it down mods.

Moriarty

If you have a problem with a post please use the "report post" button.

I'm not closing a thread purely because it's showing an ISP in a poor light.

Taildragon

Moriarty wrote: »

I'm not closing a thread purely because it's showing an ISP in a poor light.

Moriarty,

That's a very interesting statement from an impartial moderator.

I happened to be speaking to John Kennedy at the weekend, and naturally enough the topic of this thread came up in conversation. Shall we review this thread briefly?

Thread starter was tony1212 complaining about his perceived poor service from WTS Broadband. I had assumed (by the tone of his posts) that he was a spotty 14 year old with limited social graces. It turns out that he is a grown man who still lives with his mammy, social graces notwithstanding. He is now without broadband, since his view of the commercial realities afforded by a subscription of €35/mo were at odds with those of the ISP.

Our second complainant was MickLimk who advised us that his (normally good) broadband service was below par. Interestingly, when I asked John as to who MickLimk was, and what the difficulty appeared to be, John was at a loss. It seems that other than posting (effectively anonymously) on boards.ie, this individual has made no complaint to WTS Broadband through the more normal channels.

Our third complainant was GSW (whose original post was heavily edited by Mods, very wisely in my view). GSW has "friends" who found John "unhelpful".

Have I missed anybody out? Do these three complaints amount to a damning indictment of the ISP?

There have of course been a number of contributions to the thread (a very few of which were genuine attempts at helping the OP to find an alternative ISP) which largely amount to sniping. Particular credit in this department must go to bushy, who seems to delight in sniping at John Kennedy/WTS at every given opportunity. I was challenged earlier in this thread to declare any interest that I may have in WTS, and I duly responded. Perhaps bushy would also do us the courtesy of declaring his "history" with John (and possibly those of his compatriots over at irishwan.ie)?

Moriarty

Taildragon wrote: »

Shall we review this thread briefly?

Let's not.

If you have a problem with the moderating in this forum, start a thread in feedback. Any further posts asking for the thread to be closed or on other moderating actions will have the entire post deleted and the user banned for a week. If you have a problem with a post, use the report post button.

aidan_walsh

Taildragon wrote: »

Moriarty,

That's a very interesting statement from an impartial moderator.

I happened to be speaking to John Kennedy at the weekend, and naturally enough the topic of this thread came up in conversation. Shall we review this thread briefly?

Thread starter was tony1212 complaining about his perceived poor service from WTS Broadband. I had assumed (by the tone of his posts) that he was a spotty 14 year old with limited social graces. It turns out that he is a grown man who still lives with his mammy, social graces notwithstanding. He is now without broadband, since his view of the commercial realities afforded by a subscription of €35/mo were at odds with those of the ISP.

Our second complainant was MickLimk who advised us that his (normally good) broadband service was below par. Interestingly, when I asked John as to who MickLimk was, and what the difficulty appeared to be, John was at a loss. It seems that other than posting (effectively anonymously) on boards.ie, this individual has made no complaint to WTS Broadband through the more normal channels.

Our third complainant was GSW (whose original post was heavily edited by Mods, very wisely in my view). GSW has "friends" who found John "unhelpful".

Have I missed anybody out? Do these three complaints amount to a damning indictment of the ISP?

There have of course been a number of contributions to the thread (a very few of which were genuine attempts at helping the OP to find an alternative ISP) which largely amount to sniping. Particular credit in this department must go to bushy, who seems to delight in sniping at John Kennedy/WTS at every given opportunity. I was challenged earlier in this thread to declare any interest that I may have in WTS, and I duly responded. Perhaps bushy would also do us the courtesy of declaring his "history" with John (and possibly those of his compatriots over at irishwan.ie)?

Moriarty is right. May I ask why you feel WTS deserves treatment different to any other ISP? Many threads are created here complaining about services from other ISPs, and none of them are asked to be closed.

Perhaps if representatives had decided to contact the OP through closed channels (as was advised numerous times at the start of the thread) WTS might have been spared this public debacle.

(Also, if WTS Broadband would like to interact with your customers through boards, the admins have a rather generous facility to allow you to have a hosted forum on site. Why not enquire?)

Insulting customers publicly isn't doing much to help your image either.
Customers have a right to be angry if they feel they are getting poor service, and have a right to complain. You don't have a right to attack them for doing so.