Review: Continental Airlines

Third_Echelon

mick_irl wrote: »

<snip>.... I'm heading at the end of Nov for a week and got flights for 300 with continental.

Prepare to get your bags lost, get bumped off your flight home and receive the worst service ever... I refuse to fly with that excuse for an airline...

Stephen P

Third_Echelon wrote: »

Prepare to get your bags lost, get bumped off your flight home and receive the worst service ever... I refuse to fly with that excuse for an airline...

I'm flying with them in a couple of weeks. They aren't that bad are they? What happened to you?

brettmirl

Flown with Continental before and never had any hassle.

Found American Airlines to be the worst for service on trans-Atlantic. Their planes on internal flights were filthy too.

broadwaybaby

Flew with Continental before and the plane were on time , clean , food was good compared with other airlines. However we got there 2 and a half hours before and were told we couldn't sit together . I was in row 7 , my mother was back in 26 and we were told we should have called to pre-book seats . I talked to some others at the baggage claim and a good few of them had pre-booked so do that I was also asked to move 3 times as people were given seats rows away from their children. The flight attendants were lovely though.

Third_Echelon

stephen p wrote: »

I'm flying with them in a couple of weeks. They aren't that bad are they? What happened to you?

I've had to use them on a good few occasions for work due to my schedule, i.e. if i didn't take them I wouldn't get where I needed to be on time..

Used them transatlantic and internally in the states.

First off their staff are pretty bad, especially in ticketing and customer services areas. I've had colleagues who were told they had to spend a night in the airport as they had missed their connection, which was the airline's fault. They should provide a hotel etc...

I personally have been bumped off flights and had to wait until the next day with them. They are well known in the states to overbook flights. They don't seem to care what your plans are etc. Customer service in this area is a disgrace. Tough cookies if you dont get on the plane.

That's just the tip of the iceberg. I have never had a smooth flight with them without some sort of drama with regards to bags, over booking, rude staff, lateness (happens on all airlines I know), crap food, average inflight service..

BuffyBot

Splitting this off from the NY megathread as it's going off topic...but you can continue to rant about Continental in this one

broadwaybaby

Being bumped off a internal flight in the US is a regular thing with all their airlines. They overbook and will tell you you have no seat when you show up . It is terrible but they all do it.

Moanin

Flew with them to Newark a few years ago and found them ok

Stephen P

Is it possible to check in online with them?

BuffyBot

Not on their flights departing from Dublin or Shannon apparently..

jonny68

Dear me this doesn't sound good:eek:

How Strange

Would anyone how has used them before recommend using them over Aer Lingus considering their flights are about €150 cheaper? Would we end up regretting not spending the extra €150 for AL?

I've heard mixed reports about AL on transatlantic flights too.

Benedict XVI

Flew with them a good number of times long haul and found them really good.
I have flow Aer Lingus, Northwest, United, and BA transatlantic and Continental was better than any of them.

broadwaybaby

wouldn't pay the extra 150 . As long as your safe thats all that matters and they are not that bad!

Stephen P

Before I ring Continental, is it possible to bump up to first/business class if I pay extra and if there's seats available?

brettmirl

Yes it is possible, but be prepared to pay approx 1200 extra each way per person.

Is it worth it?

All the transatlantic carriers offer pretty much the same in economy now. I've flown with Aer Lingus twice this year to JFK. First time, I got the new shiny plane which had the tv screens in the headrests. Second time I was on the old plane. Food on both was rubbish and on the second flight, they forgot to serve breakfast! So was prety hungry when I landed in Dublin at 5am. All the US airports have cafes that serve lunch box type meals that you can bring on board. Stock up before hand!

In March, flew to Chicago with American Airlines. By far, the worst transatlantic service I ever had. I posted here a few months back about this, but when they were doing the dinner service, the steward asked if i wanted "brown stuff or yellow stuff"?

When I queried what this "stuff" was, he said "this is American Airlines, it's just brown stuff or yellow stuff". Turns out it was a beef stew or chicken curry. Internally, their planes are old and dirty. Best internal service I've been on before is Ted - the budget wing of United.

I flew Continental a few years back, and am flying them again this Nov. So far, from all the long hauls I've done (Aer Lingus, US Airways, American Airlines, United), they were the best of the lot.

Stephen P

Ok think I'll stick to ecomony lol

I just noticed on the Continental website that the TV screen is overhead so I presume its shared?? I was on a British Airways plane 3 years ago to NY and had a TV screen in front of me in the head rest which was deadly. Don't fancy the idea of sharing a TV screen, I'd like the option to flick :mad:

brettmirl

The aircraft for the flights I am booked on are - 757-200

So I think you are right, overhead screens:

https://www.continental.com/web/en-US/content/travel/inflight/aircraft/752.aspx

Mr E

Flew with them 4 times in the last 2 weeks (2 transatlantic, and 2 connections) and had no hassle. Flight from Shannon to Newark was overbooked though (they were trying to persuade people to switch to a later Aer Lingus flight).

All continental flights had overhead TV's every 6 rows or so.... I had my media player, DS, and a good book, so I wasn't bothered.

Stephen P

Mr E wrote: »

Flew with them 4 times in the last 2 weeks (2 transatlantic, and 2 connections) and had no hassle. Flight from Shannon to Newark was overbooked though (they were trying to persuade people to switch to a later Aer Lingus flight).

All continental flights had overhead TV's every 6 rows or so.... I had my media player, DS, and a good book, so I wasn't bothered.

Book and ipod it is then...

I've never had problems with over-booking on flights and I hope I don't this time. How does it get over-booked?

mick_irl wrote: »

The aircraft for the flights I am booked on are - 757-200

So I think you are right, overhead screens:

https://www.continental.com/web/en-US/content/travel/inflight/aircraft/752.aspx

That's the same aircraft I'm flying on. Suppose at least its only 2 rows across, don't like planes that have 3-4-3.

jdivision

Just back from flying with Continental to Newark. Entertainment was rubbish - one small screen between nine people - but aside from that they were fine. Overbooking flights is fairly standard for all airlines doing transatlantic - they usually offer $400 plus later flight to people who volunteer to stay on. Personally I think it's worth being bumped for that:) but my flight had spare seats so wasn't offered it. Also, no stupid Shannon stopover. I find Aer Lingus vastly overrated, it's absolutely awful.

smurfbaby

I flew with Continental to NY last Christmas, horrible experience that I never wish to repeat. Flight over was ok, the plane was quite old fashioned but we had no major complaints. However when we checked in at Newark for the return flight (3 hours before flight was due to go) we noticed that we had no seat numbers on the ticket. I went to the desk and enquired why this was, and the woman barked at me 'The flight is overbooked, now can you PLEASE sit down we are doing everything possible to ensure that you can get on this flight'. I was stunned by her agressiveness and manner, I genuinely wasn't trying to cause trouble I'd just never had the experience of an overbooked flight before and was unsure of what was happening. I wasn't sure why we were being bumped off and she said it was up to us to ring Continental a week before hand to confirm our seats It was like she had realised the flight was overbooked, and was expecting to take lots of sh*t from people, so instead of being defensive she decided to go on the attack! Eventually some people gave up their seats in return for vouchers etc, and the flight took off an hour late. I was so shocked by the way she treated passengers that I called their customer service department to complain the following day, who eventually sent me out a standard letter of apology.

The overbooking itself wasn't a problem, all it took was a polite member of staff to explain what was happening, and what they were going to do! A lot of people became very angry when speaking to this woman, she was incredibly rude, and the other staff just looked on. I know we probably had an unlucky experience, and I wouldnt necessarily discourage other people from flying Continental, but I personally never will again.

Flying Delta this year, hope I have better luck!

(BTW, have flown American Airlines before and they were fine)

Third_Echelon

smurfbaby wrote: »

I flew with Continental to NY last Christmas, horrible experience that I never wish to repeat. Flight over was ok, the plane was quite old fashioned but we had no major complaints. However when we checked in at Newark for the return flight (3 hours before flight was due to go) we noticed that we had no seat numbers on the ticket. I went to the desk and enquired why this was, and the woman barked at me 'The flight is overbooked, now can you PLEASE sit down we are doing everything possible to ensure that you can get on this flight'. I was stunned by her agressiveness and manner, I genuinely wasn't trying to cause trouble I'd just never had the experience of an overbooked flight before and was unsure of what was happening. I wasn't sure why we were being bumped off and she said it was up to us to ring Continental a week before hand to confirm our seats It was like she had realised the flight was overbooked, and was expecting to take lots of sh*t from people, so instead of being defensive she decided to go on the attack! Eventually some people gave up their seats in return for vouchers etc, and the flight took off an hour late. I was so shocked by the way she treated passengers that I called their customer service department to complain the following day, who eventually sent me out a standard letter of apology.

The overbooking itself wasn't a problem, all it took was a polite member of staff to explain what was happening, and what they were going to do! A lot of people became very angry when speaking to this woman, she was incredibly rude, and the other staff just looked on. I know we probably had an unlucky experience, and I wouldnt necessarily discourage other people from flying Continental, but I personally never will again.

Flying Delta this year, hope I have better luck!

(BTW, have flown American Airlines before and they were fine)

My god! This sounds like the exact same person who was at the desk for my Newark to Dublin flight... I had the exact same experience, just as you have said here....

Stephen P

smurfbaby wrote: »

I flew with Continental to NY last Christmas, horrible experience that I never wish to repeat. Flight over was ok, the plane was quite old fashioned but we had no major complaints. However when we checked in at Newark for the return flight (3 hours before flight was due to go) we noticed that we had no seat numbers on the ticket. I went to the desk and enquired why this was, and the woman barked at me 'The flight is overbooked, now can you PLEASE sit down we are doing everything possible to ensure that you can get on this flight'. I was stunned by her agressiveness and manner, I genuinely wasn't trying to cause trouble I'd just never had the experience of an overbooked flight before and was unsure of what was happening. I wasn't sure why we were being bumped off and she said it was up to us to ring Continental a week before hand to confirm our seats It was like she had realised the flight was overbooked, and was expecting to take lots of sh*t from people, so instead of being defensive she decided to go on the attack! Eventually some people gave up their seats in return for vouchers etc, and the flight took off an hour late. I was so shocked by the way she treated passengers that I called their customer service department to complain the following day, who eventually sent me out a standard letter of apology.

The overbooking itself wasn't a problem, all it took was a polite member of staff to explain what was happening, and what they were going to do! A lot of people became very angry when speaking to this woman, she was incredibly rude, and the other staff just looked on. I know we probably had an unlucky experience, and I wouldnt necessarily discourage other people from flying Continental, but I personally never will again.

Flying Delta this year, hope I have better luck!

(BTW, have flown American Airlines before and they were fine)

Thats a terrible experience. Is it a neccessity to ring and confirm the flight with them? Could I reserve seats over the phone? I booked through lastminute.ie.

Third_Echelon

stephen p wrote: »

Thats a terrible experience. Is it a neccessity to ring and confirm the flight with them? Could I reserve seats over the phone? I booked through lastminute.ie.

I would just to be on the safe side. You should have a booking confirmation number. That should do the trick... also if you give your name and details etc they'll have your information in their system.

Stephen P

Rang there, got transferred to the US. They have my details. I can ring 24hours in advance to reserve seats. I want an aisle seat for the girlfriend so I better make sure she gets one or else I'm dead :eek:

brettmirl

Ringing the airline to confirm your tickets is pretty standard practise for internal flights in the USA.

Never had to do it before for trans-Atlantic.

You def don't have to do it with Aer Lingus. Just looked at my Continental e-ticket and it says nothing about having to re-confirm that I am travelling.

Third_Echelon

mick_irl wrote: »

.... Just looked at my Continental e-ticket and it says nothing about having to re-confirm that I am travelling.

It was the same for me alright. It didn't state anywhere on my e-ticket that you had to re-confirm.... Seems like you have to though with Continental

smurfbaby

I don't think it's 100% necessary, it only becomes an issue if a flight is overbooked. I think the lady I'm talking about used it as an excuse to try to put the blame on me, rather than simply admit that the flight was overbooked. She said that I should have called to confirm and reserve a seat, and because she was so arrogant and rude I asked her to point this out in the terms and conditions, or booking confirmation. Her response was 'Its not there, because EVERYONE knows you're supposed to do it'.

When we eventually were allocated seats I asked the lady how I could contact customer service to make a complaint and she sneered 'I got you on the flight didnt I' :mad:

By the way, can anyone explain the logic behind overbooking to me? Surely once a seat is paid for it's irrelevant whether the person flies or not? Why do they overbook to make sure seats are full?

dobsdave

smurfbaby wrote: »

Flying Delta this year, hope I have better luck!

Flew with Delta to Austin in May, via Atlanta (and Shannon:mad:).
Had the communal TV,otherwise very pleased with service/staff.
Overbooked on the way home, and they offered vouchers and hotel night.

Third_Echelon

smurfbaby wrote: »

I don't think it's 100% necessary, it only becomes an issue if a flight is overbooked. I think the lady I'm talking about used it as an excuse to try to put the blame on me, rather than simply admit that the flight was overbooked. She said that I should have called to confirm and reserve a seat, and because she was so arrogant and rude I asked her to point this out in the terms and conditions, or booking confirmation. Her response was 'Its not there, because EVERYONE knows you're supposed to do it'.

When we eventually were allocated seats I asked the lady how I could contact customer service to make a complaint and she sneered 'I got you on the flight didnt I' :mad:

By the way, can anyone explain the logic behind overbooking to me? Surely once a seat is paid for it's irrelevant whether the person flies or not? Why do they overbook to make sure seats are full?

Statistically there are 'always' a certain amount of people that don't turn up for a flight for a various amount of reasons. Some airlines (in particular continental as we have both found out ) overbook flights to make the max amount of money possible on each flight...

Usually the people that don't turn up have flexible tickets and they are normally re-booked on other flights (mostly business travelers whose schedules change a lot), so if they don't turn up there will be a free seat. If they overbook, they get the maximum amount of people possible on the flight and the maximum amount of profit... an empty seat is lost revenue.

As far as I know according to their algorithms etc, if you book further in advance, you are more likely not to turn up for the flight. There are also other factors as well, but this seems to be the main one...

smurfbaby

Third_Echelon wrote: »

Usually the people that don't turn up have flexible tickets and they are normally re-booked on other flights (mostly business travelers whose schedules change a lot), so if they don't turn up there will be a free seat. If they overbook, they get the maximum amount of people possible on the flight and the maximum amount of profit... an empty seat is lost revenue.

As far as I know according to their algorithms etc, if you book further in advance, you are more likely not to turn up for the flight. There are also other factors as well, but this seems to be the main one...

Ah that would make sense, we booked our tickets 5 months in advance! We couldn't understand why we didn't have seat numbers, as we checked in before the majority of passengers.

That sounds fair enough, I thought they were effectively charging for a seat twice to make maximum profit, I didn't consider flexible tickets. I don't have a problem with the overbooking per se, just the breathtakingly rude staff!

lord lucan

i've flown with all the main carriers on the trans-atlantic run over the last few years and continental i always found were one of the best. the only problem i've had with them is the baggage reclaim at newark which is ridiculously slow(i include this with continental as newark is mainly a continental airport). we've seen overbooking on their internal flights,on the way back from orlando one year they were offering $300 and a later flight to newark which a lot of business travellers took up. i've personally had no customer services issues with them but it is a year since i've seen flown with them and things may have changed.

AL's transatlantic service is gone very poor,someone mentioned earlier that they forgot to serve breakfast on the return flight home,we had the same experience last november and tbh i don't think they forgot,i think they've just scaled back their inflight service.

i'll never fly american airlines again,we flew with them last november to chicago and supposed to be onwards to miami. flight got into chicago in the middle of a huge lightning storm,transfered to another terminal for our miami flight only for it to be cancelled because of the weather. they had a flight rebooking centre which basically consisted of 3 phones on a desk linked to americans reservation dept. by the time we got through(an hour and a half later!!) all the miami flights for the next morning were booked up. we were due to be going on a carribean cruise from miami the next day(which we ultimately didn't make:(). eventually we decided to get out,collect our luggage and try and find a hotel for the night and use the internet to see if we could work something out. the real problems began when we tried to get our luggage back.AA told us we couldn't get our luggage as it was on the plane and couldn't be retrieved. following lenghty discussions with an AA manager the best he could do was give us a phone number to ring and reclaim our luggage!! we stayed the night in a motel 2 miles from o'hare,the following day we rang AA to re-arrange our flights as we decided to head to new york for the week,we asked about our bags,they had no idea where they were!!! we went back to o'hare to catch our flight to NY,while there we asked at baggage services if they knew where our bags where. the girl at the desk just shrugged her shoulders and said "they could be anywhere"!!!!! when we arrived in la guardia we asked the AA agent there if she could help. she promptly got on the computer and told us that our bags were in miami. in fairness,if it wasn't for this lady god knows how long it would have taken to get them back,she arranged for them to be flown up to NY that evening and sent to our hotel. i found americans customer service was brutal,i emailed them after we got home and got a stock reply,only the lovely lady at la guardia shone that weekend,the rest were useless.

we flew with delta in august to new york. i thought they were excellent,food was lovely,service was top notch. i won't rate the entertainment as i had my zen vision with me and watched movies etc. on that but imo they were the best we've flown with to the states so far.

a special note for internal flights in the states,we flew from NY to vegas in august with jetblue,they were excellent,the leg room on the flight was amazing,the best i've ever had!! they don't serve meals but give out complimentary coke/coffee/tea and cookies/crisps. i'd highly recommend them.

sorry this post has been long and rambling:o

Third_Echelon

lord lucan wrote: »

we flew with delta in august to new york. i thought they were excellent,food was lovely,service was top notch. i won't rate the entertainment as i had my zen vision with me and watched movies etc. on that but imo they were the best we've flown with to the states so far.

I'd agree. Delta are very good. Flew Dublin to Atlanta with them and I'd definitely recommend them.

lord lucan wrote: »

a special note for internal flights in the states,we flew from NY to vegas in august with jetblue,they were excellent,the leg room on the flight was amazing,the best i've ever had!! they don't serve meals but give out complimentary coke/coffee/tea and cookies/crisps. i'd highly recommend them.

They are the ryanair of the states.... I've heard both good and bad about them.. There was a case in particular which caused them a lot of bad publicity, where they wouldn't let people off the plane for 10 hours. Stuck on the tarmac and they wouldn't return to the gate...

http://cbs2.com/national/topstories_story_046063757.html

http://digg.com/offbeat_news/Jetblue_Nightmare_Stuck_waiting_on_Plane_for_10_Hours

http://www.msnbc.msn.com/id/17166299/

Savman

Third_Echelon wrote:

They are the ryanair of the states.... I've heard both good and bad about them.. There was a case in particular which caused them a lot of bad publicity, where they wouldn't let people off the plane for 10 hours. Stuck on the tarmac and they wouldn't return to the gate...

Sweet jebus kill me now :eek:
If that was me I think I'd be forced into an elaborate or extreme course of action, fake a serious medical illness or just run for it punching every air hostess between me and the door.

BuffyBot

JetBlue ain't nothing like Ryanair

One swallow does not a summer make etc..

highlydebased

I flew from Shannon to EWR with continental once, apart from lousy seat pitch and legroom, they were fine. My family have used them around 10 times in the last 12 months. The odd crew can be a tad cranky or whatnot, generally they are fine. regarding the food they serve, is good by airline standards.

Shannon and Dublin have seperate direct Delta flights to Atlanta and JFK now btw


Meant to add that they are refitting the international B752's with new seats throughout the aircraft, there will be AVOD in economy (audio video on demand), basically the seatback PTV with music etc

lord lucan

BuffyBot wrote: »

JetBlue ain't nothing like Ryanair

One swallow does not a summer make etc..

very true and as someone who's been using ryanair regularly for the last 13 years the differences between ryanair and jetblue are vast. a great feature they have is satellite tv on the screens on each headrest,you can watch live news/sport/mtv etc and they don't charge extra for it plus they give you headfones(you can upgrade to a better pair in the waiting area by putting $5 i think it was into a slot and out pops a new pair with leather muffs(??!!)). as i mentioned previously the legroom is huge,outside of business class i've never seen legroom this big before!! they have the whole of terminal 6(i think!) at jfk,it was being renovated when we were there,the first part of the building where you check in was fairly run down tbh but the second part where the gates were was fine,a decent range of food/shopping outlets. i'd recommend them if they cover a route you're thinking of taking but their fares are not ryanair 0.99c fares,we paid $300 for a return flight for 2 to las vegas from new york,was about $100 cheaper than american/delta/united etc.

Third_Echelon

BuffyBot wrote: »

JetBlue ain't nothing like Ryanair

One swallow does not a summer make etc..

I was commenting more on their business model and cheap fares likeness more than anything else....

empirix

yeah don't fly with em, they should be called confidential airlines - cause they fdont tell you a ****ing thing when things go wrong!

Our man in Havana

What determines which passengers that are bumped? Those that show up last at the airport or is it something else?

tinkerbell

I don't like this talk of Continental are bad!!! I'm flying with them next week, aargh!! We have our seats booked (months ago) and I just confirmed the seats there so does that mean that we don't have to worry about overbooking?? I rang up Continental and the woman was like "oh there is no problem, don't worry" and then when I asked about our connecting flights, she started asking me if I wanted a Hertz rent a car reservation or help with hotels!! I was like what?!

Anyways, hope it goes ok ... eeek :eek:

Stephen P

tinkerbell wrote: »

I don't like this talk of Continental are bad!!! I'm flying with them next week, aargh!! We have our seats booked (months ago) and I just confirmed the seats there so does that mean that we don't have to worry about overbooking?? I rang up Continental and the woman was like "oh there is no problem, don't worry" and then when I asked about our connecting flights, she started asking me if I wanted a Hertz rent a car reservation or help with hotels!! I was like what?!

Anyways, hope it goes ok ... eeek :eek:

When I rang them your man starting asking me about car rentals and hotels too. Must be some call centre in the US that look after everything.

Stephen P

Flying out tomorrow morning. Just rang Continental Airlines to reserve our seats. My girlfriend has a kidney infection and would need an aisle seat. They said all the aisle seats are gone and to check at airport tomorrow morning. When I rang last week they told me to ring 24hours in advance to reserve seats and now all the aisles are gone??
What do you think my chances are of getting an aisle seat? Surely they can accomodate people who are in situations like my girlfriend??

highlydebased

Usually at the airport they can make some accomadation.

If not, ask the flight attendants. Usually they are very obliging.

BuffyBot

deisemum's bad Delta experience post has been split off into a thread of it's own for anyone who wishes to read it .

http://www.boards.ie/vbulletin/showthread.php?t=2055176710

Kurumba

I flew with Continental a few months ago and rang up from the US to change the flight for the day after we were due to come home, pending the charges of course.
Anyway i was quoted €220 in total by the agent over the phone,but when i got home and my credit card statement came in it was a different story.
They charged me the guts of €550.
I couldn't get a contact number for them, only an email address so i waited about a month and a half and 4 emails later to them, for a response.
They told me in a patronising manner that the charge was indeed correct. I told them the agent that changed it for me told me a totally different price but they were having none of it. It was my word against his, and of course his word stood.
I never got an email to confirm the charges but yet they were able to tell me that one was sent. When i requested they send a copy of this on to me they were unable to. I don't know if i can take this further or not but i am going to try.
To fly with they are o.k but if anything goes wrong, be prepared. Never ever again would i fly with them because of this. Patronising, robbing shower of f***rs.

Stephen P

Just back from NY after flying with them. Haven't got any major complaints. Leg room was very bad but what can you expect really in economy Going over we had the emergency exit row which had a good bit of leg room. Coming back we wanted an aisle seat and the middle seat, at check in we couldn't change our seats so we asked just before we boarded and they couldn't arrange it for us. My girlfriend had a kidney infection and would need easy access to the toilet but they wouldn't have any of it.
Very disappointed in the entertainment, 1 screen between a few rows. Film going over was Fanstastic Four - Rise of the Silver Surfer coming back was the new Harry Potter film. I'd much prefer to have my own screen to watch what I want.
The crew on board where very nice, no complaints there.
I'm undecided if I'd fly with them again.

Hate being back

Our man in Havana

jessie1 wrote: »

I flew with Continental a few months ago and rang up from the US to change the flight for the day after we were due to come home, pending the charges of course.
Anyway i was quoted €220 in total by the agent over the phone,but when i got home and my credit card statement came in it was a different story.
They charged me the guts of €550.
I couldn't get a contact number for them, only an email address so i waited about a month and a half and 4 emails later to them, for a response.
They told me in a patronising manner that the charge was indeed correct. I told them the agent that changed it for me told me a totally different price but they were having none of it. It was my word against his, and of course his word stood.
I never got an email to confirm the charges but yet they were able to tell me that one was sent. When i requested they send a copy of this on to me they were unable to. I don't know if i can take this further or not but i am going to try.
To fly with they are o.k but if anything goes wrong, be prepared. Never ever again would i fly with them because of this. Patronising, robbing shower of f***rs.

Chargeback your credit card on them.

highlydebased

BTW They are refitting the B752 intl fleet with new seats in economy, and AVOD


http://www.myaviation.net/search/photo_search.php?id=01175294

(my 1000th post )

Shred

Balls, flying out with these to NYC on Thursday:( I do, however, have a booking confirmation which I just checked and my seats are still reserved. I assume they will be the same seats coming back? I flew with Delta last year and they were great, Continental were just cheaper this time and I assumed there wouldn't be much difference in quality tbh