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Local Pharmacies withdrawing from HSE dispensing Schemes

  • 02-07-2009 1:23pm
    #1
    Closed Accounts Posts: 15,914 ✭✭✭✭


    I've written to the Irish Pharmacists Union to ask for clarification on their upcoming action starting Aug 1.

    Hi xxx,

    I'm writing to you as the moderator of the Long Term Illness forum on Boards.ie, Ireland most popular website.

    It would be very helpful for us if you would be able to clarify what services are being withdrawn by pharmacies on August 1st. From what I can gather from your website, it would seem that medical card and community drug schemes are affected, but I'm not sure if the Long Term Illness scheme is affected as well, for things like Insulin.

    As you can imagine, our posters are upset about this and some clarification, one way or the other, would be very much appreciated.

    If you'd like to post directly on the forum, I'd be delighted to help you with that, but any information at all would be appreciated.

    thanks,
    xxx



    I'll let you know as soon as I get an answer.


«134

Comments

  • Closed Accounts Posts: 88,972 ✭✭✭✭mike65


    Was about the start a thread on this :)

    I have a suspicion this threat will amount to a short-lived hill of beans (a fart?) and I'll be re-stocking before the deadline anyway. Someone on Liveline sounded in a tiz as she wondered about insulin, there followed a rather tedious argument between a pharmacist and AN Other (missed his ID) and I ended up tuning out.


  • Registered Users, Registered Users 2 Posts: 7,458 ✭✭✭CathyMoran


    I am worried about it too, not just for my insulin but also my husband's crohns medication...it would helpful if we knew the situation.

    Good idea tbh - thanks.


  • Registered Users, Registered Users 2 Posts: 193 ✭✭wicklowgal


    Hi All, I'm not a member of the IPU but work in the pharmacy sector myself. Basically as of 6 this evening, over 1100 pharmacies all over the country have sent letters to the HSE saying that they wish to terminate their contracts with them as from the 1st of August 2009. This means that people will not be able to avail of any free prescription medication in any of these pharmacies from the 1st of August 2009, patients will have to pay for their meds in full. It is expected that the very most majority of pharmacies will pull out of their contract with the HSE, resulting basically in utter chaos.

    This does not only apply to the LTI patients but all patients who avail of ANY community pharmacy schemes (GMS - medical card holders, DPS - Drugs Payment Scheme etc.)

    As drastic as this all may sound, it is hoped that the HSE will seriously reconsider the cut backs they introduced as and from yesterday (1st July) which will basically kill many pharmacies and result in a huge amount of job losses all over the country within the pharmacy sector. Many pharmacies can simply not survive on such drastic cut backs.

    I am speaking on this matter, not only from inside the pharmacy sector, but also as an LTI patient myself. It is hugely worrying for all involved.

    I advise all concerned LTI patients to read up on the issue via the media and act! Act in whatever way you feel necessary.


  • Registered Users, Registered Users 2 Posts: 414 ✭✭ElBarco


    The government may well be at fault - I don't want to debate the rights and wrongs of the whole situation.

    But the pharmacists may all go and f*ck themselves if they think that taking this out on the patients is a good way to go. Seriously, the government may be proposing to reduce your income but everyones income is being reduced.

    I will be going to stock up before the pharmacists imposed deadline. I'll also be giving the pharmacist my opinion and writing to my TD telling them that I wont be impressed if they back down to stupid bully boy tactics by the IPU.

    Seriously, I don't want to be your football in this. Go and lobby the government if you feel you are being unfairly treated.

    Is there any list of what pharmacists are or aren't involved? If there is I'll be ensuring my business goes to one who respects their customers.


  • Registered Users, Registered Users 2 Posts: 193 ✭✭wicklowgal


    ElBarco wrote: »
    The government may well be at fault - I don't want to debate the rights and wrongs of the whole situation.

    But the pharmacists may all go and f*ck themselves if they think that taking this out on the patients is a good way to go. Seriously, the government may be proposing to reduce your income but everyones income is being reduced.

    I will be going to stock up before the pharmacists imposed deadline. I'll also be giving the pharmacist my opinion and writing to my TD telling them that I wont be impressed if they back down to stupid bully boy tactics by the IPU.

    Seriously, I don't want to be your football in this. Go and lobby the government if you feel you are being unfairly treated.

    Is there any list of what pharmacists are or aren't involved? If there is I'll be ensuring my business goes to one who respects their customers.

    Well whether or not your pharmacist will let you stock up or not is another story! I had thought the same myself but it's up to the individual pharmacist at this stage.

    I had all my meds priced today and the amount it came to for 1 month - I wouldn't earn that much in the month!!

    Hopefully it'll all be resolved before any real action has to be taken. I think the list of pharmacies involved or not, is private at the moment and only open to members of the IPU.

    It's all very scary. :(:(:(


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  • Registered Users, Registered Users 2 Posts: 193 ✭✭wicklowgal


    Just found the link of the pharmacies that are intending to terminate their contracts with the HSE. These are the pharmacies that will NOT be providing LTI free of charge as and from the 1st of August 2009, this is unless things change between now and then.

    http://www.ipu.ie/images/stories/pharmacies_who_have_given_notice_2_july_2009_-_6pm_2.pdf


  • Registered Users, Registered Users 2 Posts: 7,458 ✭✭✭CathyMoran


    Thanks a millioin for that link - just found out that our local pharmacist is on the list :(


  • Registered Users, Registered Users 2 Posts: 193 ✭✭wicklowgal


    Yeah unfortunately the majority of pharmacies will be on the list at some stage, if not now.

    My advice; if this is to go ahead on August 1st, take your script out of your local pharmacy and find a pharmacy that will provide you with your meds FOC as we, LTI patients, are entitled to them!!


  • Registered Users, Registered Users 2 Posts: 414 ✭✭ElBarco


    Thanks for that wicklowgal. My pharmacy is on the list too.

    Time to select a different pharmacy methinks. I wouldn't want to be a burden on my current pharmacy by getting their payments reduced. Eliminated altogether will be much more straight forward for them.


  • Registered Users, Registered Users 2 Posts: 414 ✭✭ElBarco


    tbh wrote: »
    Just to say - I think that the fact that the IPU are willing to use patients as pawns in a game of brinkmanship is absolutely disgusting. I would urge anyone from the IPU who may be reading to contribute here, because I'll tell you this - as and from tomorrow, I'm never getting my scrip filled ANYWHERE but Boots (who are not on the list) - no matter what way this turns out. I feel like we have been stabbed in the back, and I won't forget this quickly.


    Up to this I would have said we should do all we can to support locally owned businesses. After this they can shag off


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  • Closed Accounts Posts: 2,054 ✭✭✭Carsinian Thau


    tbh wrote: »
    Just to say - I think that the fact that the IPU are willing to use patients as pawns in a game of brinkmanship is absolutely disgusting. I would urge anyone from the IPU who may be reading to contribute here, because I'll tell you this - as and from tomorrow, I'm never getting my scrip filled ANYWHERE but Boots (who are not on the list) - no matter what way this turns out. I feel like we have been stabbed in the back, and I won't forget this quickly.
    ElBarco wrote: »
    Up to this I would have said we should do all we can to support locally owned businesses. After this they can shag off

    I agree. And I think that every patient group should advise their patients to do the same. If not Boots, then at least some pharmacy that doesn't appear on that list.

    This is an utter disgrace and I think they need to pay.


  • Closed Accounts Posts: 10,700 ✭✭✭✭holly1


    My daughters boyfriend drugs for a month come to 1000e he pays 100e,there is no way on this god foresaken planet he can fork out that much a month.


  • Closed Accounts Posts: 10,700 ✭✭✭✭holly1


    The four pharmacys in our town are on the list,where do you go!!!


  • Closed Accounts Posts: 2,054 ✭✭✭Carsinian Thau


    holly1 wrote: »
    The four pharmacys in our town are on the list,where do you go!!!

    Looks like you'll have to go out of town. I'm sorry.

    These selfish pricks will get a fight though. What was between them and the government now involves the patients. And the pharmacists have thrown the first punch against the patients.

    I think that they were foolish to threaten us.


  • Moderators, Society & Culture Moderators Posts: 32,286 Mod ✭✭✭✭The_Conductor


    Our local pharmacy very helpfully the last time round said- 'Ah sure- you'll have no problem paying for them- then its just up to you to reclaim the money from the HSE at the end of every quarter........' Yeah, right...... Our joint net income is down 800 a month already this year- between the increases in PRSI, Pension Levy and abolition of mortgage interest relief. If our wonderful little pharmacist imagines we can magic up another 1500-1600 a month- she is seriously deluded.......

    I can't find a pharmacy within 10 miles of here (and I'm in Dublin) thats not on the list. Perhaps if someone is kind enough- they might like to try to put together a list of pharmacies who are *not* taking part in the action.

    Offhand- I think Boots are going to do a flying trade out of this.......


  • Registered Users, Registered Users 2 Posts: 3,461 ✭✭✭DrIndy


    I think we need to watch the tone of this thread.

    Remember that the fees to a pharmacy are not the salary of the pharmacist. There are significant overheads, staff, accountants, rent, electricity to consider too.

    The increasingly desperate HSE are targetting front line services as they are the easiest ones to target rather than doing a root and branch review of the situation. Look at the behaviour towards doctors overtime - where doctors work MANDATORY overtime and get paid for this was spun instead as "greedy doctors". The Labour Relations Court has implemented EWTD as a settlement and now the chaos emerges that it is impossible to implement without reducing the health service to emergency only, cut all outpatient clinics and stop all elective surgery and procedures. It simply can't be implemented.

    This unfortunately has become a critical effort of brinkmanship by the HSE. Pharmacy costs are high because wholesale supply prices are high. Do pharmacists make a profit as it is - yes. Should they reduce in line with the rest of the workforce - yes. Should they be singled out tyranically with swinging cuts of 33% - NO!

    The original plan with doctors too was simply to refuse to pay any overtime past 60 hours - this would also result in the same level of cuts - if I am taking a pay cut, I should see my hours reduce too so that I can have some sort of semblance of contact with my friends and family.

    This sucks for patients, really badly - but what other options are there to face down the government? They hold a monopoly on the service and abuse it. The only way forward is to use patients to pressure the government. If all the petrol companies got together into a cabal and decided to unilaterally hike the price of petrol by 33% "because of increased expenses" there would be riots on the street. However, the pharmacists are being spun as greedy buggers by the HSE so its ok.

    There are always 2 sides to a story and the HSE is very good at spin and very bad at dealing with an issue in a co-ordinated or even fair way. They do not measure patient outcome as a marker for success and fund accordingly - its all about random bits of cash and administration. Throughout all of this - how many civil servants have been reorganised? How many supernumerary former health board employees have been redeployed or given early retirement? How many job duplication employees in DoH and HSE have been given new rolls or retired?

    They are untouchable because no-one really knows what they do and so cannot really say they are not needed only that collectively, the productivity is low and cost is high. However, on the front line - slash and dash. Remember too that in the end, the only people who will be affected by a cut in frontline services will be you - the patient. The long term plan anyway in the HSE is to force everyone into privatised health care anyway.


  • Registered Users, Registered Users 2 Posts: 1,326 ✭✭✭BC


    Thankfully neither of the chemists I go to in Dublin are on the list. I will check with them to be sure. I asked my consultant about it yesterday and he reckoned it will be called off. Fingers crossed. If they do then I like others will be switching to boots and never switching back.

    I don't really care who's fault it is, the pharmacists have no right to play with peoples lives like this. Some people just will not be able to afford to buy insulin.


  • Moderators, Society & Culture Moderators Posts: 32,286 Mod ✭✭✭✭The_Conductor


    I agree DrIndy-

    Its just that patients are being held hostage by the Pharmacists in this regard.

    I've had months where I've not gotten my medication- because I couldn't afford the DPS payment (not recently thankfully).

    I don't see the issue with using generic drugs- and I do agree that the wholesale price of drugs is a major issue- but surely this should have been dealt with by the HSE and IPU without the brinkmanship where patients are being held hostage.

    On the previous occasion- where the IPU pushed for the use of generics at all costs- and persuaded the HSE to remove a list of what were considered overpriced products from the DPS scheme (enteric coated prednisolone for example)- many patients with Crohn's Disease were actively advised by IPU members to travel to Belfast or to Britain to purchase supplies. Certainly many people could do just as well with generics as with the originals- but there are groups of people out there for whom the alternate is not appropriate. It took a fairly arduous letter writing campaign- along with a serious chat with the Minister in her constituency office to get some of the restricted medications reinstated. I don't have the time or energy to go down that road- and with a few very notable exceptions- I don't see patient advocate groups doing very much along these lines.

    The HSE has a shocking amount of administrative staff- whose functions in many cases is purely as a result of red tape. There are even a significant number of nursing staff purely engaged on administrative duties- leaving actual patient interactions in many cases to contract nursing assistants. This is crazy.

    I understand fully where you are coming from concerning overtime. It was appalling that Ireland and the UK were given an opt out from the Working Time Directive specifically for Junior Doctors. It really is ridiculous that the Irish Government actively encouraged the media to portray the junior doctors as greedy- I'm good friends with several docs- and my sis is a junior doc in the Mater- so I'm fully aware of the situation.

    The HSE is looking for a sacrificial lamb- but the IPU are using patients as scape goats.

    Its simply not the case that many people can afford to pay for their medications upfront and then reclaim the cost on a quarterly basis.

    In my own case- I'm subject to the same levies as you are- which has reduced my net pay significantly- along with reduction in staff numbers, and abolition of mortgage interest relief. I am not dissimilar to many people using the DPS scheme. We are down EUR800 a month on our net disposable income (as a couple). Between us we get through over EUR900 worth of diabetic medication and almost EUR600 of Crohn's related medication on a monthly basis. We cannot afford to pay for this- we simply can't. The response from IPU members to patients is simply ridiculous.

    Patients are being used as pawns- its as simple as that.


  • Registered Users, Registered Users 2 Posts: 414 ✭✭ElBarco


    DrIndy wrote: »

    This sucks for patients, really badly - but what other options are there to face down the government? They hold a monopoly on the service and abuse it. The only way forward is to use patients to pressure the government. .

    I understand that the pharmacists may have a valid issue with the HSE. I don't think that it's fair to use patients to pressure the government. We are not there to be used as political pawns.

    The only fair way forward is to engage with the HSE.


  • Closed Accounts Posts: 2,054 ✭✭✭Carsinian Thau


    DrIndy wrote: »
    This sucks for patients, really badly - but what other options are there to face down the government? They hold a monopoly on the service and abuse it. The only way forward is to use patients to pressure the government. If all the petrol companies got together into a cabal and decided to unilaterally hike the price of petrol by 33% "because of increased expenses" there would be riots on the street. However, the pharmacists are being spun as greedy buggers by the HSE so its ok.

    I still don't think it fair to use patients as pawns. But I can understand why they're doing it.

    If everyone knows about the ridiculous state of affairs with regard to the number of HSE administrative staff, shouldn't it be possible to change it?


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  • Closed Accounts Posts: 10,700 ✭✭✭✭holly1


    Im fully behind the the pharmacists even though it will make life very difficult for my family.


  • Registered Users, Registered Users 2 Posts: 121 ✭✭KiLLeR CoUCh


    This is the first I've heard of this... And I only have about three or four days of my tablets left... What am I supposed to do? There's not I hope I could even pay for a handfull of tablets to keep me going for a couple of weeks.


  • Moderators, Society & Culture Moderators Posts: 32,286 Mod ✭✭✭✭The_Conductor


    Don't worry- its not supposed to happen until the 1st of August.


  • Registered Users, Registered Users 2 Posts: 193 ✭✭wicklowgal


    I KNOW the pharmacy I go to won't survive a 36% cut back. I spoke with my pharmacist and he's insisting that they are very open to negotiation with the HSE and were also open to accepting the 8% cut back (this % is in line with G.P's etc.) However, in case people have forgotten (or didn't know) Hickey's pharmacy won a court case against the HSE last year regarding breaking their contract (they tried to introduce heavy cutbacks on the pharmacies last year which the court ruled would be breaking their contracts with the pharmacies) and now the HSE have come down twice as heavy on the pharmacies this time round!


  • Registered Users, Registered Users 2 Posts: 121 ✭✭KiLLeR CoUCh


    smccarrick wrote: »
    Don't worry- its not supposed to happen until the 1st of August.

    Ah, I'll relax in that case. Gives me enough to track down a new pharmacist =/


  • Registered Users, Registered Users 2 Posts: 5,175 ✭✭✭angeldelight


    I understand patients' stress and worry about the situation but I would urge each of you to go and talk to your local pharmacist about the situation and why they are doing it.

    Mary Harney has announced HUGE cuts to the sector - not only will pharmacists now be reimbursed less than the cost price of the medicines they are buying to provide to their patients, they will also have reductions in the mark up of the medicines. Also there are reductions in things like phased dispensing, Controlled Drug dispensing and a raft of other measures. It is simply not viable for pharmacists to continue to dispense medicines under these community drug schemes should these cuts be implemented. For many pharmacists it was a difficult decision not entered in to lightly as they have spent years building up a business and earning the trust and respect of their patients but what options do they have? Pharmacists can't be expected to trade at a loss, no more than any other service provider can. The IPU has made repeated attempts to engage the DoHC in discussion about ways to (a) save the country millions and (b) make greater use of pharmacists as is done in many other countries including our neighbours in the UK.

    Pharmacists as a whole don't want to compromise patient safety but at the end of the day many of them have hundreds of thousands of loans, some into the millions due to the high capital required to start up a company. What other option do they have? Mary Harney will not negotiate. Not only that, pharmacists weren't even told about these cuts - the only way they know about them is from a press release issued by the DoH to the media. Pharmacists aren't doing this because they think "aha if I say I won't give this many patients their insulin she'll have to listen" - they're doing it because they simply cannot run their businesses should these cuts be implemented. Added to this is the fact that due to the new Pharmacy Act 2007 once a pharmacist declares themselves bankrupt they are removed from the register and therefore are never allowed to work as a pharmacist again.

    I understand you are all worried about where to get your medicines but I implore you to read more about this issue, inform yourselves fully and then see whether your beef should really lie with your pharmacist or does the minister have some explaining to do.

    I'd just like to say for completeness I am not a pharmacist who has resigned my contract - I'm a pre-registration pharmacist finishing up my intern year before going on the register, and the pharmacy where I am working will continue to dispense from August 1st much to my disgust as I believe pharmacists need to stand together to stop this one-sided bullying from the HSE.


  • Registered Users, Registered Users 2 Posts: 5,175 ✭✭✭angeldelight


    smccarrick wrote: »
    I agree DrIndy-

    Its just that patients are being held hostage by the Pharmacists in this regard.

    I don't see the issue with using generic drugs- and I do agree that the wholesale price of drugs is a major issue- but surely this should have been dealt with by the HSE and IPU without the brinkmanship where patients are being held hostage.

    Patients are being used as pawns- its as simple as that.

    What would you suggest pharmacists do instead?

    No pharmacists see the issue with using generic drugs... the IPU has over and over again tried to convince the Minister of the potential savings to be made by both patients and the exchequer were generic substitution permitted but all she will say is that that is a matter for doctors.

    The wholesale price of drugs is set by the manufacturers in part (ex-factory cost price is set by the manufacturer in line with the IPHA agreement signed in 2000) and the wholesalers - there is nothing, absolutely nothing the IPU can do about this. When Price Waterhouse Cooper were comissioned to do a study on the community pharmacy sector they said one of the most beneficial ways to save money would be by negotiation with the wholesalers and the HSE. However the wholesalers sought legal advice and the HSE cannot legally reduce the amounts paid to the wholesalers. Therefore the HSE went for the next step down in the ladder - the pharmacists.

    Once again there is NOTHING the IPU can do to change wholesale prices - this is nothing to do with pharmacists and anger about this should be directed towards Uniphar/United Drug etc

    I ask again... what should pharmacists do, given the position they are now in, if not resign from these loss-making schemes? And keep in mind that trading recklessly i.e. knowing you are trading at a loss, is in violation of company law.


  • Registered Users, Registered Users 2 Posts: 4 Sloop John B


    There is a 60% reduction mark-up on the LTI scheme. No adviser in the Dept of Health worth his salt would have allowed such a cut to go through without advising about its foolhardiness


    Indeed patients are being used as pawns, but there are 2 people playing chess. Mary Harney and the pharmacists.


    Mary Harney will not speak to us. She sends orders by diktat. Her message to pharmacists is simple - "Do you think you can beat me in a court case and get away with it."



    Talk to your pharmacist. I'm busy tyring to organise for every patient to have supples to get them through to at least mid August. I'm more than willing to play my fair share in the current financial crises but these cuts appear designed to goad a response.

    A reduction in drug cost of 10% would give over half the savings Mary Harney says she needs from pharmacists. I would be more than willing to fairly take on the other half.


    There's 2 sides to this.


  • Registered Users, Registered Users 2 Posts: 166,026 ✭✭✭✭LegacyUser


    Just to clarify a few issues for people on the current dispute:
    - This issue started approx 2 years ago. For the 1st year, the HSE said that they could/would not sit with IPU due to EU law. They used this excuse for over a year until EU pointed out that they were incorrect. They have since then simply refused to sit with pharmacists. The gov will sit with the IRA but not pharmacist union.
    - There was no discussion prior to these cuts. They were simply issued via press release. Not one meeting.
    - Recent legislation required all health professionals to take 8% cut. The imposed cuts on pharmacists varies between 35-42%. This has been independently confirmed.

    Under proposed fee regime, for any GMS patient (80% of customers), a pharamcist will get only betwen €3.50 and €4 for the entire transaction. Nothing more. Not one cent. For this they are expected to rent and fit out a shop, train and pay staff, stock the shop (apporx 200k worth - paid in advance of any sale), pay rates and insurance (plus the new annual gov set fee introduced last year of 2500 per shop every year), etc etc. A busy pharmacy may have 200 customers a day. That would require 5-6 staff and they are ow expecetd run on income of 800 euro to cover everything.

    So in accordance with requirements, they have given the HSE a months notice. Under the requirements of business, you cannot as an owner trade recklessly so they cannot run revised HSE schemes that will bankrupt nearly 400+ shops with most others laying off staff and introducing major cut backs (no more free deliveries, less stock on shelves, no more MDS packing etc) to stay alive


    It is very easy for people to attack pharmacists on this (and I can understand their upset re: a sensitive issue) but:
    - HSE refuses to sit and discuss cuts proposed by IPU at all- not one meeting
    - Introduces their own cuts via press release with new weeks notice

    What would you have them do? Trade for a few weeks in august and go bankrupt. The hse have ignored them for 2 years. You think any other group in country wouldn't have to take this action of last resort.

    PS
    Just to clarify on the "eternal" issue of Irish drug prices vs spanish drug prices - Pharmacists have no involvement in setting prices. No 1% involvement. The HSE set them with the manufacturers.

    Sorry for the length of the email but unless both sides of an argument are highlighted, you get slanted rants and not debate.


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  • Registered Users, Registered Users 2 Posts: 5,143 ✭✭✭locum-motion


    Hi, all. I'm new to boards.ie. I came over because I was pointed in the direction of this thread from another forum. I am a pharmacist. I do not own a pharmacy.

    Can I just please point out that the issue of payments to pharmacies is much more complex than most people realise. It is a subject upon which I have written much on another site, askaboutmoney.com. I am not going to re-write it all here, but can I ask you to take a few minutes to have a look at people's questions over there, and at the answers that I and others have given. The link is:
    http://www.askaboutmoney.com/showthread.php?t=115450

    As regards the current dispute; no pharmacist wants to use any patient as a pawn in any fight. The fact of the matter is that under the Financial Emergency Measures in the Public Interest (FEMPI) Act, Section 9, the only options open to us are 1. accept the cuts or 2. give 30-days notice of resigning the contract. Any other action would be illegal. Given that the cuts are extremely unfair, totally disproportionate when compared to the cuts imposed on other sectors, and prejudicial to the survival of the profession, many of my colleagues have been left with no option but to resign from their contracts. If I had my own shop, I would have resigned too. This step was not taken lightly by any one of them. Each one of us hopes that the Minister will come to her senses and sit down with our Union to negotiate a solution.

    Please, read the thread that I've posted the link to above. Talk to your pharmacist. Ask them to show you some figures; how much medicines cost to buy into the pharmacies, how much the remuneration used to be, how much it will be in the future. Given that this is the LTI thread, I would hazard a guess that many of you have good relationships with your pharmacist, built up over many years. Do you really think we want to piss you off? Or do anything that would harm you? Of course we don't. Minister Harney and the HSE have left us with no choice. Please give your pharmacist the chance to explain that to you.

    smccarrick wrote: »
    On the previous occasion- where the IPU pushed for the use of generics at all costs- and persuaded the HSE to remove a list of what were considered overpriced products from the DPS scheme (enteric coated prednisolone for example)- many patients with Crohn's Disease were actively advised by IPU members to travel to Belfast or to Britain to purchase supplies.

    Dear smccarrick,

    I'm afraid I have to take issue with the above statement; The IPU has never (nor would it ever) push for the removal of "overpriced" medicines from any of the community drug schemes.

    Yes, the IPU's policy is to promote the use of generic equivalents when appropriate (Which, by the way, will save patients and taxpayers money, and a portion of those savings will come from pharmacists' pockets).

    I think that what may have happened is that you misunderstood the situation that occurred some time ago when Deltacortril (enteric coated prednisolone) were temporarily unavailable.

    Prednisolone is a great medicine; effective, widely used, cheap, and safe for nearly everybody. For those that do suffer from its side-effects, though, the side-effects are reduced by providing it in an Enteric Coated (Deltacortril) tablet. It's still as effective, but much more expensive (I don't have figures in front of me, but I think 5 or 10 times the cost). For those patients that don't suffer side-effects, it makes more sense overall to provide the cheaper product. However, for those that do suffer the side-effects, then it has to be the more expensive product. Pharmacists and the IPU are committed to providing the cheaper, generic option, but only when it's appropriate to do so. The efficacy and safety of the medicine must always be considered before the cost.

    Unfortunately, a situation arose a couple of years ago when the manufacturers/distributors of Deltacortril were unable to supply any stock; there was some kind of persistent problem in the factory. Those patients for whom it was appropriate (mostly, ones that didn't have peptic ulcer disease) were switched to the uncoated, generic form instead. Many pharmacies procured stock of coated prednisolone from outside the state, maded by other manufacturers (not the Deltacortril manufacturers). These stocks would have been ULMs (or UnLicenced Medicines) and would mostly have been procured from a company called Medisource, which 'does exactly what it says on the tin', so to speak.

    It is a simple fact of the pharmacy business that when we have to source a ULM, it works out much more expensive, often more than ten times more expensive. Unfortunately, what happened on this particular occasion was that the PCRS (the part of the HSE that calculates and processes our payments) decided that they would not foot the bill for the more expensive product.

    This is the reason why, for a while, enteric coated prednisolone could not be obtained on the LTI, DPS, GMS etc. It was nothing to do with the IPU at all.

    Thanks for reading.


  • Registered Users, Registered Users 2 Posts: 5,143 ✭✭✭locum-motion


    I might be breaking some kind of boards.ie rule here, but I'm pasting below a comment I left on askaboutmoney.com yesterday. To see the comment in it's original thread, see;
    http://www.askaboutmoney.com/showthread.php?t=116445
    Thanks.

    "Very much simplified version of situation/issues:

    1. Under the Health Acts, Govt is obliged to provide your drugs for you if you're eligible.
    2. Pharmacists were contracted to provide these for you on Govts behalf.
    3. The Govt tried to reduce the payments for these services, was ruled by the court to have breached the contract.
    4. Govt changed the law (Financial Emergency Measures in Public Interest Act, 2009, aka FEMPI) meaning that contract wasn't worth paper its written on. FEMPI states that Minister can reduce payments despite any contract that says otherwise.
    5. Govt announced sweeping cuts in the payments at only 13 days notice, amounting to approximately 34-35% of the profits that pharmacies made for providing the services. Essentially, cuts are on a "take it or leave it" basis. (FEMPI says health professionals can give 30 days notice if they don't want to accept the cuts)
    6. Many pharmacists (approx 1100 out of 1500-1600, as of 2/7/09) give the Govt notice of non-acceptance of the cuts, effective from 1st August.
    7. Govt still obliged to supply or make arrangements to supply your drugs.

    For a details discussion of how much pharmacies are paid, including explanations of why medicines are much cheaper in Spain etc., please visit the following thread:
    http://www.askaboutmoney.com/showthread.php?t=115450
    Please read it. You may be surprised. Pharmacies are not the rip-off merchants that many seem to believe.

    Pharmacists recognise the need to save money on the drugs budget, and have been attempting for years through our Union to negotiate such matters with the Govt. The Govt has consistently refused to negotiate. When last year's attempt at cuts nearly led to a withdrawal, there were 11th-hour promises made by the Govt/HSE to engage in meaningful negotiations with the Union. These promises were reneged upon.

    What pharmacists want: the right to have cuts negotiated with our Union; for any cuts to be reasonable and proportionate to that being asked of other professions/sectors of society; meaningful engagement with our Union about how to reduce the overall drugs bill in a sustainable manner.

    What happens in August: The Govt's obligation to supply meds to those eligible still exists. Similarly, for those with "partial eligibility" are still entitled to get refunds and/or partial refunds. If the Govt doesn't engage with the Union, they will have to make alternative arrangements for you. Please ask the HSE what those alternative arrangements are.

    We are not being unreasonable. The HSE and the Govt in the form of Mary Harney are being unreasonable.

    Please, talk to your local pharmacist. We are an approachable bunch of people, and you don't need an appointment! Ask us how much it costs us to buy stock. Ask us how much we used to get paid to supply them. Ask us how much we will get paid in the future.

    And then, make up your mind.

    Thanks for reading. "


  • Closed Accounts Posts: 88,972 ✭✭✭✭mike65


    How come Boots have decided to stay out of this? And what do I need to do if I want to swap to Boots? Just recover my LTI book from my pharmacist and walk down the street? Or do I have to go back to my Doctor (50 euro please!) for some scrap of papar?

    Here is the previous thread on this subject for anyone interested (Oct 2007)
    http://www.boards.ie/vbulletin/showthread.php?t=2055156817


  • Registered Users, Registered Users 2 Posts: 5,143 ✭✭✭locum-motion


    mike65 wrote: »
    How come Boots have decided to stay out of this? And what do I need to do if I want to swap to Boots? Just recover my LTI book from my pharmacist and walk down the street? Or do I have to go back to my Doctor (50 euro please!) for some scrap of papar?

    Here is the previous thread on this subject for anyone interested (Oct 2007)
    http://www.boards.ie/vbulletin/showthread.php?t=2055156817


    Good question, Mike, and let me declare my interest by saying that I don't work for Boots. Never have, never will.

    Boots' business model, both in the UK and here, is very different from your local, independantly owned pharmacy. They are very much a high-volume-driven toiletries etc shop, that happens to have a dispensary and a pharmacist tucked away at the back. They make the vast majority of their profits from the hairdryers, vitamins, razor blades etc.
    Now, I don't doubt that most Boots employee pharmacists are very nice people dedicated to their clients, but their corporate culture is very much different from the locally owned pharmacy. Those guys are really part of their community. If and when I ever own my own pharmacy, that's the type of pharmacy I'd like it to be.

    Basically, Boots are staying out of the dispute because they know that they're big enough to ride out the storm, and they're hoping that the rest of us will go bust and they'll still be there to pick up the pieces.

    Mike, it is your decision what pharmacy you use. Always was, always will be. So, if you decide to go to Boots, you are of course free to do so. Just ask your pharmacist to give you back your LTI book. But, please, do me and yourself and your regular pharmacist a favour when you do: talk to your pharmacist. Talk to them about what these cuts mean. About how services would have to be reduced and how many staff would lose their jobs if the pharmacy tries to trade its way through this new payment model. If you still think that we're all greedy sods who rip you off and don't care about you when you've done that, then by all means move your custom elsewhere.

    The profits that are made in pharmacies are not as big as people think. And in the future, they will be miniscule or non-existant. But, at the end of the day, would you prefer to see what profits there are go to a British conglomerate (Boots), a German conglomerate (Unicare), a Dutch conglomerate (McSweeney's Pharmacies) or to see them stay in your community, supporting a local business providing local jobs and whose kids go to school with your kids?

    Thanks for reading.


  • Closed Accounts Posts: 23 mr.impossible


    ElBarco wrote: »
    The government may well be at fault - I don't want to debate the rights and wrongs of the whole situation.
    You are just worried about how to get your drugs, understandable
    ElBarco wrote: »
    But the pharmacists may all go and f*ck themselves if they think that taking this out on the patients is a good way to go. Seriously, the government may be proposing to reduce your income but everyones income is being reduced.
    Gov doesn't pay me a wage, they pay the shop for drugs dispensed. That money pays expenses (including wages for employees) and what is left over pays me. My income isn't being just reduced it is being eradicated. I don't do this as a hobby, it pays the mortgage and the for the kids. You will be majorily inconvenienced, but I will be out of a job.
    >
    ElBarco wrote: »
    I will be going to stock up before the pharmacists imposed deadline. I'll also be giving the pharmacist my opinion and writing to my TD telling them that I wont be impressed if they back down to stupid bully boy tactics by the IPU.
    You might want to stock up before you give your pharmacist your opinion so. HSE guidelines are very strict on how much supplies they will pay for a patient, so there will be limitations too. You don't want to know the rights and wrongs. but you have just stated you are backing the government. Your choice! >
    ElBarco wrote: »
    Seriously, I don't want to be your football in this. Go and lobby the government if you feel you are being unfairly treated.
    I can understand fully that you don't want to be a football in this, but you are. Goverment has the pitch and the ref too. We have lobbied the goverment. We have been told 'the lady is not for turning' and that they will follow the party line on this. Brian Cowen has expressly told them not to listen to lobbying by pharmacits. If anyone can come up with an approach that doesn't involve patients and doesn't involve me trading under the new regime or closing shop I for one would be very interested.>
    ElBarco wrote: »
    Is there any list of what pharmacists are or aren't involved? If there is I'll be ensuring my business goes to one who respects their customers.
    www.ipu.ie website has a list of pharmacies who are involved. Better ring the pharmacy you are thinking of going to who are not listed to make sure. Also make sure all your prescriptions are up to date and accurate and give your new pharmacy plenty of time to make sure they get all the drugs you need. I would do this in parallel to stocking up and would do it soon. Remember there will be a lot of patients in the same position as you and they will all be going to same chemists. Last time there was a dispute like this Boots wrote to the HSE to tell them that they couldn't safely cope with an increase of more than 15% in prescritions (from memory, so figures might be slightly wrong, but that was the message). You need to do what is best for you and make sure your healthcare is provided for. Please don't get offended by my comments, I am just telling it the way I see it and am trying to be as honest as possible.


  • Closed Accounts Posts: 23 mr.impossible


    Mine too. :(

    I am honestly disgusted by this. They are threatening patients and not the government.

    I intend to find an alternative pharmacist (hopefully one that has nothing to do with this disgraceful behaviour exists) and recommend that anyone I know do the same.

    I am genuinely angered by this and I think these pharmacists should be made to pay through huge business losses. Regardless of outcome.

    Have tried to threaten goverment, but nobodies listening. Not sure what would get their attention and not keen on doing a Guy Fawkes on it.You will be glad to know that Mary Harney agress with you that pharmacists need to pay through huge business losses, regardless of outcome.


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  • Closed Accounts Posts: 23 mr.impossible


    tbh wrote: »
    Just to say - I think that the fact that the IPU are willing to use patients as pawns in a game of brinkmanship is absolutely disgusting. I would urge anyone from the IPU who may be reading to contribute here, because I'll tell you this - as and from tomorrow, I'm never getting my scrip filled ANYWHERE but Boots (who are not on the list) - no matter what way this turns out. I feel like we have been stabbed in the back, and I won't forget this quickly.

    Boots may yet be the only choice. Local pharmacies are all but extinct in the USA. Big outlets like Walmart rule.Your thinking aligns with PD policy. The goverment have a responsilbility to get the drugs to you, simple as that. How those drugs get to you is not really their concern. What matters is to them is how cheap they can fulfill their obligation, not how convenient it is for you or what quality of service you get.


  • Closed Accounts Posts: 23 mr.impossible


    ElBarco wrote: »
    I understand that the pharmacists may have a valid issue with the HSE. I don't think that it's fair to use patients to pressure the government. We are not there to be used as political pawns.

    The only fair way forward is to engage with the HSE.

    If we or our representative body could engage with the HSE we would do it. The Department of Health and HSE are refusing all contact from us. This is a fait acompli.Furthermore the DoH and HSE does not recognise the right for the IPU to act on our behalf as they regard it as breach of Competition Law, eventhough the EU have clarified that it would not be and that it is the normal practice across the EU for collective bargaining for healthcare professionals.I understand that everybody here is angry, but hitting out at pharmacists is exactly what Mary Harney wants. Your services are being cut by the HSE, yet you scream at the pharmacists. I fully realise that we are in a recession and that savings are going to be made, but I do not accept that this has to involve causing the closure of up to a third of pharmacies. The first principle of blood donation is to leave the donor alive!Every pharmacists is prepared to take a cut (and I am sure some can afford more than others, likewise some less) but what FF/Green/PD are doing (not proposing - this is in and effective since July 1st) is a wanton destruction of local pharmacies.Those that do not close will be laying off staff and the quality of service you receive will suffer. You will be queing longer and your drugs will be less likely to be waiting on the shelf for you (as stock holding won't be viable for more expensive or less used items).You are right - it is you the patients who will suffer. It has happened to many other areas of the healthcare system and it is happening here now to. You will still get your drugs, but your quality of care will suffer.By all means curse at the pharmacists, but channel even a bit of that anger at the architects of the healthcare plan for Ireland.No matter what happens you will still be needing your medication. No use grumbling that things were better in the old days. I won't care as I will be done with community pharmacy in Ireland.


  • Closed Accounts Posts: 23 mr.impossible


    mike65 wrote: »
    How come Boots have decided to stay out of this? And what do I need to do if I want to swap to Boots? Just recover my LTI book from my pharmacist and walk down the street? Or do I have to go back to my Doctor (50 euro please!) for some scrap of papar?

    Here is the previous thread on this subject for anyone interested (Oct 2007)
    http://www.boards.ie/vbulletin/showthread.php?t=2055156817

    You can just recover your LTI book from your pharmacy (if they are holding it for you, though personally I would always hang on to my own LTI book!) and if the LTI book is up to date (ie has a valid prescription which is still valid - remember prescriptions are normally only valid for 6 months) you can just wlak down the street. If you don't have an up to date prescription (in which case your local pharmacy was kindly breaking the law for you, and could - as the HSE has informed in a letter recently to pharmacies -be charged with defrauding the HSE). I would make sure the new pharmacy has your medication in stock or else make sure they have time to get it in. Most items are easy to get quickly, but some (such as unlicensed) take a bit longer. Stock up and allow plenty of time . Also make sure Doc has everything you need on the prescription and doses etc. up to date. Ultimately it is only you who can ensure your healthcare is taken care of.


  • Registered Users, Registered Users 2 Posts: 2,881 ✭✭✭Kurtosis


    First of all, I'd like to declare my interest as a pharmacy student (still in university) and I have no relations/connections in community pharmacy.

    The posts by locum-motion both on this thread but especially on the two threads on the askaboutmoney site are very clear, informative and I found they helped clarify the areas of the current situation that I found difficult to follow. I would ask anyone who has any doubts over what is going on to please read through these threads if you have time (here and here) to get a clearer view of all the sides of what's going on (not just the Joe Duffy and Dept of Health points of view)

    From the brief few weeks I've spent doing work experience in pharmacies, I've found that the handful of pharmacists I've encountered cared deeply about the patients under their care and would go out of their way to help them. As has already been said, try go talking to your local pharmacist about what's happening instead getting angry with them. They'll know best what their own situation is, what they will be doing on August 1st and what would happen to their pharmacy is these cuts come in. I'm sure they will try to accommodate you to the best of their ability with regards to stocking you up for the start of August with all of your medicines.The pharmacists are finding this situation very difficult and troubling and some support and co-operation will hopefully help and bring this dispute to a very quick end (or prevent it from going ahead all together).


  • Registered Users, Registered Users 2 Posts: 414 ✭✭ElBarco


    Again, I'd just point out that I understand that pharmacists may have a valid argument with the HSE.

    This is obviously an emotive topic with patients - you are effectively cutting off supplies to us. You having a point doesn't make it easy for us to swallow. If there is another option (switching to Boots/whatever other pharmacy is available) I'm going to take it.

    This may mean that we all switch to the big multiples, you have to understand that regardless of any relationship we may have with local pharmacies we're going to follow the product in this case. This could well result in patients staying with them going forward, purely because they now represent less hassle - corporate culture or not.

    I was speaking with my pharmacist this morning. I have my LTI book (always thought it was a good idea to hang onto it) and I was explaining that I wouldn't have a choice but to switch. At this point they changed tack and told me that under no circumstances would they leave patients without medication - I'm not sure how they plan to accomlish this when every other source says they'll be withdrawing the service from 1st August. Maybe the more patients who inform them they'll be switching if this goes ahead the more reasonable they become.


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  • Registered Users, Registered Users 2 Posts: 520 ✭✭✭frodi


    As you can see by my avatar I'm a pharmacist and I am on the IPU list of those you will not be dispensing govt schemes from 1st Aug.

    I have no choice. These cuts put me in a reckless trading situation. Under company law I am personally responsible for the companies losses from 1st July (cuts actually came into affect last Wed) I should have stopped trading on 1st July as this is what company law says I must do. However FEMPI says that I have to give 30 days notice which I have done.

    This kills me. I re-mortgaged our family home and have given personal guarantees on other business loans to set up my pharmacy. I have spent the last 6 years building it up. I have a small (by average Irish Pharmacy standards) patient base and I know most of them personally. I don't even have the option of going back to work as an employee pharmacist as the Pharmacy act 2007 (more Harney) forbids an undischarged bankrupt from practicing as a pharmacist.

    Like then others above I know that cutbacks are the order of the day but fair play all round. 8% for other professionals and 36% for pharmacists. A Dept of Health and a HSE that will not even talk to my representative body.

    I will doing my utmost to facilitate my patients up to and after 1st august. Although not part of Govt schemes I will still be at the end of a phone and at my computer (unpaid) ready to pass on prescription details so that they can be dispensed to elsewhere.

    Whats come next? I have worked for Boots and Unicare and I did not like the way pharmacy is practiced there. That's one of the reasons that I set up my own pharmacy. I have nothing against pharmacists who work for those multinationals but I want to deal with the same faces every day and I know that my patients prefer to see the same face look back at them over a period of years.

    Harney has already said that she would like to see about 600 pharmacies close. If she gets her way it will be the Irish owned independents who will be put out business and tough luck if you happen to live in small village or town with no public transport to the next town to have a pharmacy.

    Thanks for reading.


  • Closed Accounts Posts: 15,914 ✭✭✭✭tbh


    thanks for posting frodi. what can I say? I need to think about this, posts like yours are very helpful. thanks again.


  • Closed Accounts Posts: 88,972 ✭✭✭✭mike65


    Unfortunately there is little to think about, we can be sympathetic to them, they to us but only one of us is going to drop dead from lack of medication.


  • Registered Users, Registered Users 2 Posts: 5,143 ✭✭✭locum-motion


    mike65 wrote: »
    Unfortunately there is little to think about, we can be sympathetic to them, they to us but only one of us is going to drop dead from lack of medication.

    Mike,
    If you're of a mind to, you could help us out by pressuring your TDs. Ring them up with your story. Tell them you want to know what the contingency plan is. Tell them that "Go to Boots" is not a contingency plan.
    All we want is the right to have the cuts negotiated, with our Union, in a fair and sustainable manner.
    As soon as TDs realise this, and that the alternative is chaos as patients - like you - try to source their medicines from the pitifully small network of pharmacies that will remain, they will come to the table and the crisis will be over.
    I'm sure it will not come to even one person dying or suffering serious harm. To say otherwise is scaremongering, I'm afraid.

    Thanks for reading.


  • Registered Users, Registered Users 2 Posts: 414 ✭✭ElBarco


    Mike,
    If you're of a mind to, you could help us out by pressuring your TDs. Ring them up with your story. Tell them you want to know what the contingency plan is. Tell them that "Go to Boots" is not a contingency plan.
    All we want is the right to have the cuts negotiated, with our Union, in a fair and sustainable manner.
    As soon as TDs realise this, and that the alternative is chaos as patients - like you - try to source their medicines from the pitifully small network of pharmacies that will remain, they will come to the table and the crisis will be over.
    I'm sure it will not come to even one person dying or suffering serious harm. To say otherwise is scaremongering, I'm afraid.

    Thanks for reading.

    locum-motion I do understand where you are coming from and it has been informative reading some of the information posted. I would be more open to such a suggestion (contacting the TDs) if it was a campaign being run by pharmacists without the threat of withdrawing from the schemes and, as a result, cutting off supplies.

    I honestly don't think I'd agree with the TDs changing their minds if it's as a result of the threats being made.

    I hope I'm not coming off as being dismissive of the pharmacists but I'm really annoyed at this whole situation.


  • Registered Users, Registered Users 2 Posts: 166,026 ✭✭✭✭LegacyUser


    Sorry for gatecrashing the party - I am also one of the pharmacists who has chosen to withdraw from the State schemes. In reply to the last message all i can say is that I am not threatening anyone.

    The Minister for Health & Children has since the end of March 'extraordinary' powers to change our contract and fees without negotiation. She has done so. the law permits two actions from individual pharmacists - accept the 35% cut or give one months notice that you will no longer be part of the schemes (a private pharmacy defacto). I felt I had to choice but to withdraw - I was pushed in to it. The Minister is of the opinion now that she will arrange other pharmacists to dispense to my former patients. So the ball is with er and the Fianna Fail party - not me. I am happy to accept a cut proportionate to others and one that would allow me to remain working in this pharmacy and this community - who I live among and care about. But 35%?? With no manners, no notice, no apology, no negotiation - not even a letter (just a public announcement).

    It is my opinion that no-one should drop dead - it is the responsibility of the Minister and FIanna Fail to make sure that does not happen - they have a contingency plan - ask them what it is


  • Closed Accounts Posts: 13,429 ✭✭✭✭star-pants


    I feel like a twit asking -- but can someone give me the gist of this?
    I'm reading it but I'm not sure I quite understand.

    The list of pharmacies (and more) are those that will be pulling out of the likes of DPS schemes etc? So those of us who use say DPS and only pay X per month will now have to pay the full whack of the meds?
    I looked and our pharmacy is on the list, but they've said nothing to us. My mother's meds monthly... I don't even want to think how much it'd cost. And mine aren't cheap but are nothing in comparison to hers.

    Am I understanding this correctly?
    Sorry for seeming so dumb :o


  • Registered Users, Registered Users 2 Posts: 414 ✭✭ElBarco


    Sorry for gatecrashing the party - I am also one of the pharmacists who has chosen to withdraw from the State schemes. In reply to the last message all i can say is that I am not threatening anyone.

    Is threat not the right term? Withdrawing a service people rely on?
    The Minister for Health & Children has since the end of March 'extraordinary' powers to change our contract and fees without negotiation. She has done so. the law permits two actions from individual pharmacists - accept the 35% cut or give one months notice that you will no longer be part of the schemes (a private pharmacy defacto). I felt I had to choice but to withdraw - I was pushed in to it. The Minister is of the opinion now that she will arrange other pharmacists to dispense to my former patients. So the ball is with er and the Fianna Fail party - not me. I am happy to accept a cut proportionate to others and one that would allow me to remain working in this pharmacy and this community - who I live among and care about. But 35%?? With no manners, no notice, no apology, no negotiation - not even a letter (just a public announcement).

    It is my opinion that no-one should drop dead - it is the responsibility of the Minister and FIanna Fail to make sure that does not happen - they have a contingency plan - ask them what it is

    I too am of the opinion no-one should die. I'm glad we agree :) People will make alternative arrangements - probably with one of the big multiples. I can only speak for myself but I don't believe I'll be switching back.


  • Registered Users, Registered Users 2 Posts: 414 ✭✭ElBarco


    star-pants wrote: »
    I feel like a twit asking -- but can someone give me the gist of this?
    I'm reading it but I'm not sure I quite understand.

    The list of pharmacies (and more) are those that will be pulling out of the likes of DPS schemes etc? So those of us who use say DPS and only pay X per month will now have to pay the full whack of the meds?
    I looked and our pharmacy is on the list, but they've said nothing to us. My mother's meds monthly... I don't even want to think how much it'd cost. And mine aren't cheap but are nothing in comparison to hers.

    Am I understanding this correctly?
    Sorry for seeming so dumb :o

    A list was kindly posted earlier:
    wicklowgal wrote: »
    Just found the link of the pharmacies that are intending to terminate their contracts with the HSE. These are the pharmacies that will NOT be providing LTI free of charge as and from the 1st of August 2009, this is unless things change between now and then.

    http://www.ipu.ie/images/stories/pharmacies_who_have_given_notice_2_july_2009_-_6pm_2.pdf

    It's my understanding that if you get your meds from one of the pharmacies withdrawing from the 1st of August you'll be expected to pay full whack. I know that my monthly total would be a scary number alright!


  • Closed Accounts Posts: 15,914 ✭✭✭✭tbh


    Mike,
    If you're of a mind to, you could help us out by pressuring your TDs. Ring them up with your story. Tell them you want to know what the contingency plan is.

    You see, I would have been much more prepared to do this if you weren't holding a metaphorical gun to my head. What you're basically saying to the government is - "you think you can do it cheaper - go ahead" and shirking the responsibility you have for your customers, and holding the trust they place in you in total disdain. I appreicate how difficult this must be for pharmacies, as indeed life is tough for all of us. In my mind what you are doing is no different to going to an ER room with a sick child and being told "we're not being paid, let Mary Harney treat your child".
    Tell them that "Go to Boots" is not a contingency plan.

    It's my plan. Whether or not you sort out this dispute before August 1st, that's what I'll be doing from now on. It's just a pity that people outside cities can't do that now, but the way you guys are acting, it's only a matter of time.

    No matter what the ins and outs are, that's how your customers are going to see the situation.


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