computerdoctor.ie

Tusky

Has anybody used these folks ? How much do they usually charge ?

Laslo

They're pretty crap. They gave my old man's laptop back to me in a worse state than I gave it to them, so their 'no fix, no fee' policy isn't all it's made out to be. Turns out a fellow in India was able to retrieve the data for him where computerdoctor.ie couldn't.

Kinetic^

M3rl1n ftw!!!!!:p

red_ice

computer doctor isnt really anything special i would think. They would have a basic set of guidelines to follow, and are given certain procedures on how to fix things. If you want something fixed these days you either do it yourself or go to someone you know you can trust, never a company as its not a personal matter to them, its a job

biko

Why is this not in Computer section?

Winters

Kenny 5 wrote:

M3rl1n ftw!!!!!:p

Is he off in India setting up some 25,000 person lan or something?

Kinetic^

Winters wrote:

Is he off in India setting up some 25,000 person lan or something?

What?

TedKelly

I have used computerdoctor before however I know absolutely nothing computer hardware. My computer would not turn on and I brought it to them. They replaced the power supply unit (as far as I know) and charged me 120 euro. That was roughly 5 months ago and I have had no problems since. How good a deal this is, I have no idea.

Winters

You can pick up quality PSU's for about 70 or 80 euro these days. They take maybe 15 minutes to install.

TedKelly

Cheers for that Winters. If that's the case I'm reasonably happy with the price I paid. As I say I know feck all about computer hardware and happy to pay the extra few quid to have it installed for me.

ntlbell

Winters wrote:

You can pick up quality PSU's for about 70 or 80 euro these days. They take maybe 15 minutes to install.

You have to include their time to go to the user, find out it was actually a problem with the PSU first, then install so it's slightly more than 15 mins.

It seems resaonable enough to me.

Sully

Its scary to see they offer webdesign, when there own site is pretty horrid.

OP: There are a few ads open on Adverts.ie which offer this service. Im down in Waterford, and do a similar service. Tho, I would take it personally when taking in anybodys computer. Not sure about these guys, but they seem OK. I would recommend taking up a Boardsie on the offer, there is one chap doing it in the Dublin area if I recall.. Good luck anyway!

HelterSkelter

Winters wrote:

You can pick up quality PSU's for about 70 or 80 euro these days. They take maybe 15 minutes to install.

People don't have a problem paying plumbers, mechanics, doctors for their time, why such a big problem paying someone for their time to fix a computer? Really pisses me off the way people I know expect me to spend hours fixing their PC for free but have no problem paying my bro to fix their car. They even force him to take the money if he refuses.

Winters

tbh, I never said it wasnt resaonable. Id charge someone about the same, maybe a little less but not much. Hopefully the PSU they installed is a decent one and not some Q-Tec piece of .... well, you get the idea.

Shouldn't this be in Computers and not AH?

far2gud

I take pride in doing a good job for a friend or family and rarely except cash. Most of these companies are cowboys and grossly overcharge for a less than satisfactory service.

I would stick with getting someone you know to do the work for you..but also try and pay them for their time.

DonalN

how come this hasn't been moved yet ? :rolleyes:

Capt'n Midnight

http://www.marxcomputers.ie/ - 400W PSU €30 one of the cheaper places to pickup one on a saturday morning

that said call outs for a plumber are quite expensive

the problem with supplying stuff for friends / relatives is that you have to provide free technical support for life

Creamy Goodness

Kenny 5 wrote:

M3rl1n ftw!!!!!:p

/me does two thumbs up pose.

stepbar

Reminds me of the time years and years ago when I wanted to get some memory for my Toshiba laptop. Found a supplier and took a trip up to somewhere round the airport. The one serving me took the laptop out the back, opened one screw and put the chip in. 10 minutes later the transaction was complete. I was charged 130 punts. Found out (a lot later) that the cost of the said memory was 80 punts and that the company charged me 50 punts to install it :eek: I didnt go back again let me tell you.

stepbar

stepbar wrote:

The one serving me took the laptop out the back, opened one screw and put the chip in. 10 minutes later the transaction was complete. I was charged 130 punts. Found out (a lot later) that the cost of the said memory was 80 punts and that the company charged me 50 punts to install it :eek: .

I'm in the wrong job!!!:(

Orange69

stepbar wrote:

Reminds me of the time years and years ago when I wanted to get some memory for my Toshiba laptop. Found a supplier and took a trip up to somewhere round the airport. The one serving me took the laptop out the back, opened one screw and put the chip in. 10 minutes later the transaction was complete. I was charged 130 punts. Found out (a lot later) that the cost of the said memory was 80 punts and that the company charged me 50 punts to install it :eek: I didnt go back again let me tell you.

Why didn't you just install it yourself.. Its not rocket science and the instructions with the laptop usually tell you how to install extra ram.

People are too quick to run to the "experts" instead of putting a bit of research in and doing the job themselves...

Orange69

Sully wrote:

Its scary to see they offer webdesign, when there own site is pretty horrid.

That is a horrid web site.. very amateurish..

One of their services is "Internet & E-mail Configuration".. i guess they install firefox and sign you up for a gmail account :rolleyes:

Capt'n Midnight

Orange69 wrote:

That is a horrid web site.. very amateurish..

One of their services is "Internet & E-mail Configuration".. i guess they install firefox and sign you up for a gmail account :rolleyes:

install ?

they haven't heard of portable firefox

stepbar

Orange69 wrote:

Why didn't you just install it yourself.. Its not rocket science and the instructions with the laptop usually tell you how to install extra ram.

People are too quick to run to the "experts" instead of putting a bit of research in and doing the job themselves...

A) I didnt buy the laptop from new and there was no instructions.
This happened 7 years ago, installing hardware was not my forte. I was told some jiped up story that If I touched the memory chip, it would be zapped. Not "entirely" true.

SirLemonhead

Capt'n Midnight wrote:

http://www.marxcomputers.ie/ - 400W PSU €30 one of the cheaper places to pickup one on a saturday morning

I wouldn't let a €30 psu anywhere near my pc

ActorSeeksJob

what do you need to be done to your PC OP?

Sully

stepbar wrote:

Reminds me of the time years and years ago when I wanted to get some memory for my Toshiba laptop. Found a supplier and took a trip up to somewhere round the airport. The one serving me took the laptop out the back, opened one screw and put the chip in. 10 minutes later the transaction was complete. I was charged 130 punts. Found out (a lot later) that the cost of the said memory was 80 punts and that the company charged me 50 punts to install it :eek: I didnt go back again let me tell you.

Complete rip off. Its that kind of crap thats driven me into doing this kinda stuff, offering proper prices to show people that not everyone wants to rip of the Irish consumer. Great to see sites like Marx Computers doing same.

Its the same with web design. Iv seen designers charge over a thousand euro for "professional" design, when really it doesnt cost that much at all.

*shrrugs* Think Ireland has gone pretty expensive if you ask me, evertything over priced. I had this debate a while ago on boards, with regards to Irish webhosting. Cheaper in the UK/US.

TerrorFirmer

Winters wrote:

You can pick up quality PSU's for about 70 or 80 euro these days. They take maybe 15 minutes to install.

Key being quality. They might have charged him 120 euro for a Q-Tec psu, or even worse, one of those crap ones that come with the Maplin cases for about 50 euro for case, psu, keyboard etc....shudder to think actually.

humaxf1

Lets just say...Bill Gates keeps me in a job with his flakey OS and joe public who don't know too much about computers. I did an intro to PC maintenance course & a 48week course and got my A+ and Network+ certs. Got employed straight away after completion, a year & six months later and still learning.

As regards computerdoctor.ie, i went for a job interview maybe 2.5 years ago...can't remember exactly. I thought it went well...but didn't hear anymore from them. When you advertise full-on on the radio etc (which ain't cheap) you don't want to let yourself down by providing a shoddy service.

"no fix no fee"...well in my relatively short experience, sometimes you have to try different "fixes" to see if it solves the fault, which can be non-reversible some of the times! So, in reality it's chargeable if you fix it and the customer might balk at the cost and tell you to feck off, BUT it's a catch 22 if you return the PC/laptop repaired.

I'll finish on this...(from their site)

---

Virus & Spyware Removal

Virus and Spyware infection is the number one cause of PC malfunctions; here at Computer Doctor we have an experienced team in the detection and removal of these infections. You can be sure that when your PC leaves our office it will be 100% infection free.

---

No virus is 100% removable no matter how many AV/spyware programs you use. Depending on the severity of the virus, it could have embedded files lurking on the hard drive which will pop up again a few days later or another PC on the customers network could be spreading a virus. If I'm suspect at all of an infection/windows issue(s), format and reinstall is my motto AND you won't have the customer back on the phone 2 days later provided they don't start mucking around with Limewire which caused the infection in the first place!

rygor07

Place seems like a rip off, my aunt was charged over €200 for them to format her laptop and re-install xp. Seems a bit dear considering the low prices of machines these days.

Took over a week to get it back too.

monkeyfudge

Capt'n Midnight wrote:

http://www.marxcomputers.ie/ - 400W PSU €30 one of the cheaper places to pickup one on a saturday morning

Marx service PCs as well... They're a good bunch too.

I get people mistaking me for the Computer Doctor all the time... my office is just around the corner and people come in all the time by mistake... If I'm not too busy I'll help them out as it's usually something really basic.... Even had Gay Byrne in one day...