Dominos 40 minute policy- how does it work?

shane86

The other night I ordered in a Dominos. Arrived 10 mins over the 40 minute deadline. I said to the guy that the pizza was free, which he started disputing. When I explained it was over the 40 minute deadline, he started talking in very broken English and said he knew nothing of the rule (and seemingly nothing of the English language, although I got the impression he may have been underplaying his skill to annoy me enough to just give him the money). I got him the leaflet and showed him the guarantee, but he started into some waffle about that applying to when it leaves the store, not when you call to order. Now normally Id have argued the point, but tbh I was standing at my door in the wind, my pizza was getting cold and I was missing Goodfellas on tv, so I relecutantly called it quits and gave him his money, saying Id take it up with them later. There is a specific complaints mobile number on the menu we have with a promised callback time of 24 hours. Anyone ever ring this before and get any joy? Also, who pays for the late pizza, the driver or the restaurent? I remember once a pizza arrived at the 39th minute, when I told the driver they got off lucky he said "good, id have to pay for it". Is that really true? Im in two minds, even if your man was a sneak I dont really want anyone losing their job over 14 quid of pizza and coke.

So whats the procedure?

Rb

Dunno, ordered Dominos from a different one than the usual the other night. First off the pizza didn't seem to be turning up, then the driver actually rang us, told us he was lost and asked could we direct him. Can't remember exactly how long it took, but we ended up ringing them back and complaining to the manager about how shíte the service had been and that chances were, neither us nor anyone we knew would use the place again. We got the price of the meal credited to our account...and the pizza eventually arrived.

If it says its free after 40 minutes, and the driver debates it, get straight onto his manager and kick up a fuss over it.

stepbar

Dont know the procedure but chance it. Im sure stuff like this happens all the time.

heggie

pretty sure this isnt true, it used to be 30 minutes, bet that was scrapt after being unsafe (speeding to deliver etc - not sure if it was this country). I have heard you get a small credit to your account if its over 40 mins tho

Capt'n Midnight

like yer man said on The Panel
"I always thought it was Dominos-L like it says on all the bikes"

Terry

I knwo they used ot slap a sticker on the box offering free garlic bread if the pizza was late.
A menu came in the other day. I'll see if I can root it out.

Edit:

This is from the Lucan branch.

Domino's pizza guarantee to deliver a freshly baked pizza in 30 minutes or less (conditions permitting). If it takes longer than the time quoted, we'll give you a FREE garlic pizza bread voucher or computer credit for €3.50 against your next order.

Overheal

well its not 'enforced' here: the US(home) division Im pretty sure makes drivers carry around an electronic whatyacallit that both a) record when the pizza was payed for and prints a receipt and b) allows payment via credit card.

It may differ in chains, but the chinese I worked in put the liability on the driver: expect them to be pr*ks about it.

Collie D

Have a Domino's menu somewhere (or might be Apache) that says 30 minutes unless quoted otherwise - I assume this is to cover themselves on busy nights which is fair enough as long as they tell you it's gonna be longer. Their guarantee is that they will give you half price off your next order so the whole shouting down the phone thing about "Never ordering from you again" probably won't work ;o)

Nevyn

If it goes over 40mins from the time they took your order you ring the branch and ask to talk to the manager.

il gatto

"Domino's 40 minute policy: The hour shall be divided into three, not two, because that is too little, nor four, because that is too much. But three. From the hour that has been divided into three, two segments shall make up forty minutes. It may be the first two segments, or it may be the last two. It may even be the first and last, avoiding the middle. And thus, using this method, we reveal the Domino's 40 Minute policy."


Taken from a leaked confidential Domino's dossier. (True)

Canis Lupus

How about..... Now get this for crazy..... Who cares? If it's hot and tastes good that's all I care about.

Caliden

The customer is always an ass.

btw goodfellas was on 2 days ago guy, why the delay with the rant? shouldnt you have been on here the night of said confrontation?

feylya

My pizza took 50 minutes once. I just decided to wait after 40 minutes and not call unless the pizza didn't turn up until an hour later. The next day, I got a call from the manager asking if my pizza had been late and offering me the usual €3.50 credit on my account. Score.

b0bbie

well I order one last sat, and hour later I rang up and told them it hadn't arrived. The manager came on the phone told me it was delivered and paid for - so I told him not to me. He then said rudely do you want another one? I said I hadn't got the 1st one. So it arrived 2 hrs 15 mins late and I had to pay the full price for it....

wyndham

http://www.snopes.com/business/consumer/dominos.asp

MikeHoncho

On the subject of Domino's I see they have an online ordering system now. This should speed things up as it cuts out the middle man on the phone.

shane86

Caliden wrote:

btw goodfellas was on 2 days ago guy, why the delay with the rant? shouldnt you have been on here the night of said confrontation?

Because I couldnt be arsed.

Ive got free pizza from them several times (often a teeth pulling exercise, they only give it if you really force it, I after it didnt turn up at all once after a 90 minute wait I argued the point over the phone for 10 mins until they relented and sent a new free one), as Thaedyal said they usually ring the manager to confirm its free, but when i suggested this to the delivery man he started into the same type of unintelligible waffle and long winded pointless storytelling yid get if you caught pikeys climbing into your back garden.

I dunno, Ive got so many freebies from them by now they must truly hate me, Im worried Ill start finding tiny particles of glass when Im wiping my arse :eek:

Terry

wyndham wrote:

http://www.snopes.com/business/consumer/dominos.asp

That's great.
However, seeing as how most people using this site are from Ireland, I fail to see the relevance. (don't mind me, I just hate snopes. bunch of uber nerds with waaaay to much time on their hands).

MikeHoncho wrote:

On the subject of Domino's I see they have an online ordering system now. This should speed things up as it cuts out the middle man on the phone.

And put that middle man in front of a pc.

oleras

shane86 wrote:

Im worried Ill start finding tiny particles of glass when Im wiping my arse :eek:

I would be more worried about a little conversation that might go like this.....

manager: another guy moaning cos its ten mins late.
cook: you want me to bake him up one of my "specials" ?
manager:good idea ! and put in extra "man goo", special customer !!

funktastic

quote shane 86: 'I remember once a pizza arrived at the 39th minute, when I told the driver they got off lucky he said "good, id have to pay for it".'

Jesus it's not a sport!

Naked Lepper

my dominos was over 40 mins before (cabra road branch) and i rang back and the manager was very polite and said that it would be free

i was happy cos at the time it was buy one large get 2nd one half price, so i had enuff pizza to feed a family of romanian gipseys for a week

although as it is a franchise, i think terms may differ slightly

monkeyfudge

Maybe if they paid their drivers the minimum wage then there wouldn't be problems with pizzas arriving late. As it stands they only pay them €5 an hour.

MikeHoncho

Terry wrote:

And put that middle man in front of a pc.

I would say the orders would go staright to the guys making the pizza. The same way when you phone in the person inputs your order into a system which is then sent via new fangled technoligy to screens in the kitchen. It cuts out the person inputting into the system.

Kimbot

This used to happen me in the Tallaght branch all the time!

I used to get a meal deal.... Pizza/Wedges/Drink.

If it was ever more than 40 minutes I rang up and then I would have to pay the driver the price of the Wedges & Coke!!
Never ever deal with the driver when this happens.... even if he is at your door ring the manager and say it to them cos they will then tell the driver to charge X amount!!

Fighting Irish

shane86 wrote:

The other night I ordered in a Dominos. Arrived 10 mins over the 40 minute deadline. I said to the guy that the pizza was free, which he started disputing. When I explained it was over the 40 minute deadline, he started talking in very broken English and said he knew nothing of the rule (and seemingly nothing of the English language, although I got the impression he may have been underplaying his skill to annoy me enough to just give him the money). I got him the leaflet and showed him the guarantee, but he started into some waffle about that applying to when it leaves the store, not when you call to order. Now normally Id have argued the point, but tbh I was standing at my door in the wind, my pizza was getting cold and I was missing Goodfellas on tv, so I relecutantly called it quits and gave him his money, saying Id take it up with them later. There is a specific complaints mobile number on the menu we have with a promised callback time of 24 hours. Anyone ever ring this before and get any joy? Also, who pays for the late pizza, the driver or the restaurent? I remember once a pizza arrived at the 39th minute, when I told the driver they got off lucky he said "good, id have to pay for it". Is that really true? Im in two minds, even if your man was a sneak I dont really want anyone losing their job over 14 quid of pizza and coke.

So whats the procedure?

get a life :rolleyes:

5starpool

If it is within a reasonble time I don't bother trying to get anything free, but I ordered once from an Apache branch that was only less than 10 mins walk away (yes I know, lazy) but an hour later it still hadnt arrived. Rang Apache and got talking to someone who couldn't understand any more English than "Pepperoni" or "Hawaiian" etc. Eventually got talking to someone with marginally better English and said she would ring the driver. He rang my number 15 mins later and said he was lost and where was it. Patiently I told him, and he was only 2 mins away. 15 mins later I rang him back and he said he was nearly there. 10 mins later no pizza and I rang him back and told him to not even think about bringing it now, rang the pizza place too and gave out to someone who probably did not understand me. I really hate that type of crap and despite liking Apache pizza I have not eaten there since.

Muppets.

Random

You need to stand at the door with the driver, explain he's late. Then ring Dominos while he waits. Insist they credit your account (in my case I'd paid by CC so this was the easiest option), although I've not had to pay at the door in the past aswell.

They'll say beforehand if they can't meet the 40 min deadline, otherwise kick up that fuss.

ninebeanrows

Well i sit here and it has ticked past the hour mark.. For domino's

Flippin tardos..

What should i do?

Terry

cook something?

Arathorn

Fighting Irish wrote:

get a life :rolleyes:

Seconded!

Capt'n Midnight

ciaranfo wrote:

You need to stand at the door with the driver, explain he's late. Then ring Dominos while he waits.

Here's a cunning plan.
Some Saturday a whole gang of you order around the same time, if everyone delays the pizza delivery man then someone might get lucky.

foxy06

The drivers dont pay for it if it's late anyway I know that for a fact!

shane86

Arathorn wrote:

Seconded!

A man seconds a "get a life" quote on the internet at 22:05 on Friday night.


I love the smell of irony on a Sunday morning........

melekalikimaka

i get half price vouchers when they're late

oleras

melekalikimaka wrote:

i get half price vouchers when they're late

hmmmmm, and i thought i was lucky with a semi-erection.....go figure !

Ponster

Terry wrote:

That's great.
However, seeing as how most people using this site are from Ireland, I fail to see the relevance.

It was a reply to heggie's post I believe...

DonJose

When it comes to the food service, I never argue. The chances are the person delivering, will deliver again. If you are an arse, they'll pull over and snot onto your food. I don't want to be wondering if its dried cheese or a cornflake snot

nxbyveromdwjpg

They did used to give it free when late when they first opened here, got many a free pizza from the Rathmines branch years ago.