3 network dead???

DJ Hafez

Just picked up my phone to make a call and can't, nor can I send a txt ro check my credit. Tried ringing 3 from both my phone and from a home phone and cannot get through to any of their numbers!

WHAT'S UP?!

phoenix2181

yep having the same problem myself, can't even text

dr strangelove

me too, can receive txts and calls, but can't get anything outgoing to work.

WellyJ

Same here, and my girlfriends phone too,

What an absolute joke,

3G coverage never works anyway and now this crap,

Terrible service tbh

dr strangelove

well, three corporate support (why i got passed to corporate, i have no idea) advise that there is an outage in ireland, and will be resolved 'in the next few hours'.

so that's alright then, i suppose.

the guy couldn't tell me what the problem was, or an exact timeframe as he didn't know.

i'm going back to o2 first chance i get.

muppetkiller

Same issue here although I've never had an issue with them before ..
can't get through to Customer Service either :mad:

Urban Weigl

3 network goes down. All of their 10 customers affected. News at 11.

Fanboy

I'm getting myself off these cowboys too. To have an outage, even for a 'few hours' is not acceptable.

Silverfish

Urban Weigl wrote:

3 network goes down. All of their 10 customers affected. News at 11.

ooohoohooo I laughed and coffee came out my nose.

Yeah, I was trying to call my bf and I was getting pretty annoyed, I can tell you, and then I came here and saw this and now I feel bad for killing his dog.

BN123

Its working fine now

WellyJ

BN123 wrote:

Its working fine now

No it's not,

It hasnt been fixed at all, cant text or call still

bringitdown

Not for me D4/Ringsend

WellyJ

While we are discussing this disgraceful network,

What are my chances of getting out of the contract as they seem to be unable to provide any kind of service to me....

My phone is constantly stuck in the void between perfect 2.5G coverage and 0 3G coverage therefore making it completely useless 99% of the time.

There was an app for the 6680 that blocked it from using 3G and stuck to GSM and it was a god send, I cant find a similar app for my N80 so it's useless at the moment.

Surely they are already breaking the contract by not being able to provide me with coverage?

muppetkiller

Still gone here in Galway too.

Robbo

BN123 wrote:

Its working fine now

Not for me.

It's like being at a festival. Only not fun and I'm perfectly sober.

nick23

D14 not working here at all. Cant even get through to three. Definitely changing networks as soon as i can

DJ Hafez

Not working in Cork. I'm getting my w850i unlocked very soon and changing back i'd say. I shouted at them so much the last they that they agreed to only charge me 27 thank god.

muppetkiller

Does anyone have a way of contacting them now ?
None of their CC numbers are working ?

Solair

I can only make calls to landlines, working to 021 and 01 numbers.

Can't call any mobile numbers, or 333, or 083 333 3333 or even 171 voicemail.

Also, can't call 083 333 3333 (their helpdesk) from a landline. It's returning "This is a recorded message from eircom, we're sorry but we cannot connect your call, becaue the number you have dialled, is not in service. Please check the number, or call or directory enquiry service .."


Seems their entire network's crashed.

I think I'll be moving to Meteor pre-pay. Did a calculation on callcost.ie and the Talk/Text contract package I'm on is only saving me about 9 quid over Meteor Prepay Anytime.

I've found 3s customer service nasty and they've a rule for everything e.g. you can't downgrade a priceplan for several months after you've upgraded it if it doesn't suit. They lock you in and screw you.

There seems to be no way of exiting their contract, other than paying the full whack line rental + mins for the 12 months etc.

My Sony-Ericsson handset's battery life on 3G is shocking too. About 2 calls will kill it. Compared to equivilant handsets on normal GSM service, it's shockingly poor.

Once my 12 month contract's up, I'm dumping them. Nothing but trouble

legs11

down here too in d sticks of kerry! jezuz i just got a v3xx of em, waitin for a data card.....

christ!

chrislad

As far as I'm concerned, that's it for me with them. I tried to move my tariff down last month and I was told I couldn't despite being told I could when I signed up. Coverage is pretty iffy where I am since I moved and now when I needed the phone today out of work, I couldn't call. Direct debit has been cancelled and I'm all paid up so I don't owe them anything. I'm just done.

dr strangelove

Does anyone have a way of contacting them now ?
None of their CC numbers are working ?

i called the carphone warehouse on grafton st. and they put me through to three corporate, if that's any help.

Solair

My 12 month contract's up in April. I rang them and they told me that I had to give them 30 days notice to cancel. So, I'll be ringing in early march to wind it up.

I'm really sick of them.

Some nice handsets, well subsidised on Meteor too.

muppetkiller

Here's their number 1800944030 i'm on the phone them now.

daelight

muppetkiller wrote:

Here's their number 1800944030 i'm on the phone them now.

Not working either ... This is unbelievable - no service for the past 4 hours,,, oh I see RED - Vodafone RED !!!!

Now to be honest the service has been faultless for this month that I've been with them so I'm willing to ride this one out. I really feel for those who have only 3 mobile and unable to make important call - I wouldn't like to be working in thier CC centre ....

joerules

I do love network outages:D I'm having the same problem and can't use Vodafone's coverage (never have been able to when in Dublin). But let's not forget that every network has it's problems. A few years ago Digifone had it's famous "Network, Not Work" ads targeted at Eircell (i made fun of my friends on Eircell who were having problems). Over the years I had numerous issues with Meteor. Funnily enough, I've always been lucky with O2. But I'm happy so far with my service with 3 (if they added roaming to Japan and Canada I would be alot happier). Hopefully they will resolve this soon though!!

cruzzo

Slightly off topic, but they have been ringing me every evening of late to offer me a handset upgrade. Dont think i will be getting a call tonight. Does anyone know if they are doing any good deals on upgrades? My contract is up so I may switch anyway also will complain about this outage when they call again from their Bangalore call centre.

quintron

They should put something up on their website.... uncertainty just pisses people off. Customers need reassurance and it looks like the site is the only avenue of communication at the moment..

I hope this is because they are upgrading something in advance of x-series? (Optimistic notion I know).
Strange though that all forms of communication seem to be down, even their landline based customer support..
What type of backup systems are in place for cells going down does anyone know.. or indeed how can a whole country go down? It seems odd how that can happen with all the repeaters, cells etc etc...

1huge1

well this is annoying
and on my birthday... people wondering why im not txting back, must think im ungrateful

Draupnir

I remember o2 having a network outage of a couple of days, particularly with text messages, in around 2000/2001. Its not all doom and gloom, **** happens!

My 6680 is making a nice paper weight right now.

quintron

1huge1 wrote:

well this is annoying
and on my birthday... people wondering why im not txting back, must think im ungrateful

Random

It happens all the networks - it's how they deal with it and if it happens a second time that matters imo.

Steoob

Fanboy wrote:

I'm getting myself off these cowboys too. To have an outage, even for a 'few hours' is not acceptable.

jesus... eh guys calm down.. every network goes down... lets see you manage a service as big as an irish mobile phone operator flawlessly holy crapola like

pansyflower

Still out here [wicklow]

constitutionus

well mine still down too and I'm in dublin if it helps. pain in the arse cause i got a text from a mate in regards to a session that i thought was called off at 5:30 and i haven't been able to respond to him yet. (yup , im mobile only so cant get in contact) he probably thinks I'm not coming

it is annoying but in fairness the same thing happened to me with vodafone before i switched so if its up by tomorrow they wont be any worse than them

randomer

I can make outgoing calls to landlines, but can't receive calls, or make calls to mobiles or voicemail.

Private Joker

Rang there head office, apperently one of their suppliers, NTL had a cable cut and this is the reason for the outage. The guy i was talking to said it should be up in a couple of hours.....

He stressed that this was the first time it happened and that they were atking this very seriously which is fair enough i suppose. still no phone though

the number is 01 5426300

hosi

Still down in D18 :rolleyes: I think its time to switch to Vodafone.
I think its most reliable network...

NiSmO

This post has been deleted.

randomer

I just spoke to three and service has been restored. Problems like this will happen from time to time. They shouldn't, but when someone cuts a cable or does something stupid, unfortunately these things will happen.

The bit that annoys me is the lack of communication from three on the matter. From what I could see there was no update on the three.ie website. A pretty poor effort, but hopefully they will learn from this, and also give us three customers something free!!!

quintron

up now (in Dub anyway).

quarryman

back for me.
Worked after i restarted the phone.

Sam Vimes

hosi wrote:

Still down in D18 :rolleyes: I think its time to switch to Vodafone.
I think its most reliable network...

don't go to vodafone. they're a rip off. at least give the other two a shot before you cut a hole in your pocket

Zipperhead

WellyJ wrote:

While we are discussing this disgraceful network,

What are my chances of getting out of the contract as they seem to be unable to provide any kind of service to me....

My phone is constantly stuck in the void between perfect 2.5G coverage and 0 3G coverage therefore making it completely useless 99% of the time.

There was an app for the 6680 that blocked it from using 3G and stuck to GSM and it was a god send, I cant find a similar app for my N80 so it's useless at the moment.

Surely they are already breaking the contract by not being able to provide me with coverage?

From 3 website:

5.8 We will always try to make 3Services available to you. However, 3Services are only available within 3's coverage area (which comprises a video service area and a voice & picture area within the Ireland). Within this, there may be areas where you do not have access to all 3Services or where coverage is otherwise limited or unavailable. For more information about coverage, visit our website

I'm not sure but I know of another operator who lets you out of contract if you are in an area of variable / poor coverage. It may be worth a try! You could also pop onto comreg website the have an "ask comreg" option.

hosi

Commander Vimes wrote:

don't go to vodafone. they're a rip off. at least give the other two a shot before you cut a hole in your pocket

I'll give "3" a second chance...

digitally-yours

hosi wrote:

I'll give "3" a second chance...

Vodafone = No Chance

O2 = 2 chances

and 3 = 3 Chances :eek:

so they have one more chance

Ryaller

WellyJ wrote:

What are my chances of getting out of the contract as they seem to be unable to provide any kind of service to me....

If you can do it, you're a better man than I...
I spent two days arguing with them over loss of service, unable to provide me with the service I'd agreed to, yada yada. There was no way in hell they were letting me out of the contract without paying a year up front etc.
I kept saying no, they kept saying no. I got nowhere in the end and they just wore me down.
So many things bug me about 3 - not being able to pay my bill online, paying five quid extra a month for not having a d/d, not being able to understand a word anyone in the customer service dept. says (thanks to their impenetrable scottish brogue)...
But that contract is like a steel chastity belt.

Sam Vimes

Ryaller wrote:

not being able to understand a word anyone in the customer service dept. says (thanks to their impenetrable scottish brogue)

just wait til you have to speak to someone whose native language is a colloquial form of Hindi, known as Bambaiya/Mumbaiya (17th april)

Pikasso

Anyone ever find out what exactly the problem was last night?

Sam Vimes

Pikasso wrote:

Anyone ever find out what exactly the problem was last night?

something about a main line being cut. apparently it affected NTL too or something to that affect

DJ Hafez

Yay!!! Dead Again! Go Three