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Bought faulty item from Ebay - Now What?

  • 03-12-2006 1:30pm
    #1
    Zascar
    Moderators, Motoring & Transport Moderators, Music Moderators Posts: 12,781 Mod ✭✭✭✭


    I bought a used Pioneer head unit for my car from a seller from Ebay. Very nice guy, happy with service etc, got the item in mint condition, as if it had never been used, all original packaging etc. However I got it fitted and everything wroks fine except when I put a cd in the eject button will not work. I'm not sure if this happened since I have had it, or perhaps he was just trying his luck.

    Is this a case of Caveat Emptor? Will I just have to deal with it myself and get it repaired, or is there anything to say that I can return it and get a refund because it does not work as advertised?
    Thanks


Comments

  • #2
    axer
    Registered Users, Registered Users 2 Posts: 5,517 ✭✭✭axer


    Zascar wrote:
    I bought a used Pioneer head unit for my car from a seller from Ebay. Very nice guy, happy with service etc, got the item in mint condition, as if it had never been used, all original packaging etc. However I got it fitted and everything wroks fine except when I put a cd in the eject button will not work. I'm not sure if this happened since I have had it, or perhaps he was just trying his luck.

    Is this a case of Caveat Emptor? Will I just have to deal with it myself and get it repaired, or is there anything to say that I can return it and get a refund because it does not work as advertised?
    Thanks
    You could try to be nice alright and hopefully he might replace it but realistically you don't have a leg to stand on unless you possibly sue him which more than likely won't get you anywhere.

    Where is the guy located? Is he a business or a private individual?

    If he operates a business then you have a possibility of recourse as you could contact the European Consumer Centre. If he is just an individual then Caveat Emptor applies.


  • #3
    Zascar
    Moderators, Motoring & Transport Moderators, Music Moderators Posts: 12,781 Mod ✭✭✭✭Zascar


    He's just a private seller - 100% positive feedback form 57 buyers. Very helpfull and nice guy to deal with. i'll try ebing nice and perhaps ask him to foot the bill for the repair.


  • #4
    A Dub in Glasgo
    Registered Users, Registered Users 2 Posts: 17,575 ✭✭✭✭A Dub in Glasgo


    Difficult one as it is possible that the fault occured during the installation (or the seller could say it did!). I would ask the guy where he got the unit and when. This will allow you to contact Pioneer direct to see if they can fix it under warranty.

    I doubt the seller will pay towards a repair.


  • #5
    JJ
    Registered Users, Registered Users 2 Posts: 2,058 ✭✭✭JJ


    Have you requested the seller's contact info and given him a telephone call?

    Did you pay by PayPal?

    If so, you can file a dispute with them, if not you can file an Item Not as Described dispute with eBay.


  • #6
    Zascar
    Moderators, Motoring & Transport Moderators, Music Moderators Posts: 12,781 Mod ✭✭✭✭Zascar


    Yes I payed by paypal and have written him 2 emails and recieved no responce.
    What should I do now?


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  • #7
    Del2005
    Registered Users, Registered Users 2 Posts: 19,102 ✭✭✭✭Del2005


    Have you left feedback? If not threaten him with bad feedback if he doesn't respond in a certin time. If not there's not much you can do but see if it's still under warranty.


  • #8
    JJ
    Registered Users, Registered Users 2 Posts: 2,058 ✭✭✭JJ


    Zascar wrote:
    Yes I payed by paypal and have written him 2 emails and recieved no responce.
    What should I do now?

    You can ring PayPal. Their number is 1890 943 220.

    You may still be able to file a dispute with the seller through PayPal. The PayPal help pages have info on this under "Protection Policies".


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