Read this before you buy from IBOOD.com

Compak

Ibood appear to be a disaster. No password on registering no confirmation email on purchasing still waiting to hear from customer services

digitally-yours

Can you please post your all story too so we can see is there any pattern !! and my case was not the only one !

Compak wrote:

Ibood appear to be a disaster. No password on registering no confirmation email on purchasing still waiting to hear from customer services

christy123

I've never had a problem with iBOOD, and have ordered quite a few times now. How do you know that iBOOD is lying about the explosive hard drives? iBOOD is a Dutch website right? it's possible that trekstor doesn't even know they've sold 'explosive hardware'...

It's just a disappointment to get nothing when you're hoping for a 320 hard drive, but if it were me having this problem, I'd be happy they didn't send me a crappy hard drive without telling me, and then finding myself at risk when I use it (without knowing...)

Oh well, I've ordered four products with iBOOD now, including the surprise box, and have never been let down. So... I think it was just a bad case you had. they're active in a lot of countries so of course sometimes things go wrong I wouldn't feel too bad about it. it's all solved now, isn't it? Hope you did find a good Hard Drive somewhere else!

Compak

digitally-yours wrote:

Can you please post your all story too so we can see is there any pattern !! and my case was not the only one !

Sorry did not want to give out until I heard from them and what the deal was.

So heres my story.
One thing is they are very propmt in replying to queries even if there answers are not satisfactory. This spans from the 5th December to the last mail received today

To whom it concerns

I placed an order today for the logitech wireless headphones. First attempt it was not accepted under the username 1-credit card problems. When this was rectified i resigned up under username 2 and ordered and it appeared to go through ok.
However i received no confirmation email for signing up or for purchasing the product. When i went into sign to ibood to see if it was in my purchases i had no password. I got my password resent but this was for user 1 i had used same email address for both.
So now i have no way of accessing my account or no confirmation of purchase.
Also as i tried to buy a few times can you ensure only one purchase goes through.
Can you clear this up for me please.


It was to be delivered to .......



Dear Mr. .....


I can confirm that we only received one order. I do not know why you did not receive an confirmation email, because we received your payment and your address data. I am sorry for the inconvenience and we will send the product as soon as we receive it from our supplier.



Kind regards,

Customer Support
iBOOD.com

Dear Mr. .......



I am very sorry, but I cannot give you the password, simply because we do not have the passwords of our members. I will keep you updated about this order, and I recommend to open a new account if you wish to make another order someday.



Kind regards,

Customer Support
iBOOD.com

Dear Mr. ........... (DEc 13th)



At this moment there is a delay on the delivery of the headphones, we are sorry for the inconvenience. We expect to deliver the headphones at the end of the week or in the beginning of next week. Again our apologies for the inconvenience.



Kind regards,

Customer Support
iBOOD.com

(Yesterday)
Thank you for keeping me informed of the situation. However my order was made the 5th of December. I believe that was quite sufficient to be confident of delivery considering your delivery statements on the website and what you charge for it.
I do not believe i should need to iterate that if I fail to receive this for Christmas I will be thinking twice before purchasing again and will not be recommending you to others. I frequent many forums visited by thousands which contain current and potential customers and will ensure to include an appropriate write up of these events.

Kind Regards
..........


iBOOD.com to me
11:23 am (Today)

Dear Mr. ....



I understand that you are mad because it is taking so long before you receive your headphones. However, this is due to a problem of the supplier. I am very sorry and I hope we will receive the headphones as soon as possible.



Kind regards,

Customer Support
iBOOD.com

digitally-yours

looks like some one else being given Fake Hopes !!!!

I would say keep intouch with them and

Keep us posted here and my personal sugession dont let it go on for long
If u know its taking too long ur better off asking for refund !!!

well let us know ur whole experience !!!!

definately a disaster near Xmas when u plan to buy something and expect them to arrive on time !

I hope u get ur things ! or money back at least if they dont deliver as they promise within 3 days

tadhgrrr

i recently ordered a 30GB Creative Zen Vision from IBood for €200 and apart from a minor delay (about 2 weeks and this was over the Christmas period so probably not all down to them) the item arrived safely and in good working order. the customer support when i was inquiring about the delay was excellent and Id have no reservations ordering from them again

Compak

Customer support response rate is great no feelgood gratuities though for inconvenience breaking delivery guideline etclike many sites which were a lot quicker to send.

Got my earphones finally yesterday. Exactly one month. They are great but they sold it on the irish part of their site but sent a European plug whcih not too happy about

digitally-yours

Compak wrote:

Got my earphones finally yesterday. Exactly one month. They are great but they sold it on the irish part of their site but sent a European plug whcih not too happy about

One Month :eek: :eek: i salut your patience !!!:D

rgiller

Well, I got the Zen Vision as well. I'm in two minds as to my opinion of the company. Just like one of the previous posters, the money was taken from my credit card immediately but I got no confirmation email. I wrote to them a few days following the order to find out what the deal was. I think they have pre-written generic replies that they send out when this happens. Basically they said your order's gone through and we'll let you know when we ship the stuff.

It was a week before I wrote back, having not heard anything, and they replied after several days saying there was a delay with the suppliers. But that was it: no ETA or more detailed explanation.

A week later and I got an email saying they had shipped my order, but to be honest I was surprised when it arrived. If this had happened with Play.com or someone similar I wouldn't have been so bothered. But with a company that you don't know, that don't have a contact number, and don't sign names to their customer service replies, I was worried for a while.

Still I did receive what I paid for (at a brilliant price), so I guess they did their job. Just not as well as I would have liked

yop

In the same story now lads, order logitech webcam there on 10/1/07, got an email to say dispatched on 12/01/07.
Emailed them last week, told it would be delivered tomorrw (last Thursday) no sign.
Emailed them last nite "I rang TNT Dublin and they have it, consignment number *******,"
Rang TNT don;t have it.

Waiting for final response now, not putting up with all these lies.
Pity as they were cheap. But gets what you pay for!!!

godtabh

I thought they were good. They made a bit of a mess letting me know about the order but it was shipped last week and arrived yesterday

mamablue

I ordered the Onkyo CD receiver and while the order was delayed I am very very happy with my purchase. The customer service was ok, they informed that it would be delayed but it was over christmas and new year so no many working days I suppose. Ibood are a Dutch crowd by the way.

Overblood

That's some dodgy shiat.

eden_my_ass

mamablue wrote: »

I ordered the Onkyo CD receiver and while the order was delayed I am very very happy with my purchase. The customer service was ok, they informed that it would be delayed but it was over christmas and new year so no many working days I suppose. Ibood are a Dutch crowd by the way.

Way to dig up the past....this thread started 3 years ago

thereseb81

Hi,

Both myself and my boyfriend have ordered items from ibood.com (very large items to very small) over the last 2 years. We have always received our orders very fast and always by courier. We've never had any problem with their customer service either.....they always seem to email me back fairly quick. Don't want people to be completely put off buying from them, they have some fantastic deals sometimes.
Thanks

Placebo

ordered LCD, got it within a week.

thereseb81

Jeez relax, sorry i bothered!!

Adam

nail on the head there from eden, it's an outdated thread and doesn't really apply anymore, i've made 5-6 orders from ibood over the last year myself and never had a problem apart from slightly slow delivery. however, it's common knowledge that they aren't always the fastest. the original stories sound more like a problem with people not investigating the merchant before using the service, which i feel anyone should do before handing out credit card details!

Blitzkrieger

I've bought six different items off ibood and never had a problem. From the amount of complaints you read about I think I'm in the minority.

Johnny_Fontane

same here, have ordered lots from them, probably 10 times. Once the order was delayed but they emailed me with a timeframe and I got the order then. Great site.

Dearg81

I ordered speakers and an amp off them. They took 3 weeks to deliver which is a bit slow but im really happy with the speakers so i'd still recommend them.

The thing that annoys me about IBOOD is their fake posts in their fourms. Its so obvious cos the comments are always 1 liners like "Me need this product very badly!! massive thank you IBOOD"

Gran Hermano

Blitzkrieger wrote: »

I've bought six different items off ibood and never had a problem. From the amount of complaints you read about I think I'm in the minority.

Johnny_Fontane wrote: »

same here, have ordered lots from them, probably 10 times. Once the order was delayed but they emailed me with a timeframe and I got the order then. Great site.

Similar experience here with over a dozen orders. I cancelled one myself
and IBOOD mailed me to inform me they were cancelling another due to
stock problems at their end - refunds to card were prompt.

I'll use them again and have no qualms in recommending them to others.

alastair_doom

Dearg81 wrote: »

The thing that annoys me about IBOOD is their fake posts in their fourms. Its so obvious cos the comments are always 1 liners like "Me need this product very badly!! massive thank you IBOOD"

They actually stopped that. One day they accidentally posted all the fake comments in blue, and actual comments were being posted in black. Someone asked what was up with the blue comments, few minutes later they were all in black, and I believe no fake comments since

Anyway, back on topic. Order about 6 things from ibood, all delivered within 2 weeks. I think its just that 2 weeks feels like a long time when you waiting for a new gadget to arrive. Been a while since i placed an order tho.

Placebo

thereseb81 wrote: »

Jeez relax, sorry i bothered!!

what?

rtron

digitally-yours wrote: »

Has anyone here bought things from this website ?
if yes please let me know did you experienced the same ...
i find that very strange that they dont even have a phone number :eek:
>

I didn't read all the thread so may know already this, but they do have a phone number see link or contact details below.
I had the same issue as you with a Media player (First thing I ever bought from them) and they eventually delivered it after I had rung them -

But they said if I didn't recieve it they would refund the money.

Anything I buy from them now does get delivered but it takes about 10 days not 5.

http://www.ibood.com/ie/en/faq_ibood.php

Our contact information:
iBOOD.com
Contactweg 159-2
1014 BJ Amsterdam
E-mail: customerservice@ibood.com
Phone: +31 (0) 20 68 11 388

BNC

Rosed, check the original post date. Its from 2006.

I've ordered a good few times from Ibood now with no problems.

Pity this thread was pulled up by Mamablue, as it seems to be causing a bit of confusion.

mamablue

Apologies to all! I didnt realise the thread was so old!

boopolo

Yes.

But it brings up the point that they take the money from your account when they clearly dont have stock.

Most decent companies just get authorization and deduct the money just before shipping.

Even if they pay you back the money, I think it is unacceptable. Do they give you back the interest (if any)? no.

thereseb81

I said I was sorry I bothered cause some smart alec thought it'd be clever to reply to my post by getting on my case about how old the thread was etc! In my opinion it's still valid if Ibood is still trading. He decided to delete his post then, making me look like a right eejit....ah well, I'll keep using Ibood but think this'll be my last post.

Black_Knight

eden_my_ass wrote: »

mamablue wrote: »

I ordered the Onkyo CD receiver and while the order was delayed I am very very happy with my purchase. The customer service was ok, they informed that it would be delayed but it was over christmas and new year so no many working days I suppose. Ibood are a Dutch crowd by the way.

Way to dig up the past....this thread started 3 years ago

Ok so Eden says mamablue is really digging up the past. Fair enough, consumer issues is the right place for this anyways.

thereseb81 wrote: »

Hi,

Both myself and my boyfriend have ordered items from ibood.com (very large items to very small) over the last 2 years. We have always received our orders very fast and always by courier. We've never had any problem with their customer service either.....they always seem to email me back fairly quick. Don't want people to be completely put off buying from them, they have some fantastic deals sometimes.
Thanks

Thereseb81 seems to promote Ibood; again nothing strange here.

thereseb81 wrote: »

Jeez relax, sorry i bothered!!

Thereseb81 reply immediately making no sense in the process. Good woman!

mamablue wrote: »

Apologies to all! I didnt realise the thread was so old!

Mamablue apologies, fair enough.

thereseb81 wrote: »

I said I was sorry I bothered cause some smart alec thought it'd be clever to reply to my post by getting on my case about how old the thread was etc! In my opinion it's still valid if Ibood is still trading. He decided to delete his post then, making me look like a right eejit....ah well, I'll keep using Ibood but think this'll be my last post.

Thereseb81/mamablue look to be the same person.... or is it just me?