O2 website, what a joke

johnny_adidas

Is it just me or is the o2 website continually down? whats the point in them giving me free texts online if i cant get to the flipping site. they must be causing this themselves to make people text from their phones. its gone beyond the joke now, if our website was having this much trouble someone would certainly be getting the sack.
think its time to move to meteor and get free texts all the time from my phone

flodis79

johnny_adidas wrote:

Is it just me or is the o2 website continually down? whats the point in them giving me free texts online if i cant get to the flipping site. they must be causing this themselves to make people text from their phones. its gone beyond the joke now, if our website was having this much trouble someone would certainly be getting the sack.
think its time to move to meteor and get free texts all the time from my phone

Yeah noticed that... Which means that the AFT has been useless for o2 during the day.. And I text alot internationally..

sinkingfish

I switched to meteor for that very reason. O2 = pile of poo. I was with them/esat for 7 years and like you said, there website has gone beyond a joke so i moved. Even sent them an email or two and they just replyed saying they were working on it. Not hard enough if you ask me. I wonder how many customers they've lost because of it? Anyone else move?

Urban Weigl

Meteor's billing is a catastrophic. I'm also still waiting for them to do something they promised back in January. They have issues where you get double billed. Because you're a pay as you go customer, you probably will never notice. And their customer service is extremely unprofessional. Oh, and no international texts.

That being said, O2 need to seriously fix their web site.

Sizzler

I heard the revamped website cost them a couple of mill

One of the worst sites for usability and uptime that I (try) to use on a regular basis. Has a crap connection speed, is guaranteed to be offline 2-3 times a week and crashes the odd time as well mid text so you dont know if the bloody thing has been sent or not....and the aul reliable, telling you that you have used your monthly text allocation when you havent :mad:

MUCK.

Stepherunie

Been driving me demented all evening - if i see that bloody 'we have a problem with an upstream server bladiblah proxy 502' message one more time i'm going to scream. Normally it's ok once you get past the initial login but this week i'ts just been absolutely crazy.

Urban Weigl

Folks, there's a notice on O2's web site again saying it will be going down again from the 11th to the 13th for further upgrades. Sounds like they are getting the (much) overdue message that their web site is ****.

pmalone

Urban Weigl wrote:

Folks, there's a notice on O2's web site again saying it will be going down again from the 11th to the 13th for further upgrades. Sounds like they are getting the (much) overdue message that their web site is ****.

They may have heard the message, but after 2 days of unavailability, the website returned today and not only is the messaging system the same, but it is even less reliable than last week, if that is possible.

... this truly is the worst administered and least reliable website that I have ever used.

johnny_adidas

i duno about that, this site was running a close second a few months ago.

what i did notice the other day, was that the website was down all during work hours 9-6 say and when i got home it worked perfectly from 7 onwards, coincidence, i think not.

johnny_adidas

another gripe i have with o2 at the moment is the 1c weekends for speakeasy customers only, sends out a very clear message that they couldnt give a sh1te about their pay monthly customers!!

Sizzler

pmalone wrote:

They may have heard the message, but after 2 days of unavailability, the website returned today and not only is the messaging system the same, but it is even less reliable than last week, if that is possible.

... this truly is the worst administered and least reliable website that I have ever used.

LOL ! TBH...I TOTALLY agree, its a focking joke. I emailed them on friday, they mailed me back at 9am this morning to say "its all fixed now, go ahead and enjoy the upgrade". My bollix. Logged in no bother, tried to use freetext facility and any of the other basic functionality and it just hangs...not once but repeatedley all day every time I tested it. I email them back and tell them its still crap and they reply again around 3pm to tell me theres no issues as they upgraded it. Crikey Obviously nobody in o2 uses it nor do the "technical" people constructively communicate with the poor bastads in customer care. They obviously dont want people using their free texts :mad:

krpc

I agree on this.

I had an issue of wanting to top up a friend of mine's speakeasy number from my bill during the weekend (as a matter of urgency), however noticed that in calling 1743 the menu had changed and I was promptly transferred to a customer care executive. The rep proceeded to inform me that O2 were undergoing an upgrade at the weekend (Saturday to Monday) and the website amongst other things were offline. I was stunned to be told that they themselves didn't have access and could do NOTHING for customers during the downtime. They couldn't even confirm my identity or handle my query and told me to call back on Monday.

I had issue with this as I point blankly refuse to pay surcharges on top ups and unfortunately don't live in direct proximity to a store who isn't greedy enough to charge for this. I believed, through O2's upgrade, I was being forced to pay out needless monies, regardless of how small. Plus, how many upgrades has that d#mn website undergone and it's still pure crap!!?

I also thought that upgrading an ENTIRE system so much so that any kind of support structure was unavailable to customers for 48 hours was not only an idiotic thing to do but quite anti-customer focused.

I would also guess, although could be wrong, that their systems for signing people onto new contracts and gaining new business was unaffected, but they were unable to accomodate the needs of existing customers. Hrm.

I'm pretty pissed with O2, although the customer care executive I got today (who had no idea of the upgrade over the weekend period (I'm pleased to see information is channelled amongst departments in O2 in an excellent fashion and that communication is superb in a telecommunications company *rolls eyes*)) was extremely helpful and did an excellent job of lowering my frustration levels.

O2 seriously need to cop the f#ck on!!

Cabaal

If your not happy then why not vote with your feet?
enough people do it and they'll get their act together

krpc

Cabaal wrote:

If your not happy then why not vote with your feet?
enough people do it and they'll get their act together

That's true, however what's the alternative ... Meteor, 3 or dare I say it ... Vodafone!? In short, in my experience, O2 are the best of the bunch. Vodafone are, are one can guess, in my most humble opinion, by far the worst!!

Sizzler

sinkingfish wrote:

I switched to meteor for that very reason. O2 = pile of poo. I was with them/esat for 7 years and like you said, there website has gone beyond a joke so i moved. Even sent them an email or two and they just replyed saying they were working on it. Not hard enough if you ask me. I wonder how many customers they've lost because of it? Anyone else move?

Got the same errors again today...upstream server error...etc etc usual ****e. The ironic thing was I was hours away from being ported to Vodafone.

The amazing thing was within minutes of me leaving o2's network they removed my 02.ie access, probably the only thing that works on the site

longbrian1

It's pathetic and has been ever since they revamped the website a few months ago. Latest upgrade has made no difference (might be worse if anything) - what the hell is wrong with them? There should be sackings.
I have never, ever come across such a crap website. Fray your nerves.

Sizzler

How many people have actually complained about it though?

I did

krpc

I complained too. It appears I'm good at that!

Sherifu

I sent them a friendly hi.

Message-ID: <455B53A5.5020609@******.*********.ie>
Date: Wed, 15 Nov 2006 17:51:33 +0000
From: Rhys Mulryan <rkm@******.*********.ie>
User-Agent: Thunderbird 1.5.0.8 (Windows/20061025)
MIME-Version: 1.0
To: support@o2.ie
Subject: Website is a joke
X-Enigmail-Version: 0.94.1.2
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: 7bit

Dear o2,

Your website is continually down and takes far too long to load,
not to mention your frequent gateway and proxy errors.

Further Reading:
http://www.boards.ie/vbulletin/showthread.php?t=2055013655

An unhappy o2 customer,
Rhys Mulryan.

center15

I have just sent them in a complaint I am also considering moving to a new network. I can't fault 02 in any other department but the website issue is a big one for me.

dr.bollocko

I sent them this helpful email about 7 times:
(They havent replied yet)

I am writing to you with the news that I am delighted, ecstatic, over-the-moon, because I no longer ever, ever have to use your horrendous website. Not ever again. And I truly and honestly am delighted by this.
For a good 4 fears of having an o2 mobile phone, and an Email account with you, I have suffered through your website (or is it websty?), for the dubious benefits of free email, and free web-texts, and I am writing to tell you that I will no longer deign to use your web portal.
I know you are a large multi-national company, but I have seen vomit on O' Connell street that is designed better than your truly awful website. I have seen homeless people on heroin, reading the old testament upside-down, who would make better web developers than the ones currently flinging crap at each other in some far-off never visited, hopefully locked office at your company. I hate your website so much that you have not only lost my web business, you will also very soon be losing my billpay business, and that of anyone who asks me, purely because of this service. Doubtless you have already stopped reading this mail, because websites are expensive, and dont make you much money, so you probably dont care, but just for the hell of it I am going to give you just a small selection of the problems I have found with your site since my introduction to it.

When registering my first pre-paid phone. It didnt in fact register, or ever give me any free credit. And when I went back, week after week, to register on your stupid bastard of a site, it told me I had already registered. Even when I rang your very helpful (No sarcasm, theyare very helpful) customer care team, and they passed the problem on to the afore-mentioned low-life web development crew, my problem was never solved. Nobody ever got back to me, and your piss-poor web portal went on as normal. I know the problem was never fixed as a friend of the family had the exact problem not two months ago.
I have frequently sat down at work to check my email, and typed in www.o2.ie, or web.o2.ie, or whatever URL actually works for your expletive of a site, and waited for internet explorer's little blue bar to fill up, and time out, because your server had crashed, your website was nowhere to be seen for hours on end, or perhaps I was waiting for one of your web team to photograph their privates, or drink water from the urinal. So much so, that in my college days, I remember one particular night of playing a drinking game of trying to down a pint before your website crashes or times out. I suggest your web development team try the same with bleach.
When I once made the mistake of actually relying on your email service for business reasons, I waited some 7 hours, during which time I rang your customer care team 6 times, who continually informed me that there was no delay and your email server was not in fact down. I sent myself numerous test emails from work. Not one has ever arrived. I only hope that they found a home somewhere.
I have used your free webSMS service, and I will let you in on a secret, that obviously, your web development monkeys dont know. It doesnt F***ing work. It just doesnt f***ing work. I used it for group sms for my local soccer team for a change in training time. We didnt train that week. I dont know how many people actually got that sms, but I know for a fact that it was less than half. If I had attempted a psychic link to the lads to explain why training had to be moved, rather than your web-sms, it would have fared better. I have also frequently logged in to web-sms, had a look at my phone book, and realised that none of the numbers in the phone book are my own, but some-one elses, who is much more creative with nick-names. Hmmm.. Who needs saved phone numbers anyway?
Then I tried to use your online shop to buy a phone. I went on there and had a look, and could not for the life of me find one price. Merely a conundrum of links that brought me all over the place, but not to any phone I wanted and not to one actual price, nor to a simple explanation of how it works. Then I requested an upgrade code from the internet for my bonus upgrade. It didnt f***ing work. This sounding familiar? So I rang your still helpful customer care team, and they got me the upgrade code, and I went on to the O2 Online Shop again, ever hopeful, put in my upgrade code, and it didn't work. Couldnt avail of your online offers, couldnt buy a phone online, couldnt even look at a price. Still.
I have also spent inordinate amounts of time on hold, because apparently I typed in the password for my email account wrong three times so my account got locked out. And some genius on your web design crew decided to lock it out after three wrong log in attempts. So now when your stupid website does not realise that yes, in fact I can remember an 8 digit password and have the mental capacity to type it in, I have to ring one of your still helpful, now long suffering customer care team to unlock it. Frequently the unlock procedure that they use doesnt work, at which point I am too busy foaming at the mouth and punching walls to call in and demand to speak to the defecating monkeys who design your website, in order that I might try to understand the stupidity that goes into such a huge leap forward in the fields of ineptness and uselessness.
Design wise, I despise it. Anyone who has used an Internet browser invented in the last 3 years hates it. Your de-evolved, quite low in the food chain web team uses pop-ups. Every browser I know uses "Pop up Blockers". Guess why? Because everyone, in the whole web-based universe despises POP UPS!!!!! STOP IT!!!!!! Maybe moving the f*** on from Pop-ups after 5 years might be mentioned to someone on your web development team who might actually be able to read and write. In terms of your interface, I would rather spend my evening having my crack waxed than look for a single specific item on your site. It doesnt work. You click on one link, pop-ups fly, links are pissed up on screen randomly, text and information flies at you from all angles. The style changes on every page making it impossible to intuitively use your site.

Perhaps I am incorrect. Perhaps your website is some sort of satirical post-modern joke. It endeavours to amuse your customers with its unbalanced and ludicrous actions. Its design aimed at tricking the user into a false sense of security and then WHAM, practical joke laid. I dont know. But as a serious user of services such as hotmail, gmail, hushmail, and Quios, I have seen the alternatives, both in other communications companies, who actually took the time to find a web design team who had been introduced to a computer before, and other service providers, and I will never use your website again, and it is a large part of the reason as to why my billpay service will be switching as soon as my contract is up.
In conclusion, I would ask you to please, please, release your web team back into the wild, because I am personally opposed to all forms of imprisonment of animals. For more information on the rights of yor web team, please get in contact with PETA, and adjust your companies policy accordingly.

I thank you for your time.

krpc

Good e-mail. Quite ...uhm... eloquent!!

Gillie

The O2 website is shockingly slow as of late.
Really annoying!!!
Anyone know whats wrong?

Gillie

dr.bollocko wrote:

I sent them this helpful email about 7 times:
(They havent replied yet)

I am writing to you with the news that I am delighted, ecstatic, over-the-moon, because I no longer ever, ever have to use your horrendous website. Not ever again. And I truly and honestly am delighted by this.
For a good 4 fears of having an o2 mobile phone, and an Email account with you, I have suffered through your website (or is it websty?), for the dubious benefits of free email, and free web-texts, and I am writing to tell you that I will no longer deign to use your web portal.
I know you are a large multi-national company, but I have seen vomit on O' Connell street that is designed better than your truly awful website. I have seen homeless people on heroin, reading the old testament upside-down, who would make better web developers than the ones currently flinging crap at each other in some far-off never visited, hopefully locked office at your company. I hate your website so much that you have not only lost my web business, you will also very soon be losing my billpay business, and that of anyone who asks me, purely because of this service. Doubtless you have already stopped reading this mail, because websites are expensive, and dont make you much money, so you probably dont care, but just for the hell of it I am going to give you just a small selection of the problems I have found with your site since my introduction to it.

When registering my first pre-paid phone. It didnt in fact register, or ever give me any free credit. And when I went back, week after week, to register on your stupid bastard of a site, it told me I had already registered. Even when I rang your very helpful (No sarcasm, theyare very helpful) customer care team, and they passed the problem on to the afore-mentioned low-life web development crew, my problem was never solved. Nobody ever got back to me, and your piss-poor web portal went on as normal. I know the problem was never fixed as a friend of the family had the exact problem not two months ago.
I have frequently sat down at work to check my email, and typed in www.o2.ie, or web.o2.ie, or whatever URL actually works for your expletive of a site, and waited for internet explorer's little blue bar to fill up, and time out, because your server had crashed, your website was nowhere to be seen for hours on end, or perhaps I was waiting for one of your web team to photograph their privates, or drink water from the urinal. So much so, that in my college days, I remember one particular night of playing a drinking game of trying to down a pint before your website crashes or times out. I suggest your web development team try the same with bleach.
When I once made the mistake of actually relying on your email service for business reasons, I waited some 7 hours, during which time I rang your customer care team 6 times, who continually informed me that there was no delay and your email server was not in fact down. I sent myself numerous test emails from work. Not one has ever arrived. I only hope that they found a home somewhere.
I have used your free webSMS service, and I will let you in on a secret, that obviously, your web development monkeys dont know. It doesnt F***ing work. It just doesnt f***ing work. I used it for group sms for my local soccer team for a change in training time. We didnt train that week. I dont know how many people actually got that sms, but I know for a fact that it was less than half. If I had attempted a psychic link to the lads to explain why training had to be moved, rather than your web-sms, it would have fared better. I have also frequently logged in to web-sms, had a look at my phone book, and realised that none of the numbers in the phone book are my own, but some-one elses, who is much more creative with nick-names. Hmmm.. Who needs saved phone numbers anyway?
Then I tried to use your online shop to buy a phone. I went on there and had a look, and could not for the life of me find one price. Merely a conundrum of links that brought me all over the place, but not to any phone I wanted and not to one actual price, nor to a simple explanation of how it works. Then I requested an upgrade code from the internet for my bonus upgrade. It didnt f***ing work. This sounding familiar? So I rang your still helpful customer care team, and they got me the upgrade code, and I went on to the O2 Online Shop again, ever hopeful, put in my upgrade code, and it didn't work. Couldnt avail of your online offers, couldnt buy a phone online, couldnt even look at a price. Still.
I have also spent inordinate amounts of time on hold, because apparently I typed in the password for my email account wrong three times so my account got locked out. And some genius on your web design crew decided to lock it out after three wrong log in attempts. So now when your stupid website does not realise that yes, in fact I can remember an 8 digit password and have the mental capacity to type it in, I have to ring one of your still helpful, now long suffering customer care team to unlock it. Frequently the unlock procedure that they use doesnt work, at which point I am too busy foaming at the mouth and punching walls to call in and demand to speak to the defecating monkeys who design your website, in order that I might try to understand the stupidity that goes into such a huge leap forward in the fields of ineptness and uselessness.
Design wise, I despise it. Anyone who has used an Internet browser invented in the last 3 years hates it. Your de-evolved, quite low in the food chain web team uses pop-ups. Every browser I know uses "Pop up Blockers". Guess why? Because everyone, in the whole web-based universe despises POP UPS!!!!! STOP IT!!!!!! Maybe moving the f*** on from Pop-ups after 5 years might be mentioned to someone on your web development team who might actually be able to read and write. In terms of your interface, I would rather spend my evening having my crack waxed than look for a single specific item on your site. It doesnt work. You click on one link, pop-ups fly, links are pissed up on screen randomly, text and information flies at you from all angles. The style changes on every page making it impossible to intuitively use your site.

Perhaps I am incorrect. Perhaps your website is some sort of satirical post-modern joke. It endeavours to amuse your customers with its unbalanced and ludicrous actions. Its design aimed at tricking the user into a false sense of security and then WHAM, practical joke laid. I dont know. But as a serious user of services such as hotmail, gmail, hushmail, and Quios, I have seen the alternatives, both in other communications companies, who actually took the time to find a web design team who had been introduced to a computer before, and other service providers, and I will never use your website again, and it is a large part of the reason as to why my billpay service will be switching as soon as my contract is up.
In conclusion, I would ask you to please, please, release your web team back into the wild, because I am personally opposed to all forms of imprisonment of animals. For more information on the rights of yor web team, please get in contact with PETA, and adjust your companies policy accordingly.

I thank you for your time.

That is one of the best emails I have ever read.:D
Shame that it probably won't have the desired affect!:mad:

longbrian1

i complained today. everyone should, is the only way this website will get sorted out.

Sizzler

rkm wrote:

I sent them a friendly hi.

Fair play RKM. Hopefully someone with some clout within the company reads it after Dr.Bollocko's masterpiece from earlier this evening

missmatty

Yeah i went on today for the first time in ages, set up my email (seems grand) but going through the website itself is terribly slow (even tho i don't have broadband anyway). I couldn't get into the free webtexts section at all!
I can't believe this is supposed to be the new improved version of the website, it is SO crap.........

Drummerboy2

Got a call from custumer care yesterday. I told them I couldn't access the website. She unlocked it and I re-registered. Unfortunately when I went to the free webtexts it kept saying the remote server couldn't be accessed.

dal

Absolutely brilliant mail dr.bollocko, really funny.

CountryWise

I am writing to you with the news that I am delighted, ecstatic, over-the-moon, because I no longer ever, ever have to use your horrendous website. Not ever again. And I truly and honestly am delighted by this.
For a good 4 fears of having an o2 mobile phone, and an Email account with you, I have suffered through your website (or is it websty?), for the dubious benefits of free email, and free web-texts, and I am writing to tell you that I will no longer deign to use your web portal.
I know you are a large multi-national company, but I have seen vomit on O' Connell street that is designed better than your truly awful website. I have seen homeless people on heroin, reading the old testament upside-down, who would make better web developers than the ones currently flinging crap at each other in some far-off never visited, hopefully locked office at your company. I hate your website so much that you have not only lost my web business, you will also very soon be losing my billpay business, and that of anyone who asks me, purely because of this service. Doubtless you have already stopped reading this mail, because websites are expensive, and dont make you much money, so you probably dont care, but just for the hell of it I am going to give you just a small selection of the problems I have found with your site since my introduction to it.

When registering my first pre-paid phone. It didnt in fact register, or ever give me any free credit. And when I went back, week after week, to register on your stupid bastard of a site, it told me I had already registered. Even when I rang your very helpful (No sarcasm, theyare very helpful) customer care team, and they passed the problem on to the afore-mentioned low-life web development crew, my problem was never solved. Nobody ever got back to me, and your piss-poor web portal went on as normal. I know the problem was never fixed as a friend of the family had the exact problem not two months ago.
I have frequently sat down at work to check my email, and typed in www.o2.ie, or web.o2.ie, or whatever URL actually works for your expletive of a site, and waited for internet explorer's little blue bar to fill up, and time out, because your server had crashed, your website was nowhere to be seen for hours on end, or perhaps I was waiting for one of your web team to photograph their privates, or drink water from the urinal. So much so, that in my college days, I remember one particular night of playing a drinking game of trying to down a pint before your website crashes or times out. I suggest your web development team try the same with bleach.
When I once made the mistake of actually relying on your email service for business reasons, I waited some 7 hours, during which time I rang your customer care team 6 times, who continually informed me that there was no delay and your email server was not in fact down. I sent myself numerous test emails from work. Not one has ever arrived. I only hope that they found a home somewhere.
I have used your free webSMS service, and I will let you in on a secret, that obviously, your web development monkeys dont know. It doesnt F***ing work. It just doesnt f***ing work. I used it for group sms for my local soccer team for a change in training time. We didnt train that week. I dont know how many people actually got that sms, but I know for a fact that it was less than half. If I had attempted a psychic link to the lads to explain why training had to be moved, rather than your web-sms, it would have fared better. I have also frequently logged in to web-sms, had a look at my phone book, and realised that none of the numbers in the phone book are my own, but some-one elses, who is much more creative with nick-names. Hmmm.. Who needs saved phone numbers anyway?
Then I tried to use your online shop to buy a phone. I went on there and had a look, and could not for the life of me find one price. Merely a conundrum of links that brought me all over the place, but not to any phone I wanted and not to one actual price, nor to a simple explanation of how it works. Then I requested an upgrade code from the internet for my bonus upgrade. It didnt f***ing work. This sounding familiar? So I rang your still helpful customer care team, and they got me the upgrade code, and I went on to the O2 Online Shop again, ever hopeful, put in my upgrade code, and it didn't work. Couldnt avail of your online offers, couldnt buy a phone online, couldnt even look at a price. Still.
I have also spent inordinate amounts of time on hold, because apparently I typed in the password for my email account wrong three times so my account got locked out. And some genius on your web design crew decided to lock it out after three wrong log in attempts. So now when your stupid website does not realise that yes, in fact I can remember an 8 digit password and have the mental capacity to type it in, I have to ring one of your still helpful, now long suffering customer care team to unlock it. Frequently the unlock procedure that they use doesnt work, at which point I am too busy foaming at the mouth and punching walls to call in and demand to speak to the defecating monkeys who design your website, in order that I might try to understand the stupidity that goes into such a huge leap forward in the fields of ineptness and uselessness.
Design wise, I despise it. Anyone who has used an Internet browser invented in the last 3 years hates it. Your de-evolved, quite low in the food chain web team uses pop-ups. Every browser I know uses "Pop up Blockers". Guess why? Because everyone, in the whole web-based universe despises POP UPS!!!!! STOP IT!!!!!! Maybe moving the f*** on from Pop-ups after 5 years might be mentioned to someone on your web development team who might actually be able to read and write. In terms of your interface, I would rather spend my evening having my crack waxed than look for a single specific item on your site. It doesnt work. You click on one link, pop-ups fly, links are pissed up on screen randomly, text and information flies at you from all angles. The style changes on every page making it impossible to intuitively use your site.

Perhaps I am incorrect. Perhaps your website is some sort of satirical post-modern joke. It endeavours to amuse your customers with its unbalanced and ludicrous actions. Its design aimed at tricking the user into a false sense of security and then WHAM, practical joke laid. I dont know. But as a serious user of services such as hotmail, gmail, hushmail, and Quios, I have seen the alternatives, both in other communications companies, who actually took the time to find a web design team who had been introduced to a computer before, and other service providers, and I will never use your website again, and it is a large part of the reason as to why my billpay service will be switching as soon as my contract is up.
In conclusion, I would ask you to please, please, release your web team back into the wild, because I am personally opposed to all forms of imprisonment of animals. For more information on the rights of yor web team, please get in contact with PETA, and adjust your companies policy accordingly.

I thank you for your time.

So what your saying is that you aren't completely happy with the site?:D

Brianb8802

dr.bollocko wrote:

I remember one particular night of playing a drinking game of trying to down a pint before your website crashes or times out. I suggest your web development team try the same with bleach.

:D:D:D:D:D:D

KerranJast

Gillie wrote:

The O2 website is shockingly slow as of late.
Really annoying!!!
Anyone know whats wrong?

They have monkeys writing the web site code and/or are too cheap to pay for proper web hosting hence the proxy errors, WSODs (white screen of death). Whatever server the site is on is probably creaking under the strain of the user base. Boards.ie, Daft and RTE have more users yet don't seem to suffer similar issues.

Cabaal

Gillie wrote:

That is one of the best emails I have ever read.:D
Shame that it probably won't have the desired affect!:mad:

more paragraphs would make it easier to read,

the-fallon

I am a bill pay customer with 02 for the last two months. Part of my reason for porting to O2 bill pay from Vodafone prepay was the relatively cheap "Active Life 150" priceplan with 300 mins and 100 texts for 35euro. Ok so that is fine, but my 300 free webtexts have been, well to say the least a disaster. The O2 website is continually down and this is not a new thing. I have noticed from various message boards (dating back to the days of ESATdigifone) that the o2 website is consistantly experiencing problems.

Which is where I think ComReg should step in. Perhaps there is a slight reason to this constant down time when it comes to accessing the My Account option of the website which is where you can view your used monthly minutes/texts and USE YOUR FREE (yes FREE) WEBTEXTS.

However this is not the case, the website is flushed with errors and it is impossible to send a webtext. Surely all these "down times" due to "upgrades" have fixed the problem. No, the only access on the My Account page is the section where you can MAKE A PAYMENT for your bills!

Do you reckon that the constant scurge of webtext being down, is a breach of my contract with O2??????

I think the matter should be investigated further as many of my friends and relatives on prepay o2 have left, whereas I who am a bill payer fixed to a 12month contract am spending a fortune on my texts as I can NEVER access the webtext function on the o2.ie website.

Shower of **%£%"!

center15

Just want to update this thread I received a satisfactory reply from 02 on the website matter this does not mean the issue should not have been resolved sooner but at the moment the website is lightening quick *touch wood* its faster than its been in ages and hopefully it'll stay that way.

Sherifu

yes its very quick the past few days.
it better stay that way.
its good the emails had some effect,
or maybe they just hired better monkeys.....

Tom Dunne

rkm wrote:

yes its very quick the past few days.
it better stay that way.
its good the emails had some effect,
or maybe they just hired better monkeys.....

Nope, still the same at 11:07 am. I've been trying to send a text for the past 10 minutes and all I'm getting is the WSOD.

As others have said, if my company's website had this many problems, the whole IT department would be gone by this stage.

johnny_adidas

as ive said before, it works outside of office hours, but once 9-5 resumes on a monday morning, the site seems to suffer a mysterious problem once again.
its obvious that they are ignoring this as it forces people to spend money (on overpriced text messages i might add)

blorg

I have not been able to access the site for upwards of a week now. Complete and utter joke.

EDIT: I checked again and seems to be working now with some sort strange redirect that requires a manual click in Opera: get a "moved to new location, click here" message. Auto-redirect in Firefox.

Sizzler

Have to say since moving over to Vodafone last week its been an utter joy....get this..the free text facility actually works on their website at regular speed just like any other webpage...IMAGINE that an utter novelty for me :eek: o2 obviously havent cracked that simple one yet

Everything in terms of their products, calling them and emailing them is miles ahead, cant complain about network coverage yet but so far theres no comparison with them and D'oh2.

ct5amr2ig1nfhp

I fired off an email to O2 support. I'm also sick of their fecking rubbish site.

ambrose :cool:

Sizzler

Let us know what you get back? In fact if anybody got a daycent reponse maybe they can post it

Sherifu

Sizzler wrote:

Let us know what you get back? In fact if anybody got a daycent reponse maybe they can post it

02 wrote:

Dear Rhys

Thank you for your recent communication regarding the performance of the O2 online site. We sincerely apologise for the inconvenience caused to you as a result of the recent performance issues. We are completely aware of how frustrating it has been for our customers and are currently doing everything in our power to resolve it.

Please be assured that the current problem is not a reoccurrence of the same technical issues that were experienced when we launched our new online site earlier this year. We currently have a team working to resolve the issue as a matter of urgency and we are confident that the performance of our online site will improve in the coming weeks.

Again please accept our apologies for the inconvenience this matter has caused you. Your patience on this matter and your loyalty to O2 throughout is appreciated.

I hope this is of assistance to you. Thank you for using O2.ie. If you should require further assistance, please call O2.ie Internet Support on 1740 from your o2 mobile (€0.19c per call) or 1850 601740 (Please contact your network provider to query the charges to this number). We are available from 8.00am to 10.00pm seven days a week.

Kind regards,

O2.ie Customer Care,
Mags
1639

They replied yesterday,
4 working days response time.

center15

I got word for word the same reply I was giving them credit where credit is due for replying but f**k them now I am so annoyed with I am ringing customer care later and complaining about their crappy site and the stock email response.

johnny_adidas

you hardly thought someone was actually gona sit down and type a personal response to you? (then again, going by their website, it wouldnt surprise me if they had someone [ie a chimp with one of those cute bow ties] typing the same email over and over again)

Kone

rkm wrote:

They replied yesterday,
4 working days response time.

I got that copy and paste mail as well.....

center15

johnny_adidas wrote:

you hardly thought someone was actually gona sit down and type a personal response to you? (then again, going by their website, it wouldnt surprise me if they had someone [ie a chimp with one of those cute bow ties] typing the same email over and over again)

Ya I did actually after all they are customer service agents not copy and paste agents this has annoyed me more than the website being down. I can handle the website being ****e once it's being fixed but judging by the email they sent its a fob off from them. Will post later when I ring 02 hopefully I'll get some results

center15

Rang 02 and explained about my frustration didn't threaten to leave the network or anything like that but clearly stated what a ridiculous situation it is and my monthly texts are increasing because of the website being down. So the very nice customer service agent applied 250 free texts to my account for the month so I'm happy enough. I asked her to bring the issue to senior management as the 250 free texts is only a temporary fix for me and it's still annoying for me I can't check my minutes and remaining texts on the site. Once again 02 has shown how good their customer service is hopefully they'll sort out the site ASAP.

dal

The site is up and running now and it actually seems a lot faster.

blorg

center15 wrote:

Rang 02 and explained about my frustration didn't threaten to leave the network or anything like that but clearly stated what a ridiculous situation it is and my monthly texts are increasing because of the website being down. So the very nice customer service agent applied 250 free texts to my account for the month so I'm happy enough. I asked her to bring the issue to senior management as the 250 free texts is only a temporary fix for me and it's still annoying for me I can't check my minutes and remaining texts on the site. Once again 02 has shown how good their customer service is hopefully they'll sort out the site ASAP.

...cue thousands of boardsies calling o2 to get their 250 free texts...

Sizzler

blorg wrote:

...cue thousands of boardsies calling o2 to get their 250 free texts...

Proper order in fairness. If they purport to provide a service and cant then they should be compensating no?