Perlico nuisance calls

Sir Random

Hi,
I'm really annoyed now... :mad:

I've had 6 calls from Perlico since 8pm (it's 9.20 now) It was 6 different people (3 male, 3 female) and they all had Scottish accents.
The last 3 calls were back-to-back. As I hung up the phone, it rang again instantly so I was really annoyed with the last guy, and I answered:

Me: "Is this Perlico again?"
P: "Yes sir,.."

Me (loudly): "This is the 6th call I've received since 8pm, please remove this number from your f****** database, and do not call me again"
P: "Sir, we can have you charged for using offensive language, you could have just asked me politely to remove your number"

Me: "I asked the first 3 callers politely, but you're still calling, so will you PLEASE remove this number from your database?"
P: "No, I'm not going to remove it now, because you were rude to me without reason."

Me: "Do you not think it's rude to call a complete stranger on an unlisted number after 9pm to talk business?"
P: hung up...


Anyone else get pestered tonight?

I've had 4 or 5 calls from Perlico over the past week, and each time I have asked to be removed from their database but to no avail.

Sponge Bob

the database is in the UK , precisely here

http://www.contact4.com/site_glas.asp

next time say Hi , is that contact4 again ??

Sir Random

Thanks for the heads up, I'd nuke the place if I could (and I'm a pacifist)

Sponge Bob

I had them on to me once and did my best cockney "fak orff u dozy kant" routine which worked, they hate cockneys

Red Alert

presumably the threat of charging you is an idle one?

i'd love to connect up the phone to my big hulk of a stereo and really blow the ears off them next time.

jimmycrackcorm

The best response is to ask them politely to hang on for a few seconds and then put the phone down and leave them hanging on.

kizzyr

I have a VOIP phone service and so don't have a phone line. I told Perlico this again and again and again and again.....you get the idea yet they still kept ringing me. One evening when I was in such a bad mood I was almost scaring myself they called, I told them AGAIN that I wasn't interested and why. Bloody fools called me 3 more times that same evening, in the end I lost it, demanded to talk to their manager, asked her if they specialised in hiring idiots who couldn't understand that I didn't have a phone line and that if I ever so much as received ONE more phone call from them I'd be suing for harassment.
Haven't called me since. I was pretty scary though:o

rondjon

Instead of being rude etc to people who are only doing their job, why don't you complain about the actual company.

Comreg information

Data Protection Commissioner

kizzyr

rondjon wrote:

Instead of being rude etc to people who are only doing their job, why don't you complain about the actual company.

Comreg information

Data Protection Commissioner

The companies are a pain in the ass thats for sure but what do you do about someone who rings you 6 times in the same evening and doesn't do as you ask them? i.e. take your name off their list cause you just aren't interested!!

Gurgle

They've given up calling me, now someone appears at the door about once a week.

Latest line is 'Turns out some of your neighbours haven't made the switch to get 25% cheaper phone bills'.

rondjon wrote:

Instead of being rude etc to people who are only doing their job, why don't you complain about the actual company.

Because its more satisfying to be rude to the people who are actually in your face and lying through their teeth.

kizzyr

Gurgle wrote:

They've given up calling me, now someone appears at the door about once a week.

Latest line is 'Turns out some of your neighbours haven't made the switch to get 25% cheaper phone bills'.


Because its more satisfying to be rude to the people who are actually in your face and lying through their teeth.

The joy of living in an estate ( development as they are now known:rolleyes: ) eh? I've given up answering my front door now if I'm not expecting someone. Usually its kids looking to have their ball back and they are brutal, the future of Irish football isn't looking good OR someone trying to sell me something.
The best ever was when the Jehovas men were around and kept ringing the door bell and I kept on ignoring it. They looked in the sitting room window and saw me watching an Eastenders "Who Shot Phil" classic moment so there was no way I was going to answer the door. So they stated banging on the window asking me to talk to them:eek: Eventually they gave up. I was just glad it wasn't summer time or else the window would have been open and they would probably have climbed in.

EWheelChair

http://www.ebaumsworld.com/2006/10/tom-mabe-telemarketer.html

Just do what that guy did

Nightwish

I reported them 3 weeks ago to the Data Protection Commissioner, after I got 8 phone calls in 2 days. I repeatedly asked them to remove our number from their database, with no success. After the third call I just said "sorry I dont have a phone" and hung up. On the eighth call I took the ladies name and told her that I was reporting them and she got all stroppy and started saying "well you're obviously not interested in cheaper calls etc etc". I just hope they're reported enough so that they get prosecuted.

Sir Random

Well, I've had 3 calls so far tonight.
I pleaded with the last caller to have mercy and remove me from their database. I told her all about the 6 calls yesterday, and the previous calls. I was extremely polite, and explained how I am under contract with another provider and unable to switch for another year, even if I wanted to. After all that, her first words were: "Did you know you could be saving money on local and international calls... ".



At the top of Contact4's website, they state:

Contact4 use the latest call management and computer technology with telephony integration (CTI) to ensure the swift and fluent handling of calls to minimise your call charges.

I wonder if Perlico know that they are being charged for multiple calls to the same numbers? especially when the householders have already stated that they are not interested, so any subsequent calls are pointless and a waste of money.
It seems to me that Contact4 are ripping off their customers. They could make (and charge for) 1,000 calls with a database of just 100 numbers.

Thomas_S_Hunterson

Sir Random wrote:

It seems to me that Contact4 are ripping off their customers. They could make (and charge for) 1,000 calls with a database of just 100 numbers.

They could be of the old "If at first you don't suceed, try and try again" mentality

CiaranC

Instead of being rude etc to people who are only doing their job, why don't you complain about the actual company

I cant understand this attitude. Are they being forced to work in Perlico under threat of execution? If you ring me unsolicited and make me get up and answer the phone at nine o'clock at night in my own home to sell me some ****e I dont want and never will want is that not rude?

These parasites are fair game as far as Im concerned.

the_syco

EWheelChair wrote:

http://www.ebaumsworld.com/2006/10/tom-mabe-telemarketer.html

Just do what that guy did

Man, thats is funny.

"Sir wrote:

Me (loudly): "This is the 6th call I've received since 8pm, please remove this number from your f****** database, and do not call me again"
P: "Sir, we can have you charged for using offensive language, you could have just asked me politely to remove your number"

My response would be along the lines of "shove it, or I'll sue you personally for harassment muthaf*cker" and then hang up, tbh.

kizzyr

A guy from Talk Talk was walking up the driveway this evening when I got home from work so I was was snared that way. The poor guy looked like he had been to hell and back, he said "look I'm here to ask you about saving money on your phone calls, if you're not interested please tell me outright, sign here and then I'll never have to call here again". I signed and he looked really relieved, as he was walking away he said " by the way thanks for not telling me to pi$$ / fcuk off it makes a change".

Red Alert

you did check what you were signing didn't you?

Nevyn

We had someone call doing that and the other adult in the house signed the form which he was told was a don't call here again, a month later our phone calls were changed to a different provider.

Be very careful what you sign like that.

Red Alert

hah, i forgot to add above:

found out earlier that a referee's whistle is a very handy gadget to have near the phone. deals with those fools!

Sarsfield

Another version of the Tom Mabe call. Better sound & subtitles!

http://howtoprankatelemarketer.ytmnd.com/

kizzyr

I did check but thank you for pointing that out. Even if I did sign up to something like that without checking they couldn't do anything as a) I don't have a phone line in my house anymore thanks to VOIP and b) no personal details were given other than my name, no bank account or anything like that.

Champ

Unless i'm expecting a call to the landline, its always on silent:D.
A handy feature especially when i was getting harassed by newtel.

Random

Red Alert wrote:

you did check what you were signing didn't you?

LOL

Sir Random

I phoned my provider (Gaelic) this morning, and asked if they could do anything to block "cold calls" from telemarketers. The lady I spoke to was very helpful, and told me she had changed my number in the NDD to indicate that I do not want to receive any calls from telemarketing companies. She told me it was effective immediately, but may take 5 days before all calls would cease.

Anyway, I haven't had a single call today so hopefully that'll be an end to it. I was starting to develop an aversion to scottish accents

LegacyUser

What I have done in the past is to say to them "under the data protection act here in Ireland I would like you to tell me where you got my number" This works everytime as they are S**T scared of it.

Sam Vimes

Sir Random wrote:

P: "No, I'm not going to remove it now, because you were rude to me without reason."

i would've got him sacked for that one

eth0_

kizzyr wrote:

A guy from Talk Talk was walking up the driveway this evening when I got home from work so I was was snared that way. The poor guy looked like he had been to hell and back, .

I don't really have much sympathy for them, they know what sort of job they're signing up for, everyone knows people hate door-to-door salesmen and cold callers, it's pretty obvious you need to have VERY thick skin to stay in the job more than a week.

Has anyone here complained to Perlico? As someone already said, it sounds like connect4 is skewing the figures.

Sonnenblumen

the demo place wrote:

What I have done in the past is to say to them "under the data protection act here in Ireland I would like you to tell me where you got my number" This works everytime as they are S**T scared of it.

I had a call last night at 8.25pm, I was (politely) very angry with the caller and insisted on speaking to his Supervisor. The call centre was based in Scotland, was very difficult to understand accents. Anyways I demanded to know how they found my number, they said they had purchased a database but were prohibited (Data Protection) form disclosing details. I hate this crap and am very aware of many angle sto snare profiling information/contact details.

I told the Supervisor that I will report company to Comreg, but there nothing more than a bunch of overpaid 'rent a crowd' bureacrats. I'm too busy so probably will not go further. Was very impressed by another Poster's suggestion, put the phone down and let them wait.:D

Sizzler

Sir Random wrote:

I phoned my provider (Gaelic) this morning, and asked if they could do anything to block "cold calls" from telemarketers. The lady I spoke to was very helpful, and told me she had changed my number in the NDD to indicate that I do not want to receive any calls from telemarketing companies. She told me it was effective immediately, but may take 5 days before all calls would cease.

Anyway, I haven't had a single call today so hopefully that'll be an end to it. I was starting to develop an aversion to scottish accents

LOL ! Coincidence there mate. The NDD extract that telemarketers use is only published every few weeks and distrubuted from eircom so the chances of it becoming effective within 5 days is absolute bollix. Give it 6 wks and if you still get calls then you have a right to complain.

eth0_

On RTE news this morning:

"Police in Glasgow have revealed that many call centres, there, have been infiltrated by criminal gangs.

Strathclyde Police estimate that one in ten call centres in Scotland's largest city are being used by organised crime to launder money by stealing customer information and identities.

Those who represent the call centre industry insist that security is their top priority and say they are working with police to improve the safety of their systems."

:eek:

kizzyr

eth0_ wrote:

I don't really have much sympathy for them, they know what sort of job they're signing up for, everyone knows people hate door-to-door salesmen and cold callers, it's pretty obvious you need to have VERY thick skin to stay in the job more than a week.

Has anyone here complained to Perlico? As someone already said, it sounds like connect4 is skewing the figures.

I don't usually either, but it was a little different to be face to face with someone rather than on the phone for the 21st time in the same hour. Anyway now that I don't have a "proper" phone number anymore thanks to VOIP my cold calls have all but stopped. Now all I have to do is set up an electric shock device to the door bell to stop that form of cold calling.

Sponge Bob

eth0_ wrote:

On RTE news this morning:
"Police in Glasgow have revealed that many call centres, there, have been infiltrated by criminal gangs.

BBC Report

http://news.bbc.co.uk/1/hi/scotland/glasgow_and_west/6089736.stm

One in 10 of Glasgow's call centres has been infiltrated by criminal gangs, police believe. The scam works by planting staff inside offices or by forcing current employees to provide sensitive customer details.

and

Dave Watson, their senior regional officer for Scotland, said that the biggest concern over security centred on out-sourcing companies which had high staff turnovers.
Mr Watson told Newsnight Scotland: "I think the real issue here is there are opportunities for criminal gangs to infiltrate staff where you've got high turnover and employers are desperate to recruit anyone to fulfil a particular contract.
"So what companies need to do is maximise their in-house operations and where they are using out-sourced providers they do that with the same standards that they require with their in-house operations."
Det Ch Insp Robertson said call centre fraud was now a top priority.

Hmmm.

fatboypee

Contact4 use a Predictive Dialler, Expect alot of the others do also. This piece of kit dials massive amounts of numbers using an algorythm that connects the Agent to the first call picked up etc etc... for every call that is picked up, upwards of 30+ poor souls will have had their land lines ringing but when gone to pick them up, been disconnected....

This is on the very verge of legal (the algorythm has to have certain thresholds) and is only used by compaines who really don't give a sh1t about their customers..

Think yerselves lucky, if you're in the UK you'd get masses more cold calls, mostly from Eastern Europe or Asia where ComReg & DataProtection mean absolutely nothing.

FBP.

Sir Random

kizzyr wrote:

I don't usually either, but it was a little different to be face to face with someone rather than on the phone for the 21st time in the same hour. Anyway now that I don't have a "proper" phone number anymore thanks to VOIP my cold calls have all but stopped. Now all I have to do is set up an electric shock device to the door bell to stop that form of cold calling.

If I didn't have a landline and I received a call from Perlico (or any other phone company), then I would pretend to be interested, and then order the most expensive package available.

lostexpectation

looks like perlico are using the ****tiest of **** services, somebody should go leave visit their offices toilets before closing and leave a tap on

kizzyr

Sir Random wrote:

If I didn't have a landline and I received a call from Perlico (or any other phone company), then I would pretend to be interested, and then order the most expensive package available.

That would be funny. My sister (lives in UK and gets even more of these kind of calls than the lot of us put together:eek: ) was living in a rented house for a little while as she was waiting for her new one to be signed off etc etc and got a call from someone selling double glazing, new frames etc etc. Anyway it was the latest in many calls the same evening so she decided to play along, got prices, what kind of windowsn, colour of frames etc etc. All in all she kept the woman on the phone for about 40 minutes asking questions, then at the end she asked if it was a problem that she only had a 3 month rental contract on the house at this phone number? The woman hung up and she never heard from them again:D

Red Alert

one lad i know used to just randomly ask suggestive questions on the phone to them.

Sizzler

Red Alert wrote:

one lad i know used to just randomly ask suggestive questions on the phone to them.

That doesnt really work when the person is calling from some sh1thole in India and they have a script in front of them and if you deviate wildly from yes/no answers they have a sh1t for themselves

mcaul

From Perlico's website.

Sales manager is a guy called Aidan Lacey.


At Perlico, we aim to provide you and your business with the highest level of customer care and standard of service, while delivering a comprehensive range of services in a professional and responsive manner.
1. How to contact us with a complaint

To register a complaint, there are a number of different ways for you to contact us:
By telephone

You can contact either your Account Manager or Perlico's Customer Care team directly on 1890 252 148 , 9am - 5.30pm (Mon - Fri) where you can speak to one of our Customer Care Executives and register your complaint.

The Customer Care Executive will provide his / her own name and provide you with your unique reference number and acknowledge your complaint on the phone. Our aim is to resolve your complaint to your complete satisfaction.


By letter

If you prefer to put the complaint in writing, you can send it to the following address:
Perlico Customer Care Department,
The Courtyard Building,
Carmanhall Road,
Sandyford Business Park,
Dublin 18.
By fax

If you wish to send us your letter of complaint by fax, you may fax us on 01 293 3501.
By email

E-mail customercare@perlico.com. So that your complaint can be handled effectively, please ensure you specify the cause of your complaint and provide your Perlico account number (located at the top of your Perlico bill).
2. What happens once we have received your complaint?

We will acknowledge all complaints or faults received within two working days. We will provide you with your unique reference number and inform you of the length of time we expect it to take to investigate and resolve the complaint.
Resolution timeframes

It is our aim to resolve all complaints as quickly as possible and to your total satisfaction. Where possible we will resolve your complaint at first point of contact in a timely, professional and responsive manner.

When we receive your complaint we will categorise it into one of the following main categories: Billing, Service Feature, Service Degradation, Customer Care, and Miscellaneous.

We have set indicative timeframes for resolution of complaints for each of these categories:

Billing - within 5 working days of receiving the complaint.

Service Feature - meaning when your complaint relates to a feature of your Perlico service (i.e. call waiting) - within 5 working days of receiving the complaint.

Service Degradation - If your complaint falls under the category of Service Degradation we will respond immediately outlining the investigation procedure and the resolution timeframes envisaged. It is our aim to clear all faults within 2 working days and we will keep you updated on progress throughout the process.

Miscellaneous - within 10 working days of receiving the complaint.


If you are not happy with the Customer Care Executive or the way in which they handle your complaint, you can ask to have the matter escalated to a supervisor or manager in the appropriate area. The supervisor or manager will investigate your complaint personally and ensure the appropriate course of action is followed in relation to your complaint. He / she will review the issue and attempt to reach a satisfactory conclusion.

If, having contacted the manager / supervisor you feel that we have still not dealt with your complaint satisfactorily, you can ask for the matter to be reviewed by the Head of Customer Care or Operations.

Once you are happy with the resolution of your complaint, the complaint will be marked as complete on Perlico's customer management systems.

bmaxi

mcaul wrote:

From Perlico's website.

Sales manager is a guy called Aidan Lacey.


At Perlico, we aim to provide you and your business with the highest level of customer care and standard of service, while delivering a comprehensive range of services in a professional and responsive manner.
1. How to contact us with a complaint

To register a complaint, there are a number of different ways for you to contact us:
By telephone

You can contact either your Account Manager or Perlico's Customer Care team directly on 1890 252 148 , 9am - 5.30pm (Mon - Fri) where you can speak to one of our Customer Care Executives and register your complaint.

The Customer Care Executive will provide his / her own name and provide you with your unique reference number and acknowledge your complaint on the phone. Our aim is to resolve your complaint to your complete satisfaction.


By letter

If you prefer to put the complaint in writing, you can send it to the following address:
Perlico Customer Care Department,
The Courtyard Building,
Carmanhall Road,
Sandyford Business Park,
Dublin 18.
By fax

If you wish to send us your letter of complaint by fax, you may fax us on 01 293 3501.
By email

E-mail customercare@perlico.com. So that your complaint can be handled effectively, please ensure you specify the cause of your complaint and provide your Perlico account number (located at the top of your Perlico bill).
2. What happens once we have received your complaint?

We will acknowledge all complaints or faults received within two working days. We will provide you with your unique reference number and inform you of the length of time we expect it to take to investigate and resolve the complaint.
Resolution timeframes

It is our aim to resolve all complaints as quickly as possible and to your total satisfaction. Where possible we will resolve your complaint at first point of contact in a timely, professional and responsive manner.

When we receive your complaint we will categorise it into one of the following main categories: Billing, Service Feature, Service Degradation, Customer Care, and Miscellaneous.

We have set indicative timeframes for resolution of complaints for each of these categories:

Billing - within 5 working days of receiving the complaint.

Service Feature - meaning when your complaint relates to a feature of your Perlico service (i.e. call waiting) - within 5 working days of receiving the complaint.

Service Degradation - If your complaint falls under the category of Service Degradation we will respond immediately outlining the investigation procedure and the resolution timeframes envisaged. It is our aim to clear all faults within 2 working days and we will keep you updated on progress throughout the process.

Miscellaneous - within 10 working days of receiving the complaint.


If you are not happy with the Customer Care Executive or the way in which they handle your complaint, you can ask to have the matter escalated to a supervisor or manager in the appropriate area. The supervisor or manager will investigate your complaint personally and ensure the appropriate course of action is followed in relation to your complaint. He / she will review the issue and attempt to reach a satisfactory conclusion.

If, having contacted the manager / supervisor you feel that we have still not dealt with your complaint satisfactorily, you can ask for the matter to be reviewed by the Head of Customer Care or Operations.

Once you are happy with the resolution of your complaint, the complaint will be marked as complete on Perlico's customer management systems.

You're making this up, aren't you?:D

Sponge Bob

He is.

Once you are a customer you will find out that their accounts/billing department do not take calls. The "complaints procedure" is there to keep the sheep in Comreg happy but it is meaningless in the extreme.

http://www.p45rant.com/boards/showthread.php?t=86413

and

http://www.askaboutmoney.com/showthread.php?p=299607

and Joe Duffy had a long and not very positive discussion with Perlico customers a few weeks back.

Gillo

Sir Random wrote:

Hi,
I'm really annoyed now... :mad:

Still no reason to be abusive to the person at the end of the phone, it's not his or her fault that you somehow kept coming up on their system.

Sonnenblumen

gillo wrote:

Still no reason to be abusive to the person at the end of the phone, it's not his or her fault that you somehow kept coming up on their system.

Perhaps, but surely what's the point of repeat calling someone who has said no, and therefore wasting resources in chasing a non propsect?

Unless its a real mickey mouse system I would expect the call centres to log all calls+call reports and this data should be available to the sales person. If he/she decides to ignore this then they can expect grief for pestering someone. Not nice but neither is nagging calls at all hours.

If it were possible I wouldn't hesitate to press the green button to shock caller everytime I'd get a call from ragworm Call centres.

I pity people who work in those places.

Dan133269

Sonnenblumen wrote:

If it were possible I wouldn't hesitate to press the green button to shock caller everytime I'd get a call from ragworm Call centres.

That'd be sweet! the best way to deal with those bastards is when they ask you how you are, reply with "oh I'm so glad you asked I've been feeling a bit blue lately, you see my wife ran off with the fella next door and my cocaine addiction is getting worse........"
That oughtta shut them up

Liam Byrne

it's not his or her fault that you somehow kept coming up on their system.

Actually, according to the Data Protection Act, it is.

I registered my phone to exclude nuisance marketing calls a while back (something which, in my view, should be done by default with every new number), and in a way I'm slightly disappointed that I'll never again get a chance to tear the b****x of these annoying idiots or waste their time.......

steveland?

There's companies out there that ring you using a predictive dialler and then you have to wait on your end of the line for someone to pick up on the other end of the line.

I can't remember what company it is but that's the rudest method of getting on contact with someone that I can think of.

dahamsta

Most phone calls you receive these days use that method, some just take longer to take the call than others.

I had someone tell me recently that because their system uses random dialling, the Data Protection Act doesn't apply. An outright lie.

I'm setting up an Asterisk PBX shortly to route hidden numbers to automated messages. I'm tempted to put them in a hold loop.

adam

Sponge Bob

why not route them to free phone 1 90 4 <cough> where they will forever roast in IVR hell

spacetweek

kizzyr wrote:

A guy from Talk Talk was walking up the driveway this evening when I got home from work so I was was snared that way. The poor guy looked like he had been to hell and back, he said "look I'm here to ask you about saving money on your phone calls, if you're not interested please tell me outright, sign here and then I'll never have to call here again". I signed and he looked really relieved, as he was walking away he said " by the way thanks for not telling me to pi$$ / fcuk off it makes a change".

He won't last long in sales