is NTL down in Tallaght?

nava

Hi

Can anyone let me know if NTL is down for them in Tallgaht (Aylesbury), it was working this morning just before 8 but is gone down now.

Thanks

spockety

They seem to be having severe problems.. I'm currently getting about 8% packet loss.

spockety

spockety wrote:

They seem to be having severe problems.. I'm currently getting about 8% packet loss.

Sorry about all those.. that'd be my b*****d NTL connection going nuts.

wideband

Hi,

Its not down, but very slooooooow

PG4000

Yeah... Its really slow. Pain the arse

Mistmyr

Dub 24 here and my connection is so slow

High packet loss and pages are taking forever to load or just timing out....

Usually rock solid so i hope they get it sorted soon.

Misty

cdebru

Dublin 13

It was down Thursday morning from 8 till about 2pm

And when it came back it is ****e it is slow with packet loss and cant use my blueface it just drops the calls after a few seconds

Maybe NTL should undo the recent upgrades as the service has been muck since they upgraded

Gavin1

It is the same in Dublin 13, Baldoyle.
Brutal dropouts, but bursts of legendary speed (8megs).

Also cannot use Blueface due to dropouts.

masterK

I'm in D24 too and it's extremely slow. I was trying to play a few hands in poker and I kept being folded for being to slow to respond.

shltter

I rang them they said they would get someone to ring me back still waiting

The problem seems to be at the INEX connection doing a traceroute that seems to be where the problems start.

Hopefully smart telecom will hurry up and do my exchange NTL is gone to ****e

wideband

Still getting packet loss in D24 and no sign of it being repaired (phoned them). Anyway to bypass INEX

PG4000

Just read in the paper that they were in court recently because their factory in Tallaght was pumping out 46 decibels or something at night and the average decibels a person should hear in their sleep is 38? NTL said that they had reduced the noise coming from the place because of complaining house holds.

This must have something to do with the **** BB lately:mad: .

LumoColor

Lucan. High packet loss, keeps losing connection every min or so.

adamo

Saggart Abbey here.

Been having problems since 14th June I think.
Can ping www.ntl.ie without any losses but anything else is dropping around 10% packets.

Did send complain to NTL but not much happend since then. They forwarded it somewhere and that's it.

In plus they at least did reply.
Good to know that there is not only mine problem. If more of us is having this issue it is more likely they will look into it.

Would suggest everyone having problems send compaint to them so they will be aware of problem scale.

Cheers,

Edit: Spelling

On 17th morning problem still persist. Been 3th day in roll BB is unusable

LumoColor

Still having problems here.

Called TechSupport, waited 20 mins :eek: :-

"There is a problem with BB in dublin area, its been like this for last 2 days, Engineers working on it, should be back up this evening."

Fingers Crossed. :rolleyes:

shltter

Well I called them again because they never called me back waited about 30 minutes and all I got was " I dont know"

RichieC

LumoColor wrote:

Lucan. High packet loss, keeps losing connection every min or so.

yup.. basically loosing connection as you said.. its a lot more visible if you try play games like counterstrike or Second life.. Skype also is being a pain.. hanging up every 5 minutes or so.. its a good thing I decided to check borads to see if others were have simular problems.. I was about to F*** my Router out the window >.< oh oh and **waves** at aylesbury person!!

adamo

Support did call me back just few minutes before.

Was told that they are aware of the problem in the area and the issue was reported to some UK department that is supposed to work on it.

Got no estimated time of fix.
Good they agree there is a problem and working on it. Hopefully they will get it sorted soon.

Big plus for suppot for them. They keep in touch and even called me back, which was last think I would expect, especialy on Saturday

DemonOfTheFall

Shankill here, Been working perfectly at 9.7mb/s all along

RichieC

as if it couldnt get worse it just did.. might be that its peak time.. but its gotten rotten the past half hour.. **puts foot through NTL**

oscarBravo

PG4000 wrote:

Just read in the paper that they were in court recently because their factory in Tallaght was pumping out 46 decibels or something at night and the average decibels a person should hear in their sleep is 38? NTL said that they had reduced the noise coming from the place because of complaining house holds.

NTL have a factory in Tallaght?

sinjin_smythe

Yeah its acting weird here in citywest, it keeps delaying.

PG4000

oscarBravo wrote:

NTL have a factory in Tallaght?

Apparently they do. I'm not too sure where abouts though

mad m

I was onto Tech support,a nice fella on phone said a good few areas will be affected because a UBR or something had gone down and it will be monday or tuesday till I was back online.

It has just come back so dont know what the situation is....

shltter

mad m wrote:

I was onto Tech support,a nice fella on phone said a good few areas will be affected because a UBR or something had gone down and it will be monday or tuesday till I was back online.

It has just come back so dont know what the situation is....

Well someone is lying over there in NTL I just got off the phone to them and they said that a UK team is working on it but has not actually figured out what is wrong with the network.
Well if they dont know what is wrong I cant see them fixing it anytime soon.

I got a leaflet in today from Magnet says it is available in my area anybody know anything about them. I dont fancy hanging around waiting for NTL to get their finger out of their ass.

LumoColor

Still havin problems, keeps dropping the connection, useless for gaming and surfing is painful having to refresh pages every time it stutters.

Looks like NTL dont know what is going on :eek: Again :eek: :eek: :eek:

Was only a couple of weeks ago when I lost connection for a week after they had to replace some kit in Lucan, followed by the signal is too strong story.

In the last month Ive had usable service for 18 days, come on you NTL muppets, sort it out.

LumoColor

Just lost digital TV, only radio working. :rolleyes: :rolleyes: :rolleyes:

shltter

LumoColor wrote:

Still havin problems, keeps dropping the connection, useless for gaming and surfing is painful having to refresh pages every time it stutters.

Looks like NTL dont know what is going on :eek: Again :eek: :eek: :eek:

Was only a couple of weeks ago when I lost connection for a week after they had to replace some kit in Lucan, followed by the signal is too strong story.

In the last month Ive had usable service for 18 days, come on you NTL muppets, sort it out.

Tell them you want a rebate on your bill if they are not providing the service dont pay for it

Dowee

shltter wrote:

Hopefully smart telecom will hurry up and do my exchange NTL is gone to ****e

Smart went live in Tallaght last week. I got a call from the them and am in the process of changing over to them.

tonyj

Glad to see I'm not alone. My NTL broadband here in citywest has been really flaky since Thursday night. Every few minutes it slows down / drops connections.

adamo

Bleh still not working as for morning of June 18th. Been 4 days NTL Broadband is not working for whole area.

That's getting lame. :cool:

It actully got even worst. Today there is 18% drop for me.
(just for record pinging www.ntl.ie no losses)

DingDong

shltter wrote:

Well someone is lying over there in NTL I just got off the phone to them and they said that a UK team is working on it but has not actually figured out what is wrong with the network.
Well if they dont know what is wrong I cant see them fixing it anytime soon.

I got a leaflet in today from Magnet says it is available in my area anybody know anything about them. I dont fancy hanging around waiting for NTL to get their finger out of their ass.

Ntl still have their main servers and stuff(UBRs - universal broadband router) in the UK so they weren't lying when they said a uk team was working on it.
LumoColor you have other problems than whats going on at the moment if you DTV has gone off too. The current problem wouldnt effect the DTV, sounds like your signal is phucked up:(

shltter

DingDong wrote:

Ntl still have their main servers and stuff(UBRs - universal broadband router) in the UK so they weren't lying when they said a uk team was working on it.
LumoColor you have other problems than whats going on at the moment if you DTV has gone off too. The current problem wouldnt effect the DTV, sounds like your signal is phucked up:(

No they were lying to me or to MadM I was told they had not figured out what the problem was and had no idea how long it was going to be before it was fixed

Mad M was told it was a UBR and that it would be fixed on Monday or Tuesday

g5hn710m4xpdwy

thier TV is gone in leixlip since firiday! there was a huge powercut or something they say, couse severe prolemos but they fixed them and caused others

LumoColor

DTV came back on after about an hour or so, all is good there now. Still having problems with BB.

Called NTL again and they confirmed that the problem is still there and they are working on it, estimated that it would be fixed by tomorow.

They are also going to give me a credit for the loss of service (wouldnt say how much tho). TBH Id prefer to have working BB than to have refunds.

DingDong

More than like shltter you manage to get through to one of the many idiot that do be in customer service as he said" I dont know" I misread your post. But I dont why he wouldnt know about it as it seems to be very big problem. Either way I reckon it should be all back to normal monday. A problem like this is usaully very rare but the speed at which their fixing it is way to slow.

shltter

DingDong wrote:

More than like shltter you manage to get through to one of the many idiot that do be in customer service as he said" I dont know" I misread your post. But I dont why he wouldnt know about it as it seems to be very big problem. Either way I reckon it should be all back to normal monday. A problem like this is usaully very rare but the speed at which their fixing it is way to slow.

No you mis read my post again the person I was speaking to said that the people working on it in the UK had not figured out what the problem was.

As they had not figured out the nature of the problem No one had any idea how long the problem is going to continue for.

they suggested that I ring back today to see if the people in the UK had identified the problem and for an estimate of how long it would take to fix but no gaurantees.

masterK

Has anybody noticed if there are still problems this morning? How are people testing for packet loss, I've tried downloading Dan Elwell's software but that reports no problems.

LumoColor

I just use standard windows ping in a dos window. Leave it running for a couple of mins, when the connection drops you get "No response" messages, these appear quite regulary and there is a pattern to the loss of connection.

ping -t www.jolt.co.uk

There is a tool called "pingplotter" that does this better, if you have a linux box use "mtr".

shltter

masterK wrote:

Has anybody noticed if there are still problems this morning? How are people testing for packet loss, I've tried downloading Dan Elwell's software but that reports no problems.

Yes it is still ****ed day 5

woodyg

would this problem explain why im getting an ip address but cant get any packet info down. when i ping an addres it just gives the host unreachabe error. the ready led is green on the router

nava

Hi

I think you should be able to brwose the web, even if you u have some problems with it.

If you send a mail to the support team and complain about the service in the last few days and ask for a refund you should get something. I did, not sure how much and they didn't say it in the mail.

Regards

woodyg

i cant browse the web doesn't pick up the proxy settings.
I cant receive any packets across the network which is really strange.
What legth is the DHCP address lease usually?

shellie11

nava wrote:

Hi

Can anyone let me know if NTL is down for them in Tallgaht (Aylesbury), it was working this morning just before 8 but is gone down now.

Thanks

yeh i work in Ntl,there having problems with bb,area fault including
D6, 12, 16, lucan and also D13, some D9

should be back to normal soon enough

Silverfish

What's soon enough?


Soon enough for me would be yesterday, considering I'm paying for this and have had crap service for a month now, every time I phone up I'm told the problem is my computer and to restart it.


(p.s Shouldn't have said you work in NTL )

wideband

shellie11 wrote:

yeh i work in Ntl,there having problems with bb,area fault including
D6, 12, 16, lucan and also D13, some D9

should be back to normal soon enough

This is the same message Custumer Support have been giving since last thursday!! and the reason is your goodself or CS have no idea what is wrong or when exactly it will be fixed.

The problem appears to be in the UK therefore it shall be them that determine the maintance schedule and not NTL Ireland. Soon enough could be Friday, for me this is not soon enough.

All I want is to be informed via the NTL web site of the projected time frame. I dont what to ring every day to get the same uninformed response, I can then choose what to do then myself.

Drapper

yup should be a system same as the uk to monitor problems and keep an update!

adamo

Got mail from Customer Service:

Thank you for your email. I have been advised by our Broadband Support Team that
we are still experiencing issues with the service which is causing either
intermittent problems and slow browsing.

This is been investigated by our Regional Technical Department
who are doing their utmost in having this matter resolved.

It is nice to keep being informed. But 5th day in a roll without service is really long.

I would understand that if it would be only mine single line it would have low priority and long fix time but if whole area is having problems and such big company is not able to fix it in 5 days?! NTL managers should pay for some extra training for their network engineers or hire few new ones.

Didn't seems anything happend on Monday so maybe someone will finally fix this thing on Tueasday. But generly I feel dissapointed with this whole issue.

At least Customer Support is doing good in NTL.

Regards,

360guy

if anything, its getting worse, im in dublin 24 area. i actually thought there was something wrong with my pc before i checked here on boards, internet browsing it soo bad. 5 days now is terrible, i hope NTL offer some type of compensation to clients for this hassle

TheMonster

still gone in Lucan - and I have VOIP so am not a happy camper

LumoColor

Still down. Called Cust Service, got supervisor to call me back.

Problem (like many ppl have posted) is being worked on by a team from uk. No time to fix as of yet.

They crediting a months free service, so get your complaints in!!!