The customer is always right, Or is He/She?

deisemum

Unfortunately it's not just in retail that you come across such cr*p.

My husband is a carpenter and often comes across customers changing their minds from what was originally agreed and then not wanting to pay for alterations. ie. a woman wanted worktops for her workshop at a certain height, he advised her that they were lower than normal. She assured him that's the height she wanted them at but then when he'd done the job she realised they were too low and wanted them higher after all but didn't want to pay him.

He now gets customers to sign the order form describing work to be carried out including measurements.

He finds it's the more well off customers that try to delay or wriggle out of paying or try to pay less than agreed and that the less well off will pay up front.

whiskeyman

cormie wrote:

You should get some anti virus software;)

Can't let that little gem slip by without a ROFL!!!


As already mentioned, there's just some nuts out there who are always on for an argurment with a company, no matter what.
A lot of it is down to people skills to be honest, as they refuse to see the employees and fellow humans and almost have a personal vendetta against them for being part of the company.

Sam Vimes

Fajitas! wrote:

I do relief work for a travel centre with Bus Eireann... I know everybody has their grudges against public transport, but some of the calls are unreal.

my girlfriend was dropped off in athlone. the driver pulled in at the side of the road to let her off a few miles before the bus station. he opened the luggage thing, one of the new automatic ones, and then while she was climbing in to get her bag, he drove off with the thing still open. she had to jump off the bus without her bag rather than be killed and had to get a taxi to the bus station to collect her bag. then the driver outright refused to apologise. not just that he didn't give her one, she asked for one and he said no. sometimes the customer is right.

TheGooner wrote:

Anyways, you know what her arguement for not paying was?

And this is true...

She says: Do you know I have a degree in English and your just a shop girl....!

well she has a point. who are you to be telling an arts graduate what to do? that degree took four years of hard drinking and dossing to get.


i was working in an internet cafe type thing and someone phoned up and asked if he could use limewire to download music on our computers. i said no. then he asked if he could use it to download windows. i said he could buy it from us for €189 (i think it was). he didn't seem to realise it was illegal

then he asked me where i get my music. with only a moments hesitation i said "the itunes music store"

Manolo Blahnik

Okay 3 months ago I went into Peter Marks to get my hair cut. My hair was pretty long an I wanted 3 inches off it and get a fringe. Nothing out of the ordinary right?

When I told the hairdresser what I wanted done she told me to wait too minutes and came back and told me ''Sorry I don't think you'll like it''. I told her that is what I want but she wouldn't listen. Then I got the manager coming down to me saying that the hairdresser would feel uncomfortable doing it so I had to walk out of the place. Bit pissed off since I took the day off work so they could fit me in for a time and I had my cousins wedding to go to the next day. What kind of hairdressers doesn't cut your hair! I went straight over to Toni and Guy and they cut it no problem and it turned out great.

It not like I was asking for some insane haircut. That's the last time I'll ever step into Peter Marks. Sometimes hairdressers only do what they want not what the customer wants.

Last week I was in Mango and brought a top up to the counter with 40 euro on it's tag. The girl scanned it through and then was like ''oh sorry those tops are actually 60'' and slapped a 60 euro sticker on it. They all said 40 on the rail. I told her you can't display them for the wrong price and she just gave me a look.

My point - sometimes the customer is right but I guess not always.

MrPinK

Manolo Blahnik wrote:

Last week I was in Mango and brought a top up to the counter with 40 euro on it's tag. The girl scanned it through and then was like ''oh sorry those tops are actually 60'' and slapped a 60 euro sticker on it. They all said 40 on the rail. I told her you can't display them for the wrong price and she just gave me a look.

It doesn't sound like the retail did anything wrong here, unless they knowingly priced it incorrectly. They informed you of the mistake before you paid, and they fixed it straight away. That's all that the law requires them to do.

EDIT: and option 3 in the poll just seems odd to me. Always right in certain circumstances? It's like saying I'm always right, except for when I'm wrong.

Manolo Blahnik

Well they didn't fix the rest of them when I was in the shop. Maybe they did when I left but it's against the law in the first place to display goods for the incorrect price. The strange thing is that it was printed on the tag 40 euro and underneath the amount in english pounds she just put on a plain black sticker just saying 60.

MrPinK

It's only against the law if it's done intentionly. The law allows for them to make mistakes, as long as they correct them when they're discovered.

Pythia

Manolo Blahnik wrote:

it's against the law in the first place to display goods for the incorrect price. .

This is exactly what I'm talking about!
People who think they know what they're talking about when they don't.

FranknFurter

While working in B&Q I was passing by a customer who was giving me a funny look, not unusual for me (Use a wheelchair but my upper body strenght is good as I used to race in a manual chair and weightlift),.....

Customer : You, you shouldnt be working in a place like this, what If I wanted that carried to the till, you wouldnt be able for it. (It was a freestanding fireplace, one of those black iron type ones, fake with a orange bulb inside :rolleyes:

Me: well, as you didnt think to get a trolley, I'd probably do you a favour and do this! (Picked up said box and carried it to the counter).

I bumped her on the queue at the till by saying to the girl at the till, (Who I knew would love this), and those in the queue, "its a bit heavy does anybody mind if I just run this ahead for the lady"?
her attitude cost her €199.99

Silly mare was so embarrased with 6 people behind, she had no intention to buy one originally, she was just using it as an example. LOL

Some days customers can just be pure entertainment.

Manolo Blahnik

Pythia wrote:

This is exactly what I'm talking about!
People who think they know what they're talking about when they don't.

Pythia, Okay so you're saying that, when I walked out of the shop that they are entitled to leave them wrongly priced.

They're not.

Pythia

Manolo Blahnik wrote:

Pythia, Okay so you're saying that, when I walked out of the shop that they are entitled to leave them wrongly priced.

They're not.

No, I didn't say that. You said

it's against the law in the first place to display goods for the incorrect price.

I replied to this. You are wrong.
K? Thanks, bye.

Manolo Blahnik

Key word - Intentionally

See ya

Stench Blossoms

Fastface wrote:

You're suppossed to take them back in that case. If it's the same company, you can return faulty goods to any branch.

Who said they were faulty? Larianne only said that she wanted to return them, nothing about there being anything wrong with them. And if there wasn't anything wrong with them then they don't have to take them back.

TheWolf

Fastface wrote:

But that's irrelevant - either way, she should have allowed the transaction - credit note, exchange, or whatever.

Why?

DublinWriter

FranknFurter wrote:

While working in B&Q I was passing by a customer who was giving me a funny look, not unusual for me (Use a wheelchair but my upper body strenght is good as I used to race in a manual chair and weightlift),.....

Customer : You, you shouldnt be working in a place like this, what If I wanted that carried to the till, you wouldnt be able for it. (It was a freestanding fireplace, one of those black iron type ones, fake with a orange bulb inside :rolleyes:

Me: well, as you didnt think to get a trolley, I'd probably do you a favour and do this! (Picked up said box and carried it to the counter).

I bumped her on the queue at the till by saying to the girl at the till, (Who I knew would love this), and those in the queue, "its a bit heavy does anybody mind if I just run this ahead for the lady"?
her attitude cost her €199.99

Silly mare was so embarrased with 6 people behind, she had no intention to buy one originally, she was just using it as an example. LOL

Some days customers can just be pure entertainment.

Brilliant. There is a God. Make that man a manager.

Sometimes rudeness in shops pisses me off, but then again I look at what the general shop assistant has to put up with from the great unwashed in this city and I can't say I blame them.

I was in a queue in Centra in Camden St. a few weeks ago, and the guy in front was wearing a builders hard hat and spoke with a northern accent.

He asked the Chinese guy at the counter for an AA battery and the guy proffered him the usual Duracel pack of 4. "No, no I only want one" and the Chinese guy started to explain that he couldn't split the pack. Mr.Builder storms out of the place like he's just been told he's been fired and had the greatest ill of the world put on his shoulders.

I asks ya.

Stench Blossoms

Fastface wrote:

Same shop, different branch - it's still the same company.

If I want to return something to Dunnes, I'll do it in any branch.

But they dont have to take it back if theres nothing wrong with it.

Larianne

Well its slightly different because its Travel Retail so prices are different/barcodes different etc to those bought in the high street.

Hey that's what Im told, we can't take anything back that wasn't bought in the store.

Stench Blossoms

Fastface wrote:

I'm aware of that, BUT that's not what she's saying - she WAS going to take it back until she realised it was bought in a different branch, which shoud be irrelevant.
I know she doesn't HAVE TO take it back if it's not faulty, but the fact remains that she was going to! Therefore, your point is null and not up for discussuion.

Well i used to work on the customer service desk in Dunnes and we had a "sale department" and items purchased in there could only be returned to our particular Dunnes store because other stores didn't stock them items.

Betsy79

i know that feeling! i'm working in dublin airport and we have a sign, that luggage trolleys are not allowed in the restaurant area cause of fire regulations and you won't believe the amount of arguments i had with customers about that!!
they are just so lucky that i never ring airport police! the abuse i have to put up with sometimes is just unreal! i try not to loose my temper but it is very hard!

customer always think that they in the right and they sometimes make you feel like you don't know how to do your job!

ages ago i had some 50 year old woman calling me a bitch and she told me i should go back to my own country!!! sorry it was: "****ing bitch go back to your own country!" i wasn't impressed bout that to be honest!!!:mad: :mad:

dimerocks

I work in a video store and they are rarely right. I have gotten so muhc abuse over the last while. And its always the same type of people who throw the abuse bucket at you. Facking mother with their children and there Land Rovers!!

Larianne

Can't take it back because it wouldn't scan so can't sell it....the product not on the system, the receipt can't scan onto the system, also the pricing is different so there could have been an issue with that also.

DEmeant0r

I used to work in a pizzeria which shall remain anonomous I used to get calls from angry customers because their pizza hasn't arrived yet and shout at me like its my fault the delivery driver hasn't arrived at their house yet... but I guess it's to be expected.

astrofool

The shops could also have been a franchise, or just have a policy that the item has to be returned to the same store?

Princess Consuela Bananahammock

Doning a facepainting gig for a large chain store opening that shall remain anonymous. After a eight hour shift, fnishing up at 6.30 (half an hour late) I was caearing up when a mother came to me dragging a six year old to be painted. I pointed out that I was finished.

"Well, you try telling that to a child!"

I bent down to the child and said, "I have to go home now to my own children and I'm already late, but if you come back tomorrow I'll paint you then!"

Child smiled, then got dragged away by frustrated woman. I felt awful for the poor mite....

tinkerbell

Tesco have a policy where if they charge you a different price than the price displayed, and you notice this when they ring it up in the till, they must give it to you for free (tiz on a sign). Happened to me once, and I got my item for free

The_Minister

tinkerbell wrote:

Tesco have a policy where if they charge you a different price than the price displayed, and you notice this when they ring it up in the till, they must give it to you for free (tiz on a sign). Happened to me once, and I got my item for free

I once noticed that they had the price wrong so I came back later and bought about 10 packets. It was like getting ten free.

DEmeant0r

10 packets of..?

The_Minister

Senritsu wrote:

10 packets of..?

Sorry....Creme eggs (3 pack)

DEmeant0r

lol must've been a joyous easter

Andy-Pandy

Its amazing how many people think its my fault there phone is liquid damaged.