Paddy Poker Disconnects (Again)

ntlbell

After spending $300 in this game, I'm in an ok position with 50 or so players left and ppp goes down i come back to find 60% of the stack gone all to one person it looks like everyone on the table's blinds went to him he went from about 15k to 45k in a couple of rounds as he was the only one left.

Anyone else have issues? this is not good enough I'm very disapointed as i had a resonable chance of getting a ticket.

:mad: :mad: :mad: :mad:

roryc

Mine is gone again :(:(

BrokenArrows

Ya i just posted about this in the main poker forum.

Was not involved in anything as much as $300 only $5 STT but i lost a large chunk of chips to someone too.

califano

ntlbell wrote:

i come back to find 60% of the stack gone all to one person it looks like everyone on the table's blinds went to him he went from about 15k to 45k in a couple of rounds as he was the only one left.

Oh is that what all that chat afterwards was about to the Italian player. I wonder why that guy survived the disconnect?. I didnt realise people had lost chips to others during the down time.
Thats very unfortunate ntlbell. I'd be gutted too.

ntlbell

rounders123 wrote:

Oh is that what all that chat afterwards was about to the Italian player. I wonder why that guy survived the disconnect?. I didnt realise people had lost chips to others during the down time.
Thats very unfortunate ntlbell. I'd be gutted too.

well i'm assuming as i think he was the only one not from ireland at the table he was connected through a different network ?

not sure but i am fuming.

cardshark202

Why can't they just pause all play until the network returns? Tournamnts can resume once the network is back up. Seems simple enough stuff really.

roryc

I called an all in..then got disconnected... when the table came back my seat was empty and we were on break.

Tried to check HH to see if I had lost the hand...not working
Tried to check tournament info....not working

Break ended and suddenly I appeared back, with the same amount of chips I'd had BEFORE the all in...

VERY annoying...

MrPillowTalk

Gone again bull**** bull**** bull****

califano

After reading this thread i cleverly decide to play two stt's on ppp and the same disconnect problem happens:rolleyes: .

roryc

One lad just made a point that the software can't handle this many runners in one tourney... surely this isin't the case?

Oh and Rounders... genius

ntlbell

roryc wrote:

One lad just made a point that the software can't handle this many runners in one tourney... surely this isin't the case?

Oh and Rounders... genius

It's possible, but any decent network would have this fully tested and shouldn't offer tournaments with 999 players if it's too much of a load for thet network but after tonight nothing would suprise me

roryc

connection gone again....


FCUK FCUK FCUK ! ! ! !! !

Came back to find out that PPP decided to play on without me. Return to find I'm on 1000. Next hand I'm gone. I better get a fcuking refund for this

GRRRRRRRRRRR ! ! ! !

MrPillowTalk

gone again

**** this all my money is coming off tribeca in the morning and going back on crypto

bill_ashmount

I'm watching the PPP qualifer now, gone again. It's a disgrace:mad:

roryc

Absolutely fcuking ridiculous... Is it that hard to stop the tournament while some players are disconnected ? ? ? ? ? ? ?

Some players on other networks are profiting big time. What a fcuking JOKE!

padser

Ok Iv been away from this forum really for the last couple of months. But when I left PPP were very active here (Nicky and Karl) [it actually annoyed me the airing that they were getting]. Have they stopped posting, or are they just conspicuously absent on this thread//??

EDIT:::: I just realised the thread is only an hour old, Sorry, thought it had been going since 9.30 this morning

ArmaniJeanss

I was playing STTs via VC, and had the same problems, so its not just a PPP problem.
Very bloody annoying though. Was 'only' playing $15 STTs and absolutely hacked off, cant imagine how anyone playing big games would feel.

ntlbell

well in fairness to karl and nikki i don't think they're obliged to answer directly to boards, but i do hope they look into this and look after the players that have lost alot of money tonight.

roryc

ArmaniJeanss wrote:

I was playing STTs via VC, and had the same problems, so its not just a PPP problem.
Very bloody annoying though. Was 'only' playing $15 STTs and absolutely hacked off, cant imagine how anyone playing big games would feel.

Don't get much bigger than the $100K

Too annoyed to stay online... Im off to bed


GRRRRRRRRRRRRRRRRRRRRRRR

:mad: :mad: :mad: :mad: :mad: :mad: :mad:

The C Kid

Major problems on Crypto over the past few days also.

Could be the cyber-terrorists again.

cardshark202

Bloody disconnects have cost me $200 and I want it back.

Fatboydim

I'm down a buy in top up and rebuy in the 100k.

Had average stack for tourney but shorstacked on my table. Get disconnected and come back to find I'm on BB with A9Hearts flashing so I press call before it dissappears only to find it's raised in two spots. The raise commits me to going all in on a gutshot draw with a J78 flop. It's called and I go out in 300 and something place. Annoying as the first caller had A7 and if it wasn't for the disconnect I would probably have folded or reraised all in and if the A7 called the J 10 might have folded. But there we go.

ionapaul

I image PPP will be paying out big time tomorrow, rather than lose many players for ever.

Lafortezza

Is it Tribeca itself or PPP/VC/etc?

Fatboydim

Tribeca - because I tried logging on through VC as well.

TacT

ugh, I feel your pain. I used to go nuts when that kind of thing happened to me on tribeca while playing cash games and tourneys. I wanted to play this myself tonight but decided not to, thank frickin christ almighty!

All tribeca ever have to say about it is, "tough cookie" I'll be shocked if you get a cent out of them. Business gets taken elsewhere in the meantime but they don't care because they have a million muppets pumping cash into them. Sad state of affairs altogether

clint_silver

when were the disconnects happening? I was on PPs from about 11:30 til about 1:30 last night and didnt have a problem.

Culchie

You won't make a detective .... check the posting times for clues:)

clint_silver

D.I. Silver was up late last night.

ianmc38

I had the same problem with Doyles Room as well, so it must have been a network issue.

I'd rather have got a disconnected loss than the sick 1 outer that crippled me.

On a side note, I lost $300($750 pot) on the Crypto network last night when i got raised all-in for an extra $8 when holding the stone cold nuts. Software crashed and folded my hand.

I've told Sun Poker i'll never play on their site again if the money isn't refunded.

cardshark202

I got an email last night from PPP saying they'd contact me in a few hours regarding the situation but its been like 15 hours and still nothing. Anyone hear anything yet?

Samba

The joys of online poker

PPP-Pit Boss

Upstream provider experienced a meltdown initially for 5 minutes at 9pm (our time) and then as they attempted to bring full service back on line they experienced several intermittant package losses enroute.
I might be in danger of imp accusing me of talking down.. but for those who do not know what "upstream provider" means. Basically one of the internet providers along the server - customer route one that was server side fell into difficulty. Anyone using that internet provider in that location was affected.

This outage affected the entire TT network and all customers who would have used that internet provider. This outage was NOT a PPP outage.
The network itself was running perfectly NO load issues any and all volume issues have been solved.

We are trying to assist customers with issues at the moment we have a number of complaints and are dealing as best we can under the circumstances.

Sorry for the inconvenience It could not have happened at a worse time with the 100k and the IO in progress. Unfortunately though the issue was out of our control.

cardshark202

Will there be refunds for those worst affected?

PPP-Pit Boss

We are working through all complaints at the moment. Unfortunately this outage was completely out of our control, it was not a network disconnection, nor was it a ppp disconnection, it was an outage caused by failure on the part of an internet provider. Much in the same way as it would be should one of the power suppliers experience a black-out. eg ESB transmitter fails, power cut ensues, player in the middle of a tournament can no longer play.
It is beyond annoying but we do not control the internet provider indeed we do not provide internet connectivity.

cardshark202

PPP-Pit Boss wrote:

We are working through all complaints at the moment. Unfortunately this outage was completely out of our control, it was not a network disconnection, nor was it a ppp disconnection, it was an outage caused by failure on the part of an internet provider. Much in the same way as it would be should one of the power suppliers experience a black-out. eg ESB transmitter fails, power cut ensues, player in the middle of a tournament can no longer play.
It is beyond annoying but we do not control the internet provider indeed we do not provide internet connectivity.

I don't like what this post is implying. If there ain't no refunds, screw tribecca. This was my first ever tournament on that network so you can see why I wouldn't have a high opinion of it.
I know you said that it wasn't a network problem as such but surely the traffic could have been routed another way no? Anyway refunds please or I'll be cashing out my remaining tribecca funds.

fixer

cardshark, take it up in email.

cardshark202

just got an email there telling me I've been refunded $99 as a 'gesture of goodwill'. I appreciate this but I want the rest of what I paid and i've made that known in my response.

DeadParrot

This outage affected the entire TT network and all customers who would have used that internet provider

Just to get this right in me head.
Its not down to everyone who was using eircom/NTL/IBB etc
more that the 'hops' one of more of these ISP's were taking was not functioning?

Norwich Fan Rob

in fairness, by the look of it, it wasnt their fault.(PPP or Tribecca). Just an internet provider problem, out of their control, unlucky, annoying, just one of those things.

DeadParrot

Norwich Fan Rob wrote:

in fairness, by the look of it, it wasnt their fault.(PPP or Tribecca). Just an internet provider problem, out of their control, unlucky, annoying, just one of those things.

thats what its looking like to me anyway.
No help to the folks affected though

TacT

Norwich Fan Rob wrote:

in fairness, by the look of it, it wasnt their fault.(PPP or Tribecca). Just an internet provider problem, out of their control, unlucky, annoying, just one of those things.

yes but sadly tribeca tends to go up and down like a yoyo more often than not, when it's happening it's costing people money and it's unacceptable. As part of the network I see responsibility lying with them to ensure their service is good instead of hearing the same old stories time and time when it goes yoyo and cash gets lost.

Cardshark, I would have taken that gesture of goodwill and said thank you very much! It is a nice gesture on their behalf and I have never once had any money refunded to me for any disconnects on tribeca through any of their skins.

cardshark202

Norwich Fan Rob wrote:

in fairness, by the look of it, it wasnt their fault.(PPP or Tribecca). Just an internet provider problem, out of their control, unlucky, annoying, just one of those things.

Maybe not but I've heard of numerous connection problems on Tribecca and never suffered any on the likes of stars.
When a connection failure like that happens, all action should be paused on the site and resumed once the connection is back up. Would this be viable? Its only a few lines of code...

cardshark202

TacT wrote:

Cardshark, I would have taken that gesture of goodwill and said thank you very much! It is a nice gesture on their behalf and I have never once had any money refunded to me for any disconnects on tribeca through any of their skins.

I mentioned my appreciation but I think what would cost them about $100 to refund me now would be more than made up for in rake in the future. Its all about keeping your customers happy. If they fail to do so now then I can guarantee they will lose my custom in the future. Anyway heres hoping they refund me the rest.

ntlbell

Norwich Fan Rob wrote:

in fairness, by the look of it, it wasnt their fault.(PPP or Tribecca). Just an internet provider problem, out of their control, unlucky, annoying, just one of those things.

This doesn't hold water Rob, tribecca even much smaller networks have multiple redundant links to multiple providers, if tribecca has one single point of failure which i very much doubt they shouldn't be in the buisness.

Daithio

I wasn't playing at the time but if I was I'd expect a full refund for any losses. I don't know much about the issue but I do know that there are certain sites which simply NEVER go down, and these sites are providing a service to a lot more people than tribecca, so there must be something that can be done. It wasn't their fault that the server went down, but they should have some sort of back up system in place for this. If there is no backup system then surely the whole site should be frozen as Cardshark suggests.

fixer

Purely fictional example of internet routing:

say you're on eircom broadband. their upstream might be global crossing. they hand off packets to verizon who passes them on to Qwest, who is one of the upstreams for PPP.

say I'm on NTL digital. Their upstream is Level 3, who hands off packets to Sprint who pass packets to XO who is another PPP upstream.

IF Verizon dies, you on eircom broadband may be cut off from PPP, while I on NTL may be perfectly fine.

In the old days, the packets would always find a way to get there, but with competition and the commercialization of peering relationships, the packets might get dropped or at least queued to a low priority, causing your PPP software to remain disconnected.


Here is one fictional example of how PPP did nothing wrong and in their contracts with their players wouldn't be expected to have to reimburse anyone. If they offer anything at all, consider yourself lucky.

ionapaul

So is PPP just unlucky in this regard? Why has it never happened to me on Stars? I should add I probably play less online than most of you so maybe it has happened on Stars and I've been lucky enough to miss it!

cardshark202

fixer wrote:

Purely fictional example of internet routing:

say you're on eircom broadband. their upstream might be global crossing. they hand off packets to verizon who passes them on to Qwest, who is one of the upstreams for PPP.

say I'm on NTL digital. Their upstream is Level 3, who hands off packets to Sprint who pass packets to XO who is another PPP upstream.

IF Verizon dies, you on eircom broadband may be cut off from PPP, while I on NTL may be perfectly fine.

In the old days, the packets would always find a way to get there, but with competition and the commercialization of peering relationships, the packets might get dropped or at least queued to a low priority, causing your PPP software to remain disconnected.


Here is one fictional example of how PPP did nothing wrong and in their contracts with their players wouldn't be expected to have to reimburse anyone. If they offer anything at all, consider yourself lucky.

Eh I don't agree with this. I still had a live connection to the internet. It was at their end and not ours where the problem happened. The example you give is completely different and bears no relation to what happened last night.

cardshark202

ionapaul wrote:

So is PPP just unlucky in this regard? Why has it never happened to me on Stars? I should add I probably play less online than most of you so maybe it has happened on Stars and I've been lucky enough to miss it!

Nope Stars is the nuts. It never happens on stars probably because they are more capable than many of their competitors.

ntlbell

cardshark202 wrote:

Eh I don't agree with this. I still had a live connection to the internet. It was at their end and not ours where the problem happened. The example you give is completely different and bears no relation to what happened last night.

Your slightly missing the point he's trying to make, it wouldn't cause a complete network outage on your end e.g. you will still see pages like google or boards.