360 is a piece of dirt

Macker1

Having read a number of people have had issues with their 360, I now find myself in the same boat. Over the last 2 weeks I have seen the console lock-up / crash when playing various games. I have had the ring of light blink red and had the error message E71 contact Xbox/support.

Anyone else seen these issues, if so what did you do.

I will be ringing Microsoft tomorrow morning to discuss the matter.

BTW..... its a premium pack that was bought on launch day. Its definately not a heating issue as the power supply is isolated and well ventilated.:mad: :mad: :mad: :mad:

Ciaran500

So that makes the 360 a piece of dirt?

Just ring Microsoft and you'll have a new one soon.

danbhala

just give em a ring and UPS will come and collect it. you'll get it back in a week as good as new (well considering it was dodgey it better be better than new!)

Macker1

Ciaran500 wrote:

So that makes the 360 a piece of dirt?

Just ring Microsoft and you'll have a new one soon.

Yes it does. After waiting patiently for months and paying out hard saved money I expect the hardware from a reputable company to function correctly. Can me old fashioned but what I expect as the consumer.:mad:

steviec

Macker1 wrote:

Yes it does. After waiting patiently for months and paying out hard saved money I expect the hardware from a reputable company to function correctly. Can me old fashioned but what I expect as the consumer.:mad:

True but as long as they're replacing it for free(which they will) what more can you ask. Cutting edge technology can and will have bugs in the initial production run.

xanthor

steviec wrote:

True but as long as they're replacing it for free(which they will) what more can you ask. Cutting edge technology can and will have bugs in the initial production run.

He said it.



At least MS are willing to deal with problem consoles.

Unlike a certain other company....

Macker1

xanthor wrote:

He said it.



At least MS are willing to deal with problem consoles.

Unlike a certain other company....

That maybe so but its still fustrating.......

Rang MS this morning, spoke to chap regarding issue after a brief talk he informed me that the unit would need to be returned for analysis / repair. I will be sent out a box and labels. I have to pack up the console along with hard disk & power supply and then ring the courier who will collect the unit. Within a 7-10 day timeframe the unit will either by repaired or replaced and sent back to me.

Its a professional enough response but it still means that I'm without the console for over a week. I don't play it that much but the point is that after shelling out 410 euro I should have the option of playing whenever I want too. Due to a poor manufacturing process on behalf of MS the 360 is not proving to be reliable. This is backed up by plently of other similar issues that people have experienced ( see the forums on Xbox.com )

After this if it fecks up again, I'll be taking a refund.

dub45

steviec wrote:

True but as long as they're replacing it for free(which they will) what more can you ask.
Cutting edge technology can and will have bugs in the initial production run.

With all due respect to you this is nonsense and is the sort of accepting attitude that allows Companies to behave as they do. Companies spend a fortune on marketing creating a demand for product that is far from cheap and customers are entitled not to be used an as experiment.

As another poster rightly points out irrespective of how good customer service maybe you are still without the product and without your money! and then there are all the phonecalls inconvenience etc.

Far better to know there was 'cutting edge' product testing going on!!!!!

KdjaCL

So you spent €400 on a new machine which doesnt work......sounds like a piece of dirt to me.

Cutting edge and accept it?

No other console has had issues like the 360 at launch, fair enough 1 in a hundred may have a manufacuring defect but not 10 ina hundred just not working.

I got one on launch day and sold it, the guy i sold it too has had 3 off the same receipt from it just not working.


kdjac

zAbbo

No amount of whinging is going to majically fix it, i've had various tech parts breakdown in the past, and from the customer service that MS have shown you, they seem to be making the problem as painless as possible.

If you've ever had to RMA tech parts, you'd know what im taking about

dub45

zabbo wrote:

No amount of whinging is going to majically fix it, i've had various tech parts breakdown in the past, and from the customer service that MS have shown you, they seem to be making the problem as painless as possible.

If you've ever had to RMA tech parts, you'd know what im taking about

But again this is the wrong type of attitude. A customer is supposed to console himself because the business he is dealing with is not as bad as the one you dealt with?:rolleyes:

This again is the type of stuff that allows companies to behave as badly as they do towards customers.

zAbbo

Dub45 the guy with all the answers, tell me this wise guy, what should the OP have done?

dub45

zabbo wrote:

Dub45 the guy with all the answers, tell me this wise guy, what should the OP have done?

I am not claiming to have all the answers nor do I claim to be a 'wiseguy'.

What I am attempting to point out is that by adopting the various attitudes above - 'well it is a new product' or 'you think you have troubles you want to deal with my crowd' we develop an accepting attitude which allows companies to walk all over us. Meantime they have our money and as often as not to get any satisfaction is quite an ordeal and actually costly in terms of money and time. Especially in the IT area I belive companies launch products/software regularly before it is ready and the consumer pays the price.

Think how many parents are probably affected by the 360 - firstly they are probably nagged to produce the money for it and then when it goes wrong they are the ones who have to start following up Mircrosoft. And again I empahsise you may only be without the product for a week but thats a week that you are without your money or a product. I dont recall that Microsoft or anyone else 'lends' consumers amounts of money even for short periods.

There was a time long ago when businesses were beholden to customers that has been reversed sadly.

steviec

I don't see how Microsoft are 'walking all over us' with the 360.

Mine broke and they gave me a brand new one very quickly and without hassle.

So, what you reckon, Bill Gates was sitting in his evil empire thinking to himself 'I know, lets purposely make sure our products break so that we have to spend a fortune replacing them for people, it'll be worth the cost because it'll make our customers unhappy'

In reality they made a console to the best of their ability that pushed the boundaries of power for the price, and in doing so some bugs have popped up, which they've done their absolute best to fix for customers with as little hassle as possible.

Macker1

dub45 wrote:

I am not claiming to have all the answers nor do I claim to be a 'wiseguy'.

What I am attempting to point out is that by adopting the various attitudes above - 'well it is a new product' or 'you think you have troubles you want to deal with my crowd' we develop an accepting attitude which allows companies to walk all over us. Meantime they have our money and as often as not to get any satisfaction is quite an ordeal and actually costly in terms of money and time. Especially in the IT area I belive companies launch products/software regularly before it is ready and the consumer pays the price.

Think how many parents are probably affected by the 360 - firstly they are probably nagged to produce the money for it and then when it goes wrong they are the ones who have to start following up Mircrosoft. And again I empahsise you may only be without the product for a week but thats a week that you are without your money or a product. I dont recall that Microsoft or anyone else 'lends' consumers amounts of money even for short periods.

There was a time long ago when businesses were beholden to customers that has been reversed sadly.

Hear Hear........ Another person with the right consumer attitude.

KdjaCL

steviec wrote:

In reality they made a console to the best of their ability that pushed the boundaries of power for the price, and in doing so some bugs have popped up, which they've done their absolute best to fix for customers with as little hassle as possible.

LOL do you work for them? Its hardly groundbreaking and some bugs? The machines just dont work thats not a bug or a feature its a flaw something consoles normally never have. They rushed out an unfinished console but thankfully fans like yourself accept this ****.

kdjac

Macker1

steviec wrote:

I don't see how Microsoft are 'walking all over us' with the 360.

Mine broke and they gave me a brand new one very quickly and without hassle.

So, what you reckon, Bill Gates was sitting in his evil empire thinking to himself 'I know, lets purposely make sure our products break so that we have to spend a fortune replacing them for people, it'll be worth the cost because it'll make our customers unhappy'

In reality they made a console to the best of their ability that pushed the boundaries of power for the price, and in doing so some bugs have popped up, which they've done their absolute best to fix for customers with as little hassle as possible.

The bottom line is that M$ should not have released a product that is obviously flawed. I personally don't care what Bill is doing, all I know is that he has my €410 and I'm without a working console.

People nowadays are all too willing to persevere with substandard product. It does'nt matter that the product is next-gen or pushing boundaries, whats matters is that prior to release the product is qualified by a process of testing. This is something that M$ have not done properly, based on the level of issues that people are having.

As a goodwill gesture M$ should compensate any consumer that is having to return a faulty console. This could by means of a voucher, points for use on Xbox Live or even a 360 accessory:rolleyes:

Dooom

dub45 wrote:

With all due respect to you this is nonsense and is the sort of accepting attitude that allows Companies to behave as they do. Companies spend a fortune on marketing creating a demand for product that is far from cheap and customers are entitled not to be used an as experiment.

As another poster rightly points out irrespective of how good customer service maybe you are still without the product and without your money! and then there are all the phonecalls inconvenience etc.

Far better to know there was 'cutting edge' product testing going on!!!!!

Steviec is right. New technology always has its glitches. And with todays technology races, there's less time for thorough testing and more of a demand to have the new technology now.

dub45

Spike wrote:

Steviec is right. New technology always has its glitches. And with todays technology races, there's less time for thorough testing and more of a demand to have the new technology now.

Do you ever stop and actually think about what you have written above?

Why has new technology always got its glitches? Why is there less time?

Because the Companies make the decision that there is less time thats why!!

And where does the demand come from? it comes from the demand that is created from the millions that the companies spend on marketing to create that demand.

Millions of us have got along fine without an xbox 360 and there would there have been any major disaster if it had not been launched for a further three monhs say? who told us we needed one and created the demand for one and rushed them into the shops without proper testing?

Would two or three more months of testing have damaged their sales? where is the race? launch of the playstation is not imminent.

steviec

dub45 wrote:

Do you ever stop and actually think about what you have written above?

Why has new technology always got its glitches? Why is there less time?

Because the Companies make the decision that there is less time thats why!!

And where does the demand come from? it comes from the demand that is created from the millions that the companies spend on marketing to create that demand.

Millions of us have got along fine without an xbox 360 and there would there have been any major disaster if it had not been launched for a further three monhs say? who told us we needed one and created the demand for one and rushed them into the shops without proper testing?

Would two or three more months of testing have damaged their sales? where is the race? launch of the playstation is not imminent.

So you'd rather go an extra three months without it than the one week it takes for MS to give you a brand new one? Personally, I'd rather have had it over my Christmas break, as I did.

Gummy Panda

You always hear more about faulty xbox's then working ones. No body posts about "Hey, my xbox is great and works a treat!!". these things happen with all electronical devices, just the internet gives us the power to complain with people who also have the same problem. thus making the whole product seem faulty.

It's crap that your xbox has become faulty but you have a warranty with MS, so it will be repaired. People seem to forget the ps2 was faulty aswell. Lots of drives on them stopped working. This went on for a long time after launch. But we've forgot about that and we'll forget about this as soon as the problems have been resolved.

Hopefully they'll be quick in returning it to you.

danbhala

mine was dodge straight out of the box. has always crashed when playing only perfect dark zero and then later ridge racer 6. all other games were fine... then got it repaired and now its grand. end of story, no moaning.

R0ot

Macker1 wrote:

I expect the hardware from a reputable company

Who ever said microsoft was reputable?

rainbow kirby

While the rate of faulty Xbox 360 consoles is certainly high, the PS2 was worse at launch. I would say at this stage there are very few early-model PS2 consoles that *haven't* had problems. The moral of the story here is that waiting a little while for your consoles can be a good idea...

KTRIC

Of course the PSP launch went completely without a hitch :rolleyes:

steviec

Well I got the PSP, DS and 360 all at launch. The PSP was and still is 100% perfect. The 360 broke but Microsoft were very quick and helpful replacing it. Nintendo refused to do anything about my DS' dead pixels.

I got my PS2 and Gamecube sometime after launch, the PS2 lasted a good few years before I needed to replace it(out of warranty but Sony gave ame a hlaf price replacement) and the gamecube's still going strong.

I'm sure everyone has different experiences but electronics can be unpredictable, the important thing is I can feel comfortable that if something does go wrong Microsoft will help me.

Alnilam

hey at least MS are replacing your console, EA won't send me a replacement disc when the one they sold me cracked under normal use.

IMHO, if your not prepared to except the FACT that things fail or break from time to time then you should just sell all your posessions and crawl into a little cave somewhere, your attitude is pathetic imature and childish, on average 5% of electronic devices fail under warranty you were unlucky enough to have gotten the short straw on this occasion, which the manufacturer is happily dispatching a courier to collect your console take it away to be fixed and then returned to you inside 7-10 days, you think this doesn't cost microsoft? in the same way that they are selling the console below cost to keep consumers happy and your now looking to be compensated further? Just goes to show you the more you give people the more they want, how truly sad.

How many other users are happy and not had a problem, a hell of a lot more than have had failures so get over yourself and grow up!

Ronan

well said Alnilam, I agree completely.

dub45

Alnilam wrote:

hey at least MS are replacing your console, EA won't send me a replacement disc when the one they sold me cracked under normal use.

IMHO, if your not prepared to except the FACT that things fail or break from time to time then you should just sell all your posessions and crawl into a little cave somewhere, your attitude is pathetic imature and childish, on average 5% of electronic devices fail under warranty you were unlucky enough to have gotten the short straw on this occasion, which the manufacturer is happily dispatching a courier to collect your console take it away to be fixed and then returned to you inside 7-10 days, you think this doesn't cost microsoft? in the same way that they are selling the console below cost to keep consumers happy and your now looking to be compensated further? Just goes to show you the more you give people the more they want, how truly sad.

How many other users are happy and not had a problem, a hell of a lot more than have had failures so get over yourself and grow up!

Nobody is arguing that things dont break. What is being argued is that manufacturers rush products to market before they have been properly tested and the people that suffer because of this are the customers.

Once again you adopt the argument that because one crowd are bad (in this case EA) Microsoft are better. That is a ludicrous argument if you would stop and think about it for a moment or two - we are to judge on how bad companies are and be content because one is less bad than the other????

You may depend that any company will build into its selling price (or its long term pricing strategy) the costs of replacements and the one who pays for it is the customer and if you truly belive

............... they are selling the console below cost to keep consumers happy .................

then you really are in need of help honestly!!!!!!!!

Microsoft are selling this machine to further their profits - there is nothing wrong with that - its the way the world works - but they are certainly not selling it below cost to keep the consumers happy.

How many other users are happy and not had a problem, a hell of a lot more than have had failures so get over yourself and grow up!

Have you forgotten that this is what we supposedly pay our money for? A product that works!

um7y1h83ge06nx

dub45 wrote:

With all due respect to you this is nonsense and is the sort of accepting attitude that allows Companies to behave as they do. Companies spend a fortune on marketing creating a demand for product that is far from cheap and customers are entitled not to be used an as experiment.

As another poster rightly points out irrespective of how good customer service maybe you are still without the product and without your money! and then there are all the phonecalls inconvenience etc.

Far better to know there was 'cutting edge' product testing going on!!!!!

Everyone is entitled to their opinion, but I would tend to disagree. I work in the Electronics industry and most people have no idea the amount of work it takes to develop a chip. Some of the development lifetimes can be up to two years, from the initial idea and feasibilty study to part release. Despite rigorous testing, faults still slip through.

A lot of consumer products companies have agreements with their chip suppliers, where the chip designer/manufacturer takes the fall if a major fault develops in a products and it's their chip that is causing it, resulting in product returns and/or production line delays. With something like the 360, this is massive money.

Reputation is everything in this business. If one of MS suppliers is causing them grief, then depending on the part, MS may be able to change to another supplier. In fact some big companies use different suppliers at the same time for the same type of chip. So if company A's chip is causing hassle, they will temporarily cuts orders for company A's chip, and get company B to take up the shortfall. Company A f**ks up too many times and they may lose the business permenently.

All in all, consumer product companies and chip designers/manufacturers DO try their utmost to make sure everthing works perfectly, but due to the complexity of the parts, problems can still occur.

dub45

Khloe Rich Sweeper wrote:

Everyone is entitled to their opinion, but I would tend to disagree. I work in the Electronics industry and most people have no idea the amount of work it takes to develop a chip. Some of the development lifetimes can be up to two years, from the initial idea and feasibilty study to part release. Despite rigorous testing, faults still slip through.

A lot of consumer products companies have agreements with their chip suppliers, where the chip designer/manufacturer takes the fall if a major fault develops in a products and it's their chip that is causing it, resulting in product returns and/or production line delays. With something like the 360, this is massive money.

Reputation is everything in this business. If one of MS suppliers is causing them grief, then depending on the part, MS may be able to change to another supplier. In fact some big companies use different suppliers at the same time for the same type of chip. So if company A's chip is causing hassle, they will temporarily cuts orders for company A's chip, and get company B to take up the shortfall. Company A f**ks up too many times and they may lose the business permenently.

All in all, consumer product companies and chip designers/manufacturers DO try their utmost to make sure everthing works perfectly, but due to the complexity of the parts, problems can still occur.

And I suppose the screen on the Apple Nano was incredibly complex and rigorously tested? Even bringing one around in a coat pocket for a few days would have shown up that one. I was in an IT shop the other day and the assistant there showed me a carton of linksys routers that were being returned simply because they are incapable of holding the user settings - how rigourously tested were they? (And I had one of those models and you would not belive the lousy support I got from Linksys when I attempted to query this fault with them.)

Look these companies chose to be the chip game - of course it is a complex business and they know that no one forced them to be in it but I dont see why the consumer should be grateful to them when they actually get what they pay for - we are far far too beholden to companies and buy into their marketing messages far far too easy.

Alnilam

dub45 wrote:

Nobody is arguing that things dont break. What is being argued is that manufacturers rush products to market before they have been properly tested and the people that suffer because of this are the customers.

Please Define "Properly Tested" and while your at it lets see what you think is an acceptable failure rate for these devices, seeing as how perfection is an unrealistic and impossible goal to achieve what do you think is acceptable?

dub45 wrote:

Once again you adopt the argument that because one crowd are bad (in this case EA) Microsoft are better. That is a ludicrous argument if you would stop and think about it for a moment or two - we are to judge on how bad companies are and be content because one is less bad than the other????

no I'm using that as a reference point for the quality of after sales service, a console is a lot more costly an item to replace than a disc yet MS are prepared to take that hit as well as all the transport cost etc. they are offering IMO the best support of any hardware product I have ever read about.

dub45 wrote:

Microsoft are selling this machine to further their profits - there is nothing wrong with that - its the way the world works - but they are certainly not selling it below cost to keep the consumers happy.

maybe that's not there sole motivation for selling below cost but it's definatly a factor, would you be happy to pay €800.00+ for a game console? I think not and neither would I or the vast majority of people who have already purchased 360's I'd hazard a guess.

dub45 wrote:

Have you forgotten that this is what we supposedly pay our money for? A product that works!

Excuse me, but the product has worked and will work again once it has been repaired, it will be away for 7-10 days to be repaired, you have an unrealistic idea that anything less than a 0% fail rate is an untested product. AS I said earlier get over yourself and grow up

um7y1h83ge06nx

dub45 wrote:

And I suppose the screen on the Apple Nano was incredibly complex and rigorously tested? Even bringing one around in a coat pocket for a few days would have shown up that one. I was in an IT shop the other day and the assistant there showed me a carton of linksys routers that were being returned simply because they are incapable of holding the user settings - how rigourously tested were they? (And I had one of those models and you would not belive the lousy support I got from Linksys when I attempted to query this fault with them.)

Look these companies chose to be the chip game - of course it is a complex business and they know that no one forced them to be in it but I dont see why the consumer should be grateful to them when they actually get what they pay for - we are far far too beholden to companies and buy into their marketing messages far far too easy.

Yeah, those Nano screens are well dodgy! And those routers, i'd be well p*ssed if I bought one of those! :eek: I wasn't totally defending the companies though, just saying problems can occur.

In the end it's all down to $$. Take a chip for example. There is different levels of testing depending on the end application of the chip. A 360 is not seen as a critical application and hence the components wouldn't receive the same levels of testing as those chips that would be used in cars, aviation, or military applications. Of course automobile/aerospace/military tested chips are more expensive.

Sorry to ramble, but once I was looking at the testing procedures that the FAA (Federal Aviation Authority) demands for software that is used in aircraft. It's absolutely insane! Windows definitely wouldn't make the cut

There is a component i'm involved with at the moment that will be pretty much cutting edge in it's field when released. However the first question a very large and well known multinational asked in a meeting recently, was how much will it cost. It has to be sold for less than a euro!

But yeah, there really is too many f**k ups in the industry. And I have a 360! It's still working (touch wood)!

iregk

Ok a lot of fairy tale lets save the world crap in here. Yes we should be getting first rate fault free products all teh time but in truth we don't. Live with it. If you were to not buy products based on the fact that they were not fully tested you wouldn't own a thing!!!

I work for a software company and we have a huge testing department that put the software thought copious amounts of tests. They pass it and it goes out. however we cannot simulate real world usage in here and as such we have over 100 bugs registered in our problem dbase. Is this because we rushed a product and cut corners with testing? No, we took our full time in producing it but we cannot account for the problems that arise when 25,000 users simultaneously use the server!

All electronic products especially in their first run suffer faults. The PS2 took the biscuit! Some of this is due to cutting corners in testing some is due to what I said above about real world situations.

Like my laptop. I got a warning from Dell that the battery I have could potentially be a fire hazzard and that they would send me a replacement. Should I go man and loose the plot as the product isn't perfect? No, they are replacing it so lets take the replacement and move on.

Macker1

Alnilam wrote:

hey at least MS are replacing your console, EA won't send me a replacement disc when the one they sold me cracked under normal use.

IMHO, if your not prepared to except the FACT that things fail or break from time to time then you should just sell all your posessions and crawl into a little cave somewhere, your attitude is pathetic imature and childish, on average 5% of electronic devices fail under warranty you were unlucky enough to have gotten the short straw on this occasion, which the manufacturer is happily dispatching a courier to collect your console take it away to be fixed and then returned to you inside 7-10 days, you think this doesn't cost microsoft? in the same way that they are selling the console below cost to keep consumers happy and your now looking to be compensated further? Just goes to show you the more you give people the more they want, how truly sad.

How many other users are happy and not had a problem, a hell of a lot more than have had failures so get over yourself and grow up!

All I wanted was a working console. My attitude is not in anyway pathetic or imature. I am very level headed in my approach to all matters, I just will not tolerate any substandard product from any company. This type of attitude is something that some be more prevalent in todays consumer.

Products that do not work correctly should not be released to the general public.:mad:

Vegeta

I also work in the electronics industry and worked on a part in the original xbox which could also be in the 360.

Failures are measured in Parts Per Million. The automotive industry accept 0 PPM. They will not accept one bad chip in a million. Its different for every company as already stated above but is anywhere between 300 to 3000 PPM. Which is 0.03% to 0.3%

I'd love to ask MS how many xbox 360s per million have broken. Testing makes up to 40% of the cost of a product in the company i work in. Its probably cheaper for MS to give out new 360s than pay a guy to spend a week working on one.

I would also be going crazy if i were in the OP shoes. MS make me sick, its up to them to test their product, if it doesn't work they are obviously cutting corners somewhere, be it sourcing parts or test time/coverage.

Its the number of people even on boards that have had a problem that i find interesting. Anything above 1% is HUGE in this industry

Alnilam

Macker1 wrote:

All I wanted was a working console. My attitude is not in anyway pathetic or imature. I am very level headed in my approach to all matters, I just will not tolerate any substandard product from any company. This type of attitude is something that some be more prevalent in todays consumer.

Products that do not work correctly should not be released to the general public.:mad:

Macker I get what your saying here, you want your console to work and that's a fair expectation but how does it follow that because your console had a problem, the 360 is a defective product that was not tested properly before release?

dub45

iregk wrote:

Ok a lot of fairy tale lets save the world crap in here. Yes we should be getting first rate fault free products all teh time but in truth we don't. Live with it. If you were to not buy products based on the fact that they were not fully tested you wouldn't own a thing!!!

I work for a software company and we have a huge testing department that put the software thought copious amounts of tests. They pass it and it goes out. however we cannot simulate real world usage in here and as such we have over 100 bugs registered in our problem dbase. Is this because we rushed a product and cut corners with testing? No, we took our full time in producing it but we cannot account for the problems that arise when 25,000 users simultaneously use the server!

All electronic products especially in their first run suffer faults. The PS2 took the biscuit! Some of this is due to cutting corners in testing some is due to what I said above about real world situations.

Like my laptop. I got a warning from Dell that the battery I have could potentially be a fire hazzard and that they would send me a replacement. Should I go man and loose the plot as the product isn't perfect? No, they are replacing it so lets take the replacement and move on.

Indeed and if you did not work for a software company would you have such a benign attitude towards this situation. Or if that battery had gone on fire might your attiude might somewhat less philosophical? And funnily enough I cannot remember the last time I bought a piece of software that had on the packaging we have tested this as much as we can but it might still be buggy!
Please bear with us....blah blah. anyone else ever seen this on packaging?

No what you see is ''this piece of software is wonderful and far better than the last version we sold you which really was not that wonderful and you really do need this version if you are not to lead a dull and boring existence''

And how about Microsofoft saying recently (apparently) that they will not fullysupport windows xp home after the end of the current year?

http://arstechnica.com/news.ars/post/20060103-5891.html

I wonder who is advising pc and laptop buyers about this?

Yes indeed folks this is the company that according to a previous poster sells stuff below cost to keep its customers happy:rolleyes: Although a Microsoft spokesman denies this:

"We're making money, not much money but we are making money," said Yoshihiro Maruyama, executive officer and general manager of the Xbox division of Microsoft Co. Ltd., Microsoft's Japan division, in an interview with IDG News Service in September this year.

Full article here: http://www.cdrinfo.com/Sections/News/Details.aspx?NewsId=15643

danbhala

Vegeta wrote:

Its the number of people even on boards that have had a problem that i find interesting. Anything above 1% is HUGE in this industry

very true, we should get a poll going to see the trend

dub45

Alnilam wrote:

Macker I get what your saying here, you want your console to work and that's a fair expectation but how does it follow that because your console had a problem, the 360 is a defective product that was not tested properly before release?

I think that it would be reasonable to assume that product has not been tested properly before release when a large number of similar faults arise within a short time after the initial release of the product. Which would seem to be the case with the 360.

http://www.iampowered.com/archives/2005/12/06/microsoft_sued_for_xbox_360_pr.php

iregk

dub45 wrote:

Indeed and if you did not work for a software company would you have such a benign attitude towards this situation. Or if that battery had gone on fire might your attiude might somewhat less philosophical? And funnily enough I cannot remember the last time I bought a piece of software that had on the packaging we have tested this as much as we can but it might still be buggy!
Please bear with us....blah blah. anyone else ever seen this on packaging?

No what you see is ''this piece of software is wonderful and far better than the last version we sold you which really was not that wonderful and you really do need this version if you are not to lead a dull and boring existence''

And how about Microsofoft saying recently (apparently) that they will not fullysupport windows xp home after the end of the current year?

Ok for a start, the fire warning on my laptop battery said that it could go on fire when recharged for 480+ hours straight. Now honestly who the hell does that? But no doubt your going to fire back something there.

Why are you surprised that MS are no longer supporting XP after the end of the year? They will continue to support it, my guess is they will give it another 2 years. There is no point getting all high horse about it they announced 3 years ago that all products (software that is) have a 5 year support contract. Anything outside of 5 years and its no longer supported. This isn't new, we have all been well aware of it and anyone who hasn't has not being paying attention to the software industry for the past 3 years. XP is now 5 years old!!! So where is the shock horror?

Also before I worked in the SW industry yes i was that philosophical, hence why i downloaded updates and patchs for my Championship Manager! There was a bug, they fixed it! Happy days whats the problem.

dub45

iregk wrote:

Ok for a start, the fire warning on my laptop battery said that it could go on fire when recharged for 480+ hours straight. Now honestly who the hell does that? But no doubt your going to fire back something there.

Why are you surprised that MS are no longer supporting XP after the end of the year? They will continue to support it, my guess is they will give it another 2 years. There is no point getting all high horse about it they announced 3 years ago that all products (software that is) have a 5 year support contract. Anything outside of 5 years and its no longer supported. This isn't new, we have all been well aware of it and anyone who hasn't has not being paying attention to the software industry for the past 3 years. XP is now 5 years old!!! So where is the shock horror?

Also before I worked in the SW industry yes i was that philosophical, hence why i downloaded updates and patchs for my Championship Manager! There was a bug, they fixed it! Happy days whats the problem.

I am surprised that Microsoft will no longer be supporting XP Home because it is currentl being sold to people without any such warning at all and will continue to be sold on this basis until vista is launched and even if it is launched on time it means at most that purchasers in say August will get four months support.

And it may come as a surprise to you in your closed world in the software industy but the average purchaser of a PC has not got a clue about the software industry or Microsoft's product life cycles nor is such knowledge a prerequisite for buying a computer.

Ciaran500

dub45 wrote:

And it may come as a surprise to you in your closed world in the software industy but the average purchaser of a PC has not got a clue about the software industry or Microsoft's product life cycles nor is such knowledge a prerequisite for buying a computer.

And thats Microsoft's fault? :rolleyes:

Alnilam

dub45 wrote:

I think that it would be reasonable to assume that product has not been tested properly before release when a large number of similar faults arise within a short time after the initial release of the product.

OK, how many reports have you read about problems?

How many of those reports are genuine?

now how many units have sold?

I don't know the answers to these questions and I seriously doubt anyone outside of Microsoft knows the truth. So to say that there have been a large number of similar faults within a short time is speculation and opinion which you are entitled to. As I am entitled to my opinion.

The last thing I am going to say on this topic is this...

Macker if your truly unhappy with your console let Microsoft repair it and return it to you and then sell it, I doubt you'll have too much hassle getting what you paid for it. BTW have you any other complaint about your 360 other than this particular issue? just curious is all.

Macker1

Alnilam wrote:

OK, how many reports have you read about problems?

How many of those reports are genuine?

now how many units have sold?

I don't know the answers to these questions and I seriously doubt anyone outside of Microsoft knows the truth. So to say that there have been a large number of similar faults within a short time is speculation and opinion which you are entitled to. As I am entitled to my opinion.

The last thing I am going to say on this topic is this...

Macker if your truly unhappy with your console let Microsoft repair it and return it to you and then sell it, I doubt you'll have too much hassle getting what you paid for it. BTW have you any other complaint about your 360 other than this particular issue? just curious is all.

I never said I was unhappy with the 360. Its a good console that has great potential going forward. My complaint solely relates to the fact that is it defective. This has led to the fustration.:(:(:(

I accept that MS are going to either repair / replace the console but thats not the issue. The anticipation for this console was very high and its very disappointing that an issue has occured. I have researched the issue on the XBox.com forums and the list of issues is quite large given the infancy of the console. It certainly suggests that the production / testing process was deliquent in some shape or form.

Interesting to see now how well the RMA process works in this case. I will provide updates on this thread as it transpires.

Macker1

Macker1 wrote:

Interesting to see now how well the RMA process works in this case. I will provide updates on this thread as it transpires.

The courier dropped out the RMA pack today. I arrange for the collection to happen tomorrow.

Keep u updated as things progress.:(

fifth

Stay strong :P

fifth

EDIT
What the hell? I didn't hit submit that many times!

Just once! I'm not spamming in case you think that. :mad: :mad:

edit: Sorry, i just saw my post 9 times on this thread.

Macker1

Macker1 wrote:

The courier dropped out the RMA pack today. I arrange for the collection to happen tomorrow.

Keep u updated as things progress.:(

The RMA package has been collected by UPS. Should be delivered to Repair Centre in the UK tomorrow.:)

Macker1

Macker1 wrote:

The RMA package has been collected by UPS. Should be delivered to Repair Centre in the UK tomorrow.:)

MS Repair centre have just sent a shipment prealert stating that my 360 has been shipped earlier today. Interesting to see what arrives back. I have to say I'm impressed with the quick turnaround, the 360 package only arrived yesterday morning.

PS... It may well be the case that they just sent a new unit. I hope they remember to send me the HD and Power Supply.:)

Vegeta

Macker1 wrote:

MS Repair centre have just sent a shipment prealert stating that my 360 has been shipped earlier today. Interesting to see what arrives back. I have to say I'm impressed with the quick turnaround, the 360 package only arrived yesterday morning.

PS... It may well be the case that they just sent a new unit. I hope they remember to send me the HD and Power Supply.:)

Keep us updated i'd like to see how this turns out