Got a call from ntl

CyberGhost

I just got a call from ntl, they said BB is available here now(Clondalkin)

5 years of waiting ffs!

I can't believe I'll finally have that damn ntl, I'm so happy

CiaranC

Heh, NTL now have the lowest speeds of any major ISP in Dublin. Great Timing!

CyberGhost

CiaranC wrote:

Heh, NTL now have the lowest speeds of any major ISP in Dublin. Great Timing!

I'm still happy

btw, aren't they upgrading to like 10 megs soon?

CiaranC

Thats the rumour, yes. I have NTL myself, they are a decent ISP. I just felt like raining on your parade a little ;p

CyberGhost

lol

Freddie59

CiaranC wrote:

Heh, NTL now have the lowest speeds of any major ISP in Dublin. Great Timing!

Lowest quoted speeds. But of course with them 3 Megs IS 3 Megs, 2 Megs IS 2 Megs and 1 Meg IS 1 Meg...........unlike many others quoted here on this forum!!:D

dlofnep

I thought this was about the upgrade. :mad:

bk

As well as NTL's quoted speeds actually been faster then Eircom, they are significantly cheaper:

NTL 1m = €25 Eircom = €30 BT = €20
NTL 2m = €30 Eircom = €40 BT = €30
NTL 3m = €40 Eircom = €55 BT = €40

Of course non of this matters as big speed increases are only weaks away

I most say BT are doing a very good job, pity about their billing department.

kaizersoze

bk wrote:

As well as NTL's quoted speeds actually been faster then Eircom, they are significantly cheaper:

NTL 1m = €25 Eircom = €30 BT = €20
NTL 2m = €30 Eircom = €40 BT = €30
NTL 3m = €40 Eircom = €55 BT = €40

Of course non of this matters as big speed increases are only weaks away

I most say BT are doing a very good job, pity about their billing department.

Don't forget to add line rental onto Eircom prices (€24.18).
BT offers a much reduced line rental fee.

dub45

kaizersoze wrote:

Don't forget to add line rental onto Eircom prices (€24.18).
BT offers a much reduced line rental fee.

And what about adding in the cost of the cable tv to NTL's packages nobody ever does that?

bk

dub45 wrote:

And what about adding in the cost of the cable tv to NTL's packages nobody ever does that?

Well I specifically left out both. However I think the reason is that people feel you are actually getting some value with the TV package (17 channels, 8 not on FTA, multiple rooms) where with line rental you are only paying for the right for Eircom to chrage you even more money when you actually make a call!!!!

The TV is much easier to swallow then line rental for most people. I know some people who like or want Sky disagree, but on the whole the TV requirement is better value then line rental, even perhaps for Sky customers.

CyberGhost

dlofnep wrote:

I thought this was about the upgrade. :mad:

Sorry dlofnep.

zuma

NTL 1m = (€25+€24)=€49 Eircom = €30 BT = €20
NTL 2m = (€30+€24)=€54 Eircom = €40 BT = €30
NTL 3m = (€40+€24)=€64 Eircom = €50 BT = €40

Also dont NTL BB customers have to subscribe to NTL analogue.....mabye not now but in 12months anyway?

TempestSabre

The other issue with NTL is the contention.

dlofnep

CyberGhost wrote:

Sorry dlofnep.

It's ok, I forgive you. *hug*

bk

zuma wrote:

NTL 1m = (€25+€24)=€49 Eircom = €30 BT = €20
NTL 2m = (€30+€24)=€54 Eircom = €40 BT = €30
NTL 3m = (€40+€24)=€64 Eircom = €50 BT = €40

Also dont NTL BB customers have to subscribe to NTL analogue.....mabye not now but in 12months anyway?

What are you talking about, the TV service costs €20.

You can always get VoIP with NTL or even just use your mobile like many people do, you also fogot to add the line rental prices to the Ericom and BT products.

These are the required prices (TV for cable, line rental for DSL):

NTL 1m = €45 Eircom = €54 BT = €30
NTL 2m = €50 Eircom = €64 BT = €40
NTL 3m = €60 Eircom = €74 BT = €50

Anyway this is all a waste of Time, NTL prices will be dropping and speeds increasing (to around 10m) by the end of the month, so all of this is a waste of time.

bk

TempestSabre wrote:

The other issue with NTL is the contention.

Contention is an issue with all BB services. I have never heard of anyone ever getting anything less then the full speed on NTL, this is actually better then DSL, where you only get about 70 - 80% of the speed due to overheads.

As long as the network is well managed, contention shouldn't be a problem for any BB company.

dlofnep

17:1 contention is an issue? Since when? lol..

I've NTL, their contention is one of the lowest in Ireland. Great service. Always get near max speeds from their products.

mang87

Condalkin? Sweet. They might be on their way to my area soon. :cool:

UberNewb

TempestSabre wrote:

The other issue with NTL is the contention.

lol, Post a link to these threads. :v:

jimmycrackcorm

TempestSabre wrote:

The other issue with NTL is the contention.

contention??? What contention?

CyberGhost

Hey guys a little odd update.

Yesterday, the woman I talked to, she said they need my bank details for a direct debit, I said, I'm already with ntl, can't you put it on my existing account.

So... after some talking, I gave her my mother's bank details.

she also took my email and said she'd email the confirmation.

I asked about installation date, she said, every engeneer was busy so earliest they could come to install it is 28th of Feb. I said well k.

I didn't receive an email.

Today I called ntl and there aren't any orders with them, and the person I talked to, when I told the ntl woman her name, she said there is no one with such name here

I had to place the order again, and guess what, the real ntl sales person didn't ask for any bank details and said they'd install it next week.

This is kinda odd.

DemonOfTheFall

Lol, prepare for your mother's bank account to be emptied by some Nigerian.

TempestSabre

dlofnep wrote:

17:1 contention is an issue? Since when? lol.. I've NTL, their contention is one of the lowest in Ireland. Great service. Always get near max speeds from their products.

UberNewb wrote:

lol, Post a link to these threads. :v:

And of course if you personally have no problem that means no one else has a problem. :rolleyes:

Contention and underprovisioning can be an issue for all ASDL and DSL products. It depends on your area. Some areas are fine some aren't. We've had issues on and off for a year or two, especially at peak. Theres not the same issues with ASDL in the same area. You should be aware if there are any issues in your area. Just because NTL is fantastic in Lucan doesn't mean it fantastic in Fairview. Also if there are new developments comming on stream in an area that can also effect it.

CyberGhost

DemonOfTheFall wrote:

Lol, prepare for your mother's bank account to be emptied by some Nigerian.

lol there is nothing there that's why I gave it to her.

milltown

TempestSabre wrote:

Contention and underprovisioning can be an issue for all ASDL and DSL products. It depends on your area. Some areas are fine some aren't. We've had issues on and off for a year or two, especially at peak. Theres not the same issues with ASDL in the same area. You should be aware if there are any issues in your area. Just because NTL is fantastic in Lucan doesn't mean it fantastic in Fairview. Also if there are new developments comming on stream in an area that can also effect it.

Whereas NTL is Cable, not DSL. Good point, well made.:rolleyes:

dlofnep

TempestSabre wrote:

And of course if you personally have no problem that means no one else has a problem. :rolleyes:

Contention and underprovisioning can be an issue for all ASDL and DSL products. It depends on your area. Some areas are fine some aren't. We've had issues on and off for a year or two, especially at peak. Theres not the same issues with ASDL in the same area. You should be aware if there are any issues in your area. Just because NTL is fantastic in Lucan doesn't mean it fantastic in Fairview. Also if there are new developments comming on stream in an area that can also effect it.

I believe you are talking out of your bottom.

TempestSabre

Grammar nazi replace ASDL and DSL for Broadband. So I forgot Cable, big deal. :rolleyes: Obviously we've been imagining the problems in our area and all those support calls and engineer visits were a complete figment of our imagination. High pings, high latency and being unable to connect for a a hour or more are signs of high contention. Thanks for correcting me in that. Those upgrades to the infrastructure that did improve things must have just been coincidence.:rolleyes:

scary

Cyberghost...what part of clondalkin are you in?

rgds
scary

PixelTrawler

CyberGhost wrote:

lol there is nothing there that's why I gave it to her.

Still, a call to the Gardai could be in order there....

andrew163

TempestSabre wrote:

Low pings, high latency and being unable to connect for a a hour or more are signs of low contention. Thanks for correcting me in that.

NTL has low contention. This is a good thing resulting in high speeds and low pings (i.e. latency).

Speeds = How fast ye go. Higher is better. Lower is worse. Measured in kbps/mbps.
Pings = Latency = Response time. Lower is better. Higher is worse. Measured in milliseconds (ms).

Irish ADSL has far worse contention issues than NTL cable.

Having said that, I was on ADSL (the 24:1 contention product) for about 2 years and been on cable for the last 3 months. Both deliver expected speeds 99% of the time. (1.7mbps for the ADSL [old 2meg product] and 3mbps for the cable [3meg product])

Also, being unable to connect for an hour or more has nothing to do with contention.. sounds like your line is dead...

UberNewb

TempestSabre wrote:

Grammar nazi replace ASDL and DSL for Broadband. So I forgot Cable, big deal. :rolleyes: Obviously we've been imagining the problems in our area and all those support calls and engineer visits were a complete figment of our imagination. Low pings, high latency and being unable to connect for a a hour or more are signs of low contention. Thanks for correcting me in that. Those upgrades to the infrastructure that did improve things must have just been coincidence.:rolleyes:

What you have described is not a contention problem!

lynchie

scary wrote:

Cyberghost...what part of clondalkin are you in?

rgds
scary

yeah, what part? i know that they have enabled monastery gate / woodford, so hopefully there are working towards the village and hopefully towards cherrywood!!

CyberGhost

lynchie wrote:

yeah, what part? i know that they have enabled monastery gate / woodford, so hopefully there are working towards the village and hopefully towards cherrywood!!

I'm in the Village, so you're next

Joebloggs4817 wrote:

Still, a call to the Gardai could be in order there....

She gave me some phone number, I rang there yesterday but no one picked up, today I'll try again and if it is still nothing, I'll probably ring Gardai.

Just so you know guys, if someone calls, just say no to the offer and ring ntl yourself.

Anarchist

bk wrote:

Contention is an issue with all BB services. I have never heard of anyone ever getting anything less then the full speed on NTL, this is actually better then DSL, where you only get about 70 - 80% of the speed due to overheads.

As long as the network is well managed, contention shouldn't be a problem for any BB company.

I get my full whack with Smart even a little extra
I get 6.04 for my 6mb line.

Nietzschean

Dispite all the rediculing of the poster who mention'd contention issues with NTL i've had plenty of them on and off for 6 months now. Support are no help (i had a period of constant 400ms pings and 20k/sec downloads for 2 weeks). And most evenings my pings increase significantly ~100ms to most irish servers between 5 and 11pm most nights in the past week.

andrew163

Nietzschean wrote:

Dispite all the rediculing of the poster who mention'd contention issues with NTL i've had plenty of them on and off for 6 months now. Support are no help (i had a period of constant 400ms pings and 20k/sec downloads for 2 weeks). And most evenings my pings increase significantly ~100ms to most irish servers between 5 and 11pm most nights in the past week.

THAT sounds like a contention issue alright. The reason the other guy is getting ridiculed is because he was talking through his ass.

UberNewb

Nietzschean is definitly a contention problem. An outtage isn't or not being able to connect.

TempestSabre

My frigging typo, I meant high pings. Doh. Mine where 100-300 and were never consistent. Might be 40 one minute 200 the next. Especially worse at peak. Yes I'm no expert at this, so shoot me.

Nietzschean. Some of my problems were caused by a the connection to the local cable. My understanding of it is that your signal should be within certain levels. There should also be a certain resistance in the local box. Lots of things can effect it, including other connections before and after yours. If its not right you'll also have problems with your TV signal especially at the ends of the freq. So channels like CH4 and Discovery. I found complaining about the TV got more results and eventually (after complaining about BB for months with no effect) they came out and replaced the box which was being effected by water. That improved my TV. That engineer reported back some other problems which would require another engineer who dealt with broadband to make some further adjustments.

At the same time you should check the signal strength you get on your NTL modem. Downstream and Upstream signal has to between certain levels for it to work properly. I was having problems with my signal and the fix to box in the road fixed this. However I still had a lot of contention issues. As far I'm aware they did an upgrade to the backbone in the area as the service was oversubscribed.

That fixed most of my problems for a while But I think they are starting to occur again. What annoys me is that NTL will tell you theres no problems regardless of what the issues are. For example the line going dead for hours and then just being restored. Or not being able to connect for hours and then suddenly being able to connect no problem. My solution has been to stay connected 24/7 as I know if I disconnect the modem, reconnecting could take a long time. I'm seeing problems at peak times now. I gave up on onine games a long time ago, but I think its effecting my VOIP calls which is whats bugging me.

Originally I went through the route of swapping and changing all my gear, routers, cables, firewalls etc. But the problems still happened on a test machine connected directly to the modem with no firewall or routers involved. Other people in the area were having the same problems. So it points to problems with the network not with something our end. Especially when my current problems are primarily at peak. I got nowhere submitting ping logs and other stats to NTL either.

DemonOfTheFall

Yeah, I would have to say that my pings are in no way consistant with NTL. They're low, but they dont have any average point at all.

If I let a ping -t to clarity.jolt.co.uk run for 30 seconds i'll have lows of around 19ms and highs of 60ms.

None of that seems to affect me if I'm actually playing though. Pretty much all CS servers give me 45ms ping with 100/100 rates.

CyberGhost

Got it installed today... take that eircom!


But the guy didn't know the DNS server addresses Can anyone please tell me what are they?

shltter

194.168.4.100

194.168.8.100

Drapper

whats the advantage of using an DNS address?

Jumpy

Drapper wrote:

whats the advantage of using an DNS address?

The internet works for a start.

Drapper

Jumpy wrote:

The internet works for a start.

but the DNS is auto in the setup ; lol (god I'm so dumb)

PixelTrawler

DemonOfTheFall wrote:

Yeah, I would have to say that my pings are in no way consistant with NTL. They're low, but they dont have any average point at all.

If I let a ping -t to clarity.jolt.co.uk run for 30 seconds i'll have lows of around 19ms and highs of 60ms.

None of that seems to affect me if I'm actually playing though. Pretty much all CS servers give me 45ms ping with 100/100 rates.

I find the same thing altough the upper spikes can exceed 100ms. It affects some games badly - BF2, although HL2 seems seems not to mind ( prob same for CS ). Still BF2 is the one i play most...

So its not just me then....

Any point reporting this to NTL. Downloads are fine, page browsing is fast just latency is all over the place.

CyberGhost

shltter wrote:

194.168.4.100

194.168.8.100

erm... that does not look like it tbh.

Drapper, I want to hook up both cable and dsl into a switch and configure computers to use either one of them.

carrotcake

194.168.4.100
194.168.8.100

CyberGhost

Ah ffs, I was writing 192 instead of 194, that's why it wasn't working.

Thanks shltter & carrotcake

The Fool

Drapper wrote:

whats the advantage of using an DNS address?

you don't have to memorize thousands of ip addresses

Nietzschean

Joebloggs4817 wrote:

Any point reporting this to NTL

Not really, they will just woffle to you about contention. Though funnily enough they say on their site they support xbox live, with some of the pings i've had now n then that would be impossible, though its been fine this week so hopefully will remain so.