UTV NEW Packages here!

Valentia

Have a look here: http://u.tv/utvclicksilver/

Having a look now.


EDIT: Had a look the caps are a complete joke. 20Gb for the plus when everyone else is 30Gb. The unlimited is tempting but you'd have to wonder what UTV consider fair usage with caps like those!!!!!!!!!

_Kaiser_

Contract duration is down to 6 months anyway:

http://www.utvclicksilver.com/faqans.asp?id=12

Irishstabber

Jesus we had a bigger cap on 512, now the 1mb package is 6GB!!...

Btw where do it say about unlimited cap?

Edit: Do current 3mb customers get the new cap?

MarkR

New users get first three months unlimited.

Valentia

Do current 3mb customers get the new cap?

Jazus did you look at the link????

Vmaxer

I made the right decision 2 weeks ago by leaving them

NIBBS

I've just popped a request to the support team about some more detailed info on what Unlimited Usage actually means, I suppose it's at least a step in the right direction.........and with the contract length down I may just give them another 6 months.....we'll see.....

Valentia

Unlimited €5.99 extra. But their caps are now lower than Eircom's. Can you believe it. They must really want to get out of the business down here.

Disgustingly insulting products for their longtime (foolish) customers.

It's off to BT, god help us

WhatsGoingOn

Dubsmax wrote:

I made the right decision 2 weeks ago by leaving them

€15.99 for 1Mb/6Gb is a good price...(Clicksilver one)
I don't download much, just use the broadband for surfing, so the cap wouldn't be an issue, only used 1.4Gb so far this month.
A lot of people would be in a similar situation.

Shred

Wihoo, I get an extra 4 miserable gigabytes a month:mad:

Unlimited usage:

http://u.tv/utvclicksilver/usage_policy.asp



The Unlimited usage promotion is subject to the following Fair Usage Policy. This offer is for Clicksilver One, Clicksilver and Clicksilver Plus only. It does NOT apply to Clicksilver Lite.

What is the Fair Usage Policy?

UTV Internet’s Fair Usage Policy is designed to make sure your broadband service is quick and reliable whenever you use it.

A very small number of customers use Peer to Peer or file sharing software, which constantly sends and receives video and other very large files, throughout the day. This type of activity uses a lot of bandwidth and can significantly reduce the speed at which other customers can access the internet during peak hours. Approximately 1% of customers use more than 30% of the available bandwidth during peak hours. We don't believe this is fair to the vast majority of our customers.

This fair usage policy automatically identifies the very small number of extremely heavy users and we reserve the right to manage their bandwidth only during peak hours (6pm to 11pm Monday to Sunday), to protect the service for all our other customers. Outside peak hours, the use of the internet by these heavy users is unaffected.

We think this is the fairest approach. It protects the quality of service for the vast majority of our customers when they most use the service, while at the same time allowing the extremely heavy users to continue to send and receive without restriction outside of peak hours.

How do I know if I will be affected by this?

If you don't use Peer to Peer or file sharing software it is unlikely you will ever be affected by this Fair Usage Policy. If you do use Peer to Peer or file sharing software, all we ask is that you use this software considerately and send and receive large files outside of peak hours.

If you are affected, we will contact you by email to let you know that your usage at peak hours is excessive and is affecting other customers. The email will be sent to your specified email address and will contain simple advice on how to reduce your usage.

If your usage is still excessive, we will contact you again by email to ask you to reduce your sending and receiving of large files during peak hours. If your usage still remains excessive during peak hours, we will contact you a third time to advise you that we will be restricting your bandwidth during peak hours for the good of all other customers. This restriction will only apply during peak hours and there will be no restriction at other times of the day.

How can I manage my usage?

Simply ensure that any file sharing, sending and receiving of large file is done outside of peak hours.

What happens to customers who are affected by the Fair Usage Policy?

During peak hours, customers affected by the fair usage policy will share bandwidth with each other and will be separated from other customers. The amount of bandwidth available for affected customers to share, will be at least as much as for those customers unaffected by the policy.

The speed affected customers experience when downloading at peak hours will therefore depend on what these customers are doing. If they are all web-browsing and reading emails, they will experience normal broadband speed. If on the other hand they are using Peer to Peer or file sharing software they will experience slow broadband speed. Outside of peak hours, no restrictions will apply.

Note to Existing Clicksilver Customers:

The 3 month free Unlimited Usage policy applies to new, first time broadband connections, who sign up during the promotional period (27 January 2006 – 31 st March 2006). We reserve the right to extend or withdraw this offer at our discretion without prior notice. Existing Clicksilver Customers (except those on ‘Lite’) can sign up to have their Clicksilver tariff changed to unlimited usage for only €5.99 per month extra. The change in bandwidth will happen at the beginning of the next calendar month. Existing Clicksilver Customers should be able to login to their online account and select the new option from there.

Willymuncher

The unlimited usage package seems to be alright though, none of the other providers have this...handy for those utv users who have to be cut off or charged for going over their cap every month.

Stephen

Yeah, 5.99 for "unlimited" beats the 32 quid i'm paying this month for breaking the 8 gig cap.

dango

The sweet part of the deal is that the new caps won't come into effect until next month. Lovely.

MarkR

Existing customers are capped. I've got my dd forms for digiweb.
20 gb transfer and no charges for going over, no cut off either. They only throttle you if the network is busy.

zuma

Willymuncher wrote:

The unlimited usage package seems to be alright though, none of the other providers have this...handy for those utv users who have to be cut off or charged for going over their cap every month.

I would be VERY wary of this so called unlimited package!
An aussie telco tried the same stunt and started traffic shaping after 20GB of transfers!


You have been warned

kaizersoze

WhatsGoingOn wrote:

€15.99 for 1Mb/6Gb is a good price...(Clicksilver one)
I don't download much, just use the broadband for surfing, so the cap wouldn't be an issue, only used 1.4Gb so far this month.
A lot of people would be in a similar situation.

On the face of it it looks OK but it goes up to €20.99 after 3 months plus line rental giving you a total of €45.17. From 1st of feb you'll be able to get 2mb including line rental from BT for €35.
Paying €5.99 for unlimited and attaching a FUP to it is a joke. The most likely people to sign up for it would be P2P users only to have their connections throttled if they use it during peak times.

Maskhadov

That Cap is farcial

mike65

Its a joke allright in terms of the competition. However such is the PITA of swapping providers that I'm going to stick with them I can live with 12 GB. I dont torrent!

Mike.

ps I feel dirty now

Valentia

Mike,

I have only once reached my cap limit but that isn't really the point. I would like the opportunity to go mad if the notion occassionally struck me. I have stuck with them before when my conscience told me otherwise. This time I'm off. I hope Kaizersoze's advice on another thread works and I wont have any downtime. Even if I do, I can live with it.

They seem to have really lost the plot this time.

mike65

UTV may yet be an object lesson in how to blow almost unlimited intital good will.

Mike.

macronot

Does anyone know if existing customers will have to sign up for the new caps or will be given them automatically.
I would expect the way things are going that they will try and get everyone to sign up for there new terms and conditions forcing the disconnection fees on everyone.

I am so disapointed with this offer.
Think i will be transferring my bb to bt to get the extra 8gb for the same price.
and might as well transfer the phone over to get the 14 euro discount.

radiospan

Do these caps come into effect now or the 1st of February?

Just making sure if my January cap is 16GB or 20GB.

Drustan

macronot wrote:

Does anyone know if existing customers will have to sign up for the new caps or will be given them automatically.
I would expect the way things are going that they will try and get everyone to sign up for there new terms and conditions forcing the disconnection fees on everyone.

I am so disapointed with this offer.
Think i will be transferring my bb to bt to get the extra 8gb for the same price.
and might as well transfer the phone over to get the 14 euro discount.

Already done myself. Shame really as i never had any issues with the service from them. Ahh well consumer power here we come. As Eddie Hobs says *for you UTV "there's more going out than there is coming in"

parsi

Folks it looks like we only have to give 7 days notice:

"16.1.2 by you giving 7 days notice if we inform you of a material change to the Service or we give notice of an amendment to this Agreement pursuant to Clause 17 where such changes are to your detriment"

This is for those who signed up before july 2005 ( http://u.tv/utvclicksilver/tandc_upto_20050701.asp )

UTV have informed us of a material change to the service....this is an "either or" scenario.

dango

plazzTT wrote:

Do these caps come into effect now or the 1st of February?

Just making sure if my January cap is 16GB or 20GB.

Did you not read my post?

neonitrix

transfer forms requested from bt - goodbye forever UTV

neonitrix

Brianb8802

I was hoping they would have at least put the cap upto 20GB for their 2Mb line, and since they havent im cant wait to jump ship.

Only thing is that the only other BB provider that i want to go with is smart (have wanted to go to them since they started up) and i dont have the option of changing my phone number becaue its a business line:eek: . Im sure there are loads of people out there who are in the same boat. Is there anyway of speeding up the problem that smart are having with eircom . They must be losing a serious amount of customers because of this.

:mad: :mad: :mad: :mad: God damn you eircom:mad: :mad: :mad: :mad: :mad:

spurious

I'm lucky enough that the number change is OK by me. I'm off to Smart as soon as I can, though have to switch back to Eircom temporarily to get an account number.

My first choice would have been NTL, but they are not yet available in my area (North Strand).

dub45

spurious wrote:

I'm lucky enough that the number change is OK by me. I'm off to Smart as soon as I can, though have to switch back to Eircom temporarily to get an account number.

My first choice would have been NTL, but they are not yet available in my area (North Strand).

I made the change from UTV to Smart and boy was it painful.

If your line rental is with UTV it can go wrong and take ages. Firstly you have to give UTV a month's notice of cancellation. Then you have to get a termination number off them as smart will require this. Follow up UTV as they were slow to cancel my line and it caused further problems for me. then you have to contact Eircom and tell them you want to return to them for telephone service.

Gryzor

maybe i missing something but if you're not a heavy user why move to BT....if you compare like with like the offerings from utv and bt are the same except for the cap on the plus package...admittedly its quiet a bit more but most people will never come near this limit..

when you include broadband, line rental and the telephone package both charge the same money...

Esat

2mb.........€54..........12GB
3mb.........€64..........30GB

UTV

2mb.........€55..........12GB
3mb.........€65..........20GB

viking

kaizersoze wrote:

From 1st of feb you'll be able to get 2mb including line rental from BT for €35.

It'll be €40 for the 2MB line and line rental:

Discounted 'bundle' offers available across all three broadband products when ordered with landline including:
- 1Mb Broadband with Line Rental for €35 per month in total
- 2Mb Broadband with Line Rental for €40 per month in total
- 3Mb Broadband with Line Rental for €50 per month in total

Very good value all round.

kaizersoze

viking wrote:

It'll be €40 for the 2MB line and line rental:

Apologies:o . I meant 1mb for €35
@Gryzor
The 2mb BT cap is 20gb. But you're right in a way. UTV's phone package and it's the main and possibly the only reason people will stay with them. The thing is there are alot of people like me who don't use the phone for voice and only really have the phoneline for BB.
My brother-in-law is an example of the first group. His wife is constantly on the phone and he's only staying with UTV for the phone package. He called to me today to check his emails cause he was cut off last week. Whats the point in having BB if it's not there when you want it?
For me it costs €50p/m plus €3 - €4 for calls. Thats a bargain.

bush

Right how come it says on that page 30 quid for the 2mb package but when I go to sign up from "Your account" page it wants 40 quid?

parsi

I did a check tonight and with UTV I effectively pay 14euro a month for my free call facility. When I tot it up I use about 4 - 5 euro worth ! So BT suits me now -it wasn't as competitive back when I signed up with UTV.

Gryzor

bottom line is if you're a light to medium bb user and you get value out of the phone package with utv, then theres no advantage in moving to esat

don't you just love the competition in the market..:mad: same sh*te from all the mainstream providers....and if you want to move to anyone who's providing a cheaper service...its either not available to half the country or you have to pay for it in other ways like changing your phone number...bla bla bla..

bush

Im delighted with no cap for 6 quid anyway, I think its a fair deal. I dont want the hassle of moving so Ill go for that.

kaizersoze

bush wrote:

Im delighted with no cap for 6 quid anyway, I think its a fair deal. I dont want the hassle of moving so Ill go for that.

Did you read their Acceptable Usage Policy for the unlimited?

zuma

kaizersoze wrote:

Did you read their Acceptable Usage Policy for the unlimited?

They never learn "kaizersoze".

Fair usage my ass....its just a dynamic CAP!!!
Once yur overdownload UTV can downgrade your connection to 100kbit/s or something...while its still internet access...its not broadband for the rest of the month.

bush

kaizersoze wrote:

Did you read their Acceptable Usage Policy for the unlimited?

Ye it seems ok, not overdownloading at night doesnt bother me, ill do it during the day.

zuma

bush wrote:

Ye it seems ok, not overdownloading at night doesnt bother me, ill do it during the day.

Actually i guess they would rather you download between 02:00 and 08:00;)

bush

Doesnt matter to me anyway, ill quee em up and let em off, dont need to be looking at every mb going by. I think its a good offer, people just love having a go at UTV but there fine by me. They do the job they advertise.

vox

parsi wrote:

Folks it looks like we only have to give 7 days notice:

"16.1.2 by you giving 7 days notice if we inform you of a material change to the Service or we give notice of an amendment to this Agreement pursuant to Clause 17 where such changes are to your detriment"

This is for those who signed up before july 2005 ( http://u.tv/utvclicksilver/tandc_upto_20050701.asp )

UTV have informed us of a material change to the service....this is an "either or" scenario.

Could you explain what this means exactly?
Also is there a €50 connection fee to transfer to BT?

kaizersoze

vox wrote:

Could you explain what this means exactly?
Also is there a €50 connection fee to transfer to BT?

ATM there is a €50 connection fee to transfer to BT but from Feb 1st it is reduced to €40. If BT don't have to supply a modem (if you have your own) it's a free transfer.
Don't know what that legal mumboJumbo means but you can be sure it benifits UTV rather than the customer.

parsi

vox wrote:

Could you explain what this means exactly?
Also is there a €50 connection fee to transfer to BT?

Well to my reading it means that we only have to give 7 days (rather than 30) notice if we signed up before that date in 2005. But at the back of my head I think there may be another set of terms out there that predate these...

carbsy

zuma wrote:

They never learn "kaizersoze".

Fair usage my ass....its just a dynamic CAP!!!
Once yur overdownload UTV can downgrade your connection to 100kbit/s or something...while its still internet access...its not broadband for the rest of the month.

If your usage is deemed excessive, you're connection is shared with the other heavy downloaders... BUT only during peak hours.Seems like a good offer to me.

Shred

You know I'm tempted by this 'unlimited usage' thing but I just think back to 'IOL no limits' and the fact I and many others got kicked. It makes me wary. I think I'll hang loose until April when my contract is up and keep an eye on how people are getting on with the unlimited thing. Really don't want to have the hassle of a move and the main thing that keeps me with UTV is their telephony package (and they're solid service). I am very disappointed with the new caps though:(

DonkeyRhubarb

So I am on Eircom 2mb a month, with 20GB. If I was to go to UTV, I would get 3mb, with 20GB a month. Can someone give me a justifyable reason not to???

bush

Shred wrote:

You know I'm tempted by this 'unlimited usage' thing but I just think back to 'IOL no limits' and the fact I and many others got kicked.

I was in the same boat with iol. This is a bit different though cos they are giving some warning that if you do go overboard on peak hours you will be cut back.
Id like to know what they think is excessive though and how slow it would go if your speed was to be cut back.

Lionheart

bush wrote:

Id like to know what they think is excessive though and how slow it would go if your speed was to be cut back.

For €6 extra you get "unlimited" - subject to fair usage policy.

Currently, UTV charge €15 if you exceed your cap by 1GB, so for €6 I would not be expecting a great deal by way of "unlimited". Your bandwidth will be squeezed.

UTV will in effect decide how much you can download and judging by their new caps it will not be a lot.

tslattery

So did anyone check the download / upload speeds? Can I expect my 128/1MB line to be a 256/2MB line when I get home?

kaizersoze

tslattery wrote:

So did anyone check the download / upload speeds? Can I expect my 128/1MB line to be a 256/2MB line when I get home?

When you get home from where? MARS?:p
Your speeds should be gone up since the 21st/22nd:).