IBB for Business. Need some experiences.

Jumpy

Hi All,

A friend of mine may possibly be considering getting IBB for VPN traffic office to office for the company he works for, I asked him to wait until I got a bit more info before committing completely.
Judging by some of the replies on here this board about them this may possibly be unwise.
However most of the comments I have seen here are for Home connections, does anyone have any Business experiences?

Would appreciate

Macker1

Jumpy wrote:

Hi All,

A friend of mine may possibly be considering getting IBB for VPN traffic office to office for the company he works for, I asked him to wait until I got a bit more info before committing completely.
Judging by some of the replies on here this board about them this may possibly be unwise.
However most of the comments I have seen here are for Home connections, does anyone have any Business experiences?

Would appreciate

I'm sorry I can't provide the actual thread but I have seen business users posting before with similar complaints of poor service and lack of customer support. Its not acceptable for any customer to put up with such a shoddy ISP, but imagine how you would feel if as a high-paying business customer getting shafted. I seem to recall that the customer was paying in the region of 10k per annum and they still treated him like ****.

My experience was on the home front and I would definately advise to stay away from IBB.

Adey2002

I would also advise to stay well clear of IBB, especially if you're a business that relies on the connection.

"Some things don't work without lines" Irishbroadband is one of those things.

bk

If it most be wireless then your friend should take a look at:

www.leap.ie that offer business level products including SLA's and I've never heard a bad word spoken about them. They offer both wireless, ADSL and SDSL business products.

www.digiweb.ie have a wireless BB product called Metro that is also highly regarded.

In order to do office to office VPN, then you are going to need good upload speeds, preferably the same as the download speed.

Steffano2002

What do you mean by "Business Customer"? I am a "Businnes Customer" (with a service level agreement and all) but I still share my connection (contention ratio 24:1) and it's as poor as all the Home users...

Do you mean "Business Customer" as in "Leased Line"?

Jumpy

No, its a 1mb/1mb uncontended link.

Phibsboro

No actual IBB business users have responded I note. I am in a similar situation, currently looking at moving my father's connection from Eircom to something else. Moving mainly cos Eircom's pppoe connection is driving me nuts (needs to be re-dialled when it goes down, getting it back up appears to be a black art etc.). Also, I've turned on the fancy remote web workplace thingy in SBS 2003 so a faster uplink might be useful (not really sure about that, can't imagine RDP really needs that much uplink?).

Anyways, I'm on IBB myself at home and very happy with the service so I think I'm gonna move him to IBB - their 3 meg lite service is cheaper than his current Eircom service and has no caps and 3 megs up to boot. I've said before on this forum that with IBB it either works or it doesn't - just once you are up and running on a decent mast then it tends to just work away. Also, a lot of the issues on these threads are ripwave related and that obviously is a different kettle of fish altogether. So my plan is to move him to IBB 3 meg lite and keep the Eircom connection live for two months after the move as a backup. If IBB is fine after months, I'll cancel the Eircom connection.

C

Steffano2002

@ Phibsboro: I think you'll find that your connection with IBB will be perfect for a few days (a week or so) but then speeds will drop to below 1MB... That's what happened to me on both the Guinness mast and the Park House mast anyway...

Phibsboro

Steffano2002 wrote:

@ Phibsboro: I think you'll find that your connection with IBB will be perfect for a few days (a week or so) but then speeds will drop to below 1MB... That's what happened to me on both the Guinness mast and the Park House mast anyway...

Well I've been with them for a couple of years now, and apart from a mast switch caused by trees growing between me and guinness, the connection has been spot on. Admittedly I'm mainly a night time/weekend user - maybe things are different during the day?

Are you a particularly heavy user? Would you leave it on downloading all day for example? Not saying you shouldn't, just wondering what kind of use you made of the connection. Where area are you BTW?

C

RangeR

Ok, I had IBB in Clondalkin for about 7 or 8 months. For the first 2 or 3 months, everything went brilliantly. Slowly but surely it went to crap. I had a 1Mb up and down and I was the ONLY user on it. I was VPN'd into Boston USA and was doing VoIP mos tof the time. Towards the end, I had to dump VoIP in favour of landline or mobile phone. In the end, I was getting sub 10Kb speeds. I had to get rid of them as it was going to cost me my job.

I had to move back home and get 2 internet connections. One from BT and one from Clearwire. As it turned out, the Clearwire 2Mb:256Kb did all my needs almost perfectly. I was on G.711 H.323 on IBB but co-incidentally, my company moved to support SIP G.729 in or around the same time. Happy days with Clearwire and Blueface, excepting the odd hiccup.

BT/Eircom will be going soon.

I would seriously re-consider going with I BB. I have heard of so many business that have left them and so many BIG business who refuse to get them for their clients. Reliability is not their strong point.


Keith

LegacyUser

I am with Steffano2002 100% here.
The only time I have got my 2MB/2MB is when I have emailed comreg and half of the CEOs in IBB.

It gets increasingly worse .. and when you ring you are holding for 20 minutes +, when you email they delete the emails without reading (I put receipts on my emails in Outlook 2000).

I rang 4 times to try to get someone in billing to contact me. They have now - but only becuase I had to make an unholy fuss for them to take me seriously.

I couldn't believe it when one of their staff told me that I "had" to go through all this unnecessary troubleshooting every few weeks in order to get a service from them. In order to get a 2MB/2MB service consistently I would need to be onto them every week.

It wasn't always like that - the line was BRILLIANT when I first got IBB! Very Good! This poor service only started when they upgraded my line to 2MB from 1MB.

Steffano2002

Phibsboro wrote:

Well I've been with them for a couple of years now, and apart from a mast switch caused by trees growing between me and guinness, the connection has been spot on. Admittedly I'm mainly a night time/weekend user - maybe things are different during the day?

Are you a particularly heavy user? Would you leave it on downloading all day for example? Not saying you shouldn't, just wondering what kind of use you made of the connection. Where area are you BTW?

C

I am not a heavy user at all... I think I download around 3-4Gb a month in average. I also only use my connection in the evenings and week-ends for gaming.
I live in Stoneybatter and I was on the (cr@p) Guinness mast until last week. After 3 months of useless service, I finally stumbled upon a very professional IBB Rep. who realised switching me to the Park House mast would solve all my problems. I have been on that mast for only 10 days and my connection is already barely reaching 900Kb/s on IrishISPtest.com (download speeds off heanet.ie are <110Kb/s...).
I'm on the 2MB - 24:1 package and the first 3 days were great (1.9~2Mb/s on IrishISPtest.com and downloading off heanet.ie at 240Kb/s). And now, as expected, it's just getting slower and slower...

Steffano2002

bubby wrote:

It wasn't always like that - the line was BRILLIANT when I first got IBB! Very Good! This poor service only started when they upgraded my line to 2MB from 1MB.

EXACTLY the same for me! They upgraded me to 2Mb - 8:1 (from my beloved 1Mb - 8:1 that worked perfectly!) and that's when the problems started... And then, to make things even worse, they "upgraded" me again to 3Mb - 24:1 on the grounds that 1Mb/8 = 125Kb and 3Mb/24 = 125Kb also...
I had no choice in the matter. They didn't even tell me about it until I rang to find out what my connection was...
And when I asked them to "downgrade" me back down to 1Mb - 8:1 they said "this package no longer exists"... :mad:

IMO, a business is too important to go taking risks with IBB... I certainly wouldn't!

Phibsboro

Steffano2002 wrote:

I am not a heavy user at all... I think I download around 3-4Gb a month in average. I also only use my connection in the evenings and week-ends for gaming.
I live in Stoneybatter and I was on the (cr@p) Guinness mast until last week. After 3 months of useless service, I finally stumbled upon a very professional IBB Rep. who realised switching me to the Park House mast would solve all my problems. I have been on that mast for only 10 days and my connection is already barely reaching 900Kb/s on IrishISPtest.com (download speeds off heanet.ie are <110Kb/s...).
I'm on the 2MB - 24:1 package and the first 3 days were great (1.9~2Mb/s on IrishISPtest.com and downloading off heanet.ie at 240Kb/s). And now, as expected, it's just getting slower and slower...

Its just so strange that you are getting that type of experience - I wonder what is causing it? It sounds like maybe they are gradually filling up the cell you are on with more users so you are gradually feeling the contention. The problem is that ocassionally checking against the test site doesn't really prove anything. You need to leave on a continuous monitoring tool - I used this - http://www.xmission.com/~infix/pinggraph/pinggraph.htm - in a previous issue I had with IBB. Set it up to go to your gateway address and one other Irish site, maybe boards. Leave it run and see what you get over a few days. Can make for very interesting reading.

C

BTW - I have forwarded this thread onto the IBB sales guy I am dealing with re my father's place for his comment.

Macker1

Anyways, I'm on IBB myself at home and very happy with the service Also, a lot of the issues on these threads are ripwave related and that obviously is a different kettle of fish altogether.

C[/QUOTE]


Congrats on having a positive experience with IBB. You are one of the few. My 2 months of pain had nothing to do with the dismal Ripwave product. I was on the Breeze 2mb service which was costing €48 yoyos. It did'nt matter the performance/reliabilty was ****e and customer service was non-existent. The wider picture here is that business customers paying substantial fees have got shafted in the past despite paying large amounts. Under no circumstances could anyone seriously consider using IBB for a business venture. Mark my words it will only result in lost business and fustration.

Zena

Stay away from IBB!!!!!

Phibsboro

So, just to finish this thread off. I spoke with the sales guy about this thread and he basically accepted there had been issues over the last while but that things had improved. I asked for a reference in my Dad's industrial estate. He got me a name of a guy on the same street who I called. He'd been using it for a year, no probs. So I bit the bullet and applied.

Install was done during the week just gone and I hooked it all up today. Steady 3meg up and down to irish speed test and 17/19 ms pings to boards/jolt so all in all I'm happy. I take the point that it mightn't stay that way so I'll be keeping an eye on it. Interestingly, although the guy down the street is on ballymun (or is pointed in that direction), my dad was put on Botanic.

BTW, for those people who are constantly having issues i really recommend they try pinggraph to document their problems and start to post the results up here. At the very least it will provide documentation for getting out of the contract and away from a situation that must be very frustrating.

c

bhickey

Phibsboro wrote:

BTW, for those people who are constantly having issues i really recommend they try pinggraph to document their problems and start to post the results up here. At the very least it will provide documentation for getting out of the contract and away from a situation that must be very frustrating.

That's assuming that you're dealing with someone fair and reasonable. Until you've actually had a bad IBB connection it's hard to appreciate how really poor the service is. I've been chasing them for over 2 months now and got nowhere. They refuse to admit where the problem is even though they've had an engineer out and the signal has always been spot on. They know that they're oversubscribing their own network and you just have to hope that the particular mast you're connecting to is one of the better managed ones. Initially everything will be fine but unles IBB's attitude to customer changes then they'll overload the mast and you'll almost certainly return to dialup speeds before too long.

Steffano2002

@ Phibsboro:

Now that you're on IBB, could you please do Heanet download speed tests, irishISPtest and ping tests on a regular basis? I'm betting it will just keep getting slower and slower as you go...

Phibsboro

To Steffano and bhickey,

As I mentioned earlier, I've been on IBB at home for probably a couple of years now and except for one big issue where the trees grew too much last summer and I had to move off the guinness mast, the connection has been spot on. I had some issues getting them to take me seriously with the guinness issues but the pinggraph pictures really helped me there. Instead of suggesting that I monitor my connection, why don't both of you put up a few days worth of pinggraph stuff - I would imagine that would scare the bejasus out of IBB if your connection is as bad as you say.

C

cormac_byrne

Macker1 wrote:

Anyways, I'm on IBB myself at home and very happy with the service Also, a lot of the issues on these threads are ripwave related and that obviously is a different kettle of fish altogether.

No, most people on here are having problems with Breeze.

I think that it's understood that Ripwave isn't broadband, it's dialup for people who don't have phone lines and who like hanging out of windows trying to find the magical alignment that will activate the mystical green light (seldom seen)

My Breeze 2Mb latest speed 191 kbps download, 17.8 kbps upload :mad:

PowerHouseDan

cormac_byrne wrote:

My Breeze 2Mb latest speed 191 kbps download, 17.8 kbps upload :mad:

And even at that Cormac its prob the best speeds u've seen in a long time?

bhickey

Phibsboro wrote:

Instead of suggesting that I monitor my connection, why don't both of you put up a few days worth of pinggraph stuff - I would imagine that would scare the bejasus out of IBB if your connection is as bad as you say.

Take the advice or not. I know my connection is a disgrace, I don't need to do any more tests and you're kidding yourself if you think that IBB will pay any real heed to a customer. I've been trying to reolve this with IBB since early December but they're not interested. I hope you have better luck with them but you only have to browse this forum briefly to find that many others are getting a very poor product and service. Many will wait until the 12 month contract is up and then move on elsewhere, others will cancel payment and take their chances.

anoble66

i cancelled payment, connection was a joke and that was on a brand new mast..i am being called about cancelling but if they think 5-59% packet loss and 250ms latency is acceptable then they can think again..

Let me be blunt - Do NOT sign up with these jokers, you have about a 1 in 10chance of getting a decent connection, at just about every node in their network they are losing packets, thats something which really affects VoIP - in fact I found it impossible to hold a steady VoIP call, would keep getting disconnected.

Dont do it to yourself, if your only option is dialup or IBB stick with Dialup.

Phibsboro

bhickey wrote:

Take the advice or not. I know my connection is a disgrace, I don't need to do any more tests and you're kidding yourself if you think that IBB will pay any real heed to a customer.

But that must be such a frustrating situation to be in. Why don't you at least try to document the issue comprehensively so that we can all (especially IBB!) see the extent of the problem? As I said at the very least it will be evidence to back up cancelling the contract. And from my own personal experience with the trees thing last summer, I can tell that you can get them to pay some heed to you - you yourself have already had an engineer out for example? He mightn't have solved the problem but obviously some heed was taken to get him out in the first place.

I know some of the people who complain about IBB have since moved on and so can't contribute any concrete figures, but if those people who are still with them took some time to actually document there issues some progress might be made.

Cormac/bhickey/Steffano (and Dan if you're still with them?) - instead of posting one more post slagging off IBB, take a few days to do the pinggraph thing (leave it on 24/7, or 24/3 ) and post the results up here. That alone should shame IBB into moving you to another mast or releasing you. After that of course you can go back to slagging them

C

PowerHouseDan

Still with IBB are ya joking. Am with Digiweb Metro now that is a Good Wireless Service!Evidence.... Do you really want me to show you evidence......I ran tests 24/7 both ping and speeds tests 75% of the tests showed they were breaking the contract....Op search through the Broadband section there is about 5 % of ibb actually happy with the service....If that doesnt tell you something nothing will...Even looking at a recent review of the IBB support team getting slated should even ture you off. http://www.electricnews.net/news.html?code=9667057

Phibsboro wrote:

But that must be such a frustrating suggestion to be in. Why don't you at least try to document the issue comprehensively so that we can all (especially IBB!) see the extent of the problem? As I said at the very least it will be evidence to back up cancelling the contract. And from my own personal experience with the trees thing last summer, I can tell that you can get them to pay some heed to you - you yourself have already had an engineer out for example? He mightn't have solved the problem but obviously some heed was taken to get him out in the first place.

I know some of the people who complain about IBB have since moved on and so can't contribute any concrete figures, but if those people who are still with them took some time to actually document there issues some progress might be made.

Cormac/bhickey/Steffano (and Dan if you're still with them?) - instead of posting one more post slagging off IBB, take a few days to do the pinggraph thing (leave it on 24/7, or 24/3 ) and post the results up here. That alone should shame IBB into moving you to another mast or releasing you. After that of course you can go back to slagging them

C

bhickey

Phibsboro wrote:

That alone should shame IBB into moving you to another mast or releasing you.

"Shame IBB"????? Now I know you're dreaming!

Jumpy

Phibsboro wrote:

But that must be such a frustrating situation to be in. Why don't you at least try to document the issue comprehensively so that we can all (especially IBB!) see the extent of the problem? As I said at the very least it will be evidence to back up cancelling the contract. And from my own personal experience with the trees thing last summer, I can tell that you can get them to pay some heed to you - you yourself have already had an engineer out for example? He mightn't have solved the problem but obviously some heed was taken to get him out in the first place.

I know some of the people who complain about IBB have since moved on and so can't contribute any concrete figures, but if those people who are still with them took some time to actually document there issues some progress might be made.

Cormac/bhickey/Steffano (and Dan if you're still with them?) - instead of posting one more post slagging off IBB, take a few days to do the pinggraph thing (leave it on 24/7, or 24/3 ) and post the results up here. That alone should shame IBB into moving you to another mast or releasing you. After that of course you can go back to slagging them

C

A big red flashing light with a siren seems to be going off in my head and its asking the question "Does Phibsboro work for IBB?"

cormac_byrne

Jumpy wrote:

A big red flashing light with a siren seems to be going off in my head and its asking the question "Does Phibsboro work for IBB?"

No he's too optimistic for that, also any IBB employee would know that it's not possible to shame them.

P.S. keep an eye out for the next ASAI bulletin,
they will be named and shamed there
http://www.asai.ie/newsletter/index.tmpl

Steffano2002

Phibsboro wrote:

Cormac/bhickey/Steffano (and Dan if you're still with them?) - instead of posting one more post slagging off IBB, take a few days to do the pinggraph thing (leave it on 24/7, or 24/3 ) and post the results up here.

After 15 months with them I thing I've earned the right to slag them without having to post ping graphs... :rolleyes:

LegacyUser

Phibsboro, swallow this I send their support print screens, pings etc and they didn't even respond. They have this complete twit who can barely speak English working for them.

"Hello, I close your trouble ticket."

"Don't close it, the issue is not resolved".

"Hello, I get your email, trouble ticket is opened for 3 days. We close ticket now"

"Ehhh, hello, NO don't close it. The issue is not resolved"
I sent an email with ping plots etc, and no response.
Complete tool!! Whoever he is.

Cuddlesworth

You sent a e-mail? And you expect an answer? You know they never read them right?

LegacyUser

No, I emailed everyone under the sun - check out their investor relations page. I emailed all of those people - making a guess at their email addresses.
My mobile was ringing within minutes. The email I sent had the words, "I bet the CEO of the National Toll Roads will love to hear about this".

The CEO rang me - they gave me a 3 month credit note, and said "we'll see if the techical issues are resolved and you can pay".
I was told to supply ping results. I did - showing 25% packet loss and sub 500 download/upload.
A day later, that idiot closed the trouble ticket, wiothout contacting me.

So, in another month - no joy.

pointofnoreturn

I can't understand how IBB have not clearned up there act, even atleast to showing that if they are!, there was an artical in the Irish Indepentent last week about the poor service and failure of the company to resolve thoes problems.
Have they not got the message!

Last year around May there was a member called OldTitan, that could help customers of IBB, where is that member? do you still read boards, or MOD's have you banded him or something! We would like to here from you!

Blaster99

Did he actually help anyone? I think he was mainly good for excuses and promises, like the rest of IBB. It's not as if the problems are limited to a small set of users that can be resolved reasonably easily. It's just a wholesale fiasco.

pointofnoreturn

Well he had posted about 2Mbit upgrade trials and asked for members of boards for feedback, looking back at his posts he did help and was definitely a link to the company, for all of us that have problems should PM him and ask if IBB actual understand that your customers are not happy with your broadband!

One question i would like to ask is:
Does IBB know how to run a Wireless ISP!

Steffano2002

pointofnoreturn wrote:

One question i would like to ask is:
Does IBB know how to run a Wireless ISP!

LOL I think we all know the answer to that one!

pointofnoreturn

The assumptions that my friend and i have made is

they tryed to do something,
it didn't work,
they tryed to fix it,
they broke it,
And then they just Walk away,
And say Nothing!

{Walk away whistling....}

Phibsboro

I don't work for IBB, tho the interaction on this thread is funny cos I did (correctly) spot an IBB employee posting on here before Its just that I haven't had the same experience you guys have had and I'm surely allowed make that point? I have had replies to emails, I have got through to support. I have had an engineer come out and change me from one mast to another to solve a problem.

The fact that nobody who is complaining is willing to actually post up some stats surprises me - if I was in your shoes I would have daily pinggraphs posted up here. I would be asking other users on the same mast to do the same. etc. etc. I can't imagine how frustrating it must be for you all to be paying for a service you don't appear to be getting and yet feel that there is nothing you can do to improve the situation or get out of your contract.

C

anoble66

here is some of my packet loss stats, not the most readable but you get the idea, constant packet loss and latency of over 100ms....in a word $hite:(

Date / Time Destination % Lost Average RTT (ms)

5th Jan google.com 7 177
6th Jan 8:15am google.com 0 86
6th Jan 20:00 ftp.heanet.ie 13 149
6th Jan 23:00 ftp.heanet.ie 5 192

15th Jan 16:40 google.com 22 180
15th Jan 16:40 heanet.ie 15 108
15th Jan 17:10 heanet.ie 14 116
15th Jan 17:40 heanet.ie 14 140
15th Jan 18:40 heanet.ie 13 146
15th Jan 19:30 heanet.ie 14 126
15th Jan 21:55 heanet.ie 12 153
15th Jan 23:00 heanet.ie 9 117

16th Jan 08:30 heanet.ie 3 82
16th Jan 19:30 www.cisco.com 49 233
16th Jan 21:00 www.cisco.com 56 240
16th Jan 21:35 www.cisco.com 55 241
16th Jan 22:00 www.cisco.com 60 238
16th Jan 22:30 heanet.ie 20 105
16th Jan 22:35 cisco.com 60 239
16th Jan 23:00 cisco.com 69 250
16th Jan 23:00 heanet.ie 22 105
17th Jan 08:20 cisco.com 37
17th Jan 20:00 heanet.ie 1 80
17th Jan 21:00 heanet.ie 4 82
17th Jan 21:00 google.com 5 115
17th Jan 21:40 cisco.com 42 271
17th Jan 21:40:00 heanet.ie 3 84
17th Jan 21:40:00 google.com 10 119
17th Jan 21:40 metcheck.com 12 188
18th Jan 18:30 google.com 5 225
18th Jan 19:30 heanet.ie 9 233
18th Jan 20:00 heanet.ie 10 250
23rd Jan 19:00 heanet.ie 7 96
23rd Jan 20:00 heanet.ie 18 81
23rd Jan 20:40 www.google.com 22 117
23rd Jan 21:30 www.google.com 11 116
23rd Jan 22:20 heanet.ie 21 85
24th Jan 18:30 heanet.ie 7 90
24th Jan 19:00 heanet.ie 8 88
24th Jan 20:00 google.com 5 120
25th Jan 18:30 heanet.ie 11 95
25th Jan 19:30 heanet.ie 6 94
25th Jan 19:30 cisco.com 48 282
25th Jan 20:00 heanet.ie 8 93

Phibsboro

Those numbers look dreadful - though I remember when I had the trees issue my pings were into the thousands. It really is worth while downloading something like pinggraph cos it shows a consistent problem over time. It also has this graph line of "available bandwidth" that I found very interesting. I have set it running on my dads computer this morning so I'll post that up later.

C

LegacyUser

Phibsboro wrote:

The fact that nobody who is complaining is willing to actually post up some stats surprises me - if I was in your shoes I would have daily pinggraphs posted up here.

There must be 100's of threads in here with pings attached to them ... hundreds. Been there, done that, worn the tshirt, spoken directly to their CEO .. and it is still not resolved.

I too had someone out last year to try to fix it. This person left saying "Oh we'll ring you" .. nothing ..

Phibsboro, just because you are lucky and your line works, don't criticize those who are unfortunate enough NOT to have a working IBB connection.
It is almost as if you think all of us are lying about it.

I think when I pay 48 euros for a 300kbs line and someone else can get 4 times the speed for 15 euros a month .. I am entitled to complain.

When I complain to the company in question they cannot resolve it - then they are bound to get bad press. They will get bad press until they provide a decent service.

Until they stop ignoring customer complaints, and put an english speaking staff member on their support desk - people will continue to have issues.
People will also continue to have issues if support staff continue to close trouble tickets when they are not resolved, and ignore customer emails to reopen tickets.

PowerHouseDan

I would only for i dont have them anymore.....I will gladly dig up my screen shots , pings....etc.......

Phibsboro wrote:

The fact that nobody who is complaining is willing to actually post up some stats surprises me - if I was in your shoes I would have daily pinggraphs posted up here. I would be asking other users on the same mast to do the same. etc. etc. I can't imagine how frustrating it must be for you all to be paying for a service you don't appear to be getting and yet feel that there is nothing you can do to improve the situation or get out of your contract.

C

cormac_byrne

I just can't be bothered to post any more pings traces etc...

Before I take IBB to court I will be using the Data Protection Act to force them to produce all of the information they have on computer relating to me. This will include all of the ping/traceroute/speedtest info I have sent them over the last year. If they havn't kept that it will look very bad for them. If they have kept it it will prove how ****e they are.

RangeR

Phibsboro wrote:

The fact that nobody who is complaining is willing to actually post up some stats surprises me

Seriously, where have you been for the past while, or have you tried searching the broadband forum?

http://www.boards.ie/vbulletin/showpost.php?p=3201398&postcount=11
http://www.boards.ie/vbulletin/showpost.php?p=3201190&postcount=8
http://www.boards.ie/vbulletin/showpost.php?p=3200679&postcount=6
http://www.boards.ie/vbulletin/showpost.php?p=3413754&postcount=37
http://www.boards.ie/vbulletin/showpost.php?p=3531855&postcount=49
http://www.boards.ie/vbulletin/showpost.php?p=3533160&postcount=51
http://www.boards.ie/vbulletin/showpost.php?p=3533627&postcount=54
http://www.boards.ie/vbulletin/showpost.php?p=3533913&postcount=57
http://www.boards.ie/vbulletin/showpost.php?p=3534088&postcount=59
http://www.boards.ie/vbulletin/showpost.php?p=3536659&postcount=63
http://www.boards.ie/vbulletin/showpost.php?p=3540795&postcount=68
http://www.boards.ie/vbulletin/showpost.php?p=50346635&postcount=90
http://www.boards.ie/vbulletin/showpost.php?p=50387974&postcount=96
http://www.boards.ie/vbulletin/showpost.php?p=50389655&postcount=97
http://www.boards.ie/vbulletin/showpost.php?p=50541217&postcount=136


And this is my own personal account of my IBB troubles up until the time I left them
http://www.boards.ie/vbulletin/showthread.php?t=283290


And finally
http://www.boards.ie/vbulletin/forumdisplay.php?f=259

Now, I didn't have time to go through EVERYTHING as I only had 10 minutes free to search. Seriously, have you even looked?

Steffano2002

IrishTLR wrote:

And finally
http://www.boards.ie/vbulletin/forumdisplay.php?f=259

LOLLLLL It's funny coz it's true!

Grayarea

Hi all,

I am a business user and up until today I suffered like everyone else seems to;

Very poor support.
Speeds very slow.
Connetivity not too bad, no more than a day a month off.

However I can confirm that as off this morning my connect is 1.82Mb up and 1.92Mb down. I did not have any kind of call open with them, so maybe at long last things are improving.

I am on the rochestown mast.

Later,

PowerHouseDan

Does 1 day make up for the months of bad service?

Grayarea wrote:

Hi all,

I am a business user and up until today I suffered like everyone else seems to;

Very poor support.
Speeds very slow.
Connetivity not too bad, no more than a day a month off.

However I can confirm that as off this morning my connect is 1.82Mb up and 1.92Mb down. I did not have any kind of call open with them, so maybe at long last things are improving.

I am on the rochestown mast.

Later,

Phibsboro

IrishTLR wrote:

Seriously, where have you been for the past while, or have you tried searching the broadband forum?

http://www.boards.ie/vbulletin/showpost.php?p=3201398&postcount=11
http://www.boards.ie/vbulletin/showpost.php?p=3201190&postcount=8
http://www.boards.ie/vbulletin/showpost.php?p=3200679&postcount=6
http://www.boards.ie/vbulletin/showpost.php?p=3413754&postcount=37
http://www.boards.ie/vbulletin/showpost.php?p=3531855&postcount=49
http://www.boards.ie/vbulletin/showpost.php?p=3533160&postcount=51
http://www.boards.ie/vbulletin/showpost.php?p=3533627&postcount=54
http://www.boards.ie/vbulletin/showpost.php?p=3533913&postcount=57
http://www.boards.ie/vbulletin/showpost.php?p=3534088&postcount=59
http://www.boards.ie/vbulletin/showpost.php?p=3536659&postcount=63
http://www.boards.ie/vbulletin/showpost.php?p=3540795&postcount=68
http://www.boards.ie/vbulletin/showpost.php?p=50346635&postcount=90
http://www.boards.ie/vbulletin/showpost.php?p=50387974&postcount=96
http://www.boards.ie/vbulletin/showpost.php?p=50389655&postcount=97
http://www.boards.ie/vbulletin/showpost.php?p=50541217&postcount=136


And this is my own personal account of my IBB troubles up until the time I left them
http://www.boards.ie/vbulletin/showthread.php?t=283290


And finally
http://www.boards.ie/vbulletin/forumdisplay.php?f=259

Now, I didn't have time to go through EVERYTHING as I only had 10 minutes free to search. Seriously, have you even looked?

I meant the people complaining on this thread in fairness. I take your point though. I would say to people who are trying to prove a point to IBB (or more likely get out of contract, based on the experiences posted up here), that once off, or 10 minute pings tests leave too much room for the isp to say it was a transitory thing, contention kicking in etc. Out of all of those threads only one shows a graph of longer than a few minutes..

http://www.boards.ie/vbulletin/showpost.php?p=3536659&postcount=63

I would imagine that person was out of contract as soon as they wished with data like that. Forget Irish speed test or one off tracert's or pings - stick something on for a few days at least. If you are consistently getting bad stats you need to get off IBB asap and to do that without penalty you need something like pinggraph.

In general, I don't mean to negate the experiences of the people who complained on this thread - the op actually asked for this kind of comment to help him decide whether to go with IBB. I would just make the suggestion that you collect data over a few days and move off IBB and get into a happier broadband world:) .

C

RangeR

Phibsboro wrote:

I meant the people complaining on this thread in fairness.

Fair point, but many of us have posted out traces in other threads and see no reason to post them here again.

that once off, or 10 minute pings tests leave too much room for the isp to say it was a transitory thing, contention kicking in etc. Out of all of those threads only one shows a graph of longer than a few minutes..

http://www.boards.ie/vbulletin/showpost.php?p=3536659&postcount=63

Another fair point. However, my list was not complete but there are other links in the list I provided that game a more comprehensive ping trace. I use pingplotter that, like yours, runs continous traces for days, weeks, months.
Taken form the list above
http://www.boards.ie/vbulletin/showp...8&postcount=11

However, just because ppl have not run there traces for more than a few seconds, minutes, hours or even days, doesn't take away from the fact of the problem. These people would be running there tests on a regular basis if there wasn't an underlying problem. It wasn't a transitory thing or contention kicking in, as it was happening most of the time for a lot of users.

The main problem, and IBB have admitted it in various conversations to various people, including me, that they have over congested their network. Now you could argue that the service became over contended but only because there were more than the 8, 12, 24 or whatever customers provisioned to a specific connection/sector.

Forget Irish speed test or one off tracert's or pings - stick something on for a few days at least.

But they are a good first impression of things going wrong. I would agree that I would not use these types of data as my sole offence. A long term trace would help a lot.

If you are consistently getting bad stats you need to get off IBB asap and to do that without penalty you need something like pinggraph.

Quote of the day I'll say no more.

In general, I don't mean to negate the experiences of the people who complained on this thread - the op actually asked for this kind of comment to help him decide whether to go with IBB. I would just make the suggestion that you collect data over a few days and move off IBB and get into a happier broadband world:) .

I agree. Although I do get the feeling that IBB are preying on the less well informed and the non technical. For example, Mr Joe Bloggs, who knows nothing about broadband or the technical side of it, get's IBB service and it is faster than dial up, he'll be happy. However, the reality of it is that he's getting ripped off. Being happy with the service is all relative. Jow bloggs is happy because he can send and receive emails 2 or 3 times faster than dial up. But if you were to walk into Joe Bloggs and show him the packet loss. Shw him the actual speeds he was getting, it would be a totally different story.

I take your earlier point about trees being in your way a while ago and you got re-assigned to a new high site, but come one, do you think that ALL of our radios are being blocked by trees?

I was a business customer. I had an SLA with them. I was paying good money. They ignored me like they ignore an residential customer with an SLA.

More fool me, I stayed with them for 7 to 8 months. Getting rid of them was the best thing I ever did. I will not look back until they have proved themselves for at least 12 months without any major outages. their [advertised ]upload speeds are quite nice.

K

LegacyUser

Phibsboro wrote:

I would imagine that person was out of contract as soon as they wished with data like that. Forget Irish speed test or one off tracert's or pings - stick something on for a few days at least.

I don't have any contract with IBB. I am out of it at this stage.
IBB know damn well that there is something wrong with their network. They know!!!! Send whatever pings you want!!

When I pay 48 euros, I expect that service, and no less. I have more things to do when I come home from a days work to sit down and correlate data for IBB. I work in IT myself, and spend enough time sitting in front of a screen. It is their job to work out what is wrong with their network. They should be out doing tests - not sitting on their arses closing unresolved trouble tickets without resolving them.

They know there is an issue with the service, they frequent these boards, if they gave a hoot about their customers it would be resolved a long time ago.

This issue has gone on for a least a year, and at this point they are having
a laugh at the expense of people who cannot get DSL.

If you advertise a 2MB line, and charge above the odds for that service, then the end user should get that service - or if not, close to.

And it is NOT contention. if I surf the web at 4am it is the same!!

Supplying pings to them is a complete waste of time - they haven't an intention of solving it.