Latest Eircom service bulletin

kaizersoze

System maintenance - Thu 12/01/06
We will be upgrading our billing system on Thursday 12th January 2006 at 23:00.

This upgrade should not affect customers' connections.

Customers are advised to regularly check their download usage at http://broadbandsupport.eircom.net#stats

Is this a subtle way of telling customers they are about to start charging for exceeding the download allowance?
http://broadbandsupport.eircom.net/SRVS/CGI-BIN/WEBCGI.EXE/&/?St=66&E=0000000000007875027&K=2229&SXI=14&case=8788&branch=4

PixelTrawler

sure looks like they've finally a system in place to bill for this

OfflerCrocGod

I hope not I'm with BT but if €ircon start charging then it's possible BT might try it as well; hopefully they won't because it's a competitive advantage for them but who knows.........Anyway the caps are going up with the speed upgrades 40Gb or over will be plenty for my line. I doubt that's what we will be offered though probably only rubbish 30Gb

PixelTrawler

they may just double the caps... thats what they did last year

ghost26ie

i'll take 30gb no probs.

halenger

Joebloggs4817 wrote:

they may just double the caps... thats what they did last year

16GB -> 24GB. That's not double.

If they're going to start charging then they'd better change their rates to something less ridiculous and BT Ireland better fix their download stats page (mine is down again this month). Apparently I've not logged in since November 17th. *coughs*

PixelTrawler

halenger wrote:

16GB -> 24GB. That's not double.

i meant Eircom - they doubled from 8 to 16 last april

CyberGhost

oh man, this is bad news

Irishpimpdude

Glad i moved to IBB lol (not many people would say that)

MisterAnarchy

Looks like i picked a good time to transfer to Bt.
I download an average of 50Gb a month !:eek:

ghostdancer

i know it's greedy, but i really hope my 40gb allowance with digiweb goes up too. line goes from 2mb to 3mb, allowance going from 40gigs upto 60 seems only fair :v:

CyberGhost

ghostdancer wrote:

i know it's greedy, but i really hope my 40gb allowance with digiweb goes up too. line goes from 2mb to 3mb, allowance going from 40gigs upto 60 seems only fair :v:

It's not greedy,

I use like 40-50 gigs per month, and that's without p2p.

ZygOte

Irishpimpdude wrote:

Glad i moved to IBB lol (not many people would say that)

your right, your the only person ive ever heard of say something that crazy. wait and see they will **** up. :rolleyes:

OfflerCrocGod

The upgrades are on the 1st of Feb so we are going to have to wait another few days; God I'm hating every minute of my crappy 128kbps up.

dahamsta

OfflerCrocGod wrote:

God I'm hating every minute of my crappy 128kbps up.

Tell me about it. It's torture.

CyberGhost

OfflerCrocGod wrote:

The upgrades are on the 1st of Feb.

Upgrades are on 20-21st January.

OfflerCrocGod

CyberGhost wrote:

Upgrades are on 20-21st January.

Sorry I got confused with the promotions that €ircon are going to run on the 1st of Feb.

Fighting Irish

So when are BT speeds/caps going up? any dates set yet?

ghost26ie

bt is repackaged eircom so it should on the day or not long after.

Valentia

I wouldn't panic. I have it on fairly good authority that Eircom have no way of telling how long their timed BB customers are online. Daft I know but true. This upgrade probably fixes that issue.

ghost26ie

Valentia wrote:

I wouldn't panic. I have it on fairly good authority that Eircom have no way of telling how long their timed BB customers are online. Daft I know but true. This upgrade probably fixes that issue.

in the first 6 days of this month i downloaded 10gigs of stuff yet my stats page tells me i downloaded nothing.

mang87

With this upload speed upgrade, the ****ers will probably impliment an upload usage as well. :mad:

event

i have found out that if you now go over your limits, it is automatically added to your bill, AFAIK, they are gonna start charging for it

Sponge Bob

do you actually have a bill in writing (online or paper) ??

event

me?

no but i work for an ISP and thats what we are being told

Sponge Bob

But every ISP sets their own CAPS on resold Eircom Bitstream, therefore the only ISP that could have told you this specific information is EIRCOM.NET to whom most DSL users are connected.

Starting from bills issued from what date ????

Blaster99

What limits? The timed crap or the cap crap?

event

i think from now on

only telling you what i was told, teh download limits will now be strictly inforced with Eircom.net

Sponge Bob

but if you worked for a DIFFERENT ISP you WOULD say that about eircom.net would you not. As there are rumours about imminent (Feb sometime) generous increases in allowances for the existing always on products would it be a tad more accurate to say that those NEW allowances will be enforced AFTER they come in .........perchance ??

halenger

Now on being today or when they introduce the new packages with the new caps?

Hrmph...

event

Sponge Bob wrote:

but if you worked for a DIFFERENT ISP you WOULD say that about eircom.net would you not. As there are rumours about imminent (Feb sometime) generous increases in allowances for the existing always on products would it be a tad more accurate to say that those NEW allowances will be enforced AFTER they come in .........perchance ??

for gods sake:rolleyes:

i work in tech support, for another ISP, used to be eircom, i really dont care if any of yiz go over your limits and get charged to high heaven, or if yiz decide to move to an different ISP
im not gonna comment on who i work for, so wont get me any more business
and anyway, id prefer if we had less customers, less work for me;)

i was just telling you what ive been told, here and from friends who are still in eircom

do with the info what you will

OfflerCrocGod

What bollox! I can't believe NTL haven't rolled out all of Dublin 15 yet I am dying to dump them and get rid of this crappy cap rubbish. If €ircon start charging then I'm certain BT will follow. I'll dump them first chance I get.

Sponge Bob

OfflerCrocGod wrote:

If €ircon start charging then I'm certain BT will follow.

Emmmm , would that not require an accurate and reliable billing system like the one eircom has ???

CyberGhost

OfflerCrocGod wrote:

What bollox! I can't believe NTL haven't rolled out all of Dublin 15 yet I am dying to dump them and get rid of this crappy cap rubbish. If €ircon start charging then I'm certain BT will follow. I'll dump them first chance I get.

Same here dude,

i was tolerating their overcharging cause they were not charging for going over the cap, but this, this really sucks! screw such "upgrade" I'd be much happier with the same speed but no cap.

halenger

For anyone on BT... This is all I got out of them, which is essentially nothing. Hell one of the live chat guys said he knows nothing about an upgrade. That made me laugh. Anyway...

In the terms & conditions, it states that BT reserve the right to charge 3c/MB over your monthly quota. BT also reserve the right to suspend accounts until the next monthly download period, should the user grossly overuse their broadband download allocation. Serial offenders face being banned from using broadband altogether.

For the time being, BT are keeping the same caps.

It'll remain to be seen whether they keep this policy (I asked for confirmation in a follow-up). I just decided to ask a few questions while getting them to fix my stats. So I wasn't mailing them to just be a total pest.

Sarunas

In the terms & conditions, it states that BT reserve the right to charge 3c/MB over your monthly quota. BT also reserve the right to suspend accounts until the next monthly download period, should the user grossly overuse their broadband download allocation. Serial offenders face being banned from using broadband altogether.
For the time being, BT are keeping the same caps.

halenger wrote:

It'll remain to be seen whether they keep this policy (I asked for confirmation in a follow-up).

Let us know.

I'm not sure I'll be able to survive on 1gb for the rest of the month...

halenger

This is all I got back. Interesting how it was emphasised...

If you read the terms & conditions, BT *reserve the right*, in the case of a user continually going over their download caps, to either charge per MB over quota, suspend the account or cancel the account outright. It is done on a case-by-case basis. This means that these actions MAY be taken, depending on how much a user flouts the usage caps.

Oh and my he requested my usage be fixed - that's nice. I don't think I've used it that much. Sure it's only 13 days into this month/year.

AdMMM

I just checked my stats on the Eircom page and even though the system has been upgraded, I don't see anything different with it.

Of course this is me assuming that the stats page should show you how much you are going to be charged for going over the cap if they have implemented such a system that is, which I don't think they have but I suppose we'll have to wait until the next round of bills come in!

grimloch

|.Murderer.| wrote:

Of course this is me assuming that the stats page should show you how much you are going to be charged for going over the cap if they have implemented such a system that is, which I don't think they have but I suppose we'll have to wait until the next round of bills come in!

I reckon all we need is a few brave souls to take a hit for the team and go over it within the next few months.

I recall it being a fairly fierce price for going over the cap though, even if you only went over it by a gig.

Nick_oliveri

Could they backlog all of the exceeded months since we have been with them? They could obviously because of the T&C's. That would be a hefty cash in. Ive gone over by 100% every month since August. Oh poop!

MisterAnarchy

Could they backlog all of the exceeded months since we have been with them? They could obviously because of the T&C's. That would be a hefty cash in. Ive gone over by 100% every month since August. Oh poop!

I'll be Bankrupt.
I've been over by an average of 400% the last few months.
I Dont see why Eircom couldnt have charged in the past for going over the cap as the Download statistics page is quite accurate,agreeing well with Bandwidth Download Pro I have running.
I'll plead ignorance or insanity.

MarkR

MisterAnarchy wrote:

I'll be Bankrupt.
I've been over by an average of 400% the last few months.
I Dont see why Eircom couldnt have charged in the past for going over the cap as the Download statistics page is quite accurate,agreeing well with Bandwidth Download Pro I have running.
I'll plead ignorance or insanity.

*snigger* Not laughing at you personally, but just imagine the chat with your bank manager. And phychiatrist.

Terry

what is eircom's cap?
i tried checking the stats thing but it told me to piss off and come back later.

i'd say i'm fairly boned though.
i'm a torrent whore. well, if the extra money goes to the relevant movie studio's, then i won't feel as guilty.








*disclaimer
i use torrents to preview dvd's that i am considering buying. i find it akin to going into my local xtra-vision and watching the movie they are showing on the onstore tv's, but without the discomfort of standing for 90 minutes and having the clerk give me funny looks. i also use them for tv shows that don't air here, but do air on FTA channels in other countries.

edited to add:



i'm boned.

Terry

whoah. check this out.

kmurph

You might want to blank out your phone number in the top and bottom of the screenshots julep. Wouldn't want anyone getting onto Eircom and ratting you out.

Terry

meh. i'm sure they're well aware of who's using what site and what they're using it for. besides, all my torrents are 100% legal.
nothing wrong with the likes of this: http://newvoyages.mine.nu:1701/?sort=15

like i said, 100% legal.
ffs. you made me all paranoid and killed my three can buzz. i'm gonna have to edit those pics now.

AdMMM

As I said, I think it's fairly safe to assume that Eircom HAVE NOT implemented a system to charge you. While it may sound like something Eircom may do, the absence of a figure stating the amount of money you will be charged would be suicidal on the part of Eircom and would invite countless amounts of complaints.

Also there would almost surely be an option present to allow you to decide whether or not you want to have your broadband cut off once you hit the cap like what UTV have to offer.

OfflerCrocGod

grimloch wrote:

I reckon all we need is a few brave souls to take a hit for the team and go over it within the next few months.

Volunteering, Private Grimloch?

NIBBS

I don't think it's ever safe to assume anything..........especially where Irish Telco's are concerned........how would it be suicidal for them not to have a money counter on the page - others don't, as long as they list the usage amount that's enough, as they've already stated how much they could charge you if you go over the limit - and as well as that Eircom have never had any thoughts or worries about receiving tonnes of complaints from their customers, if they had they wouldn't have done things the way they have over the years......:D

|.Murderer.| wrote:

As I said, I think it's fairly safe to assume that Eircom HAVE NOT implemented a system to charge you. While it may sound like something Eircom may do, the absence of a figure stating the amount of money you will be charged would be suicidal on the part of Eircom and would invite countless amounts of complaints.

Also there would almost surely be an option present to allow you to decide whether or not you want to have your broadband cut off once you hit the cap like what UTV have to offer.

grimloch

OfflerCrocGod wrote:

Volunteering, Private Grimloch?

Me? God no!

I don't pay the bill and I would most certainly be hit if a large bill arrived in the letterbox.

Sponge Bob

They can go backcharge 3 months or a year , cannot remember which. I doubt they will but they may clatter a few hogs who bust their caps constantly.....pour encourager les autres !