Blueface line quality very poor with NTL

msmx5

Regarding Netgear support.

I recently received a reply from them on a query about the TA612V. I did receive the reply within 24hours as promised but they were not competent to answer details on the VOIP features of this router. A followup query did again receive a reply, this time a bit quicker and also from someone with a better grasp of english than the first engineer.

Each time Netgear referred me to the equipment reseller for VOIP support on the TA612V... they say that they don't have much info on the VOIP features and that the reseller/provider should be contacted for firmware updates etc.

Other than that the ATA is functioning fine.

kevpatts

Thanks all, that's all my queries sorted.

Freddie59

kevpatts wrote:

Has anyone gone for the Special limited offer including the Netgear TA612V router? I'm getting IBB in next week and considering signing up for Blueface offer.

I'd be using it behind a Linksys WRT54G router. All reports I've read though seem to say that the Netgear VoIP ATA/router:
1. can't be used behind a firewall.
2. doesn't work well if connected to a network with more than one PC (possibly same reason as before).
3. has VERY bad support from Netgear.

Do Blueface give tech support for the router? Also, I'd like to use a standard PSTN phone connected to the Netgear router and also a VoIP WIFI handset on the same number through my Linksys router.

aaronc, is this configuration possible? Has the issue of no ringing tone for people calling the VoIP phone been resolved?

One other question about Blueface's special offer: Can I get this offer but with the Freedom World package?

I have the offer ATA. In response to your query:

1. Am using it behind a Netgear wireless router.
2. Am using one Desktop and two laptops. The only quality issue is that an echo occurs at my end. I'm trying to find this linksys page (thanks DnaDog;) ) but no joy.
3. Blueface/Netgear support is 1000% (yes one thousand) percent!:D

Hope that helps.

Freddie59

Freddie59 wrote:

The only quality issue is that an echo occurs at my end. I'm trying to find this linksys page (thanks DnaDog;) ) but no joy.
Hope that helps.

Just found it under VOIP settings under prefer codec
Changed it to G.729ab@20ms (there is also one at 10ms). Will let you know if it improves.:)

TempestSabre

How bad is this echo? I would have though that echo would be a serious problem.

Freddie59

TempestSabre wrote:

How bad is this echo? I would have though that echo would be a serious problem.

Not really. In my case it's intermittent and very similar to the echo suffered on early GSM phones prior to the introduction of echo-cancelling software (which can still malfunction).:)

Freddie59

Freddie59 wrote:

Just found it under VOIP settings under prefer codec
Changed it to G.729ab@20ms (there is also one at 10ms). Will let you know if it improves.:)

This did the trick. Quality now near-perfect. No echo.:)

TempestSabre

Thanks for the update.