Robbed By BT

junglecliff

16 Dec 2005 DD OP/BT IRELAND 437.69

First Login Fri Sep 23 16:57:14 2005
Last Login Thu Dec 15 23:16:25 2005
Last Login Duration 198 minutes
Logins 131
Offpeak Traffic 27442 minutes
Peak Traffic 1438 minutes
Data uploaded 4.47 GB [4797367039 bytes]
Data downloaded 36.56 GB [39253175247 bytes]

unbeliveable

mukki

youch, and just in time for christmas too


gonna check my accounts now

Creamy Goodness

explain how you were robbed?

junglecliff

Amount Owing 0.00

Payment Received 0.00

Overdue Amount 0.00

Broadband PLUS Two-Monthly Subscription 283.22

Broadband PLUS Self-Install Charge 82.64

Other charges and credits 0.00

Total Discounts Received -4.13

Total Charges (ex. VAT) 361.73

VAT @ 21.00% 75.96

Total Charges this period (incl. VAT) 437.69


im still very lost here.........

mukki

Cremo wrote:

explain how you were robbed?

em..... they charged 437.69 for 3 months service

**Timbuk2**

Complain, that's what I would do, look for a bit of a fight!!!;)

Eminem

Wat do you mean?

**Timbuk2**

€437 is very dear for 3 months of Broadband....

junglecliff

junglecliff wrote:

Data downloaded 36.56 GB [39253175247 bytes]

That probably explains it

junglecliff

thats 12 gigs a month......

Creamy Goodness

36.5 gigs
-24.0 gigs
=12.5 gigs over limit

12800 megs over limit x 0.03c per meg = 384.00

maybe they charged for going over cap?

assuming you're on BB plus

What's your download cap?

Eminem

Brod band is only euro 33 amonth

Creamy Goodness

it's 24gigs, as he's on bb plus

Creamy Goodness

Eminem wrote:

Brod band is only euro 33 amonth

not when you factor in a self install charge and going over your allotted data transfer limit

Eminem

Thast no good thats wrong:mad:

kin9pin

Lucky you got that discount or it could have worked out expensive.

Auvers

How much is your connection usually? is it under the promotion price of €35 a month? did u have to pay a deposit?

junglecliff

35 Euro A Month Plus 50 Euro Install Was Agreed.

junglecliff

https://home.btireland.ie/echannel/res.portal?_nfpb=true&_pageLabel=res_products&residentialProducts_actionOverride=%2Fpageflows%2FresidentialContent%2Fproducts%2FbroadbandPlus

Auvers

is this your first bill? as I can see from your first post you first started using your
connection in september so maybe its a four month bill, and your install charge is double what I paid!

Chong

Since when have they started charging for exceeding caps.

mikeruurds

Hi there. I just got my first bill and they invoiced me for the first three months and also another two months in advance. It states in their contract that they invoice bi-monthly in advance, so you've been invoiced for 6 months here... I think.

And your broadband usage appears to be 36GB downloaded since September = 9-10GB per month and therefore not over your limit.

My first invoice was for €280, but they charged me for Talk plus without authorisation which was €50 of the charge.

dingding

was thinking of moving from eircom to bt, might reconsider now. Did this bill include any telephone calls

salupa

WDK wrote:

Since when have they started charging for exceeding caps.

thats news to me, i constantly break it with no charge.
so far at least:rolleyes:

junglecliff

as it says on bill its for 2 months.
no phone in house line just used for bb.
this carry on cannt be legal.:mad:

salupa

best thing you can do is ring them,tell them to sort out asap or your seeking legal advice.thats what i would do,but i'm not a legal expert.

dub45

salupa wrote:

best thing you can do is ring them,tell them to sort out asap or your seeking legal advice.thats what i would do,but i'm not a legal expert.

Signing with BT should carry a Government wealth warning:rolleyes:

As suggested above contact them immediately. (Did they send you any bill or post a bill on line before they debited you?)

Work out what you think you should owe them and have this ready - and tell them you want a detailed breakdown of the amount they have debited you with.

flagpole

if you think your being billed unfairly, and dont get any satisfaction having contacted you vendor, give COMREG a shout:

http://www.comreg.ie/

we were having problems with eircom for months, they were billing us for the free broadband trial. and continued to bill us after we had given the kit back (well before the end of the trial). it went on for months but was suddenly sorted out (with an apology) when we mentioned calling comreg.

certainly give the vendor the oppertunity to address the issue but if they dont listen then call in the big guns

mikeruurds

The standard charge description is "2 months broadband" or something like that, but it's a pro-rata charge. Mine was a 5 month charge and it still said "2 months". I called customer service as soon as I got my bill to complain and managed to get things cleared up pretty quickly.

Jumpy

Have you tried calling them?

Sponge Bob

Jumpy wrote:

Have you tried calling them?

ROFLMAO .

There is very strong evidence that BT have missold their 'all in for €40 a month' bundle

BT cannot start a customer on both Line Rental and BB at the same time. While you are an eircom line rental customer they must enable BB, once the BB is on they can then transfer you to the wholesale line rental and you then pay BT for line rental , calls and BB.

BT should be charging the €40 a month from day one if their advertising is to be believed, not from when the WLR transfer is complete.

cgarvey

Jumpy wrote:

Have you tried calling them?

That would be the logical first step alright.

.cg

dlofnep

I would of been calling them long before posting on here about it. Did you call their billign department? If so what did they say?

Auvers

He posted this yesterday and there billing dept is not open sundays, I am hopeing when he rings them he posts the results of the call later 2day.

the gobbler

just got a bill for 170 euros after cancelling a while ago,charging me in advance even though i got BT cut off??????? When o when will this saga end????

junglecliff

rang them taday...

and i was told that they charged me for 2 lines.....????
and 4 months payments.

never got a bill in post in advance of them taking money.
and why would anyone have bb twice at one address.

kaizersoze

junglecliff wrote:

rang them taday...

and i was told that they charged me for 2 lines.....????
and 4 months payments.

never got a bill in post in advance of them taking money.
and why would anyone have bb twice at one address.

What are they doing to sort it out?

junglecliff

good question..

main manager on holidays and no other managment around
i was told.
so they have put a note on my account for manger to call me..

elexes

i think you should ring back . asking to speak to a team leader or somone that can sort it out for you on how exactly you were charged for two lines. they always have somone incharge of the call center on at all times for situations like yours

dub45

junglecliff wrote:

rang them taday...

and i was told that they charged me for 2 lines.....????
and 4 months payments.

never got a bill in post in advance of them taking money.
and why would anyone have bb twice at one address.

Did you demand an immediate refund? You should never 'hang up' without having agreed an arrangement with them. A note on your account to have a manager ring you does not sound promising to say the least!

I wonder is there any company anywhere whoe billing department has been allowed to be so consistently incompetent for so long?

eirebhoy

You download a lot mate. Here's mine:

First Login Sat Sep 18 15:13:21 2004
Last Login Sun Dec 18 12:40:22 2005
Last Login Duration 1440 minutes
Logins 601
Offpeak Traffic 442367 minutes
Peak Traffic 184574 minutes
Data uploaded 18.14 GB [19480227620 bytes]
Data downloaded 63.37 GB [68047248909 bytes]

Maybe I just download fewer than most. I didn't know I had finished my 12 month contract either.

el_gaucho

junglecliff wrote:

good question..

main manager on holidays and no other managment around
i was told.
so they have put a note on my account for manger to call me..

i had a bt account and canceled it recently (to sign up with ntl). the connection was good, but customer service was nothing short of PATHETIC. 3 or 4 months ago i wrote a letter directly to the head of customer service and told him exactly how bad it was. i got no response so i called, and of course he was unavailable, but they told me they would pass on the message and would call me back. of course he didnt, and i dont think he's going to now! so i wouldnt wait around too long for that call cliff, unfortunatly you'll just have to keep hassling them.

junglecliff

well 4 days on and still no result..
no call from managment.
no refund.

and to add to it ive been billed for line
rental up ontil feb 06...from eircom..?

BopNiblets

Uh oh... if they're charging for over caps now... uh... ****.
Is there any way of hiding it?

Where do you get that info? BT bills?
Must find out where my mam keeps those.

Roen

kin9pin wrote:

Lucky you got that discount or it could have worked out expensive.

lmao

BopNiblets

bump!

Where do you get this First Login/Last Login and Data downloaded/Data Uploaded details guys?

I thought it might be on the online Account details, but I can't find it!

alastair_doom

http://broadband.iol.ie/cgi-bin/sec/dsl

BopNiblets

alastair_doom wrote:

http://broadband.iol.ie/cgi-bin/sec/dsl

Ok... but what's the username and password?

I also tried my new Esat account login, but she didn't work.

kaizersoze

BopNiblets wrote:

Ok... but what's the username and password?

I also tried my new Esat account login, but she didn't work.

It's the username/password that you entered into the modem to login to BB.
The username is the part before the "@iolbb" or "@btbb".

Nexus

Im just after goin to eircom after being with BT for 18 months. They are the worst company i have ever dealt with. So many problems, I just got sick of them. Then u cant even get thru to them on the phone. Being stuck on hold for 2 hours is not fun. Im so ****in glad they are gone. They even blocked eircom from gettin my port for 2 weeks. Idiots is all ill say!