Digiweb Adsl

rash

looking for feedback on Digiwebs ADSL products and service.
I want to know if they're any good and how they compare to other providers.

Would like feedback on the quality of both their network, customer service, expertise etc.
Also has anybody dealt deal with them as a partner/reseller?

The Clown Man

I have been dealing with them for nearly a year. (I was on thier fixed wireless service until about a week ago.)

Their customer service is quite good at the moment, not too often that you are holding in queue and their staff are usually as helpful as they can be.

Unfortunately interleaving is still set to high at the DSLAMs they use but, on asking them to change it to low, they are working on getting it changed. (Apparently Eircom were saying that they couldn't lower it :rolleyes: but I'd say they'll get it sorted soon enough.)

Otherwise the dsl service is fine.

C:\Documents and Settings\Sean>ping boards.ie

Pinging boards.ie [82.195.131.128] with 32 bytes of data:

Reply from 82.195.131.128: bytes=32 time=68ms TTL=61
Reply from 82.195.131.128: bytes=32 time=62ms TTL=61
Reply from 82.195.131.128: bytes=32 time=62ms TTL=61
Reply from 82.195.131.128: bytes=32 time=62ms TTL=61

Ping statistics for 82.195.131.128:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 62ms, Maximum = 68ms, Average = 63ms

rash

thanks for your feedback Clown Man.

Anybody else use their DSL package

digitaldr

I've been using Digiweb DSL for about 6 months. On the few occasions I've phoned them I've found it to be a refreshingly pleasent experience - no going on hold and you usually get to speak to the same person. All in all a great ISP.

NeverSayDie

Yeah, have a DigiWeb package for a few months now. Very happy indeed with them, installation/connection was very fast in particular - ordered Monday, all sorted and online by Friday afternoon. Performance and reliabilty has been excellent, no downtime or dropoff in performance that I can recall.

DannyD

I'm getting runty pings from them and I have the 1Mb/s dsl package.Online gaming is a nightmare with digiweb at present. With Eircom my pings to Battlefield 1942 servers were between 50 and 150, with Digiweb they are a contsant 200+

PING boards.ie (82.195.131.130): 56 data bytes
64 bytes from 82.195.131.130: icmp_seq=0 ttl=62 time=169.214 ms
64 bytes from 82.195.131.130: icmp_seq=1 ttl=62 time=224.582 ms
64 bytes from 82.195.131.130: icmp_seq=2 ttl=62 time=186.963 ms
64 bytes from 82.195.131.130: icmp_seq=3 ttl=62 time=190.758 ms
64 bytes from 82.195.131.130: icmp_seq=4 ttl=62 time=234.066 ms
^C
--- boards.ie ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 169.214/201.116/234.066 ms

Any progress with them getting interleaving turned off ? Clownman can you post a traceroute to boards like below please.

traceroute to boards.ie (82.195.131.130), 30 hops max, 40 byte packets
1 (10.10.10.229) 2.248 ms 1.2 ms 1.166 ms
2 ip-xxx-xxx-xxx-xxx.dsl.digiweb.ie (xxxxxx) 208.148 ms 222.908 ms 213.987 ms
3 suez-inex.hosting365.ie (193.1.208.202) 209.276 ms 168.144 ms 174.517 ms
4 boards.ie (82.195.131.130) 184.174 ms 237.161 ms 216.676 ms

Baz_

Have you let them know you're having problems dannyd??

No point complaining to us tbh, and they don't sound like the kind of company that would let you suffer like that for too long after informing them of the problem.

alleepally

I've been with them since April. All was fine up until last week when the DSL connection light went off on the modem. My whole experience of support was pretty poor I have to say. When I called last Tuesday, I got through to a technician in about 7 minues - which is OK.

They confirmed everything at their end and said it is likely to be a line problem and they would log it with Eircon who take 24 to 48 hours to respond. Support also reckoned it could be a line filter so I said can you send them out anyway which they said they would (but they didn't)....

Cutting a long story short, I had to make all the calls to support to chase the issue - callbacks promised weren't received and voicemails I left were unanswered. Finally when I got through this Monday to support again, they said a new modem and filters were sent out last Friday.. They weren't - they were only dispatched on Tuesday and I received them on Wednesday. Turned out to be modem problem.

I emailed Digiweb on Wednesday to ask could they review procedures for when a customer reports "DSL light not lighting" so other customers wouldn't be down for over a week. It was read on Wednesday and nobody has responded as yet.

I'll post again if I get any sort of response from Digiweb.

Captain Trips

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\******>ping boards.ie

Pinging boards.ie [82.195.131.130] with 32 bytes of data:

Reply from 82.195.131.130: bytes=32 time=22ms TTL=62
Reply from 82.195.131.130: bytes=32 time=20ms TTL=62
Reply from 82.195.131.130: bytes=32 time=23ms TTL=62
Reply from 82.195.131.130: bytes=32 time=23ms TTL=62

Ping statistics for 82.195.131.130:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 23ms, Average = 22ms

And: Traceroute:

C:\Documents and Settings\******>tracert boards.ie

Tracing route to boards.ie [82.195.131.130]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 22 ms 24 ms 21 ms ip-xx-xxx-xxx-xxx.dsl.digiweb.ie [xx.xxx.xxx.xxx
]
3 21 ms 23 ms 24 ms suez-inex.hosting365.ie [193.1.208.202]
4 35 ms 22 ms 24 ms boards.ie [82.195.131.130]

Trace complete.

---

I get the feeling I am probably sharing my line with no-one! I have always gotten excellent sub 40ms pings to superserver for BF1942 (Desert COmbat). That said one problem I have had is the DNS server which does seem to go down intermittently (maybe once every week or two), I use a few different DNSs so I didn't notice initially, also a local DNS cache avoids the problem.

DannyD

Captain Trips,
How come your BF1942 pings are so good even if you have no one else in the 24:1 contention ? I thought this interleaving effected everyone regardless ?

CyberGhost

i'm on their 1meg unlimited service

they throttle p2p! and before I registered I called them up and asked if they throttled and they said no! and it didn't say anything about it in their terms and conditions!

their stuff is nice and polite but this throttling is unacceptable! and what pisses me off is that they tell you they don't throttle! when they obviously do! i'm canceling! and am very unhappy!

Blaster99

How do you know they're throttling?

mayordenis

abolutely awful for gaming ill change as soon as the 12 months are up.

CyberGhost

Blaster99 wrote:

How do you know they're throttling?

the first day i connected i could max out with BT emule or whatever!

now I can't reach speeds over 15kb/s!

I took my laptop to my friend that has eircom and tried it there on with the same torrent and tracker and I got 56kb/s on him 512/128!

and I talked to the tech support and the guy told me himself! I talked to one guy before talking to him and he denied throttling, but this guy told me they do throttle!

btw, about pings I'm playing CS:CZ now and my ping is 148! and that sucks!

*update it's 265 while gaming!* 148 while observing!

DannyD

I'm also on the 1mb unlimited package.Today I played battlefield and was getting 24ms ping which is unbelievable. However this must have been an exception as I normally it's 200ms +.

They are in breech of their terms and conditions if they are restricting downloads. What can we do ? Once you signup you have a 12 month contract ! Cyberghost, how are you going about canceling ?

CyberGhost

DannyD wrote:

I'm also on the 1mb unlimited package.Today I played battlefield and was getting 24ms ping which is unbelievable. However this must have been an exception as I normally it's 200ms +.

They are in breech of their terms and conditions if they are restricting downloads. What can we do ? Once you signup you have a 12 month contract ! Cyberghost, how are you going about canceling ?

will call them tomorrow, they lied to me! and when I was signing up there was nothing said about p2p in their terms and conditions, now they are throttling me! and if they if don't cancel or fix it! will just cut the payments and i will make it my job to ruin them!(especially that my brother is a good lawyer) and to let everyone know what digiweb really is! it's better to lose one customer then lots of them!

I called netsource before calling them! and they told me "yes we do slow down p2p":

these guys said, no we absolutely don't slow down anything! when I signed up it was running fine for a while and then they slowed it down like hell once they saw i was using p2p!

and no they don't block ports! they filter the traffic! and kill p2p! so you will have a green light in BT but will get crappy speeds!

just look at this!
<image snipped>

tried that same torrent at my friends and he max out his connection!

scammers! :mad:

jesus_thats_gre

Its in their T&Cs

Vadrefjorde

I quizzed their sales rep on the phone about whether they throttle bandwidth on known p2p ports and initially she said no. When i pressed her further and pointed out that they had a reputation for doing just that she came clean. Lucky i did because i could easily have made the mistake of signing up to them.
You can stay ahead of them for a while by changing the ports you use but they constantly monitor the traffic so it's only a matter of time before they throttle the new ports you've selected.
try changing the port range in your torrent client to 49152 to 65535. They're not known p2p ports and bittorrent works on those also i think. Does for me anyway

Moriarty

Cyberghost, please learn to use "." instead of "!" and don't link to crap like that again either.

Thanks.

CyberGhost

Moriarty wrote:

Cyberghost, please learn to use "." instead of "!" and don't link to crap like that again either.

Thanks.

but why?

1. "." is different and "!" is different
1. I'm not linking to anything! it's my image taken from my machine.

anyways rules are rules, so next time I will use "."



*edit* lol sorry used ! again. *edit*
.

shinzon

very strange, how can someone be in breach of there contract for throttling the downloading of illegal items on p2p

in fact why did you believe a sales rep in the first place, anyone signing up for a service should always check the facts for themselves, do not rely on a person whose sole function is to simply sell you a product

there there to persuade you to buy there product, if there base station was a 100 miles away and you knew it, theyd persuade you its only outside the door sir

Shin

digitaldr

Have never had any problems - on digiweb 512/128. Most of my downloading is from allofmp3.com - good speeds. Don't online game but here's my pings anyway:

Pinging boards.ie [82.195.131.130] with 32 bytes of data:

Reply from 82.195.131.130: bytes=32 time=25ms TTL=61
Reply from 82.195.131.130: bytes=32 time=25ms TTL=61
Reply from 82.195.131.130: bytes=32 time=24ms TTL=61
Reply from 82.195.131.130: bytes=32 time=55ms TTL=61

Ping statistics for 82.195.131.130:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 55ms, Average = 32ms

freekhead

Ping times are now trought the roof im outraged with digiweb also my P2P is quite slow lately 2 and 3 k all week now on torrents


i play on line a lot thats all i do and i cant play 2nite because of my pings

Pinging boards.ie [82.195.131.130] with 32 bytes of data:

Reply from 82.195.131.130: bytes=32 time=200ms TTL=62
Reply from 82.195.131.130: bytes=32 time=228ms TTL=62
Reply from 82.195.131.130: bytes=32 time=208ms TTL=62
Reply from 82.195.131.130: bytes=32 time=202ms TTL=62

Ping statistics for 82.195.131.130:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 200ms, Maximum = 228ms, Average = 209ms

look at these pings how are you ment to play anything with this also i pay 89 exe vat a month for this ****e??????

i rang them today and all they said was yeah we have more customers now and its not their fault... yeah right well im stuck with them for a year now...
dont go near them their service is gone to hell

DannyD

I agree, the 1mb uncapped service has become very slow.I'm only online with them a few weeks and haven't payed anything yet and don't think they deserve any money. Online gaming doesn't work due to the same slow pings. I was getting 100KB/s up till yesterday, today its down to between 5 and 25KB/s when it's supposed to be 100KB/s.

PING 82.195.131.130 (82.195.131.130): 56 data bytes
64 bytes from 82.195.131.130: icmp_seq=0 ttl=62 time=201.323 ms
64 bytes from 82.195.131.130: icmp_seq=1 ttl=62 time=221.983 ms
64 bytes from 82.195.131.130: icmp_seq=2 ttl=62 time=248.635 ms
64 bytes from 82.195.131.130: icmp_seq=3 ttl=62 time=223.441 ms
64 bytes from 82.195.131.130: icmp_seq=4 ttl=62 time=213.279 ms

freekhead wrote:

Ping times are now trought the roof im outraged with digiweb also my P2P is quite slow lately 2 and 3 k all week now on torrents


i play on line a lot thats all i do and i cant play 2nite because of my pings

Pinging boards.ie [82.195.131.130] with 32 bytes of data:

Reply from 82.195.131.130: bytes=32 time=200ms TTL=62
Reply from 82.195.131.130: bytes=32 time=228ms TTL=62
Reply from 82.195.131.130: bytes=32 time=208ms TTL=62
Reply from 82.195.131.130: bytes=32 time=202ms TTL=62
--- 82.195.131.130 ping statistics ---
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 201.323/221.732/248.635 ms

Ping statistics for 82.195.131.130:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 200ms, Maximum = 228ms, Average = 209ms

look at these pings how are you ment to play anything with this also i pay 89 exe vat a month for this ****e??????

i rang them today and all they said was yeah we have more customers now and its not their fault... yeah right well im stuck with them for a year now...
dont go near them their service is gone to hell

DannyD

shinzon wrote:

very strange, how can someone be in breach of there contract for throttling the downloading of illegal items on p2p
Shin

Do all people who download , download warez ? Thats the stupid comparison you are making by saying all people who use the legal p2p protocols are downloading warez. get your facts straight.

CyberGhost

shinzon wrote:

very strange, how can someone be in breach of there contract for throttling the downloading of illegal items on p2p

in fact why did you believe a sales rep in the first place, anyone signing up for a service should always check the facts for themselves, do not rely on a person whose sole function is to simply sell you a product

there there to persuade you to buy there product, if there base station was a 100 miles away and you knew it, theyd persuade you its only outside the door sir

Shin

if you don't believe sales rep then who to believe? their job is to tell you the truth, yes, sell you the product, but you have to lie to the extent.

and yes! pings are AWEFUL!

p2p is dead slow, try it, I bet you won't go higher then 10kb/s on BT and over 6kb/s with emule. and no they DO NOT block your ports, they use a new filtering/priority system, which slows down p2p packets severaly.

I thought well ok hell with it, atleast I will play games online, but this is a fecking outrage, 260 ping on cod. no server lets me in.

I'm asking what am I paying for?

DannyD

Can digiweb people please post the results of this dsl test here http://www.adslguide.org/tools/speedtest.asp

This is my supposed 1mb uncapped connection, a dual isdn connection is faster. I'm not putting up with this, it's time to switch.

Your Connection

Direction

Actual Speed

True Speed (estimated)

Downstream
103 Kbps (12.9 KB/sec)
111 Kbps (inc. overheads)

Upstream
154 Kbps (19.3 KB/sec)
166 Kbps (inc. overheads)

mayordenis

im on digiweb 512 my pings are 200 constant its a complete pharse am gonna be on the phone all day tomorow.

DannyD

mayordenis wrote:

im on digiweb 512 my pings are 200 constant its a complete pharse am gonna be on the phone all day tomorow.

Can you post the results of the dsl test please and what package do you have ?

Aquos76

I'm on digiwed wireless and last night and tonight are absolutely brutal. I am on the 512/128 service and I get between 400 and 550kb download and 250 and 280kb upload normally, but last night and tonight I am only getting between 30(yes 30) and 100kb and 10kb upload. This is pure ****e. I rang and complained first thing this morning and I was promised a callback, but never got it. Anyone know what time the phonelines open in the morning? I will be back on to them first thing to tell them to come out and take their system back unless the can offer me some sort of a better service than I am presently getting. I only have the service one week and I have already been on to them 4 times.

At the moment its so bad that I am thinking of pulling out the old phonewire and going back on to dial up.

CyberGhost

ok finally! I went through, I was reloading all this time. seriously!

it's dead slow, Danny, I wasn't able to take that test for some reason(yes, I have java installed) but my speeds don't go over 10-12 kb/s i know that because I have internet speed monitor always turned on

pages take a lifetime to reload.

DannyD

Anyone got any contact names at Digiweb ? They will have alot of angry customers soon to be ex customers on their phones tomorrow.

Main free phone number 1800 285828
Main national number 042 939 6410

[snipped]

Aquos76

Danny, I have been doing the test on and off for the last 45 mins and all of a sudden I have gotten these results:
Direction
Actual Speed
True Speed (estimated)

Downstream 471 Kbps (58.9 KB/sec) 508 Kbps (inc. overheads)
Upstream 398 Kbps (49.8 KB/sec) 429 Kbps (inc. overheads)

All along I was getting in the 90's and 100's kbps. This is a big difference.

I have just carried out the test again and now look:
Direction
Actual Speed
True Speed (estimated)

Downstream 70 Kbps (8.8 KB/sec) 75 Kbps (inc. overheads)
Upstream 66 Kbps (8.3 KB/sec) 71 Kbps (inc. overheads)

Can someone please explain these results to me because I'm baffled.

DannyD

Leonard wrote:

Danny, I have been doing the test on and off for the last 45 mins and all of a sudden I have gotten these results:
Direction
Actual Speed
True Speed (estimated)

Downstream 471 Kbps (58.9 KB/sec) 508 Kbps (inc. overheads)
Upstream 398 Kbps (49.8 KB/sec) 429 Kbps (inc. overheads)

All along I was getting in the 90's and 100's kbps. This is a big difference.

I have just carried out the test again and now look:
Direction
Actual Speed
True Speed (estimated)

Downstream 70 Kbps (8.8 KB/sec) 75 Kbps (inc. overheads)
Upstream 66 Kbps (8.3 KB/sec) 71 Kbps (inc. overheads)

Can someone please explain these results to me because I'm baffled.

Actual Speed

True Speed (estimated)

Downstream
141 Kbps (17.6 KB/sec)
152 Kbps (inc. overheads)

Upstream
84 Kbps (10.5 KB/sec)
90 Kbps (inc. overheads)


and again
Downstream
148 Kbps (18.5 KB/sec)
159 Kbps (inc. overheads)

Upstream
154 Kbps (19.3 KB/sec)
166 Kbps (inc. overheads)

---

Below are the rough speeds we should be getting. I'm getting 148Kbps when I should be getting approx 920Kbps for a 1Mbps connection. Your getting nothing like you should Leonard, give them a phone call tomorrow.

Connection Download Upload
512Kbps 460 Kbps 220-260 Kbps
1Mbps 920 Kbps 220-260 Kbps

mayordenis

Downstream
240 Kbps (30.0 KB/sec) actual
259 Kbps (inc. overheads) true

Upstream
98 Kbps (12.3 KB/sec) actual
105 Kbps (inc. overheads) true

freekhead

woah so im not the only one then.....right im ringing them 2moro whos with me all ring in and complaine tell them we dont want the service anymore unless we see it fixed later tomorrow evening....that test didnt work but my speeds are wait for it


on a 1mb connection usualy 840k its now 76k wtf digiweb even €ircom can do better than that.....tanx lads i would of tought it was my line but if your all getting the same its digiweb fault

CyberGhost

freekhead wrote:

woah so im not the only one then.....right im ringing them 2moro whos with me all ring in and complaine tell them we dont want the service anymore unless we see it fixed later tomorrow evening....that test didnt work but my speeds are wait for it


on a 1mb connection usualy 840k its now 76k wtf digiweb even €ircom can do better than that.....tanx lads i would of tought it was my line but if your all getting the same its digiweb fault

that's what pisses me really, you ring them, they deny it's their fault! :mad:

and btw, about ringing them, they fix it for a day, and then it goes back to being a BS! they have done it to me many times. there is no use ringing them

mayordenis

freekhead wrote:

tanx lads i would of tought it was my line but if your all getting the same its digiweb fault

same for me really thought i wasnt gonna be able to have decent interweb until i move house sometime in the next year or so, but am gonna ring them tomorow and give out stink.

DannyD

MY connection is back to normal now between 90KB/s and 100KB/s. STill going to give out stinko in the morning and find out what was up.

CyberGhost

DannyD wrote:

MY connection is back to normal now between 90KB/s and 100KB/s. STill going to give out stinko in the morning and find out what was up.

same here, but p2p is still dead slow! how is yours? my BT is like 5kb/s

DannyD

CyberGhost wrote:

same here, but p2p is still dead slow! how is yours? my BT is like 5kb/s

Mine is 6KB/s max,normally around 2KB/s. If you want ,send me any torrent and I'll compare.

DannyD

MY connection was good since 3am last night and has gone to the dogs again tonight around 6pm. It won't go above 40 KB/s now which is unacceptable for a 1mb line at over €100 a month. I'm canceling and involving my solicitor if they are unhappy about it. I sent an email to Digiweb's support , they didn't bother to reply. I also sent 2 emails to Digiweb managers, they didn't bother to reply either. They couldn't care less and I don't want their product. What sort of replies did people get on the phone today ?

CyberGhost

I didn't call cause I already know there is no use.

I will just write them an email that I want to cancel my connection! if they don't reply I will just stop paying.

and yes, my connection has been bad too, it's good from about 3am to 11pm, after that when everyone wakes up and connects it goes bad, very bad, do I have to become a fecking owl because digiweb can't handle the bandwidth?

when I first said Digiweb were like Netsource, nobody believed me, now you see for yourself!

CyberGhost

DannyD wrote:

Mine is 6KB/s max,normally around 2KB/s. If you want ,send me any torrent and I'll compare.

nah, no need man, my speeds are the same on every torrent, even on ones that have 100+ seeds and bandwidth over 500kb/s.

it just is not picking up speed. :mad:

The_Bullman

Your Connection

Direction Actual Speed True Speed (estimated)
Downstream 235 Kbps (29.4 KB/sec) 253 Kbps (inc. overheads)
Upstream 413 Kbps (51.6 KB/sec) 446 Kbps (inc. overheads)

CivilServant

My connection went bad when Gerrard scored. Yesss!!!! Then I look at the computer after the match. WTF?! Down to 40kb too. I wrote them a mail asking to switch me back to full or ....

deckie27

This is my result
Direction


Actual Speed


True Speed (estimated)
Downstream 416 Kbps (52.0 KB/sec) 449 Kbps (inc. overheads)
Upstream 106 Kbps (13.3 KB/sec) 114 Kbps (inc. overheads)

I'm on 512/128 dsl with Digiweb

I onlt have this service a few weeks
At the start I was maxing connection with torrents but now it crawls along at a few k Its at a stage where its uploading more than downloading.
When I turn on bt now it kills my connection to a degree where a lot of pages fail to be found


Dec

CyberGhost

like I said many many times, THEY THROTTLE! they don't block ports but they filter traffic!

my torrents were maxing out easily when I first connected too, but then went bad very bad.

they are liers!

we really have something to do about this

DannyD

My 1mbit is gone to the dogs again.I was getting 100KB/s steady for days but it's gone back to between 10KB/s and 30KB/s all day now.

CyberGhost

better get used to it!

if you just signed up couple of month ago, it's a long hard road out of hell.

DannyD

I'm only starting out on my 12 month contract ! Arghhh !