Amazon delivery

impr0v

Please accept my apologies, my frustration got the better of me. It's just that reading this thread is like watching one blind man give another blind man vague written directions on how to find a light switch.

daveg

Well I'm going to buckle the trend. Due to previous experiences I never use amazon. Firstly I ordered a Microsoft Wireless desktop some time ago. Product arrived - mouse was wireless but keyboard wasn't. I emailed Amazon but got no where. Granted the error was down to me not reading the fine print/Microsoft's advertising. Another time a mate of mine asked me to order some video's for him. I did and he rang back to say could I change the last item ordered. Could not find the option to do this on the website so I emailed them. No way the order could be changed or cancelled (once the goods are in stock you cannot cancel/change order once you place the order). In the end Amazon said you will have to refuse delivery and the order will be sent back and my account would be credited minus P&P. This was approx 2 mins after I placed the order.

The problems above were down to my error I admit. However Amazon did nothing to help me out as far as I'm concerned.

Paddy20

I think you answered your own problem "Down to you" as you state - "Your mistake/error ". Amazon are a business, some customer's they can - happily - live without :cool:

IMO, they are unbeatable. .

bennyx_o

Well I'm happy, my order was dispatched today using DHL express. Wonder if I'll get it tomorrow. :rolleyes:

Paddy20

You should. How much did you pay for the 1-2 Day delivery ?.. which you never received.

After you get your item if I was you I would request an excessive delivery charge refund !.

Pacifico

Were DHL/Omega Express working today?

I'm waiting for a parcel thats hasnt moved since last Friday

Paddy20

AFAIK, DHL are nothing to do with OMEGA which belongs to Securicor*, and are a lot cheaper than DHL which I believe are American* owned.

Today is a Bank holiday in the UK, but not here ?..

Pacifico

Indeed Omega do belong to Securicor, however afaik DHL bought Omega Express among other companies. It was sent through www.parcels2go.co.uk using Omega Express.

A quote from the DHL site!

Welcome to our 'new look' web site. Why the new look? Because the unique strengths of DHL, Danzas and Deutsche Post Euro Express have been combined under one brand - DHL. In the UK & Ireland, Securicor Distribution is a partner to all these businesses and so is also being rebranded to DHL. For the customer, this means access to total express, logistics and freight solutions.

Yeah i asume the bank holiday is why it hasn't moved

Paddy20

Interesting quote that. Worries me though as my experience of DHL is that they are far too expensive, and I really liked Omega as they were "Fast & cheap" in the ROI at least.

bennyx_o

The delivery was something like 25 pound. :rolleyes: I'm going to email them when I get it and ask for a refund for the delivery.

impr0v

In an attempt to save you from further revealing your slow uptake rate, I'm in this thread again.

1-2 day delivery on the Amazon site is a service which ensures that your shipment takes no longer than two working days to get to your delivery address, from the amazon dispatch centre.

The time it takes from when you click the 'Place order with mammys credit card' button, to that order being boxed and collected from the dispatch area is not included in that one to two days.

You were of the impression that there were some available immediately, this has obviously not been the case. Even if there are loads of them, the stocking information will say 'usually dispatched within 24 hours', not 'leaves warehouse in time for late post'. Your order was dispatched whenever you got the e-mail to inform you of the event, two business days have not yet elapsed since that time, so i'd save that e-mail to drafts.

Doubtless we'll get an update as soon as the parcel hits the hallway floor.

Paddy20

Not you again. Have you ever heard the expression "Nothing ventured nothing gained" As far as I am concerned "imprOv" has a genuine right to claim.

Anything you state is of no consequence to me, and should not be to him either. For someone so critical, why do you visit threads you hate just to belittle people.

impr0v

I'm a celebrity ambassador for the common sense foundation, here to spread the faith. Like Angelina Jolie for UNICEF, but with smaller lips and no weird fetishes.

Eurorunner

I have used amazon in the past and had a very positive view of them. Their key selling points for me were ease of use/convenience/availability of all publications.

However, my recent experiences have been anything but good. I purchased an e-book off them and whatever system they have in place, i couldnt unlock the damn thing - and nor could they advise me on how to do this.

Having received a refund for the ebook, i proceeded to purchase the hard copy - only to realise after the purchase that the transaction was not directly with amazon themselves. Almost two months later and i have not received my purchase. It appears that everyone has been conned by this amazon reseller - the reseller has been blacklisted by amazon and I am attempting to get a refund from amazon themselves...... :mad:

Paddy20

bennyx_o wrote:

The delivery was something like 25 pound. :rolleyes: I'm going to email them when I get it and ask for a refund for the delivery.

Well Bennyx_o,

Have you received your goodie's yet ?...as this issue is having a seriously detrimental effect on poor 'ImprOv's' psychological well being .

Pacifico

Dont mean to spoil your thread here but.....

A parcel i'm expecting from England shipping through Omega Express has been sitting in London since last friday :mad: Getting "Rec'd parcel but no data" crap. Apparently there was no address on it! So after givving my address to them 3 Times! it still hasnt moved.

I'm gonna be well pissed on the phone toomorrow. Cost £25 also :mad: