ClickSilver ..just died...again !

jonski

Gone again , after a 30 minute hold for support they said they believe it is outside their network . So another night of this ****e then !

Xcellor

My IOL BB went just a second ago... for 10 mins. Now it is back up again....

X

daveyjoe

Back on for me at 18:11.

It lasted about an hour in total (for me anyhow).

edit: BTW on clicksilver

PcP

Same here, just got back on but its up and down. Support said they had received no other complaints and to leave it with them. Seriously considering buying out this contract and getting rid of UTV for good, it's just not worth the hassle any more.

andrew163

ive been connected for about an hour and a half with no problems

(Clicksilver, on Blanchardstown exchange)

<edit> i was one of the users who was disconnected last night btw </edit>

jonski

Back here again , ...Limerick .

Hope it stays , otherwise have to spend the night talking to the wife

John.

Gerry

Look, its going to be the same for all resold eircom dsl products. My iol connect went down for about 15 minutes. Stop whinging about UTV, its eircoms fault.

rymus

f'ing clicksilver! down every 30 mins... have to restart my router every time & that seems to bring it back up.

& no its not a problem with my router.. it was perfect up to yesterday

jonski

Originally posted by Gerry
Look, its going to be the same for all resold eircom dsl products. My iol connect went down for about 15 minutes. Stop whinging about UTV, its eircoms fault.

Thanks for that Gerry , and I presume you know all about the hassle's some ppl have had with UTV , you being on iol an all that .

Atreides

Originally posted by Gerry
Look, its going to be the same for all resold eircom dsl products. My iol connect went down for about 15 minutes. Stop whinging about UTV, its eircoms fault.

Afaik it was esats backhaul that caused the trouble, so its actually Esats fault not eircoms or UTV's. Seriously lads could you stop the whining

jonski

Originally posted by PcP
Support said they had received no other complaints and to leave it with them.

Odd really , considering I was on the phone to them , maybe I am no one .

John.

jonski

Originally posted by Skanger
Afaik it was esats backhaul that caused the trouble, so its actually Esats fault not eircoms or UTV's. Seriously lads could you stop the whining

The guy on UTV support a minute ago said it was Eircom's fault last night , so where did you get your information ?


John.

PcP

I'll whinge about whoever and whatever I want thanks.

Originally posted by Skanger
Afaik

Yeah I've seen the results of that before :rolleyes:

John I rang about ten minutes after it went down so maybe just pipped ye to the post

Atreides

Originally posted by PcP
I'll whinge about whoever and whatever I want thanks. Yeah I've seen the results of that before :rolleyes:

John I rang about ten minutes after it went down so maybe just pipped ye to the post

Yea I'm not going to get into this with you, but that thread you where so far off topic it wasn't even funny, no wonder I had trouble keeping track of what you where ranting and raving on about.

Xcellor

Sorry but I don't see how this isn't UTV and IOL's fault. As far as I am concerned, I buy my services off of them... If it goes offline it's there fault.

If they have crappy suppliers i.e. Change (which isn't possible)

OR

As most of us do, complain and refuse to pay for shoddy, unreliable services.

I notice how none of the Eircom subscribers are having any problems...

Eircom looks after it's own... I don't like to be paranoid but I have visions of an Eircom employer sitting at the switch/hub/router/whatever kicking the plug in and out while singing Queen "Don't stop me now..."

X

PcP

Originally posted by Skanger
Yea I'm not going to get into this with you, but that thread you where so far off topic it wasn't even funny, no wonder I had trouble keeping track of what you where ranting and raving on about.

Yeah sure thing mate, your on the ball as always. Dunno what I was thinking..

Atreides

Originally posted by PcP
Yeah sure thing mate, your on the ball as always. Dunno what I was thinking..

No problem.

Richard Dower

It was down for me again today, and now just back up. And YEAH...i'll bitch and whine all i want about it, thank you.

I called and asked for compensation...i am NOT paying them good money for a patchy service, i'll be damned if i pay them for two days of loss.

The bills are high enough as it is.

Supercell

Originally posted by Gerry
Look, its going to be the same for all resold eircom dsl products. My iol connect went down for about 15 minutes. Stop whinging about UTV, its eircoms fault.

Sorry don't aggree with you there, afaik Netsource resell eircoms products and no-one from them is complaining (this time!!) , neither are eircoms customers .

Moriarty

As I explained earlier, these faults are down to Esat/BTs incompetence. It is out of UTVs hands. I'm not saying don't complain - it's still UTVs job to give you the service, no matter who they may use - but just realise that it's not their fault.

Supercell

Originally posted by Moriarty
As I explained earlier, these faults are down to Esat/BTs incompetence. It is out of UTVs hands. I'm not saying don't complain - it's still UTVs job to give you the service, no matter who they may use - but just realise that it's not their fault.

Yep now thats something I can believe in.

jonski

Originally posted by Moriarty
As I explained earlier, these faults are down to Esat/BTs incompetence. It is out of UTVs hands. I'm not saying don't complain - it's still UTVs job to give you the service, no matter who they may use - but just realise that it's not their fault.

As I said above , the guy from UTV phone support said it was Eircoms fault , I said that I had heard it was Esat's and he said no , it was definitely eircoms . So who is right here .

John.

Moriarty

Esat's managers know they have a problem with their network at the moment and have said as much to people. They have been looking at it since yesterday evening. Maybe eircom is having unrelated problems at the moment aswell, I don't know.

Supercell

If thats the same managers that handle customer service..all hope is lost!!

Moriarty

No, no it's not

jonski

clicksilver gone again for me atm

roches st exchange Limerick

redzer007

Here we go again

garthv

maybe the mods should make this thread a sticky as everytime i log onto boards clicksilvers down

Gonzo

nearly evertime I browse boards I read that clicksilver is down again, seriously tho its gone beyond a joke at this stage, if I were on clicksilver I would get out of the contract staight away even if it meant to pay a fee coz that aint broadband having to rely on 56k as backup due to almost weekly connection blackouts. Makes me wonder do utv actually know what is causing all these problems and how long more is it gonna be acting up for:(

jonski

Phoned support , waited for just short of 30 minutes for an answer .

They have been getting reports of outages since 7:30 , they said that their cheif engineer is looking into it .

I asked them if they could post on newsgroup when it comes back .

John.

Dr. Dre

tis very slow here (Dundalk) tbh, been like it for a few days

Xcellor

Clicksilver on the blink again, shocking is that.

Don't know why you all put up with that. IOL BB might have it's moments but ClickSilver seems to be more hassle than anything else.

Oh well.. this is what we have looked forward to for some years.... always (wr)on(g) internet...

X

andrew163

they said that their cheif engineer is looking into it

ACH! SHE CAN NAIGH TAKE THE STRAIN, SIR! :rolleyes:

*cough* *awkward pause* *more coughing* yes, bad joke.... *runs away screaming*

ANYways...clicksilver sucks... ahem...

Nyum Nyum

Off here again (Arklow) :rolleyes:

What's the deal with the dial up number? I take it we are paying by the minute for it?

dub45

Could the thread title be changed to exclude the 'again' part?

Does anyone know to what extent UTV are in a position to monitor the quality of the service they are giving or do they only learn of a break when the irate phone calls start pouring in?


Anyone know if any of the other ISP's are affected or is it just UTV?

ando

ANYways...clicksilver sucks... ahem...

nice recovery man

Anyone know if any of the other ISP's are affected or is it just UTV?

eircom not affected thats for sure

Xcellor

Well im on with IOL BB.. No probs tonight *wahey*

X

jonski

Scratch that post , new info to hand , but still not connected and still no update

jonski

Just back now

Nyum Nyum

Thanks for the info Jonski

garthv

can i ask all you clicksilver heads this question,
when you ring up for technical support how long does it take to get your average problem sorted out?
Im an Iol BB customer and EVERYTIME i ring up iol im on the phone for at least a half hour.
Take the last time i rang them,simply to order an ethernet modem as i had busted up the crappy usb modem they had given me in a fit of rage one day because the connection was painfully slow,it took me 45 minutes to order the new modem,45 MINUTES ,i mean like wtf....

jonski

Originally posted by Nyum Nyum
Thanks for the info Jonski

No problem , I thought someone should let the customers know .

John.

jonski

Originally posted by Garth_Vader
can i ask all you clicksilver heads this question,
when you ring up for technical support how long does it take to get your average problem sorted out?
Im an Iol BB customer and EVERYTIME i ring up iol im on the phone for at least a half hour.
Take the last time i rang them,simply to order an ethernet modem as i had busted up the crappy usb modem they had given me in a fit of rage one day because the connection was painfully slow,it took me 45 minutes to order the new modem,45 MINUTES ,i mean like wtf....

it took me just short of 30 minutes just to have someone pick up the phone , but they couldn't really give me any information then .

dub45

No problem , I thought someone should let the customers know .

I am sure Malcom will arrange to have the cheque posted on to you for your excellent work on behalf of UTV:rolleyes:

garthv

hmmm ok then,well is there any way of me getting out of my iol deal?
coz tbh their connection is sh*t,the support team are even worse and for them to get anything done takes about 6 weeks
any suggestions?

DEmeant0r

This is ****ing disgraceful I was disconnected from 7 and could not connect again until 12, and something similarly happened yesterday as well, **** sakes!!! :mad: :mad: :mad:

daveyjoe

Originally posted by Demeant0r
This is ****ing disgraceful I was disconnected from 7 and could not connect again until 12, and something similarly happened yesterday as well, **** sakes!!! :mad: :mad: :mad:

Exact same here @ Carrigaline, Co.Cork. Disconnected @ 7.04 pm and I tried reconnecting until about 11.30 pm with no luck, it works again this morning though.

RuggieBear

Ditto for Haddington road. disconnected at 7 'till late.


i'm only on Clicksliver since friday and i'm already wondering if i've made a big mistake....

p

rymus

Originally posted by pekelly
i'm only on Clicksliver since friday and i'm already wondering if i've made a big mistake....

No wondering about it... you have!

Ah but seriously though.. there were a few weeks there when it worked pretty well. The downtime last night was a complete kick in the knickers though. My poor ol' router is starting to see spots from being restarted too much

Gonzo

UTV should really stop taking on new customers here in the south to their clicksilver service for the moment untill they sort out what the hell is causing all these problems. People have waited long enough for broadband but then to get broadband that only works sometimes is a bit hard to take.

colin300

I was on last night with no problem well nearly the whole day 16hrs.
I'm on the Bray exchange.
I was diconnected 2 days ago and went all over the computer trying to find out what was causing me to get disconnected :mad:
Then i came on here to find out that it wasn't my fault. I hope there aren't anymore disconnections but it sort of helps me a bit cause i can control myself with the downloads. I have been able to so far only used about 570mb in the first five days which aint half bad. Its 8gig a month so when it comes near the end it will be download central for me if i can keep control.

Bit off topic but do they really ring you and how early do they ring u before u go over the limit?

Also can someone give me the news server they use for clicksilver cause i cant find the utv newsgroup?