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Peats and their staff
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20-01-2004 1:14pm#1
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Originally posted by alb
What do you expect a sales clerk to know?
A small bit about the products he's selling. Enough to know that there is a difference between - and + .. enough to know that there is a big difference between them.
Sloth and Venom, I have to say, I have never found them to be so. In fact in the years I've been shopping there (less now, because of their staff, but still once or twice a month), I've only ever seen them to be clueless, unwilling to ask one another, unwilling to admit they don't know, lie about functionality/specs, and be rude. I can't say that of any other retail/service place I've ever been to, including PC World
... I have lots of stories about Peats .. like the one where a person buying a maglite as a present to me was told "it wasn't a torch", a friend who was told to cut the plug off his US amplifier and fit a UK plug and it would be ok, (the friend asked 3 times was he absolutely sure, as he had heard that there would be a tranformer needed) .. etc (and there are more!!).
I haven't noticed that they've improved (and I accept that there might be a handful that are pleasant), but my experience with any of them is otherwise.
At least Dixons and PC World tell you they don't know (and tend to walk off) most of the time, or appear hesitant in there response so that you can judge. I've seen plenty of incidents of bareface lies being told to customers in Peats, in fact I'd recommend people call in for the show if they're bored in town.
.cg0 -
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Originally posted by cgarvey
A small bit about the products he's selling. Enough to know that there is a difference between - and + .. enough to know that there is a big difference between them.
While I havent been in Peats for ages last time i was in they had a decent range of products - tvs to stereos and so even to give them the basics in most things would be very dificult and with new tech coming out all the time Id think it would turn into a serious overhead for the company to have
At least Dixons and PC World tell you they don't know (and tend to walk off) most of the time, or appear hesitant in there response so that you can judge.
I've always been amused by that - the more difficult teh question the faster they try to get away from you
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I'm not a peats sales rep, but these people have to make money too y'know. They're competing with the cheap cheap prices of the internet so obviously they're going to go through the pros and cons of buying of the internet, mostly cons though!
Lets not expect peats sales rep to be totally honest and say, we're totally ripping you off, we don't know what we're selling and you can get 20% off this mp3 player if you buy throught the internet. Now shoo... we don't want your money!
PS. I have bought from peats in the past and they've always been nice if not very knowledgeable. And I returned a network kit and got a full cash refund. 0 -
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Originally posted by Peatsd00d
"YOU ARE THE 1'S THAT ARE THE BALL LICKERS"
< Bonus points to who ever gets the quote>
I'd imagine you asked 1 of the guy's who started in peat's about 2 weeks ago and as such havent a clue, ye they should have asked the more expericened staff, but thats not reason to flame them on cyber land where 'everybody's opnion matters ofc ^^.
Easy it can only be one person on this planet!!!.....Jay
The quote is from Jay and Slient Bob strike back.
(Me remembers "the clit" very funny ) 0 -
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the Ask a Stupid Question, Get a Peats answer! part? as in how dare a customer ask the sales clerk a question of a technical nature about the item he was about to spend 150E on? Or in Peats case some other ridiculously overcharged price?Originally posted by Peatsd00d
First off, Can I refer you to my sig.
And to the rest of the bandwagon flamers, this next Statement is for you!
"YOU ARE THE 1'S THAT ARE THE BALL LICKERS"
I'd imagine you asked 1 of the guy's who started in peat's about 2 weeks ago and as such havent a clue, ye they should have asked the more expericened staff, but thats not reason to flame them on cyber land where 'everybody's opnion matters ofc
ah yes, and how dare we post about previous experiences in a store ... on the technology board ... in response to a post about that store, also on the technology board.
The fact of the matter is that the staff of any computer store should at least have a basic understanding of the products they sell. If they're only new, fair enough, we all have to start some time, but they should ask another sales clerk, or check on the computer to compare products like with like *edit* or if there's no one around at that point then simply state that they dont know
I mean come on, whether you work in a computer store or not, you should always have a basic understanding of the damn products you're selling!!!
I have had both bad and good experiences with peats, all over priced ones but thats not the point of this thread. in fact i brought a gfx card back to them after it damn well nearly fried my ****ing motherboard. i was lucky it shut itself down after it detected a problem ... turns out it wasn't compatible with the card and i just went back for a refund. i ended up knowing the guy i went to with the card anyway but i'm sure i'd have gotten a full refund anyway.
Daniel0 -
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OK Guys,
Now don't all go and shout me down at once, but as an employee of Peats, I'll try and anwser your statements fairly, and without sounding too hurt
There's been a 50/50 response to what Ronaldo7 originally posted. To be fair I think some of you are bitching for the sake of it, yes there have been a number of new staff, and they aren't too knowledgeable at the moment, but give them time. On the other hand, there are several of us who have been here a few years and actually know what their talking about (shock horror!). If your not happy with what you've been told by someone, just ask one of the others, after all it is your money that your going to spend, so make sure your happy with the advice you've sought.
In fairness, I can't understand that people don't see a clear distinction between the high street and the web. Online stores are always going to be competitive, even cheaper, that is simply because they don't employ the same number of people or have the same overheads that a store in your local highstreet has. To be fair, you guys (& gals) know what you want and how much you want to pay for it. Your an informed consumer. There is however an enormous amount of people, who want to come into the store and ask questions, have a look at what their going to buy in the 'flesh' and seek advice (from someone who knows what their talking about!!). Generally these are the kinds of people that highstreet stores cater for. They aren't overly sure, so they want assurance.
A PC in every home is only a recent phenomenon of the last few years, and most people don't have the knowledge that you or I have as a result of growing up with them over the years. They are still new and complicated to those people and that is the market that we would cater for.
In fairness to alb's post, a computer store isn't exactly a career thing for most people, for most its a transition between other jobs or earning their degree. Some come here to earn a bit of money before going onto college, or another job or whatever they choose to do. Shock horror again, we have had people degree's working with us. I do feel that, that comment was made for the sake of it and doesn't really contribute anything to your arguement.
In closing, its highstreet vs online, informed vs uninformed. Its your money your spending, if your not happy, ask someone else who'll tell you all you want to know about whatever it is in particular. Its rare to find something thats all things to all people. Yes we could be better in area's, but we do try believe it or not. Instead of tearing us down, make a suggestion, help out.
Regards,
Liam0 -
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There is however an enormous amount of people, who want to come into the store and ask questions, have a look at what their going to buy in the 'flesh' and seek advice (from someone who knows what their talking about!!). Generally these are the kinds of people that highstreet stores cater for. They aren't overly sure, so they want assurance.
No wonder you want to cater for them. They then wont be overly sure on what agood price is
I have a suggestion.
Send someone around to Maplin, Dixons etc and compare your prices.
Then come back here and post your prices, dixons, maplin, etc for a range of products.
If yours are cheaper you wont mind doing this.
I think the only thing i've seen peats beat the other high street stores on is blank dvds.0 -
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Good man Big Chief,
A positive step in the right direction One or two of us have discussed it here before, so I think its about time to bring the idea to the big cheeses and see what they reckon.
In fairness to prices, DaithiSurfer, perhaps when I have the time and ain't answering this post, I might go 'round to Maplin and Dixons, but I'll probably see that we're dearer on some items and they are dearer on others. Believe me their just around the corner from me so I know!
In referance to Dixons, its pretty much the same, and anywhooo computer wise, I can't remember the last thing I bought from Dixons, can anyone else? I don't mean to be smart (but go on let me!), computer gear from Dixons, ahh dear oh dear. OK I'll stop laughing now. Ahem.
In referance to Hi-Fi gear, I wouldn't be the one to talk to in here, computers is my area, so perhaps they are, perhaps they aren't. (Don't swamp me please with lots of examples
Its always going to be the case that there are discrepancies and we can only do our best to try and address these. Believe it or not we are actually cheaper on some items, amazing I know! The fact is we do try and be as competitive as we can, just not always on the things that are of interest to you or me. That is, that which we may be blindingly cheap on, may be something that is of no interest to you, so you haven't looked at, or maybe even something you've not actually heard of, cermet trimmers, 20 way 90 degree box headers or flux capacitors even...... just kidding on that last one, but you get the point.
Regards,
Liam0 -
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Originally posted by eo980
A positive step in the right direction One or two of us have discussed it here before, so I think its about time to bring the idea to the big cheeses and see what they reckon.
In fairness to prices, DaithiSurfer, perhaps when I have the time and ain't answering this post, I might go 'round to Maplin and Dixons, but I'll probably see that we're dearer on some items and they are dearer on others. Believe me their just around the corner from me so I know!
first off sorry about the harse reply in the last post ... just out of an exam and what not but really, if i go into a computer store to buy something, and see another item that claims to do the same thing, but has a "+-" on the box, i'm gonna ask what it does, what it means, and if it's better than what i have! its only human nature ... but it's jsut unfortunate that in peats, the general consensus is that if it's more expensive they'll tell u anything to make us buy it. of course that _could_ be said about any store, but this is about peats
also, on the price comparison ... it shouldn't be a few posts on internet webboards that make you get up off your arse and go check how much items cost in your store compared to other stores, it should be done before the prices are even set! or at least soon after!! it should'nt be up to the consumer to say "hey thats too expensive", you should be making an effort to keep the prices down to attract more custom should you not?
the extra board sounds good though0 -
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I read these boards regularly, and Iv asked the management here at peats to consider putting a board in the commercial section several times. Fact is there not convinced it would be in there best interest.. Im going to ask them to look at this thread, to try to get them to rethink the idea. In the meantime why dont ya all just ask for me or liamo when ya come in
btw peatsd00d above was just a couple of us takin the p1ss. sorry mods I see he's been banned.
Regards
Barry0 -
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In response to zoro,
I definetly disagree with your statement that we'll tell you anything to sell you something. One of the things that most of us here pride ourselves on is our honesty when it comes to selling you stuff- hey if it doesn't do what you think it does, I'll tell you that, and quite often I'll tell you somewhere else you can buy it, if I don't have it ot it's insanely priced (which isn't often!! )
I think you might have misunderstood what I was saying earlier, I don't need to see webposts to keep my prices in check, we try and do that anyway. I was merely saying that IF I was to go around to Maplin's-Dixon's right now, I'd see variances in prices throughout the store and product range. We don't all buy from the same suppliers, they are going to be cheaper on some items, I'm not going to be able to match it, and we're going to be cheaper on certain items and they won't be able to match it. It's called shopping around. Your always going to have variances, its that simple. Thats why we have differant stores, that more or less sell the same thing, IE. Tesco's, Dunnes, Super Value, Marks & Spencer's.... etc. We don't need 4 differant supermarkets, but we have them because of variance etc... do you see what I'm saying? (Bad example I know but I hope it helps me make my point)
In regards to your earlier post, I have been traumatised, I'm a sensitive guy!!! heh No just kidding, hope your exam went well.
Regards,
Liam0 -
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Originally posted by Xithus
I read these boards regularly, and Iv asked the management here at peats to consider putting a board in the commercial section several times. Fact is there not convinced it would be in there best interest.. Im going to ask them to look at this thread, to try to get them to rethink the idea. In the meantime why dont ya all just ask for me or liamo when ya come in
btw peatsd00d above was just a couple of us takin the p1ss. sorry mods I see he's been banned.
Regards
Barry
Its a very good idea, personally I've bought hundreds of items in peats over the past 6/7 years and have found that generally the staff usually do know what they're talking about, even when I don't .. like everywhere some prices will be ridiculously high (*cough* Sennheiser & Sony products) and some will be very competitive, IT Direct & Compustore are the exact same (all of which have received flamings on this board too)... people just need to shop around, but where the above board comes in handy is a sense of customer loyalty, if they feel that they're being listened to with regards stock and price levels and general product enquires then they WILL return... see the komplett.ie board, they've had god knows how many problems over the past 4/5 months yet people still continue to shop there mostly due to low prices but also partly to the presence of customer loyalty (a hard thing to come by when it comes to internet shopping).0 -
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Originally posted by eo980
One of the things that most of us here pride ourselves on is our honesty when it comes to selling you stuff- hey if it doesn't do what you think it does, I'll tell you that
I think you might have misunderstood what I was saying earlier, I don't need to see webposts to keep my prices in check, we try and do that anyway.
In regards to your earlier post, I have been traumatised, I'm a sensitive guy!!! heh No just kidding, hope your exam went well.
the exam was like shoving a hot poker through my left eye socket, bending it and putting it back through my right one ... but thanks for asking
about the prices: of course, i'm not saying that every single price here *points* has to be less than every single price here *points here* but your tesco example was fine. the problem is that in alot of cases the difference really cant be justified by saying suppliers! look at the example earlier on in this thread oh and one hint for your site, well, maybe two ... redesign it 
and (2) STOP USING EX. VAT PRICES! id say most of your customers are normal ppl, and cant avail of the tax free crap, and it gets on my tits seeing a big **** off red 99E, when it actually costs more
regarding honesty, when i asked about the card i went in to buy (2 weeks b4 i actually bought it) i hadn't really done any research into them at that point. i was in the neighbourhood and dropped in to see what was in store. i saw two cards, and asked the difference between them. now, i think one was a Creative 5200 FX and the other some weird powerful thingy, but basically i was told that "this one has alot of colours and big screen sizes, but this one, although more expensive, has integrated dildo support and makes your monitor jump and down and *insert technical info here*" seemed like i was being coaxed out of my money. and i did NOT like it
*note* i may have exaggerated slightly 0 -
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