Netsource is NOT uncapped

trurl

Hell o *.*,

I subscribed to Netsource, and after 3 month I got a mail that my download is more than described in the Acceptable User Policy document (4 GB/week), so they are going to restrict my download speed.

Now it's 1 kb/s.

I sent a mail to them last week complaining that they still advertise their service as uncapped, no reply since, and the download speed is the same.

just fyi

Trurl

--
There is no replacement for displacement

The Brigadier

Cancel and go to an ISP run by grown ups!

Typedef

The Consumer Affairs Association maybe?

elexes

which service are you suscribed under ?as afaik when i was searching for a isp they do display the home package as 4gb per week . and the other business ones as unlimited maby u should ask to switch

Lenny

1kb/s, so thats like as slow as a 14k dialup modem?

GoneShootin

friend of mine had a similar problem, tho im not sure what package he was on

"they said I over used service"
"solution: ring netsource, agree (in writing) to not exceed 16GB / month, and they'll restore you to normal service"

DaithiSurfer

What is the deifinition of a week for Netfarce?
Is it 7 days monday to sunday or what?
What if you download 3gigs on sunday and 3 on Monday.
Thats 6 gigs in 2 days, but 3 a week if the week is from Monday to Sunday.


Look under SOHO here

http://www.netsource.ie/html/access_solutions.html

It says no download limit.

muffen

I don't think that even netsource knows how long a week is for netsource. From the moment they started, they've been making up rules as they go along, never telling anyone about those rules.

This weekly allowance without specifying the week in detail, is just an excuse for them so they can turn you off or throttle you if the feel like it.

I would believe them if they implemented a page like the Eircom dl page. Atleast it tells you (although sometimes incorrect) how much you've DLed. Netsource have nothing but two lines on a webpage about the DL cap.

Useless bunch of kids trying to run an ISP.

My recommendation to you: dump netsource. There is nothing they can offer you that is worth what you pay them. It's not even worth having them for free...

secret_squirrel

Originally posted by DaithiSurfer
It says no download limit.

It also says Business Broadband Solutions all over that page.

If their acceptable use policy says 4Gb then you have only yourself to blame. Its not that hard to monitor your d/l's

And lets face it how many legal ways are there to consistently d/l 4 Gb a week?

ixoy

I reckon I stay within my 4GB and I'm still fine

DaithiSurfer

Originally posted by secret_squirrel
It also says Business Broadband Solutions all over that page.

If their acceptable use policy says 4Gb then you have only yourself to blame. Its not that hard to monitor your d/l's

And lets face it how many legal ways are there to consistently d/l 4 Gb a week?

I was a business customer.
We used close to 10GB per month LEGALLY.
Then we were throttled and so decided to cut the Direct Debit and tell Netfarce that we would pay for the bandwidth that they supplied.
eg. if they throttled it in half they would be paid half the cost per month and so on.
After this we were unthrottled but had such a bad taste that we got rid of them anyway.
I just hate to see a business treat people like **** who pay them good money.

In their acceptable use policy they DO NOT state how the week is broken down.
4GB per week is a whole lot different to 16GB a month. See my previous post.

jimmeh

I was informed that it is taken from saturday to friday.

Davey Devil

Originally posted by secret_squirrel


And lets face it how many legal ways are there to consistently d/l 4 Gb a week?

There's loads of ways you ignorant asshole and don't be giving me **** cause i called him an asshole. Let's see video streaming, gaming, radio, video conferencing, if u have 3 people or more sharing the same connection + about a million other ways., big downloads don't have to be illegal. Obviously you don't get much out of your connection if you think 4 gigs a week is alot. Step aside and let someone who will appriacate the internet use it, instead of us having to listen to your narrow-minded comments.

secret_squirrel

Originally posted by DaithiSurfer
I was a business customer.

Good for you then I would have done exactly the same...

And Davey you're missing the point - if you dont want a cap (and Im just talking home products here) then put your money where your mouth is and PAY for one. There aint no such thing as free (or even cut priced) lunch buddy.

The original post was about a guy who Netforce said breached his Acceptable use policy - now if NetForce changed it or didnt make him aware of it before he signed up its a completely different kettle of fish, but if not then you put up with it or cancel.

/me steps aside and lets one of the other 39 contended users have a go at downloading.

Davey Devil

I think YOUR missing the point i was making you idiot, you said people couldn't possibly be consistantly going over 4 GB's per week if they were downloading legally. I'm saying that statement is a load of bull****e.

elexes

i think u need to contact a company like hmmm lets say any company that dose any work online with companies across sea's that have to transfer a 1 gb database daily to there backup

r database went down last week and we had to take tha 6gb backup from a server in england . sure it took a while but its the reason we have a unlimited accout . when u pay for unlimited one u expect to get it .

just because uve a limited range of experience with dling of legit programs and files dosnt mean everyone dose the same as urself

secret_squirrel

Originally posted by elexes
when u pay for unlimited one u expect to get it .

Absolutely I have no problem with anyone gettting an uncapped connection if that is what they have paid for. But if you havent paid for it then tough titties.

And Davey if you had actually paid attention to my post I asked a question I did not make a statement. Less flaming and more reading please.

You have given me 4 legal uses for a BB connection - fine. Now tell me what percentage of home users are using all their limit for that - not very many I wager - but Im prepared to be proved wrong - if you can.

elexes

Originally posted by secret_squirrel

You have given me 4 legal uses for a BB connection - fine. Now tell me what percentage of home users are using all their limit for that - not very many I wager - but Im prepared to be proved wrong - if you can.

i dont think any company can say exact number or even close . but as for a few individuals im sure i could name a few .. it may take a while but im sure i could

gurramok

Originally posted by jimmeh
I was informed that it is taken from saturday to friday.

I tend to agree, the acceptable user policy was implemented starting on a friday back in early october, though i wouldnt bet much on it
Trurl, if you had read previous threads on this issue, NS do not inform you about any changes in service.
Only way out of throttling is to ring them up, they send you terms & conditions, then you sign an email stating you agree.

Then you are unthrottled, thats how it works...like it or lump it

El_MUERkO

or burn them for witches :ninja:

I havent been capped so I'm happy to stay with them till something better comes along. Some weeks I download maybe a gig, others 4 or 5, never have a need to download more than that so they leave me alone

MrB

Originally posted by secret_squirrel
Absolutely I have no problem with anyone gettting an uncapped connection if that is what they have paid for. But if you havent paid for it then tough titties.

And Davey if you had actually paid attention to my post I asked a question I did not make a statement. Less flaming and more reading please.

You have given me 4 legal uses for a BB connection - fine. Now tell me what percentage of home users are using all their limit for that - not very many I wager - but Im prepared to be proved wrong - if you can.

Ehh actually that’s what I paid for with Netsource (and I don't want you to think I'm siding with Davey, his attitude is bad!) When I got the RADSL service from netsource it was advertised and sold as having no cap. It also cost more then any other service (even more if you count the insanely overpriced domain!)

chill

I also keep within 4Gb a month and have absolutely no trouble. I get great speeds day and night.

NetSource do not have a HOME broadband product !

I am delighted that complaints from legitimate users like me and other business users I know has resulted in NetSource strangling the abusers of the service.

Way to GO NetSource !!!!!!

secret_squirrel

Ahhh netsource dont sell a home product? /me understands now!

But do they differentiate between home users and business users in the way that they cap? Or do they just cap everyone who busts the limit?
Coz if they do - the way they are presenting their product is false advertising...since it states clearly on the site that it is uncapped. Or does another page on their site contradict it??

If thats not the case you lot who have been capped should get together and do something about it. Talking to trading standards, solicitors, chamber of commerce might help put some pressure on?

Or do home users get the same product but with different T&C's?

And is advertising their product as uncapped - when its not, a deliberate action or just complete incompetence on Netforces part??

elexes

they cap one of there products ( radsl ) afaik

Davey Devil

On the Netsource website it says their €65 per month package has "No download limit", it's only when you dig a little deeper it says in the acceptable usage there is a 4gig a week cap. I can't figure out how they are getting away with this.

captainpat

There are still posts being made by sanctimonious posters about how they stay within an arbitrary cap which was not part of any contract and are not throttled. Perhaps if they stopped using the NS service altogether, they would be even more sure of not being throttled.

Many RADSL NS users signed up BECAUSE the service was promoted as unlimited. It was considered that the extra €10plus VAT was a cynical way of charging for the extra backhaul capacity which might be required to cover use of the uncapped service. Netsource got it wrong. They were unwilling to spend the extra for the higher backhaul, so resorted to throttling. From being the expectedly best capacity ISP, they suddenly went to being worst for those who wanted it most.

If Netsource wish to implement the Acceptable Use clause, they have to remove the "unlimited" description of the service. Whether original customers, or any who signed up while it is still described as unlimited have a legal right to the described service under various Acts would be an interesting legal point.

At least it's all out in the open now. Anyone who wants an uncapped service will not choose the RADSL from NS, as it is no better, and arguably worse than the other RADSL options.

As the original Esat debacle showed, it is the two-faced hypocrisy which is the worst aspect of this mess. But, if the Irish public live up to their normal strong sense of justice, they will ignore this and flock to the crowd who pull the worst strokes!

machalla

Originally posted by captainpat


As the original Esat debacle showed, it is the two-faced hypocrisy which is the worst aspect of this mess. But, if the Irish public live up to their normal strong sense of justice, they will ignore this and flock to the crowd who pull the worst strokes!

That would be Eircom then, right?

Mind you I agree with the main thrust of the argument that netsource are decieving people about the cap. I've talked to my "account manager" in Netsource several times and hes constantly referring to there being no cap on the RADSL product. even when its pointed out that its not true to say that. Caveat Emptor it seems to me. You do get more (4Gb weekly cap) but you also pay €19 more a month for the privilege (compared to UTV who are an 8Gb cap).

The only people who will be flocking to Netsource will be businesses anyway. No home users anymore.

Not that they will miss us anyway..

muffen

I dont get all the posts about: "you get what you pay for", "4gig a week is a lot unless you DL illegal stuff" etc etc etc etc.

This is what I think.

1, 50 euros a month is a ****load of money for an internet connection. As I've posted here a dussin times before, this would give me a 26MBit connection back in Sweden, UNCAPPED! How can anyone think this price is resonable, when infact it is completly and insanely high (and you don't have to compare it to Sweden for the price to be high, find ONE western european country where it is more expensive than here)!!

2, Who cares WHY you are DLing more than 4gigs. You ISP is there to provide you with an internet connection, no matter what you use it for. It is not up to the ISP to stop you from doing anything illegal! This is EXACTLY like the telecom industry not being responsible if you plan a terrorattack or somehting over the phone.

Furthermore, on the same point, it is really easy to reach 4gigs a week legal, but IMHO, this is completly besides the point. From your ISP you should get what you pay for, which should always be what the ISP advertises (for me that has always been the case except with netsource).

I am delighted that complaints from legitimate users like me and other business users I know has resulted in NetSource strangling the abusers of the service.

What makes you more legitimate than anyone else? How do you KNOW what other people are using their connection for? Why do you call them abusers, when they used their connection as advertised?

Netsource said the line was uncapped, which means that anyone is free to DL as much as they want. I will therefore ask you again, what made them into abusers (and don't say that they were doing anything illegal unless you know for a fact that they were. Your assumptions so far are, IMHO, so retarded I don't have words for it)??

Seems to me that you are completly clueless. Actually, I think you are so amazingly clueless, you don't even know half the things you can do on the net, which is why you don't reach 4 gigs month DL.

You made the assumption that everyone who was throttle was using there connection illegally. This to you is resonable? I can see why you are still using netsource, and please, keep doing so.

Davey Devil

Well said I agree with you 100%.

DaithiSurfer

I second that.
People paid for a service without a cap and therefore have a right to use it without any cap imposed.

Zascar

I agree, does anyone know if Netfarce management have read these posts? Maybe smoeone should send them a link... They might realise just how gay they are being...

MrPinK

Originally posted by Zascar
Maybe smoeone should send them a link... They might realise just how gay they are being...

I don't think they care, they don't want residential business anymore. Offering the service uncapped was a stupid idea in the first place. It was never going to work. At least now they've put the cap in place and sorted out the latency problems.

De Rebel

Originally posted by Zascar
I agree, does anyone know if Netfarce management have read these posts? Maybe smoeone should send them a link... They might realise just how gay they are being...

Send the link yourself. IMHO every post here should be sent to louise@netsource.ie which is the e-mail address for Louise McKeown, Marketing Manager for Netsource who, in this post said

Originally posted by lmck
Hi all

Louise McKeown, from Netsource here <SNIP> so should you have any issues, questions please e-mail me directly (louise@netsource.ie).

Regards
Louise McKeown

Why waste the invite.

Speaking for myself, their behaviour in relation to their retail customers has caused me to eliminate them from being shortlisted for a number of business opportunities recently.

chill

Originally posted by De Rebel
Speaking for myself, their behaviour in relation to their retail customers has caused me to eliminate them from being shortlisted for a number of business opportunities recently.

Well thankfully they seem to be paying more attention to the thousands of happy business customers than to the same few whinging leaches that caused the EsatSurfNoLimits fiasco. For myself I can also say that more than two thirds of the many clients and business colleagues I have referred to NetSource are delighted with them.

I write to them from time to time asking for confirmation that I am on a low contention ring and to insist that they strangle the people that spend most of their time downloading illegal material and bunging up the bandwith in the process.

dahamsta

How do they know these people are downloading illegal material? I hope you're not suggesting they monitor their customers traffic data?

(I'm being facetious btw.)

adam

Boro

Originally posted by chill

I write to them from time to time asking for confirmation that I am on a low contention ring and to insist that they strangle the people that spend most of their time downloading illegal material and bunging up the bandwith in the process.

That is a completely unreasonable assumption to make. Many people use their net connection to download legally available ISO's (linux anyone?) and free applications. There is all kinds of shareware out there. Game demos are getting very large. There are communities of people who share music that they create themselves. There are movie trailers and game trailers, all completely free. There are those that download documents dealing in specifications of various technologies and protocols (for college etc). There are game patches, application patches. There are legitimate music downloading sites (itunes), there are e-books. Not to mention online gaming, constant upload and download. There are people that use video conferencing. There are people that surf constantly, just reading, replying and trolling. Constant emailing, especially with attachments take up lots of bandwidth.

All these uses of the internet are legitimate. To turn around and say that because someone is using a lot of bandwidth is that they are doing something illegal is completely out of order. Basically what you are doing is going to netsource and saying "I like to pay lots of money for a service that i do not use to the extent that it is advertised. Please put me and all the others who like to get shafted in a corner by ourselves. PS anyone who downloads stuff is probably doing something illegal - ban them"

Its stuff like the drivel you spouted that lets companies get away with shafting people who believe their 'advertising'. Your 'holier-than-thou' attitude is shocking. Maybe you should try opening your mind slightly before you complain about others who legitimately use the service that they pay for.

(not a netsource customer, just cant stand hipocrisy)

dangerman

while i agree that netsource are wrong to state that they have no download limit on their site in one place and a 4gig a week cap in the other...

thats complete BOLLOX all of you are saying about legitimate d/loading - i know countless people on IOL bb who sit around 'thinking up reasons' to use up their cap.

how many linux iso's has everyone been downloading?

its just lies.

be honest, radsl in ireland sucks, but it is here. there will come a time when all the companies provide adequate service inline with european averages, but at the moment, you ultra-d/loaders have to pay more for the privelage of getting all those billions of linux installs u need.

I'm not defending netsource, i'm just calling the majority of people who claim they use that kind of cap legitimately liars.

Note that i haven't said that about anyone here, just in general, come on, you guys MUST know it's true.

I have 3 puters, 3 proper users and i still manage to keep happily within the 16gig. When it was first installed i had to explain that we can't leave Yahoo! Launch streamin audio on 24x7 and after initial 1gig+ days we settled into proper pretty average usage.

People are just collecting things off the net. Downloading the new series of Enterprise (losers) or whatever. People start these d/loads in the morning b4 work/college.

People boast about their mp3 collections ' i have 10,000 songs ' SO WHAT? Then they just go download everything, cause they can, not cause they really want the stuff.

krattapopov

what i would like to know is what home user, would use up so much d/l memory legitamately, fair enough it was advertised as uncapped but i really wanna know what people are downloading that uses up so much memory, legally

the mind boggles

Mountjoy Mugger

Originally posted by De Rebel
Send the link yourself. IMHO every post here should be sent to louise@netsource.ie which is the e-mail address for Louise McKeown, Marketing Manager for Netsource...

That's the same Louise who hasn't posted here since July?

captainpat

Boro,

I applaud your post, mainly because it mirrors my opinions, and secondly because it states them even better.

I also am not a Netsource customer. I almost was, but held off to see what would happen in practice when the "hungry" users signed up. So I was in two minds about the results when the present situation developed.

I have been living with eircom Solo for 18 months and have been permitted to scandalously overrun my cap. Now I have most of my download backlog of MP3 finished (I'm 60 yrs old, so old Rock'n'Roll is most, though not all).

When Netsource placed their offering, I felt that it was dangerous for them, and therefore for me, so did not transfer to them. I was recently given the miraculous opportunity to avail of the NTL Cable 600 Kbps service, which I signed up to within 15 minutes of receiving the brochure. They also now have a 1 GB/Day limit, but at least they are/were honest about it.

I will not cancel my eircom Solo, but will step back to the Starter system, and have two Broadband connections. I have waited for this longer than most of you, so no envy please!

Just to put the legal/ISO/MP3 downloads situation in context, I currently am having such difficulty in downloading anything from P2P sites that I wonder where the good bandwith stuff is coming from. I suspect that the high-speed download sites are so secret and esoteric that the number of users will not be any threat to the sanctimonious bandwith non-users. But I will keep seeking, and will defend my right to use what I was sold, and what I pay for. Meantime, I am in little danger of exceeding my 1GB/day cap, regardless how hard I try!

So there! (me stamps foot).

adnans

Originally posted by dangerman
Downloading the new series of Enterprise (losers) or whatever.

i regret NOTHING!!1

adnans

Jokah

Just to let you know. I had a problem with my Netsource account and had to cancel it due to unforseen circumstances.

Now three weeks have passed and I am renewing my subscription with Netsource.

I was lucky to be talking to a senior manager in there who said they would hook me up again, rollover what I have already paid to them ( I had only been on the service a month when I had cancelled and had two months left to use) and if I wanted they would hook me up with a free modem until I got a new one delivered.

I also had a question in my fax to them asking about the capping service. I have been told by this senior manager that there is a limit of 16 gigs a month for SOHO users.

Now don't shoot the messenger I'm only passing on what I learned 20 minutes ago.

She said some people were downloading 30-40 gigs + a month and these people were crippling the bandwidth for other users.

Now from my own view, Netsource has been very good to me and the speeds have been excellent....Support have always looked after me and I find the service excellent. If I didn't I wouldnt have signed up again..

Thoughts anyone?

adnans

thats common knowledge already for netsource customers XPthink. im grateful that they finally included some kind of a limit which means that games pings are back to normal and the service is better than ever.

adnans

Jokah

I believe there was a post about a month or two back talking about the 30-40gigers who were downloading rakes of information.

Yeah it is good information. i mean the max a month I would download is about 5-6 gigs. I think in my first month I downloaded only 3 gigs. Reason being: the posts about netsource starting to CAP really threw me off downloading for that month.

Anyway, I heard 16 gigs a month is reasonable for Netsource so cool....hopefully peace of mind for now!

Ripwave

Originally posted by muffen
Seems to me that you are completly clueless.

Do me a favour. Take a pencil and paper, and caculate the actual capacity of a 512Kbs connection over a month. Then divide it by 48 (the contention ration for all RADSL products).

Then tell me who's clueless for thinking that "unlimited" means "all you can eat".

chabsey

Originally posted by Ripwave
Do me a favour. Take a pencil and paper, and caculate the actual capacity of a 512Kbs connection over a month. Then divide it by 48 (the contention ration for all RADSL products).

Then tell me who's clueless for thinking that "unlimited" means "all you can eat".

As has been said before, technically Ripwave is correct, but in reality companies are asking for trouble if they go around selling their product based on these claims. If they even put a little asterisk beside the 'unlimited' when they quote it as a reason to choose their service then that would be forgivable, reading the small print is what most consumers should do. However, some ISPs don't let you know that 'unlimited' actually means 'Fair usage' and they are happy to deceive you until you start 'abusing' their service (the term abuse is relative to each ISP).

Most intelligent companies these days advertise their products with little disclaimers like 'Available as long as stocks last' or 'Actual size may differ!' or '2 AA batteries not included', but some ISPs don't bother with this small print when making claims about their service. I have a flyer from an ISP that advertises unlimited downloads and doesn't mention anywhere that there's a fair usage policy, no small print, nothing. I really find it hard to blame the people who sign up to these ISPs with the intention of downloading loads and then find they can't, of course they're angry!

In the right? Obviously not.
But misled and therefore angry as a result? Yes. And I don't know, maybe there's a case for getting angry, if we just accept the backward service Ireland provides then it'll take longer to improve.

dazberry

My reason for going NS were 4 fold:
1. uncapped
2. fixed IP
3. short(er) contract
4. keep phone with eircom (not my call).

I'm happy to stay with NS, my connection is solid, my pings are now solid no doubt at other's expense (not a great factor for me, but is a benefit), but I am concerned about their policies, notably on advertising. As its capped, I think its only fair to advertise it as such, and the pseudo 2 month contract should be corrected, if its 3 months or there abouts (spotted this before signing) it should be stated this way. Ultimately they're only doing themselves a dis-service in the long run.

D.

muffen

what i would like to know is what home user, would use up so much d/l memory legitamately, fair enough it was advertised as uncapped but i really wanna know what people are downloading that uses up so much memory, legally

1, I Livestream shoutcast radio at 192Kbit an average of 4h a day. Its always running when I'm home and not using the computer cause I love it. This is about 340 megs a day, which gives you 10gig a month. I even have a computer in my kitchen for this specific purpose, and I stream it to my xbox in the livingroom aswell. I have setup an internal shoutcast server so only one stream going.
(192 / 8) * 3600 * 4 * 30 = about 10 gigs.

2, Play games. I play a few games online, and with all the patches and maps etc that get DLed, I think about a gig a month for this is resonable.

3, Browse the web, DL mp3's and the occasional videostream. I stream TV sometimes, and there's some cool videos I've seen. Furthermore, I tend to look at a lot of trailers, which average 30megs. Only 10 trailers gives you 300 megs a month. Combine all this, it's prolly about 3 - 5 gigs a month.

4, DL random stuff when I'm bored from download.com, you can find quite a few things there... keeps you occupied when there's nothing better to do.

5, What difference does it make what I do? My ISP provides me with a service, and I use it as advertised. Who cares if I am streaming radio or illegally downloading enterprise episodes?
The ISP has nothing to do with this, just like Eircom is not responsible if I plan to bomb the entire world over the phone. Actually, if they did complain about anything I said over the phone, I would sue them and win (not even with a courtorder are they the ones who will listen to my conversations). The exact same thing goes for the ISP. I don't understand how it can be soooo difficult to understand this for some people.

Is the hardware store responsible if I buy a crowbar to break into a bank?

Is the electronic store responsible if I buy Pic16C86 circuits to build piratecards?

Trust me, I can give you a thousand more examples on why it is besides the point what I use my connection for!!

Now, that said, I understand that netsource screwed up. However, all I wanted was one email, phonecall or any type of information on their page about this from day 1.

If they would have told me they had problems, I wouldn't have streamed shoutcast while sleeping, like I did sometimes because I expected the service they advertised.

I can add that on average I DLed 20gigs a month for the two months I had netsource.

The thing I want people to understand is that all I wanted was information! This is the core of this entire issue. Now I have the Eircom 1MBit line uncapped for 204 euros a month. The thing is, I don't care that it's 204 euros a month. I read up on it and I knew what I was getting! The only thing I expect is to get what was advertised, and if that changes TELL ME!!!!!!!

Anyone who thinks netsource is great, please answer this: Am I unreasonable thinking that I would get an uncapped service when they said I would? Did I do anything wrong so I deserved my connection being brought down to 1/4th speed? Who is to blame for this, me our netsource?

Would you do business with an electrical company that decided, without telling you, to provide you with 1/4th of the electricity you need for your house?

I, like many others, lost the faith in Netsource. They have proven they are all but customer centered. It doesn't matter what they do now, this issue will be remembered for a loooong time.

Jokah

"The thing I want people to understand is that all I wanted was information! This is the core of this entire issue"

Good point muffen. I can understand someone would be very frustrated if they realised they were capped and not told about it.

Now I am not a heavy user like you because I did all my downloading of music and movies and programs in the States before I came back to Ireland:D . So my average downloads are about 6-7 gigs a month...

I also cheat and download at work...1mb line....

Its cool for you to have a 1mb line now. You stated that the issue will be remembered for a long time? Why bother....its behind you now and you shouldn't fret about it anymore...

Its good to b!tch about it here and let off some steam..

MrPinK

Originally posted by muffen
Am I unreasonable thinking that I would get an uncapped service when they said I would?

It'd say naive more than unreasonable. No matter how netsource describe it, the product is just a rehash of eircom's bargin basement, 48:1, 4 gig cap radsl service. There was no way it was ever going to work uncapped. Netsource were kidding themeselves if they honestly thought it would.

DaithiSurfer

wrong!!
Netfarce were kidding their CUSTOMERS.