How happy are you with your Broadband ISP

Coyote

Are you happy with your broadband ?
would you get broadband from the same company ?
and would you recommend them to a friend ?

if your unhappy or are happy with your experience please say why, and what you think are the best and worst things about your type of Broadband.


ie:
ISP = Eircom/Esat
Price = too high
Ping = 70-80
Download speed = 1mb
Upload speed = 256K
Customers services = good/bad
Reliability = great/terrible
Price per month =

ixoy

I just started with Netsource and so far am happy. Ask me again in a couple of months when they'll probably throttle me....

strat

ISP = Esat Business
Price = n/a (provided free where I live)
Ping = 15-20
Download speed = 512 (64k solid)
Upload speed = 256K
Customers services = havent had to test
Reliability = great
Price per month = 90+vat

PrecariousNuts

ISP = Netsource
Price = too high
Ping = off the chart 200+
Download speed = 128kbs
Upload speed = 128kbs
Customers services = crap, terrible, useless, sly, liars
Reliability = average

quozl

ISP = Leap
Price = 120 inc vat pm
Ping = 70-80
Uncapped
Download speed = 1/2mbit, regularily1.5->2mbit in the evenings
Upload speed =1/2mbit
Customers services = really excellant
Reliability = good

It's expensive and you can't get this residential package any more, but the customer service is great and they seem to have a policy of letting people use any unused bandwidth. I often get 2mbit in the evenings

Oh and they allow me to share it with as many people as I want, so I share it with a few people over DubWAN. Most ISP's dont allow this.

Greg

Emboss

ISP = NTL
Price = Too Cheap
Ping = 20-30
Download speed =600k
Upload speed = 128
Customers services = haven't had much dealings with them.
Reliability = Fantastic

over all i'm over the moon with the service have just over a year and 0 problems so far

MrPinK

ISP = Netsource
Price = €45 pm
Ping = 23-200ms depending on time of day
Download speed = 55Kb/s
Upload speed = 12kb/s
Customers services = never had to talk to them
Reliability = good

Cuauhtemoc

Re: How happy are you with your Broadband ISP

Similar to Strat.
Only downside is the price but it is the best Quality DSL service available as far as i can see if you can get it.

ISP = Esat Business
Price = Install was €75ish
Ping = as low as 9ms to boards and under 20ms to jolt.
Download speed = 512 (64k solid)
Upload speed = 256K
Customers services = havent had to test
Reliability = great
Price per month = €108.90 with vat.

maxheadroom

Aren't IBB - wireless and Irish Broadband the same thing?

And, shouldn't there be seperate options for people on IOL BB RADSL and Esat BT Buiseness ADSL?

anyway:

ISP = NTL
Price = €40 per month including modem rental
Ping = 20-30
Download speed =600k
Upload speed = 128
Customers service = great, helpful, very unlike the TV side of ntl.
Reliability = Its never down, speed is always at 100%, pings are always stable.

Mutant_Fruit

Irish broaband have 2 products, the LOS and NON-LOS, the non-LOS isn't released yet, so there should only be one option for IBB. (happy and unhappy)

ISP = IBB Tallaght Tower
Price = €50 per month now, droping to 30l
Ping = 30 ish, it spikes about every 20th ping to about 120
Download speed =512k
Upload speed = 512
Customers service = helpful and patient, even ring you back to make sure everything is ok
Reliability = There have been probs inthe past when Tallaght was a new tower, but tahts all fixed. Pings relatively stable (always <80 to UK servers) but spike occasionally. Only been out twice for a total of 1 hour over the last month. that was when they were fixing the tower

jimmeh

ISP = Netsource
Price = €66 pm
Ping = 16-200ms depending on time of day
Download speed = 40 -55Kb/s
Upload speed = 12-14kb/s
Customers services = none exsistant
Reliability = good

Ancient1

ISP = IoL residential
Price = 49.49/month
Ping = usually times out
Download = rarely over 25-30kB/sec
Upload = 15kB/sec
Customer service = unprecedented disaster
Reliability = ok?

As you can see, i've always had average d/l speeds, managed to get the full what once (!) at 3am, and even browsing/surfing can sometimes seem like the 56k.
I dont know why...

Ancient1

meant to say whack (not "what") , by that i mean 55kB/sec....hasnt happened since though.

dazberry

ISP = Netsource
Price = 66 pm
Ping = 16-200ms depending on time of day
Download speed = 45 -52Kb/s (mostly)
Upload speed = 12-14kb/s
Customers services = never had to call
Reliability = Hasn't gone down beyond planned maintenance (even then it wasn't fully down).

Happy... so far.

Gripes:
Pings:
I'm not a gamer as such - but I do enjoy trying to avoid the old head shot as I lag around the place.

Domain Requirement:
Don't get me started.

Originally posted by Mutant_Fruit
Irish broaband have 2 products, the LOS and NON-LOS, the non-LOS isn't released yet, so there should only be one option for IBB. (happy and unhappy)

[DONT QUOTE - You didn't hear this from me]
I know someone trialing the NON-LOS at the mo. Didn't work at first, however someone came over and tweaked the IIB transmitter or something and now its solid - pity that person couldn't go to Netsource . Anyway although its a 512mb service, he's getting up to 2mb from a test server before the internet feed. Beyond that it's variable from crap to 1mbit - but bare in mind he's trialing. The Internet feed is only 10mbits currently, however within the week (third hand info) they're upgrading to 266mbits (or there abouts). They're pushing to sign him up $$$, which I have no doubt he will, but he's waiting for the new pipe first . Gripe: www.google.com brings up the Dutch version.

The best bit - he'd have been on some ADSL variant at this point only for Eircom want to charge E160 for uninstalling his Eircom Highspeed first. Idiots.
[/DONT QUOTE]

D.

bizmark

Esat radsl have sorted themselfs im happy with them

ISP = Esat radsl
Price = Cheap
Ping = 30-35
Download speed =512k
Upload speed = 128
Customers services = fine once you get past the drones lol
Reliability = Fantastic

Dustaz

ISP = Eircom
Price = too high
Ping = 30-40
Download speed = 512
Upload speed = 128
Customers services = Great
Reliability = Great
Price per month = 108



As much as it pains me to say it Eircom are great for dsl. The service is rock solid for nearly everyone and when it does go badly wrong (like it did for me recently) the support staff are great.

Tazzle

/me watches as Lee desyncs

Dustaz

thats been fixed (all fingers crossed )

Jilm

ISP = Esat Business 512/256
Price = too high
Ping = 20 - 30
Download speed = 512K
Upload speed = 256K
Customers services = Bad
Reliability = Good
Price per month = €108.90 incl VAT

Took them 4 months to install (supposed to be UDLP they installed LS) & another 4 months to finally unbundle the line.
Their accounts department is a farce - even by Irish standards.
Its waaaay too expensive for a 512K service.
Im hoping (like everyone else here) for a decent wireless service that send EsatBT & Eircom to their watery graves.

PrecariousNuts

Anyone have experience with eircoms uncapped 1mb service. I'm thinking of moving from netsource to it

ssh

ISP = Eircom
Price = €50 (should be €30)
Ping = 65-70
Download speed = 52 KB/sec
Upload speed = 13 KB/sec
Customers services = mostly good. good engineers anyway
Reliability = great (had one problem which started on xmas day, but that was it)
Price per month = see above

I'm happy with Eircom Residential DSL. The cap means I amn't sharing much of my bandwidth with b***y kazaa users, so i can get decent pings in games. The 6 gig cap doesn't bother me, I've used about 4 gigs in one month tops, most of that is probably bf1942.

I'd prefer to give my money to someone like IBB, but for now, I'll stick with this.

Anyone have experience with eircoms uncapped 1mb service. I'm thinking of moving from netsource to it

Yes, we use it in the office. It's good, the pings are 50-60. The download speeds are a steady 100 KB/sec. It's just really, really expensive.

Kevok

ISP = IrishBroadband
Price = €84.70 per month
Ping = 30 to jolt
Download speed = 134k a sec constant
Upload speed = 112k a sec constant
Customers services = Excellent of late with their new staff.
Reliability = Excellent, no downtime of any great length

The Brigadier

I'm on Netsource SME.... I'm downloading 30-40 a month.... And I am happy so far... I use streaming radio and all is well...

I know some people are unhappy with Netsource but I have not had a problem so far...

Cal

No option in the poll for IrishWisp!!!!!!!!!!!!!!!

ISP = IrishWisp
Price = €49 per month
Ping = 70 - 80ms to Jolt. (Not usually great pings for gaming)
Download speed = 512 but usually runs a bit higher.
Upload speed = 128
Customers services = Excellent.
Reliability = Excellent.

halenger

ISP = IoL residential
Price = 49.49/month
Ping = usually times out
Download = 50-60kB/sec consistently
Upload = never looked!
Customer service = not used
Reliability = very good. only had problems in the beginning but not a glitch since then. cept the resetting of the connectiong every 6 hours or so.

Anyone know why pings time out? I only noticed now when I first tried it. :-/

PaulMagrath

ISP = Ireland Online
Price = €49.49 a month
Ping = I think IOL are blocking pings
Download = 45 to 62kB/sec
Upload = 14 to 16kB/sec
Customer service = Surprisingly good overall
Reliability = Used to disconnect every 4hrs but that seems to have stopped. Can't ping. Once or twice web pages "froze" (see here) on me.

Serbian

ISP = IBB RTÉ Tower
Price = €48.40p/m -- Not bad!
Ping = usually average about 600 - 700ms [Yes, Six Hundred]
Download speed = See attached
Upload speed = Not sure, I never upload stuff really
Customers service = Pretty good, pity about the service itself!
Reliability = Serious problems with interference that aren't going to go away. Service has been useless for about a month now. Browsing is a chore. Gaming is a distant memory.

Mutant_Fruit

Ping = usually average about 600 - 700ms [Yes, Six Hundred]

Thats what it was like in the tallaght tower previously, and i thouht they'd never fix it. Now its pings of as low as 45 stably on my 512 connetcion, and a great download speed. Just keep ringing em about it, make sure they know you're having problems, and don't let em forget it! I rang em for nearly 2 weeks straight, and now its perfect.

If you're getting consistantly bad download speeds something is up, I have never known IBB to leave a customer alone who has problems with their connection, they always rang me back and tried new things.

gurramok

ISP = Netsource
Price = €67 a month
Ping = Varies from good to bad
Download = 3kBytes/sec...was 54 kBytes/s
Upload = circa 12 kBytes/sec
Customer service = Never hear a word from them
Reliability = Good until the throttling started

Spooge

HOME

---

ISP = Netsource SOHO
Price = €54.45 a month inc vat
Ping = Varies. Used to be fairly consistently ~40 to jolt, not so hot recently.
Download = ~55k, depending on server
Upload = Never Really Measured it
Customer service = Never bothered them about this connection
Reliability = Good.

WORK

---

ISP = Netsource Premier
Price = €169 a month ex vat
Ping = Don't really care.
Download = ~90-110k, depending on server
Upload = Never Really Measured it, either.
Customer service = Excellent, clueful, and friendly. Much better than other ISP's I've had to deal with (Eircom, ESAT, Colt, etc).
Reliability = Rock-solid.

unkel

ISP = NTL
Price = €40 per month including modem rental
Download speed =600k
Upload speed = 128
Customers service = Only needed it once. Pain in the backside to reach techsupport. Once talking to techsupport, problem was fixed in no time
Reliability = Its never down, speed is always at 100%. 100GB DL in first 5 weeks (this is more than DL in 7.5 years of dialup)

Presuming IBB wireless and Irish Broadband is the same thing, did anybody notice that the only service with NO unhappy customers is NTL

Yoda

I am thrilled with the service, now it's connected. I had insuperable problems with the modem they supplied, or more likely with the software that was to drive it, but I got a D-Link router and I've been on all week. No problems at all, and they've the best customer service I've ever experienced. They even put up with my whining when it didn't work immediately.

ando

Anyone have experience with eircoms uncapped 1mb service. I'm thinking of moving from netsource to it

Have to admit it, that package is the really reliable. We have it installed in a site in Dublin, Its only gone down once in 13 months !!! for 30mins

On the other hand my Netsouce connection has been down 3 times tonight alone. I'm glad I cancelled my account today

muffen

Anyone have experience with eircoms uncapped 1mb service. I'm thinking of moving from netsource to it

I cancelled my Netsource line a week ago and got the 1MBit uncapped from Eircom.
I do like the service, but the pings are high (due to interleaving turned on high).

Anyways, it is possible to play on it, I get about 65 ping to Jolt playing UT2003. The problem is only that to any other server I get 95 - 100 ping.

I will keep this eircom line until I find something better (which really means a 1Mbit line uncapped with lower pings).
If only IBB could get that Ballycoolin mast up!

BKtje

ISP = Esat Business 512/256
Ping = 20 or under to UK; 40 to Germany, nl etc ; 45 to scandinavia/spain.

Download speed = 512K (64kB/s steady)
Upload speed = 256K (32kB/s steady)
Customers services = Not had any need to ring. Pre-install service was very good
Reliability =Excellent. Had no problems since i got it a month ago. They prompty fixed the capacity problems.
Price per month = €108.90 incl VAT

Took them 1 month to install after i ordered.
They had some capacity problems which meant bad pings during business hours but they've gotten more bandwidth to the Uk and thats sorted. Only 33% of the upgrades complete but if it stays like this i can't complain at all

Fairly expensive but the fact i ping as good or better than UK ADSL people to UK servers makes it worthwhile for me.

Verdict: Can't complain about anything

Grom

Hrmm

Isp = esat bt business .

512/256

download = 64k constant
upload = 32k constant

pings to boards = 10/13 ms a sec
ping to jolt = 15/25 ms a sec
pings to france . germany etc etc around the 40/50 mark

Pretty expnsive but well worth it . No cap and all . never ben down never needed to call customer care . hell they even called me one day to see how my service was going .

all in all im very very very very happy

Jokah

HOME

---

ISP = Netsource SOHO
Price = €66 a month inc vat
Ping = No need for PINGS.
Download = 50-55k consistent,
Upload = Never Really Measured it
Customer service = No contact to date
Reliability = Grand. I am extremely happy with their service. Downloaded about a gig so far and things are cool.

WORK

---

ISP = Eircom Uncapped 1mb DSL
Price = Don't know cos I don't pay for it, hehe
Ping = Don't really care.
Download = ~90-110k,
Upload = Reliable and very fast..
Customer service = Never had to deal with them
Reliability = Rock-solid.

Both are in Dublin. Love being able to control the home computer while I am at work. Means I can do home and work stuff at the same time....yeah baby......

Gangsta

Can sum1 plz tell me the ping rates in games, for iol and eircom and other low priced broadband services (E50)

Gangsta

Originally posted by unkel
did anybody notice that the only service with NO unhappy customers is NTL

Well its only in certain parts of dublin so not many ppl can use it?

Johnny_the_fox

ISP = BB Bt - (North)
Price = ok (modem - 40 english pounds and first month free)
Ping = 7 - 20
Game Ping = Around 20 - 30
Download = 50-60k
Upload speed = never checked
Customers services = good
Reliability = very good
Price per month = 27.99 english pounds (40 EURO?)

only allowed to have 180 hours per month online

mewso

ISP = Netsource SOHO
Price = €66 a month inc vat
Ping = 50-300 (i.e. 50 at any time you are at work, 200-300 when you are actually online - not good for an Enemy Territory junkie)
Download = 50-55k - the best thing about Netsource and there 'aint much is that download speeds are always good and steady.
Upload = Never Really Measured it
Customer service = Adept in explaining why you are wrong.
Reliability = Best strategy so far for me is to leave outlook express on checking for mail every 2 minutes so the connection doesn't die)

Cancelled today. They are rubbish.

MoSeS_.

ISP = Esat Business
Price = way too expensive (yes accounts dept is a joke)
Ping = 15-20
Download speed = 512Kb (64KB solid)
Upload speed = 256Kb
Customers services = havent had to test
Reliability = great
Price per month = 90+vat = €108 approx.

I have to say that it is an excellent service, but it is far too expensive. I'm trying to get someone in to go halves, the only way I could afford it in the first place was to move to cheaper accommodation.

It's prices like that which encourage piracy, people say feck sake there's only one way I can get €108 a month value out of this internet connection and surfing and gaming alone aint going to cut it, not by a long shot.

Praetorian

ISP = Netsource SOHO
Price = €54.45 pm inc vat
Ping = 200 ish
Download = 14k/b from one source. 40k/b if I download from lots of sources. I'm not even capped.
Upload = 14k/b
Customer service = Nice people. Shíte service.
Reliability = Woeful

I've also cancelled today. I'm going with Esat RADSL because Esat Business isn't available I would go with Eircom (superior pings, but their cap is just ridiculous)

Mutant_Fruit

ISP = Irish Broadband Home Breeze Plus
Price = €50 pm inc vat
Ping = 30-50 ish
Download = stable at 60kb's now, but generally i'd get no less than about 35kb's
Upload = Maxing at about 20kb's, far less than the 512 advertised
Customer service = Great tech support, always helpful.
Reliability = Quite good, no downtime worth mentioning

EDIT, the virtical lines in DUmeter represent 1 minute intervals

P3nfold

ISP = I-Stream
Price = too high
Ping = 20 - 30
Download speed = 512K
Customers services = Ok (expensive)
Reliability = Good
Price per month = €54

The eircom service itself is perfect, the only things i object too are the high price and the 4 gig cap. If they dropped the price €10 and raised the cap to at least 10 gigs, I would be content.

milltown

ISP = NTL
Price = €40/mo
Pings = 15 :eek: to 70
D/L speed = 600
U/L speed 128
Customer service = So far so good
Reliability = Better than a Volkswagen so far

Woot!
Just got it installed today, after a few days of trying to tell the biddy that I COULD get it, even though her computer said I couldn't. CS was only used for details to set up e-mail. Just playing around with it so far, trying to resist the urge to d/l everything at once. Gaming is almost lan-like. Kazaa and BT are both happy with it.

Had been using a shared DublinWAN link which was always either great or atrocious, never in between. Reliability eventually tempted me to NTL.

daramullally

ISP = NTL
Price = €40/mo
Pings = Not really interested!
D/L speed = 600
U/L speed 128
Customer service = Excellent (only needed once to set up email address)
Reliability = 100%

jozi

have iolbb

rang customer service asked when to expect recieving moden, they said 17 days.. ok fair enough that would be tomorrow (fri). got package yesterday wich isn't a bad start if you ask me!
every thing work fine, well except 1 or 2 thing wich i guess are just this i have to tweak.

i think my max d/l sofar was round 50
from microsoft's web site it varied between 15-30 and it did stay round the 40 mark for quite abit to

surfing wise, this is so much beter that my old phone conection

so pretty happy with it

tonky

ISP = Eircom I-Stream Starter
Initial Price = Free (Spl offer to 31/12/03)
Ping = Not required.
Download speed = 512K.
Customer Care: OK at Supervisor/Manager level only.
Tech Support: 1550 (74c/min) good but too dear.
Reliability = 100% rock solid so far.
Price per month = 1 month free then €54
CAP: 4Gb (unenforced, said to be 8Gb+ in reality).
Best modem (Netopia 3341), simple network setup.

Eircom Engineering/Technical excellent. Escalate any initial Sales/Service problems to Supervisor / Manager level immediately, otherwise head wrecking.

-ADREN-

Have had this for a good while now, just to lazy to post, anyways.

IOL BB Radsl
Download : 512k
Upload : 128k
Download Rate : 52 K/b
Upload Rate : 11 K/b

Ping : 20-30
CAP : 8 GB Down

Customer Service : AHH FU*K, YOU STUPID FU*K AHAHHHA!!!
Ahem, excuse me.

Downtime: None, longest lenght connected 26Hours. Very impressive.

Pacifico

ISP : Chorus
Down: bout 400kb/s with DAP
Up : 128
Cap : none

customer service: Very good. The service its self has only been down once. Replaced the ariel on my house and problem solved.

All in all excellent