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Bad Pings Back Again!

  • 07-08-2003 10:58pm
    #1
    Closed Accounts Posts: 103 ✭✭


    NETSOURCE SOHO 512k/128k Broadband access/ Proiry Exchange

    Nice to see the uber 1337 constant 30 ping to www.jolt.co.uk lasted less than a month. Starting middle of last week the pings on Netsource DSL to UK Jolt Servers have been getting progressivly worse.

    After yet another night of bad pings on thier DSL service, it is my opinion the service they are providing pings worse than a 56k modem. Just been pinging www.jolt.co.uk all night since about 21:00 :-

    Ping statistics for 195.149.21.11:
    Packets: Sent = 4980, Received = 4866, Lost = 114 (2% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 32ms, Maximum = 594ms, Average = 169ms

    >>> Average 169 and 2% packet loss <<<

    And if you back trace from the UK (in attachment), nice 22 ping right up to Netsource's network.

    Ive just given up trying to play as it was impossible at over 250 ping. Also Wednesday night was a nightmare, got disconnected about 5 times, ranging from 30 seconds to 5 mins.

    When I spoke to customer service about it yesterday:-

    1st I got the problem was with a router that was overloaded so it was resetting.

    2nd I got the old story about the "contention-ratio's" are kicking in and that 48:1 ratio will not give you a constant rate. I find this very hard to believe as being the issue as in the UK they run at 50:1 ratio's and I dont know of anyone who has intermittant service like this, one month its fine next month its bad again.

    Anyone else on Netsource having the same issues?


«1345678

Comments

  • Closed Accounts Posts: 273 ✭✭RapierX


    same for everyone, ill be off to eircom soon (ie 2 weeks) if this doesnt fix itself


  • Registered Users, Registered Users 2 Posts: 1,862 ✭✭✭flamegrill


    We need some eircom RADSL people to post pings and IOLbb and UTV at peak times from the same exchanges.

    Apparently the contention is at the exchange level so if our pings are low and its contention then it should be the same for all of the others aswell.

    We need to know why the service has gone to pot at this point.

    Paul


  • Registered Users, Registered Users 2 Posts: 5,558 ✭✭✭CyberGhost


    i read somewhere that contention ratios don't effect DSL, they effect Cable connection but not DSL, i have Eircom ADSL 512/128 and i never had even a little slow down in a speed, and i almost always monitor the traffic, and it's always like 51.2 Kb/s


  • Closed Accounts Posts: 254 ✭✭jimmeh


    C:\>tracert www.boards.ie

    Tracing route to www.boards.ie [217.114.166.147]
    over a maximum of 30 hops:

    1 31 ms 32 ms 31 ms rt004dub.netsource.ie [213.79.63.254]
    2 32 ms 47 ms 31 ms rt001kil.netsource.ie [212.17.32.101]
    3 47 ms 62 ms 63 ms 193.1.208.205
    4 31 ms 47 ms 47 ms 62.221.31.9
    5 15 ms 32 ms 31 ms 62.221.2.78
    6 47 ms 16 ms 31 ms 217.114.160.43
    7 31 ms 47 ms 32 ms www.boards.ie [217.114.166.147]

    Trace complete.


    Were is my dslam in all that, i cant possibly be conencted dirrectly to dublin. Is it hidden?


    Well f*cked off with the pings tonight started around 7pm and lasted to now 3am and is the same every night.


    how easy is it to switch over to eircom and how much will that set me back.


  • Closed Accounts Posts: 1,502 ✭✭✭MrPinK


    Originally posted by jimmeh
    how easy is it to switch over to eircom and how much will that set me back.
    You have to give them 2 months notice. You could probably switch immediately, but you'd still have to pay them for the extra 2 months. You'd also have to pay the installation charge again with whoever you switch to.


    flamegrill is right tho. You definitely need to check what pings the other ppl at your exchange are getting at these same times. If it is contention, then moving to a different ISP will make no difference. You'll have paid a lot of money for nothing, and will likely have a cap to deal with from then on.


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  • Registered Users, Registered Users 2 Posts: 597 ✭✭✭bambam


    My connection and ping were ok last night, but I'll check again this evening. I had a question though, could someone explaing how high contention increases ping but doesn't affect download speed. I remember months ago Netsource had really poor pings but I was able to download all the time at 55.9 k...


  • Closed Accounts Posts: 113 ✭✭Lockup


    My pings to UK servers for the last 2 weeks have been hopeless. After 7:30pm there up to 180-250ms.Could it be that they are removing bandwidth (ie a pipe) in the evenings?Maybe they need more bandwidth for business users at night?Why at 7:30pm every night does my latency sky rocket?

    Again just repeating myself here but Netsource have really become a major disappointment.There attitude to there RADSL customers from the beginning was lets test the market with the little bandwidth we have. Two upgrades later I think its fair to say they put everyone through at least a couple of weeks of a dire service. Customer service is little consolation the fact that it is been used so much speaks volumes for Netsource. Probadly a more telling question for Nicola when she orginally came on selling her companys service was how much bandwidth Netsource were providing for RADSL users. A truthful answer and we could of laughed her and the Netsource ISP out of this forum.


  • Closed Accounts Posts: 1,502 ✭✭✭MrPinK


    Well before they said quite clearly that they had run short on bandwidth and were trying to get more. But thomasb has said that their traffic usage was down last week when the latency problems started. If that's true then it's a problem other than the fat pipe at netsource.


  • Registered Users, Registered Users 2 Posts: 443 ✭✭bricks


    Originally posted by jimmeh
    C:\>tracert www.boards.ie

    Tracing route to www.boards.ie [217.114.166.147]
    over a maximum of 30 hops:

    1 31 ms 32 ms 31 ms rt004dub.netsource.ie [213.79.63.254]
    2 32 ms 47 ms 31 ms rt001kil.netsource.ie [212.17.32.101]
    3 47 ms 62 ms 63 ms 193.1.208.205
    4 31 ms 47 ms 47 ms 62.221.31.9
    5 15 ms 32 ms 31 ms 62.221.2.78
    6 47 ms 16 ms 31 ms 217.114.160.43
    7 31 ms 47 ms 32 ms www.boards.ie [217.114.166.147]

    Trace complete.


    Were is my dslam in all that, i cant possibly be conencted dirrectly to dublin. Is it hidden?



    They are ATM hops and you can't see them.
    All your data is encapsulated in ATM and ATM hops don't show up on a TCPIP tracert.


  • Registered Users, Registered Users 2 Posts: 759 ✭✭✭El_MUERkO


    Played Planetside from 20:00 to 00:30 my ping went up as high as 200 at one point in time but the european server is noted for being ****e, maybe it was Netsource but I have had any other problems other than the router thing the other day.


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  • Registered Users, Registered Users 2 Posts: 8,081 ✭✭✭BKtje


    could someone explaing how high contention increases ping but doesn't affect download speed.
    If ping is affected, download rates should definitely also be affected. It sounds more like theres a router being overloaded or something at night time when more people come on (not necessarly bandwidth hungry people just more people). The router may have to deal with the same/less bandwidth as during the day but will have more people requesting data putting a strain on it. Ie its trying to do more things at once than it really should be able too. Not sure if this is the case.

    Could people post up some tracerts so we can see if your all being affected at the same node or not. (not the whole tracert, only the bit(s) where the ping is widly off.


  • Closed Accounts Posts: 1,502 ✭✭✭MrPinK


    Originally posted by B-K-DzR
    Not sure if this is the case
    Best theory put forward so far anyway :)


  • Registered Users, Registered Users 2 Posts: 1,967 ✭✭✭adnans


    could it be that the routers are too busy routing network traffic to reply to ping requests. if the router isn't busy, it will happily send a reply quickly, as is the case during the day. but traffic always takes priority over replying to pings hence the high pings and tracerts in the evening time.

    adnans


  • Closed Accounts Posts: 103 ✭✭LumoColor


    Nice theory, could be the case for ICMP packets (pings), but what about high pings in games that use UDP and TCP packets? Also there is a relationship between high dos ping and high in-game ping, typically in-game pings are about 20-30 above dos ping.

    Also if there is high latency in the network (caused by dodgey router or whatever) this will not significantly effect download speeds, as the download will go at the max speed of route over the internet regardless of latency. Also if Netsource are using proxy servers this will be reduced even further as the proxy will read ahead of the download data transfer.


  • Registered Users, Registered Users 2 Posts: 60 ✭✭trurl


    Hell o *.*,

    If I choose Netsource, I have to register a domain name with them. Do they register it on my name, or theirs? So if I decide not to use Netsource after 3 month, can I take my domain name with me, or I have to wait until it expires (usually 1 year)?

    Thanks
    Trurl


  • Registered Users, Registered Users 2 Posts: 1,002 ✭✭✭fatguy


    Originally posted by LumoColor
    Nice theory, could be the case for ICMP packets (pings), but what about high pings in games that use UDP and TCP packets? Also there is a relationship between high dos ping and high in-game ping, typically in-game pings are about 20-30 above dos ping.

    Also if there is high latency in the network (caused by dodgey router or whatever) this will not significantly effect download speeds, as the download will go at the max speed of route over the internet regardless of latency. Also if Netsource are using proxy servers this will be reduced even further as the proxy will read ahead of the download data transfer.

    Packets are packets are packets, it's all the same. Netsource only proxy http requests, though. You'll only see a speed increase on pages that are frequently hit and have remained unchanged since the last hit.

    Pings send one packet per second. Games send upwards of 50 packets a second and that explains the increase. I'm gonna do a tracert later and see if this is definitely a netsource problem. It could in theory be Eircom's ****ty system. Did any of you get the minutes from the IrelandOffline meeting? The state of Eircom's network was a major issue...


  • Closed Accounts Posts: 103 ✭✭LumoColor


    I just been talking to Netsource support and we went through a few things, one of them the back trace I did from the UK. Acording to what I was told is that from the internal netsource diagnostics and tools the bandwitdh used by the users is only maxing out a very few occasions. And looking at the hop where the problem is, that is located within the bit of the network where it crosses from Netsource to Eircom.

    Anyways; tonight im pinging from 2 connections, my Netsource DSL connection at home and an Eircom DSL in the office both on the Priory exchange.

    >>> WATCH THIS SPACE <<<


  • Registered Users, Registered Users 2 Posts: 1,967 ✭✭✭adnans


    its still happening btw. intermittently over the weekend.

    adnans


  • Closed Accounts Posts: 113 ✭✭Lockup


    Its being shocking for me since Friday evening.

    Pinging www.netsource.ie [212.17.32.48] with 32 bytes of data:

    Reply from 212.17.32.48: bytes=32 time=188ms TTL=126
    Reply from 212.17.32.48: bytes=32 time=171ms TTL=126
    Reply from 212.17.32.48: bytes=32 time=184ms TTL=126
    Reply from 212.17.32.48: bytes=32 time=107ms TTL=126

    Ping statistics for 212.17.32.48:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 107ms, Maximum = 188ms, Average = 162ms


    Pinging www.boards.ie [217.114.166.147] with 32 bytes of data:

    Reply from 217.114.166.147: bytes=32 time=130ms TTL=58
    Reply from 217.114.166.147: bytes=32 time=172ms TTL=58
    Reply from 217.114.166.147: bytes=32 time=178ms TTL=58
    Reply from 217.114.166.147: bytes=32 time=171ms TTL=58

    Ping statistics for 217.114.166.147:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 130ms, Maximum = 178ms, Average = 162ms

    Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

    Reply from 195.149.21.11: bytes=32 time=178ms TTL=57
    Reply from 195.149.21.11: bytes=32 time=164ms TTL=57
    Reply from 195.149.21.11: bytes=32 time=162ms TTL=57
    Reply from 195.149.21.11: bytes=32 time=206ms TTL=57

    Ping statistics for 195.149.21.11:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 162ms, Maximum = 206ms, Average = 177ms


  • Registered Users, Registered Users 2 Posts: 287 ✭✭d0gb0y


    I'm the same, it started about 2 weeks ago. The pings sky rocketed from 7.30pm & normally stayed that way till 2.30am. The weekends are even worse. Its got to to the point now that the esat business 512k connection is what i'll probably get. There really dosen't seem like any point in staying with them as this is the 3rd time i've had this problem & i've only been signed up with them for 2 months and every single time I complain they blame it on the contention ratio which is complete crap.


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  • Registered Users, Registered Users 2 Posts: 5,439 ✭✭✭ando


    sunday afternoon and the pings are woefull. not just the evenings now


  • Registered Users, Registered Users 2 Posts: 190 ✭✭preytec


    B-K-DzR here's mine

    netsource
    soho
    6.30pm sunday
    10/8/03

    Pinging 217.114.166.147 with 32 bytes of data:

    Reply from 217.114.166.147: bytes=32 time=144ms TTL=5
    Reply from 217.114.166.147: bytes=32 time=164ms TTL=5
    Reply from 217.114.166.147: bytes=32 time=160ms TTL=5
    Reply from 217.114.166.147: bytes=32 time=193ms TTL=5

    Ping statistics for 217.114.166.147:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% los
    Approximate round trip times in milli-seconds:
    Minimum = 144ms, Maximum = 193ms, Average = 165ms

    same thing with me i then started a dl from fileplante of their uk server, dl rate droped and stayed around 46kbs/48kbs.


  • Registered Users, Registered Users 2 Posts: 3,739 ✭✭✭BigEejit


    Lads, I dunno what your problem is but these are my pings:

    www.netsource.ie average = 35ms
    www.boards.ie average = 30ms
    clarity.jolt.co.uk average = 40ms

    pic is 42kB


  • Registered Users, Registered Users 2 Posts: 4,780 ✭✭✭JohnK


    Weird... In the space of about 2 ~ 3 minutes my average ping went from aprox 150ms down to aprox 40ms.

    ....

    And now its gone up to 136ms on Boards & 86ms on Jolt????

    My dl speed has dropped by about 25 - 30k/sec aswell :(


  • Registered Users, Registered Users 2 Posts: 231 ✭✭Mthor5


    on netsource soho and this is the best its been all weekend,which is still unplayable.the only time the pings are decent is weekdays before 6pm,when im still at f**king work,lol.

    Pinging 195.149.21.11 with 32 bytes of data:


    Reply from 195.149.21.11: bytes=32 time=124ms TTL=58
    Reply from 195.149.21.11: bytes=32 time=109ms TTL=58
    Reply from 195.149.21.11: bytes=32 time=187ms TTL=58
    Reply from 195.149.21.11: bytes=32 time=187ms TTL=58
    Reply from 195.149.21.11: bytes=32 time=171ms TTL=58
    Reply from 195.149.21.11: bytes=32 time=124ms TTL=58
    Reply from 195.149.21.11: bytes=32 time=140ms TTL=58
    Reply from 195.149.21.11: bytes=32 time=218ms TTL=58
    Reply from 195.149.21.11: bytes=32 time=203ms TTL=58
    Reply from 195.149.21.11: bytes=32 time=187ms TTL=58
    Reply from 195.149.21.11: bytes=32 time=203ms TTL=58
    Reply from 195.149.21.11: bytes=32 time=109ms TTL=58
    Reply from 195.149.21.11: bytes=32 time=124ms TTL=58
    Reply from 195.149.21.11: bytes=32 time=187ms TTL=58
    Reply from 195.149.21.11: bytes=32 time=187ms TTL=58


  • Registered Users, Registered Users 2 Posts: 190 ✭✭preytec


    well what can we do about it?
    i'm in dublin 9 are we (bad pingers) all around the same area, how do we go about getting this fixed, ok i'm going to ring them and see what they say, but it might just be only the ppl around this exchange and won't take much to set it right, i don't know how adsl works, all i know is one min i've got a 50 ping the next it's 200 and 300 in a fight


  • Registered Users, Registered Users 2 Posts: 4,780 ✭✭✭JohnK


    It's not just Dublin. I'm on the Douglas exchange in Cork.


  • Registered Users, Registered Users 2 Posts: 1,967 ✭✭✭adnans


    swords exchange here!

    adnans


  • Closed Accounts Posts: 520 ✭✭✭Co33iE


    C:\>ping www.boards.ie

    Pinging www.boards.ie [217.114.166.147] with 32 bytes of data:

    Reply from 217.114.166.147: bytes=32 time=169ms TTL=58
    Reply from 217.114.166.147: bytes=32 time=192ms TTL=58
    Reply from 217.114.166.147: bytes=32 time=167ms TTL=58
    Reply from 217.114.166.147: bytes=32 time=186ms TTL=58

    Ping statistics for 217.114.166.147:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 167ms, Maximum = 192ms, Average = 178ms

    C:\>ping www.jolt.co.uk

    Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

    Reply from 195.149.21.11: bytes=32 time=155ms TTL=57
    Reply from 195.149.21.11: bytes=32 time=165ms TTL=57
    Reply from 195.149.21.11: bytes=32 time=202ms TTL=57
    Reply from 195.149.21.11: bytes=32 time=199ms TTL=57

    Ping statistics for 195.149.21.11:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 155ms, Maximum = 202ms, Average = 180ms


    shankill exchange here..
    even when its 40 ping it jumps to 170 every 30 secs :(


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  • Registered Users, Registered Users 2 Posts: 4,780 ✭✭✭JohnK


    Originally posted by Co33iE
    ....
    even when its 40 ping it jumps to 170 every 30 secs :(

    If I remember correctly it always did a big jump about once every minute but at least then it was jumping from about 40 to 140 not 140 to 240


  • Registered Users, Registered Users 2 Posts: 5,439 ✭✭✭ando


    ppl with bad pings, are you getting bad downloads now iswell?

    I'm at 260.10kbps according to Irishspeedtest.com and my pings are in the 200's. I suspect everyone is the same


  • Closed Accounts Posts: 4,943 ✭✭✭Mutant_Fruit


    this morning pings averaging 500ms, speed according to irishspeedtest was 96kbps

    EDIT: Forgot to say, i'm with IBB, Tallght tower.


  • Closed Accounts Posts: 1,502 ✭✭✭MrPinK


    Originally posted by ando
    ppl with bad pings, are you getting bad downloads now iswell?

    I'm at 260.10kbps according to Irishspeedtest.com and my pings are in the 200's. I suspect everyone is the same
    Downloads are still fine. 422Kbps from irishspeedtest.


  • Registered Users, Registered Users 2 Posts: 5,439 ✭✭✭ando


    Originally posted by MrPinK
    Downloads are still fine. 422Kbps from irishspeedtest.

    now I'm getting 429.5 kbps :rolleyes: lol


  • Closed Accounts Posts: 254 ✭✭jimmeh


    all the way up here in the donegal massive, and its shít aswell !


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  • Registered Users, Registered Users 2 Posts: 1,434 ✭✭✭Rancid


    Yep... weekends and evenings always higher pings...
    I'm in Glasnevin.. on the Phibsborough exchange.


  • Registered Users, Registered Users 2 Posts: 879 ✭✭✭sirpsycho


    all these ping times but no-one is stating who their service supplier is. Mayb some are worse than others?


  • Registered Users, Registered Users 2 Posts: 1,967 ✭✭✭adnans


    Originally posted by sirpsycho
    all these ping times but no-one is stating who their service supplier is. Mayb some are worse than others?
    these high pings are all netsource related.

    they blame
    We think that the contention ratio(48:1) at the exchange is finally
    kicking in for our SOHO DSL customers and that's why you may be
    expencing slow connecting during the evenings.
    is there anyone on this board that knows how radsl works exactly? are the both pings and download speeds both affected by contention? as much as you like it, we cant be posting our ping results forever you know :)

    adnans


  • Registered Users, Registered Users 2 Posts: 8,081 ✭✭✭BKtje


    B-K-DzR here's mine

    Thats a ping test, what would perhaps shed some light on the situation is a tracert. (it individually pings all the routers (nodes) it goes through. That way we can pinpoint the problem and see if netsource would have any control over it). However if download speeds are dropping too then i dont think this would help much but we'll see.

    To do a tracert go to the command prompt (same place u do pings from) and type
    'tracert www.boards.ie'

    It should then say 'tracing route to www.boards.ie[ip] over a maximum of 30 hops'.

    These can be quite large so please only post the hops where it's high ping or starts to get high (if the majority of the pings are
    high).
    is there anyone on this board that knows how radsl works exactly? are the both pings and download speeds both affected by contention?
    They shouldnt be if your connection is fairly idle (ie no que for outgoing packets at your end). If contention is maxed out (ie 48users all going @ full throttle) then your download speeds should be around 5.3kB/s instead of the (theoretical)max of 64kB/s.

    So to recap, if your connection is relatively idle you /should/ still get usual pings. Ping packets are tiny. (unless you manually increase their size)


  • Registered Users, Registered Users 2 Posts: 4,780 ✭✭✭JohnK


    I did that and got:
    C:\>tracert www.boards.ie

    Tracing route to www.boards.ie [217.114.166.147]
    over a maximum of 30 hops:

    1 30 ms 30 ms 30 ms rt004dub.netsource.ie [213.79.63.254]
    2 20 ms 30 ms 30 ms rt001kil.netsource.ie [212.17.32.101]
    3 20 ms 30 ms 30 ms fe0-0-brian.DUB.router.COLT.NET [193.1.208.204]

    4 30 ms 20 ms 30 ms 217.173.97.118
    5 30 ms 30 ms 30 ms 217.173.97.170
    6 270 ms 110 ms 30 ms 217.114.160.11
    7 30 ms 40 ms 30 ms www.boards.ie [217.114.166.147]

    Trace complete.

    The bottle neck seems to be here: 217.114.160.11


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  • Closed Accounts Posts: 254 ✭✭jimmeh


    I got the exact same speel back from ns, and i nkow for a fact that there cant be more than a handful of users on my exchange atm, so contention is out of the question. Its Netsources side thats at fault here.

    tracert 2pm
    1 31 ms 16 ms 31 ms rt004dub.netsource.ie [213.79.63.254]
    2 31 ms 31 ms 31 ms rt001kil.netsource.ie [212.17.32.101]
    3 31 ms 31 ms 32 ms fe0-0-brian.DUB.router.COLT.NET [193.1.208.204]

    4 31 ms 47 ms 31 ms 217.173.97.118
    5 31 ms 32 ms 15 ms 217.173.97.170
    6 32 ms 15 ms 31 ms 217.114.160.43
    7 31 ms 31 ms 32 ms www.boards.ie [217.114.166.147]

    I wonder what the tracert will be like this evening around 7pm.


  • Registered Users, Registered Users 2 Posts: 317 ✭✭Telgere


    got a reply at last from them


    Apologies for the delay in getting back to you about this issue. We
    found that the problem over the weekend of the 2nd and 3rd was down to
    one of routers on our network and we have resolved this problem now. We
    are very sorry for any inconvience this may have caused over the
    weekend. We are going to monitor the situation over the next few days,
    so if you are having any difficulties with your connection, please do
    not hesitate to contact me on 01 4336070 or support@netsource.ie.


  • Registered Users, Registered Users 2 Posts: 8,081 ✭✭✭BKtje


    Im sure that the netsource users here will be glad to hear that.

    Lets hope that this was indeed the problem.
    John K try the tracert again, maybe your high pings there were a blip (would believe it to be as Jimmeh didnt have a problem with it).

    In future i suggest you make a tracert, inspect it to see if any valuable information on it and if there is, send it to netsource along with your complaint. This may (or may not) help them locate the problem quicker.

    Btw if the problem is a router outside of the Netsource network it may be out of their hands to fix it. They would have to make a request to whoever it concerned and hope they'd fix it. If not their only option would be to change routing (unlikely to do this).


  • Registered Users, Registered Users 2 Posts: 231 ✭✭Mthor5


    ive never done a tracert before is this right?(4th tracert ive done,all same result apart from the ping in the last line)

    Tracing route to www.boards.ie [217.114.166.147]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 30 ms 31 ms 35 ms www.boards.ie [217.114.166.147]

    Trace complete.


    Tracing route to clarity.jolt.co.uk [195.149.21.11]
    over a maximum of 30 hops:

    1 * * * Request timed out.
    2 * * * Request timed out.
    3 * * * Request timed out.
    4 * * * Request timed out.
    5 * * * Request timed out.
    6 * * * Request timed out.
    7 * * * Request timed out.
    8 37 ms 40 ms 43 ms clarity.jolt.co.uk [195.149.21.11]

    Trace complete.

    pinging is fine around the 40's,but when browsing the net i notice that it takes anything from 5 to sometimes a minute to load a page.this happens over a lot of sites, boards,forums in the uk etc,so its not just the 1 site.this generally happens when the pings are bad ie. evenings and weekends but the pings are fine now,probably the contention thingy ?


    netsource soho
    celbridge exchange


  • Closed Accounts Posts: 103 ✭✭LumoColor


    Originally posted by Telgere
    got a reply at last from them

    [CUT] weekend of the 2nd and 3rd was down to
    one of routers on our network [CUT]

    Asuming that you reported the issuse last week with the rest of us, its nice that they respond a week later with a std cut'n'paste reply.


  • Registered Users, Registered Users 2 Posts: 4,780 ✭✭✭JohnK


    It seems to have settled down now with a ping averaging between 35 - 45ms at the moment. What I didn't mention earlier when I posted the tracert was that a few seconds before that I did a ping and got and average of 580ms to Boards.

    Latest tracert:

    C:\>tracert www.boards.ie

    Tracing route to www.boards.ie [217.114.166.147]
    over a maximum of 30 hops:

    1 33 ms 33 ms 30 ms rt004dub.netsource.ie [213.79.63.254]
    2 33 ms 38 ms 37 ms rt001kil.netsource.ie [212.17.32.101]
    3 30 ms 34 ms 31 ms fe0-0-brian.DUB.router.COLT.NET [193.1.208.204]

    4 33 ms 32 ms 32 ms 217.173.97.118
    5 30 ms 31 ms 32 ms 217.173.97.170
    6 29 ms 30 ms 33 ms 217.114.160.11
    7 67 ms 67 ms 62 ms www.boards.ie [217.114.166.147]

    Trace complete.


  • Registered Users, Registered Users 2 Posts: 39 RazorSharp


    im in dublin 9 myself on netsource soho 512..

    my pings are beggining to get rough now as usual , although more so lately , when i first got it i was playing up till around 9pm with a ping as low as 42 and no higher than 58 on the moh jolt servers , now its pretty haywire all the time , less so in the mornings but it still isnt stable !!

    I mailed em and got a reply saying that theres lots of people on the exchange etc.......


    I really hope they do sort it out cause I cant be arsed downloading 24/7 !!


  • Closed Accounts Posts: 1,502 ✭✭✭MrPinK


    rt004dub.netsource.ie [213.79.63.254] is always where the bottleneck is when the pings are high. A problematic router or contention would both appear as a large first hop, so that's not a huge help.

    Mthor5, those tracecerts are very odd. The time outs are usually packet loses. You should not be getting nearly as many as that. It may be a problem with your modem.


  • Registered Users, Registered Users 2 Posts: 5,439 ✭✭✭ando


    Originally posted by Telgere
    got a reply at last from them


    Apologies for the delay in getting back to you about this issue. We
    found that the problem over the weekend of the 2nd and 3rd was down to
    one of routers on our network and we have resolved this problem now. We
    are very sorry for any inconvience this may have caused over the
    weekend. We are going to monitor the situation over the next few days,
    so if you are having any difficulties with your connection, please do
    not hesitate to contact me on 01 4336070 or support@netsource.ie.

    ^^
    Looks like this is a standard support email template now :mad: because i got a similar email from support regarding my connection disconnecting

    Apologies for the delay in getting back to you about this issue. We
    found that the problem over the weekend was down to one of routers on
    our network and we have resolved this problem now. We are very sorry
    for any inconvience this may have caused over the weekend. We are going
    to monitor the situation over the next few days, so if you are having
    any difficulties with your connection, please do not hesitate to
    contact me on


  • Registered Users, Registered Users 2 Posts: 759 ✭✭✭El_MUERkO


    Pinging www.netsource.ie [212.17.32.48] with 32 bytes of data:

    Reply from 212.17.32.48: bytes=32 time=153ms TTL=126
    Reply from 212.17.32.48: bytes=32 time=75ms TTL=126
    Reply from 212.17.32.48: bytes=32 time=128ms TTL=126
    Reply from 212.17.32.48: bytes=32 time=112ms TTL=126

    Ping statistics for 212.17.32.48:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
    Approximate round trip times in milli-seconds:
    Minimum = 75ms, Maximum = 153ms, Average = 117ms

    Bit unstable now, maybe netsource need to buy more bandwidth again?


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