New eircom marketing strategy

MadsL

I got a 4012 digital cordless telephone through the post today. Only took five days after it was ordered to arrive too.

Small problem. I DIDN'T ORDER IT.

I wonder if eircom got wind of the fact I'm trying to leave them for good and this was a goodbye present. Or more cynically - this is a rather suspect marketing exercise, you didn't want it when we rang you but we'll send it to you away

Anyway, I told them where I live and to come and get it, no way I'm walking down the post office for them even if it is freepost. If they don't collect it I will start charging storage.
Awkward bugger ain't I?

Sarky

The phrase unsolicited goods springs to mind. Read the small print, you never know, you might be able to just take it off them for free...

MadsL

Hmmm...

It is illegal to demand payment for unsolicited goods and services.


law is here

Seems they have to get it in 30 days if I give them notice in writing.

sceptre

Esat sent me a phone when I first switched to them. Obviously I didn't order it but they managed to bill me for it anyway. Got a refund and a few hours free minutes when I acted less than happy. I kept the phone as well. Check your Eircom rental bill when it arrives.

vishal

i remember from business in school that if you stay quiet from 6 months than you can keep the phone or 1month if you tell them as the other guy said.

jackbauer

i know this may be alittle off topic but what exactly is the "comfort phone" that eircon seem to charge me 4.10E for on every bill? any way to get rid of it? thankfully only line rental now due to utv....

cheers.

dahamsta

Originally posted by jackbauer
i know this may be alittle off topic but what exactly is the "comfort phone" that eircon seem to charge me 4.10E for on every bill? any way to get rid of it?

The notorious Eircon equipment rental. Take your Eircom handset into Eircon HQ and tell them to take it off your bill. If you don't have an Eircom handset, buy the cheapest one you can find in the shops, dirty it up a bit, and take that back. If they argue with you, cause a scene. Get a receipt. Don't leave until you get one. Cause a scene if necessary. Enjoy.

adam

jackbauer

wonder would i get away with dropping it into an eircon store? i'll give them a bell tomorow for a laugh.

cheers.

dahamsta

Originally posted by jackbauer
wonder would i get away with dropping it into an eircon store? i'll give them a bell tomorow for a laugh.

I didn't know there were any telecentres left, I thought The Good Sir Knight and Sorearse and their chums needed the firesale to break even. Yes, they should take them back in the store's. If they don't, you know what you have to do.

Sh1t handle by the way. Jack Bauer is a wanker. No offense like.

adam

sceptre

@jackbauer
The following takes place in the next 24 hours:

Phone 1901 and say you want to return it. Get them to remove the charge from your bill in future while on the phone to 1901. Get around to returning it if they make it convenient. I dropped mine into an Eircom store (after phoning 1901). I probably needn't have bothered.

You'll pick up better in Argos or another phone-selling shop for under a tenner. With the money you're saving you can buy yourself a phone twice a year, throwing out the old nasty dirty one each time and still be up a few quid. Or just buy one and watch the pennies roll into the piggy bank slowly. Better in your pocket than theirs. If it'll help push you on your way, they put up the cost last year due to the "increased cost of providing the service". It's free money to them after the first few months. Phones are so cheap these days that it makes no sense for anyone to rent one unless you're renting an old payphone (& not really even then).

jackbauer

hey what do u mean jack bauer is a w@nker lol. he is "THE MAN" as eircon are about to find out tomorrow at:

09:00:00

tick

09:00:01

tick

09:00:02

tomorrow is going to be a very long day for eircon

jackbauer

thanks for the advice guys.thats one less charge on my phone bill.

17:59:58

tick

17:58:59

tick

18:00:00

...

Victor

Originally posted by dahamsta
I didn't know there were any telecentres left

Next to the Stephen's Green Shopping Centre in Dublin (if it's been closed in the last few weeks, it's only a phone's throw from thier HQ on St. Stephen's Green).

sceptre

Originally posted by jackbauer
thanks for the advice guys.thats one less charge on my phone bill.

nice one.

Take note folks: jackbauer is now paying 4.10 less on his phone bill every two months after taking the easy way out. Examine your bill & see if you're still paying this charge, tell your friends & neighbours etc. It's not an IOFFL issue but it's a saving all the same.

Actually, to hell with it, I'll add it to my sig.

dahamsta

I was being sarcastic Victor. Eircon shifted the telecentre down here a while back and the new owner is ripping it to shreds at the moment. I giggle a little every time I pass.

Sceptre, class new sig!

adam

pbirney

Originally posted by Victor
Next to the Stephen's Green Shopping Centre in Dublin (if it's been closed in the last few weeks, it's only a phone's throw from thier HQ on St. Stephen's Green).

In fact this eircom Store was sold to a new company, 3G. It has now reopened for business.

pbirney

Originally posted by sceptre
@jackbauer
The following takes place in the next 24 hours:

Phone 1901 and say you want to return it. Get them to remove the charge from your bill in future while on the phone to 1901. Get around to returning it if they make it convenient. I dropped mine into an Eircom store (after phoning 1901). I probably needn't have bothered.

You'll pick up better in Argos or another phone-selling shop for under a tenner. With the money you're saving you can buy yourself a phone twice a year, throwing out the old nasty dirty one each time and still be up a few quid. Or just buy one and watch the pennies roll into the piggy bank slowly. Better in your pocket than theirs. If it'll help push you on your way, they put up the cost last year due to the "increased cost of providing the service". It's free money to them after the first few months. Phones are so cheap these days that it makes no sense for anyone to rent one unless you're renting an old payphone (& not really even then).

It's not nearly as complex as that to remove this rental from your bill. Simply ring 1901 & explain that you have replaced the eircom supplied phone with one that you have bought yourself and they will remove the rental. No need to return phones!

pete

Originally posted by pbirney
It's not nearly as complex as that to remove this rental from your bill. Simply ring 1901 & explain that you have replaced the eircom supplied phone with one that you have bought yourself and they will remove the rental. No need to return phones!

This is true. Or rather, this is true pending a check of my next bill.

jackbauer

10:07:00

another winback attempt by eircon today.mrs.bauer took the call.they tried to sell their crap dsl.she told em we had gone to utv for broadband.then tried to sell crap cordless phone for "only" 150 euros.got 1 in argos today for 55.sigh.

MadsL

tried to sell crap cordless phone for "only" 150 euros

They'll probably send you one anyway now...

brian_ire

another tip for you, when you ring up eircom say that you haven't used your eircom phone for a good few years now and say that your dear old mother/wife/karl never checked her bill. with a bit of luck (and some moaning) they should refund you a years worth of the phone rental. worked for me... kind of, well it didn't show up on my bill but that assured me it would

brian

sixtysix

on a different tack, switched to utv last october and this evening i had my fourth visit from an eircom rep hoping i would switch back.
amazing i never met a rep before last october.

sceptre

Originally posted by pbirney
It's not nearly as complex as that to remove this rental from your bill. Simply ring 1901 & explain that you have replaced the eircom supplied phone with one that you have bought yourself and they will remove the rental. No need to return phones!

Oh that's nice. So now it's as easy as ringing 1901 and saying "I don't want to pay you the 4.10 (plus VAT) any more":D

Thanks for that info pbirney. Now no-one has any excuse.

Urban Weigl

Originally posted by sceptre
Oh that's nice. So now it's as easy as ringing 1901 and saying "I don't want to pay you the 4.10 (plus VAT) any more":D

It's always been like this, as far as I am aware of. Those crappy Eircom phones are only worth 5 euros anyway.

Urban Weigl

Originally posted by jackbauer
then tried to sell crap cordless phone for "only" 150 euros.got 1 in argos today for 55.sigh.

The cordless phones that Eircom sell are actually Siemens, and are pretty much the best cordless phones on the market today. That said, Eircom are charging way way too much for them (you can buy them elsewhere for A LOT less).

dahamsta

Originally posted by sceptre
Oh that's nice. So now it's as easy as ringing 1901 and saying "I don't want to pay you the 4.10 (plus VAT) any more":D

Thanks for that info pbirney. Now no-one has any excuse.

Time to repoint that link in your sig sceptre! Good stuff pbirney!

adam

pbirney

Originally posted by jackbauer
10:07:00

another winback attempt by eircon today.mrs.bauer took the call.they tried to sell their crap dsl.she told em we had gone to utv for broadband.then tried to sell crap cordless phone for "only" 150 euros.got 1 in argos today for 55.sigh.

Yes, but was the Argos cordless phone you bought digital? At that price it's more than likely that it is an analogue phone. Analogue phones are more prone to radio interference & can be overheard using a radio frequency scanner. It's worth paying the extra money for a secure, good quality digital cordless phone.

pbirney

Originally posted by sceptre
Oh that's nice. So now it's as easy as ringing 1901 and saying "I don't want to pay you the 4.10 (plus VAT) any more":D

Thanks for that info pbirney. Now no-one has any excuse.

No thanks necessary. It's not as if this a ground breaking information. in fact, I assumed that this was common knowledge. I know several people over the past number of years who have rang & cancelled their equipment rental in this manner. AFAIK, none were ever asked to return the rented phone.

dahamsta

Ah, you underestimate us pbirney. Some of us actually enjoyed going into the telecentre to return our phones. I made a whole day of it.

adam

bk

Originally posted by Urban Weigl
The cordless phones that Eircom sell are actually Siemens, and are pretty much the best cordless phones on the market today. That said, Eircom are charging way way too much for them (you can buy them elsewhere for A LOT less).

Where?, I figured you could probably be able to get them cheaper over the net, however I haven't been able to track any down. It seems like maybe Eircom have an exclusive deal with Siemens.

The best offer I could find was in Roches Stores where they currently have a 20% of sale on them.

BTW does anyone know if SMS works on them over the Esat CPS service?

sceptre

Originally posted by dahamsta
Ah, you underestimate us pbirney. Some of us actually enjoyed going into the telecentre to return our phones. I made a whole day of it.

I made something of a ceremony of returning mine as well. Wrapped it up neatly, enclosed my name and account number on a slip of paper above "Returned. Unwanted!", got a receipt and so on. Ah, 'twas worth it. "What should we do with it?" "Don't care" Should have bought a cape to throw dramatically over my shoulder when leaving.


(yeah, I know they didn't care. But life really has so few simple pleasures)

jackbauer

yes its digital dect cordless philips phone on special offer from argos.

MadsL

The clock is ticking for eircom. Anyone know if it is defo 30 days they have....??

__________________________________________________

TO WHOM IT MAY CONCERN
RE: order reference #############
Eircom 4012 phone

Dear Sir or Madam,

I wish to place on record that I had no dealings with eircom in relation to the above sales order, I did not give any instructions to eircom in regard to purchasing this item, nor was it requested by anyone acting on my behalf. Therefore I shall be treating this item as a unsolicited good under the Sale of Goods and Supply of Services Act 1980, Section 47. The item may be collected by prior arrangement at my home address as detailed above. If the item is not collected within the period specified under the terms of the act I shall then treat the item as unconditional gift and any rights of eircom to the item will be extinguished.

I would also remind you that it is an offence under the Sale of Goods and Supply of Services Act 1980, Section 47 to demand payment or invoke collection proceedings in relation to unsolicited goods. Therefore I would reasonably expect that demand for payment for this item will not appear on my next eircom bill for the account number: ###########


Regards



* ************

BigEejit

I rang up to get my parents phone taken off the bill and I was told to send it with my account number back to:

St. Johns Logistics,
Eircom,
St. Johns Rd.,
Dublin 8.

I think I'll ring up again, seems like €ircons staff each have their own set of €ircon T & C's that are different from every other staff member

Urban Weigl

Originally posted by bk
Where?, I figured you could probably be able to get them cheaper over the net, however I haven't been able to track any down. It seems like maybe Eircom have an exclusive deal with Siemens.

I bought them off Amazon.de for a lot less, they should be widely available though.

Seth Brundle

Originally posted by sixtysix
on a different tack, switched to utv last october and this evening i had my fourth visit from an eircom rep hoping i would switch back.
amazing i never met a rep before last october.

It is amazing - if they paid half the amount of attention in trying to keep their existing customers as they do in trying to get the sensible ones back then they would have no competition!

Seth Brundle

Originally posted by dahamsta
I made a whole day of it.

Well by the time they eventually get round to serving you it would have been the best part of a day

Gadgie

Originally posted by BigEejit
I rang up to get my parents phone taken off the bill and I was told to send it with my account number back to:

St. Johns Logistics,
Eircom,
St. Johns Rd.,
Dublin 8.

The cheek! Tell them to get off their arses and come and collect it!

ozt9vdujny3srf

We paid the rental charge on our phone, a while ago but not for the last 3 years, when the phone we had broke (around a year ago i think) we brought it into the eircom store and had it replaced, for free, as if we were paying rent for it, HAH!

BigEejit

I rang up again today and said I dont want to pay for the phone anymore ... alright says she, whats your phone number ... do you have a phone ... yep says I, one I bought in argos .... done! says she.

No mention of sending back the phone, no BS, just done.:D

MadsL

Back on topic.. Maybe the mods should split this? This was originally about eircoms illegal 'inertia selling' of a 4012 phone.

My bill came out two days ago.

<rant>After me moaning about not being able to query my bill until it 'comes out' - I think they have a whole team with calculators and laser printers typing them up! - why the hell account enquiries can't see a bill before it presented for payment is beyond me</rant>

Rang 1901. Asked if my bill was (finally) available.
...Biddy:Yes, it is.
me...Is there a charge on it for a 4012?
...Biddy:Yes there is.
me...Well, I didn't order it, and it is an offence under the Sale of Goods act to charge me for it.
...Biddy:You didn't order it??
me...I've rung you twice and sent a letter to HQ.
...Biddy: Well what you'll have to do is send...
me...Excuse me, I don't have[/] to do a thing, eircom have a duty to collect this and certainly don't have...
...Biddy: <hangs up>

Not a happy camper. Ring back, speak to another Biddy and then get the whole thing taken off as a refund. Hang on, doesn't this mean that they get 150 sovs for two months?? Ring back again, apparently not. Finally somebody apologises on behalf of eircom I'm thinking about sueing for damages after I fall off me chair in shock. An apology...from a Biddy????

A few hours later get a call from eircom. When will I be in so they can collect the phone. Better question, I say, is when do you want to collect the phone? We'll ring you back they say.

'How about the 10th of August' I think, 'when it will be legally mine, that suits me best'.

Anyone else get sent a 4012??

thegills

Me too. Just rang 1901, asked to buy phone off them. Yer man said it was worthless and will remove the 4.10 + VAT from my future bills. Deadly, but should have done it a year ago. The fiver I save will get me FilmFour instead.

thegills

muffinhead

Did I read somewhere that Eircon would send you out a 'free' replacement rental phone if your old phone was faulty???

I might send off for this, then tell them to feck off with the equipment rental charge:D !

MadsL

Oddly enough I still haven't got my 'physical paper' bill which was supposed to be issued last Tuesday...hmmm...

MadsL

Boo Hiss! Eircom rang today to arrange a time to collect their 4012 phone that I didn't order (within the 30 day time limit too, damn ). Oh well, at least they billed me for it :rolleyes: so I can at least have the satisfaction of sending a copy of my bill to trading standards as it was illegal of them to bill me. They were very interested that eircom might be inertia selling these phones.

Paddyo

HI

Phoned 1901 and told them that I had not used my Harmony phone for years - I am now going to get 2 years credit for this phone on my next bill.

At last somthing from Eircom!!!

Paddyo

Cabaal

Originally posted by dahamsta
I didn't know there were any telecentres left, I thought The Good Sir Knight and Sorearse and their chums needed the firesale to break even. Yes, they should take them back in the store's.
adam

It seems Eircom have come into abit of money, they've re-opened long dead stores around the country.
The one in waterford open in March.

Woden

This thread has been quite informative, just wondering our house phone from eircom is ancient it even has the old phone number on it with only 6 digits is it possible to ring eircom up and them them to send me a new one? and then get them to drop the charge?

Attreu

Dataisgod - Even better say you've been using a phone you bought yourself since the numbers changed and the might refund you back a few years.

SEAMUSD

I went to my local Tesco store and was confronted by some bloke wanting me to sign up to E SAT he gave me a free phone with answering machine I gave him my bank details and all that stuff, this was over a year ago no money has been debited from my account, never heard a thing from them THANKS FOR THE PHONE E SAT