UTV Clicksilver, it's officially here

Pugwash · 13-06-2003 2:17pm #1

http://u.tv/internet/services/clicksilverie/clicksilver.asp

more of the same but good none the less. Only time will tell if
its competitive enough.

SkepticOne · 13-06-2003 2:27pm

Not bad. Pricing is good. Terms and conditions are similar to those in the North.

PiE · 13-06-2003 2:31pm

*groan*

12 Months $:\$

Martin-UTVi · 13-06-2003 2:36pm

Thanks, we were just about to officially post

As mentioned above all details available at the website:

u.tv/clicksilver

Smidders · 13-06-2003 2:37pm

I'm sure I'll be corrected if I'm wrong, but here , it says that ClickSilver is 512k/256k. That doesn't seem to be the standard RADSL offering being re-sold by all the others.... Is this a different product ??

Smidders

SkepticOne · 13-06-2003 2:37pm

Charge for going over the cap is a bit more reasonable than the others:

# 6.5 You will be entitled to download up to 5 Gigabytes of information in any given month. If you go over this limit then we reserve the right to charge you for any additional downloaded material (at 1.5cent inc VAT per MB)

shinzon · 13-06-2003 2:54pm

yep it does say 512/256, its defo not the standard radsl offering of 512/128, hmmm

Im going to hold off on this for the moment, will look into this a bit more, im wondering are you using your own dslams and not eircoms, or whats the story.

I would have to order sky digital just when this drops in my e-mail.

Can UTV confirm what they actually do to test the lines for the BB service or are you guys relying on eircoms database

Just wondering

Shin

BKtje · 13-06-2003 3:03pm

only €16 per extra gb. Least its getting lower i guess.
Also interested to know if u do ur own tests or rely on eircon

LoBo · 13-06-2003 3:06pm

under EUR50 a month (inc vat), EUR100 installation (including modem: Fujitsu FDX310 external model), 512/256, 5GB cap (not upfront like eircom, just mentioned in the t&cs - I presume you guys would be more likely to enforce this against repeat offenders?)

and its from UTVi

what more could you want?

If I were in Ireland i'd get it. I mean the family is on EUR30/month for 150 hrs offpeak connected at 33kpbs...

I'll be recommending this to them and my brother who has just got a phone line where he lives..

gluck UTVi and good work

Colm

ps- reselling esat's DSL? (from T&Cs: "You acknowledge that UTV Internet's provision of the Service and its ability to provide the Service is dependent upon Esat and its ability to provide certain parts of the Service to UTV Internet. ")

spongebob · 13-06-2003 3:22pm

Originally posted by LoBo
ps- reselling esat's DSL? (from T&Cs: "You acknowledge that UTV Internet's provision of the Service and its ability to provide the Service is dependent upon Esat and its ability to provide certain parts of the Service to UTV Internet. ")

This is not right, is it?

512/256 is what ESAT provide on LLU lines for €109 and No Cap 24:1 contention.

Do clarify Martin !

SkepticOne · 13-06-2003 3:25pm

Originally posted by LoBo
ps- reselling esat's DSL? (from T&Cs: "You acknowledge that UTV Internet's provision of the Service and its ability to provide the Service is dependent upon Esat and its ability to provide certain parts of the Service to UTV Internet. ")

also

You acknowledge that due to contention on both the Esat network and UTV Internet's access link, the speed of the Service may be reduced or may not be available at times.

Would explain the 512/256. I think we should be told.

shinzon · 13-06-2003 3:26pm

I just rang esat themselves and asked what the statement that they have to provide certain parts of the service to UTV is all about

And they knew nothing about it, I spoke to a corporate sales person and a normal residential sales drone and the blank expressions you could feel coming through the phone

probably wouldnt have been told but interesting to note

Would like to have this clarified as well

Shin

SkepticOne · 13-06-2003 3:29pm

The 512/256 could also just be a mistake carried over from from the Northern version.

PiE · 13-06-2003 3:30pm

Was wondering why Esat were even mentioned in the T&C's myself...

Martin-UTVi · 13-06-2003 3:37pm

Do clarify Martin

Our mistake on the website - it is 128 uplink. Amending the website now.

Can UTV confirm what they actually do to test the lines for the BB service or are you guys relying on eircoms database

As Eircom provide the wholesale access to the lines, then we, like all other DSL providers, are using the test results from Eircoms database. OLO's do not have access to perform these tests or variations thereof themselves.

shinzon · 13-06-2003 3:39pm

Heres the skinny folks and i think youll be surprised

1) What the esat part means in the T and Cs is the 40 exchanges that esat have UTV will be operating out of and out of those only, it will be a 512/256 service so long as the ESAT network can cope with it, when more esat exchanges are enabled UTV will be moving into those as well

2) They use eircoms databases to test the lines

Well so close yet so far yet again

Enjoy all

Regards

Shin

Scottish · 13-06-2003 3:39pm

Its only self install also? How hard is this to do. I'm absolute crap with that type of stuff.

SkepticOne · 13-06-2003 3:42pm

Originally posted by Scottish
Its only self install also? How hard is this to do. I'm absolute crap with that type of stuff.

It is not much harder than dial-up if you follow the instructions provided everything has been pre-configured by the ISP.

talla · 13-06-2003 3:47pm

if they are operating out of the 40 Esat enabled exchanges then it must ADSL and not RADSL????

Scottish · 13-06-2003 3:47pm

I know how to do that type of stuff, but is there not a something that needs to be installed into the box in my house? When I had it put into the office, the esat guy came and did something with phone point in the offce.

Nyum Nyum · 13-06-2003 3:49pm

I've signed up with it anyway

SkepticOne · 13-06-2003 3:51pm

No, filters will be supplied that you plug into the phone point. These do the job of the splitter in 'engineer' installed DSL in protecting the DSL signal from voice.

flamegrill · 13-06-2003 3:51pm

UTV Internet shall incur no liability for any claim that your warranty has been invalidated (if applicable) as a result of work carried out by you, UTV Internet or its agents (including Eircom and Esat) in order to make your PC operate with the Service.

they will be using both eircom and esat to re-sell their services, but I suspect the RADSL service will be from eircom. their business products which eventually mite come out will probably be from Esat.

Paul

SkepticOne · 13-06-2003 3:52pm

Originally posted by talla
if they are operating out of the 40 Esat enabled exchanges then it must ADSL and not RADSL????

It might be ADSL or it might just be a case of slotting in RADSL line cards into the DSLAM.

dahamsta · 13-06-2003 3:55pm

You wouldn't believe how many PM's I got over my cryptic comments about this earlier on in the week.

adam

Martin-UTVi · 13-06-2003 3:58pm

if they are operating out of the 40 Esat enabled exchanges then it must ADSL and not RADSL

Again, an issue with us redoing our T's&C's - this really should have specified both Esat and Eircom as other Telecoms agent/operators.

How hard is this to do. I'm absolute crap with that type of stuff.

We've been doing it for a while in NI and have had no issues to date on our self install product.

It might be ADSL or it might just be a case of slotting in RADSL

The residential service just launched is currently RADSL, sorry for the confusion.

shinzon · 13-06-2003 5:21pm

youd want to get onto your sales staff then martin, cause not more than an hour ago they said to me it was 512/256 and that youd be operating out of esats exchanges only

regards

shin

robbie1876 · 13-06-2003 5:40pm

Shame to see UTV are going to charge 1.5c / mb for going over the cap. Going over the cap by another 5gb will cost €75, bringing the total cost of that month to €122.50 for 10gb downloaded.

I'm sticking with Netsource, thank you very much.

gandalf · 13-06-2003 6:09pm

Martin what are the chances in upping that limit to 10GB a month??

Gandalf.

hmmm · 13-06-2003 6:31pm

Originally posted by B-K-DzR
only €16 per extra gb. Least its getting lower i guess.

Why are UTV charging €16 per gb when Scott said in a previous thread

Without giving away our total bandwidth costs, including full redundancy, a 34Mb circuit is around €200k p.a. A user utilising 5GB of this monthly (a mere 1.92KB/s) represents around €7.56 per month in costs.

?

DeVore · 13-06-2003 6:43pm

Because they have to pay the person who has to chase the bill.
And have systems in place to monitor and generate those bills.

DeV.

flamegrill · 13-06-2003 7:54pm

Originally posted by DeVore
Because they have to pay the person who has to chase the bill.
And have systems in place to monitor and generate those bills.

DeV.

Damn you and your business like sense!!! :-)

As DeV said, UTV are a company, and companies need to at least break even. A small profit here and there would be nice too, but I suspect UTV are just looking to keep people happy and give them a service that works and make a few bob here and there.

Gandalf and others, a 10GB cap would be nice etc, but I think by imposing it now they can extend the service later once all the inital teething bugs are ironed out and the warez monkeys get either culled or cop on.

We can hope that the CAP gets reviewed at some point.

Paul

bk · 13-06-2003 8:14pm

Hi Martin,

I believe you may have a mistake in your FAQ http://u.tv/support/ans.asp?id=192&category=broadband

I'm setting up my ADSL router/modem by hand what are the settings I need to use?

Use the username, password and telephone number on your welcome letter/e-mail.
Use the below settings as needed:

Modulation: Multimode
VPI: 0
VCI: 38
Encapsulation mode: RFC2364 VC multiplexed PPP
ATM mode: PPP over ATM

Shouldn't the ATM mode be PPPoE, isn't that what RADSL in Ireland is based on?

hmmm · 13-06-2003 8:22pm

Originally posted by DeVore
Because they have to pay the person who has to chase the bill.
And have systems in place to monitor and generate those bills.
DeV.

Are you seriously defending them charging us what looks like €14 over and above the cost price for every gig over 5 gigs someone downloads (yes they only threaten to impose the cap yada yada yada, but why else say it)?

I've as much goodwill towards UTV as anyone else for trying to give us some choice, but I'm not going to try and defend this.

jonski · 13-06-2003 9:01pm

It does seem to be a lot more difficult to migrate over from utvip to clicksilver than i thought it would . It seems atm that you have to cancel your old account and sign up for a new one , I kinda understand the need for new DD forms , but surely an e-mail or a phone call should be enough to switch from one package to another , no ?

John.

Stephen · 13-06-2003 11:14pm

Yeh, I encountered that problem also. Martin & Co - you guys should provide a proper migration mechanism for existing UTVip customers. The DD application form makes no allowance for this. Surely having to request a cancelation of UTVip and THEN request Clicksilver installation is a bit 20th century?

Why can't you guys just use the existing direct debit that you use for my UTVip subscription? I could pay the €99 install fee with my credit card.

dub45 · 14-06-2003 12:47am

I am very disappointed in UTV's attitude to their current customers so far.

First of all we are being asked to cancel our current contracts and sign up for adsl as if they never existed. This despite the fact that they have all our details currently on hand. There's no information as the when the new service is likely to be available so how do you know when to give notice on the current contract.

There's no mention anywhere so far of savings for people who dont want modems.

Most infuriatingly when I attempted to sign up the site would not recognise a laser card. God I hate it when big companies waste my time and behave without any sort of common sense too.:mad: :mad: :mad:

Sir Random · 14-06-2003 12:47am

Yeah, it would be sweet if we could just pay the €99 by credcard and continue with our existing dd accounts.

What about existing email accounts and webspace when we cancel?

DeVore · 14-06-2003 8:25am

Originally posted by hmmm
Are you seriously defending them charging us what looks like €14 over and above the cost price for every gig over 5 gigs someone downloads (yes they only threaten to impose the cap yada yada yada, but why else say it)?

I've as much goodwill towards UTV as anyone else for trying to give us some choice, but I'm not going to try and defend this.

Sorry I wasnt aware I was defending anything. I dont work for UTV I'm just explaining the reasoning. I politely left out another reason: "profit".

UTV are a company, they are LEGALLY OBLIGED to "act in the best interests of theit shareholders". *shrug*.

What I *like* about them is that they have realised that the best interests of their shareholders is served by making us happy

I make no comment on their costs and charges, thats really up to each person as their wallet dictates.

DeV.

amp · 14-06-2003 11:03am

Yeah, it turfed out my laser card too. I'll try again some other time. Probably.

You'd think they might have actually tested this before going live...

NIBBS · 15-06-2003 11:24am

Got a mail back from Support in UTV and they said they are currently looking into the migration process for users of UTVip.
This is a good thing, but would have been nice if it had been sorted out before launching the product..........

The thing I have the most problem with is the T&C relating to the 12 month contract - for a start I don't really want to sign a 12 month contract with anyone - but I certainly don't want to be placed in a situation where if I have to move house I'd end up having to pay off the remainder of a 12 month contract.

dub45 · 15-06-2003 2:40pm

It would be nice too if they made sure that the site accepted laser cards before invitings us to waste time inputting details they already had!!!! God I truly hate wasting time fillling in forms and then finding that the site wont accept them but when they bloodywell have all the details already its particularly infuriating!!!!:mad: :mad: :mad: :mad:

Again maybe I should have left my initial application with ESAT they would not have been more bureaucratic!!!

Sir Random · 15-06-2003 5:34pm

Well, I have the DD form filled out and a cheque for €99 which I intended to send tomorrow (Monday 16/06).
As a current UTVip customer, I will wait until I hear the latest from Scott (or any UTVi rep) about account migration and whether I need to cancel/reapply or just have my account updated.
I had expected to retain my existing UTVip email/webspace/telephony and basically carry on as normal with the existing DD agreement.

dub45 · 15-06-2003 8:16pm

I am sure that's what most people would have thought!

Why is it not possible to ask all ROI customers who want to avail of the new service to sign a very simple form to that effect and take it from there?

Direct debit arrangements are always for variable amounts anyway.

vicadd · 15-06-2003 10:11pm

I too am very disappointed that current UTVip customers are not being looked after here - I was all set to sign up on Friday but didn't bother due to lack of details on account migration etc., especially given that we were asked if we had a UTVip account on the pre-registration.
Scott & Co - can you please sort out account migration.
I'd also appreciate some further details on transferring from ISDN to RADSL - will this happen in one day, or will I need to invest in a modem for the interim period?

Páid · 15-06-2003 10:48pm

I rang tech support about account migration from UtvIp to ClickSilverl.

Apparently there is none? I have to provide 30 days notice to cancel my UtvIp account so I will get billed for the over lap? I could understand it if I was going to a competitor but surely not if I'm upgrading to another Utv product?

P.S. No choice of Ethernet modem either?

gandalf · 15-06-2003 11:37pm

I'm actually very surprised at UTV regarding this. I would expect the easiest customers to get for Clicksilver would be the existing UTVip customers so I don't think it would be too much to ask for a seamless changeover between the 2 products.

I'll try and ring them tomorrow myself to discuss this (if I get a chance to as I'm up to my ears in work).

Gandalf.

Calibos · 16-06-2003 1:19am

I haven't gone to the registration page myself yet as I'd like to wait to see how this pans out before signing up plus the fact that I'm stoney broke atm

. Anyway I failed my first line test a few weeks ago which leads me to my question. Are UTV asking for cheques and DD's to be set up before they even know if Eircon have passed your line or are you told to only register etc if you know you've already passed a line test? If its the former then thats even more ridiculous then the lack of a system of migration for existing customers!!:rolleyes:

I certainly hope that there are no problems with migration from UTVip to their new FRIACO product come the end of June!!

PiE · 16-06-2003 1:54am

You can check if you can get DSL when you go to the Clicksilver page.

They said on the UTV Support Newsgroup that they'll see what they can do about migrating customers tomorrow.

Calibos · 16-06-2003 2:37am

Originally posted by PiE
You can check if you can get DSL when you go to the Clicksilver page.

They said on the UTV Support Newsgroup that they'll see what they can do about migrating customers tomorrow.

You can check if you're on an enabled exchange, not if you can 'get' DSL. Imagine the 50%+ of those who sign up and post their cheques and set-up their DD's only to be told, "oh dear sorry, your line doesn't pass". Imagine all those refunds having to be organised by the Utv billing department. Its a disaster waiting to happen which will do UTV's credibility no good.

gandalf · 16-06-2003 1:33pm

OK rang UTV today and was advised by Support to email admin@utvip.com and inform them that I want to switch to clicksilver and I would like it to be a seamless transfer of account details. I have also asked them if there will be no additional charge or 30 day issues as I am an existing UTV customer.

I'll let you know what the reply is.

Gandalf.

UTV Clicksilver, it's officially here

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