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xbox live & eircom netopia modem

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  • 04-06-2005 2:32pm
    #1
    MogwaiFearSatan
    Closed Accounts Posts: 105 ✭✭


    i've recently signed up for broadband with eircom and received my modem during the week. the broadband works fine on the PC but i cannot connect to xbox live.
    has anyone got a solution to this.
    i've tried eircom tech support with the usual response, bull****.
    different calls resulted in a range of feeble excuses...

    1. my Ethernet cable is too cheep
    2. my xbox is too new
    3. it works in our lab ( i got this lovely quote. me "what about the real world scenario" Tech support "i don't care about the real world")
    4. my cordless phone is giving interference
    5. no one else has reported this (i know of two others)
    6. we don't guarantee our service works past the point of entry to the house.
    7. xbox live service is down at the moment.

    the eircom web site suggests specifying xbox live games under NAT services and updating the netopia software. i've tried both of these and still nothing.
    can anyone help, if i have to call eircom again i'll got nuts.


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    #2
    Cryos
    Registered Users Posts: 816 ✭✭✭Cryos


    mogwaifearsatan,

    When your xbox fails to connect to get into xbox live do you then run the network troubleshooter ?/

    If so make sure that your xbox is acctually getting an ip address, by default it should be a 192.168.0.xx number and the gateway should be 192.168.0.254

    If however your xbox tells you that its ip address is 168.xx.xx.xx (a private ip address) or if it is simply 0.0.0.0 it would sugest a cabling problem.

    However if the network troubleshooter finds no faults and you are still unable to get into xbox live try setting up a PPPoE connection using the username eircom and broadband1

    At the moment this is the only thing that comes to mind, as i dont have bb (i run xbox live over isdn) i am unable to give you any further clues as to what it maybe that is causing your problem.


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    #3
    shabbyroad
    Closed Accounts Posts: 1,198 ✭✭✭shabbyroad


    You'd be better off calling xbox live support. http://www.xbox.com/en-ie/support
    there's a good FAQ and there's a freephone 1-800 number to call.

    (interesting that Eircom told you "xbox live service is down at the moment" seeing as they wouldn't have that information. you might want to mention that to xbox when you call... that'll give them a laugh I'm sure)


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    #4
    Notintheface
    Closed Accounts Posts: 16 ✭Notintheface


    I've got the exact same problem, actually came to the boards to see if anyone had a solution. I can get around it, but not without leaving my network wide open. If you click on Firewall in the Netopia admin page, and set the security level to Low, xbox live suddenly starts to work (you will probably have to restart the router and the xbox). Your PC will also start to get hammered with trojans, viruses, port scans and just about anything else you can think of within minutes though.

    Like you said, the Netopia modem has pre-defined settings for opening the ports required by xbox live, but that doesn't seem to be enough. I'm still trying to find out what else I need to do without having to set the security level to Low. If I figure it out I'll let you know.

    I wouldn't bother rining eircom again, you'll just run up your blood pressure and your phone bill. Going to try Microsoft myself if I can't get it working. They might be out for world domination but at least they have fairly solid tech support to back up the attempt.


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    #5
    MogwaiFearSatan
    Closed Accounts Posts: 105 ✭✭MogwaiFearSatan


    i'd allready checked the isp/ dns settings and they where correct but the pppoe settings worked.
    THANKS A MILLION.
    back on line at last.

    your a star, my gamertag is rasher, feel free to add me.


    also on contacting xbox tech support and ratting out eircom, i did. :)


    Blitz wrote:
    mogwaifearsatan,

    When your xbox fails to connect to get into xbox live do you then run the network troubleshooter ?/

    If so make sure that your xbox is acctually getting an ip address, by default it should be a 192.168.0.xx number and the gateway should be 192.168.0.254

    If however your xbox tells you that its ip address is 168.xx.xx.xx (a private ip address) or if it is simply 0.0.0.0 it would sugest a cabling problem.

    However if the network troubleshooter finds no faults and you are still unable to get into xbox live try setting up a PPPoE connection using the username eircom and broadband1

    At the moment this is the only thing that comes to mind, as i dont have bb (i run xbox live over isdn) i am unable to give you any further clues as to what it maybe that is causing your problem.


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    #6
    smitty7234
    Closed Accounts Posts: 1 ✭smitty7234


    Hi guys
    I know this is an old thread but i'm having the exact same problem as this :rolleyes:. I tried putting the username as eircom & the password as broadband1 but it couldn't find the IP address then. I didn't put anything in the last box & have probably done something stupid & straight forward but can't figure out what? Could someone please give me a step by step guide for dummys (me :o). I can get on with the firewall on low but don't want to do this.
    Thanks guys


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    #7
    mgsrocks
    Registered Users Posts: 601 ✭✭✭mgsrocks


    smitty7234 wrote: »
    Hi guys
    I know this is an old thread but i'm having the exact same problem as this :rolleyes:. I tried putting the username as eircom & the password as broadband1 but it couldn't find the IP address then. I didn't put anything in the last box & have probably done something stupid & straight forward but can't figure out what? Could someone please give me a step by step guide for dummys (me :o). I can get on with the firewall on low but don't want to do this.
    Thanks guys

    Sorry but it has to be set to low. Dont worry about it though, iv had broadband for about a year now with the firewall on low and never had a problem. Just make sure you have a firewall on your computer (you can get a free one off the internet, think avg have one)


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    #8
    BloodSugarSex
    Closed Accounts Posts: 353 ✭✭BloodSugarSex


    Notintheface wrote: »
    Your PC will also start to get hammered with trojans, viruses, port scans


    are you for real? ive had my netopia set to low for 3 years now and i havent had a trojan or virus. the netopia routers firewall has to be set to low in order to connect to xbox live or get maximum speed from torrents.

    my advice is stay away from dirty sites and watch what you download.

    also go here for decent free anti-virus software www.avast.com


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    #9
    rkeano16
    Closed Accounts Posts: 1 ✭rkeano16


    Iv had my xbox live working fine for the last year and all of a sudden it disconnects me from xbox live for nothing.I try to connect again and it gives me them soutions which i try and they dont work so theres nothing i can do.Anybody have any ideas i badly need this fixed.


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    #10
    Kangagarrett
    Closed Accounts Posts: 5 ✭Kangagarrett


    rkeano16 wrote: »
    Iv had my xbox live working fine for the last year and all of a sudden it disconnects me from xbox live for nothing.I try to connect again and it gives me them soutions which i try and they dont work so theres nothing i can do.Anybody have any ideas i badly need this fixed.

    Well i was in the same boat. Netopia router, bloody eircom connection, couldn't get xbox live at all. So listened to these guys on a forum saying 'oh turn your firewall to low'. DONT DO THAT!!!!!!! My computer was busted because of that, full of trojans and stuff now. So what i did was, and strangely enough it works now(with fifa and halo 3 anyway), i put my ethernet cable into my laptop 'Dell inspiron 1525' (which has Windows vista). And without fiddling around with the firewall, xbox live was working!!!!!!!! I have a wireless connection from the laptop to the Netopia router.


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    #11
    Macker14717
    Closed Accounts Posts: 62 ✭✭Macker14717


    also go here for decent free anti-virus software www.avast.com[/quote]

    dont go near advast its **** just buy norton its the best


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    #12
    shanec1928
    Registered Users Posts: 4,126 ✭✭✭shanec1928


    i can get the IP address and all that but the media connection fails to connect.


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    #13
    me-skywalker
    Registered Users Posts: 3,339 ✭✭✭me-skywalker


    BloodSugarSex wrote: »
    are you for real? ive had my netopia set to low for 3 years now and i havent had a trojan or virus. the netopia routers firewall has to be set to low in order to connect to xbox live or get maximum speed from torrents.

    my advice is stay away from dirty sites and watch what you download.

    also go here for decent free anti-virus software www.avast.com

    is that true if i set it to low my download speed of torrents will increase?? my speed is shockin takes me forever to downlaod stuff with utorrent... and wahts this using different ports business?
    got a link were i can look up how to maximise my utorrent download speed?


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    #14
    shanec1928
    Registered Users Posts: 4,126 ✭✭✭shanec1928


    forza rovers wrote: »
    i can get the IP address and all that but the media connection fails to connect.
    anybody?any ideas?


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    #15
    gazza087
    Closed Accounts Posts: 2 ✭gazza087


    i have tried to connect to xbox live and it wont let me unless i download an update first but everytime i try to download it fails, i have run the connection test in the settings of the xbox 360 and it registers the xbox 360 the connection and internet are all working.

    my PC is connected wireless through the netopia eircom router i dont think thats the problem as i connect the xbox 360 directly to the netopia box with a broadband cable, ive changed the ip and everthing else on the xbox settings, turned the router and box off and on, followed all the FAQ on xbox support but notting seems to help.
    really fustrated that ive and xbox 360 and cant work online with it got fifa10 and cant access any live information on the teams.:confused:

    can anyone help? :D


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    #16
    mgsrocks
    Registered Users Posts: 601 ✭✭✭mgsrocks


    http://boards.ie/vbulletin/showthread.php?t=2055207579


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    #17
    harlequins_lute
    Registered Users Posts: 8 ✭harlequins_lute


    Make sure you have all your settings taken down and any info backed up

    But thsi worked for me when having Live/Fifa 10 issues
    Go to the Xbox 360 dashboard, system settings, console settings, system info
    Reset the Xbox 360 to factory settings by doing the following

    Press the following key combination

    Left Trigger, Right Trigger, X, Y, Left Bumper, Right Bumper, Up, Left Bumper, Left Bumper, X

    You then re run the Xbox 360 set up

    I did try the initial setup at the start but it did not make a difference, this method seems to work for me.

    I can no get into game lobbies and into the Fifa 10 store.


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    #18
    dinnybyrne
    Registered Users Posts: 778 ✭✭✭dinnybyrne


    How exactly do i change the pppoe,is it on the router settings?


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    #19
    johnmcdnl
    Registered Users Posts: 3,739 ✭✭✭johnmcdnl


    Macker14717 wrote: »
    also go here for decent free anti-virus software www.avast.com

    dont go near advast its **** just buy norton its the best[/QUOTE]

    don't buy norton - it's terrible and slows everything down to a standstill and is a pain in the arse to remove - pure rip off - don't touch it with a barge pole

    get AVG or Avast and get Malwarebytes and you'll be flying -


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    #20
    Rossd
    Registered Users Posts: 4 ✭Rossd


    You might face some issues with Xbox Live connection when your internet service provider is Eircom and your router or modem is a Netopia one.
    Actually this might happen to you because your router needs configuration.
    So let's go through the steps to do this router's configuration and you'll find your Xbox Live connection fine after this.

    First we'll need to go on the PC.
    And open the internet Explorer and type 192.168.1.254 in the address bar. Now you've accessed Netopia's settings page.
    On the menu to the left you'll find Firewall, click on it and select Low then save the changes.
    On the menu to the left you'll find Expert Mode, click on it then Yes to enter Expert Mode.
    On the menu to the left click on Configure, then Advanced then NAT.
    Now you'll find Service Name so scroll down the menu until you find Xbox Live Games. Now click Enable then Enable again.
    On the menu to the left click on Configure then Connection.
    Then on the main page scroll down until you find UPnP and check that box.
    Then Save.
    And finally turn off the Netopia router then turn it back on again.
    Now you'll go on Xbox Live and everything would be working fine.

    I hope this helps you.



    Read more: http://xbox360help.blogspot.com/2007/09/xbox-live-eircom-router-netopia.html#ixzz1DwIA9klL


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    #21
    clived2
    Registered Users Posts: 546 ✭✭✭clived2


    Dude this thread is six years old;) Who ya talking too


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    #22
    jaonphoto
    Registered Users Posts: 11 ✭jaonphoto


    clived2 wrote: »
    Dude this thread is six years old;) Who ya talking too


    Just because a thread is old does not mean that some else might not be interested. Old threads with good information are always useful for people trying to troubleshoot tech problems. For example ME and NOW :)


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