Originally Posted by Worztron
Hi quietriot. Have you had dealings with laptopsdirect - regarding warranty or laptop repairs? I also heard from others on boards re their poor customer service.
I've ordered from them before and they made such a colossal f*ck up of it and only refunded me when some very threatening (legal) letters were sent to them, that I certainly wouldn't be one to deal with them again.
I cannot imagine the pain and frustration that would be involved in a: getting something back to them under warranty, b: having them admit that there's an issue, c: having them admit that it's a manufacturing issue , d: dealing with that issue and e: getting it back to me in one piece. Not worth a €50 saving anyway.
This doesn't apply to all online retailers btw, I've had nothing but good experiences with Amazon, Elara and Komplett to name a few.
With Harvey Normans at least you can drive over and they'll have a look at it for you, they'll deal with most software issues even though it's not covered by warranty and if there's a hardware issue they'll have it sent off to the manufacturer for you, rather than having to arrange it yourself.
Curries is good for range and price also but their after sales service is shi
te, if I buy a laptop there and have an issue, I want to be able to bring it back without being thrown to their "tech" guys who basically charge by the minute to deal with me.