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20-06-2011, 19:41   #1
johnnykilo
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Fat Cheese Issues

Just wondering has anyone had any issues with FatCheese.ie? The premise seems great, just log into their site and click on the link to a list of online retailers, and you'll get discounts and / or cashback from your purchases.

I've used the site to buy stuff online 3 times and twice I've had to submit claims. I'm still waiting on the first claim almost 17 weeks at this stage. It's a site that I'd like to use more if it was reliable, but I've submitted a second ticket asking what the story with the 17 week delay is, and still haven't got a reply and that was 3 weeks ago. I kinda get the feeling they wish I'd just go away at this stage but it's not going to happen!

Has anyone else ever had problems using them, and did they get the issue resolved eventually?
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20-06-2011, 21:37   #2
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I've had one payment. I've one pending, one hasn't tracked yet and I had to claim for another.

I didn't get any news on the claim (2months) until I tweeted about it and suddenly answers were posted - fairly generic and useless but it was something.
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23-06-2011, 18:11   #3
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Just got the payment I was waiting 17 weeks for. I wonder was it a coincidence that it happened a few days after I posted in here. Anyway, hopefully I won't be waiting another 17 weeks for the other one.
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23-06-2011, 19:12   #4
 
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I wonder was it a coincidence that it happened a few days after I posted in here.
Yes. They don't know who you are.
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08-09-2011, 12:17   #5
Lunaarli
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I bought nearly €200 worth of stuff from a wear on Tuesday and I was looking forward to seeing it appear on my fat cheese account as I 100 percent used the link from fat cheese to purchase the items. I received the items today.

It isn't showing in my statement and I contacted them Tuesday about it and I've had no reply.

Also, there's things that I bought in March that said I would receive payment in July... it's still pending.


Am I missing something here?!

Cheers
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18-10-2011, 17:29   #6
hyungsup
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I should have about 80euro worth of fees still waiting to be confirmed!!!
If your order doesn't get acknowledged within 1day, cancel the order and do it again!
I don't think there's anyone to help you to get it working.

Cheers.
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22-10-2011, 19:55   #7
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I only joined at the beginning of summer but got about €25 back through paypal. Currently i'm waiting on about €80 to go through, it says pending and most have dates of oct/nov so it should go through soon. I had no problems until recently, I placed an order for €65 on mandmdirect.ie that didn't show up my account so I submitted a claim last week. I also booked a hotel through bookings.com on tuesday and that hasn't showed up in my account either so i'll have to wait 7 days to submit a claim for that. A bit of a pain and I think its only 4% back on booking but every little helps!
When I claimed my €25 I picked paypal and it went into my account almost straight away.
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23-10-2011, 13:47   #8
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im waiting 3 months today for a claim to even be replied to
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23-10-2011, 13:51   #9
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Originally Posted by suntottie View Post
I bought nearly €200 worth of stuff from a wear on Tuesday and I was looking forward to seeing it appear on my fat cheese account as I 100 percent used the link from fat cheese to purchase the items. I received the items today.

It isn't showing in my statement and I contacted them Tuesday about it and I've had no reply.

Also, there's things that I bought in March that said I would receive payment in July... it's still pending.


Am I missing something here?!

Cheers
im begining to wonder is t awear, cause i had the same problem. ive received cash back on a few things but that one was the first one and still no sign
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29-10-2011, 03:39   #10
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im waiting 3 months today for a claim to even be replied to
I have 3 claims unanswered after over 2 months. I have a cashamount pending which was supposed to be awarded in september. I've heard nothing from fatcheese. I'm beginning to think this was too good to be true. Useles communication channels.
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02-11-2011, 12:20   #11
caster
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Originally Posted by dee. View Post
I only joined at the beginning of summer but got about €25 back through paypal. Currently i'm waiting on about €80 to go through, it says pending and most have dates of oct/nov so it should go through soon. I had no problems until recently, I placed an order for €65 on mandmdirect.ie that didn't show up my account so I submitted a claim last week. I also booked a hotel through bookings.com on tuesday and that hasn't showed up in my account either so i'll have to wait 7 days to submit a claim for that. A bit of a pain and I think its only 4% back on booking but every little helps!
When I claimed my €25 I picked paypal and it went into my account almost straight away.
FYI - hotels.com tracks more or less straight away ( a couple of hours) and gives a discount of 10%. Payment is after your stay according to the site. I have yet to travel over but I can report back as to how quickly I received payment after I do.

On a general note, is it worth while starting a sticky or something that reports which suppliers track automatically and quickly and which ones give the most problems (i.e. where you have to contact FatCheese) ? By the way, I have a few different suggestions / claims in with them too and have heard nothing back... my suspicion is that they're very lightly staffed...
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14-11-2011, 12:23   #12
dee.
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FYI - hotels.com tracks more or less straight away ( a couple of hours) and gives a discount of 10%. Payment is after your stay according to the site. I have yet to travel over but I can report back as to how quickly I received payment after I do.

On a general note, is it worth while starting a sticky or something that reports which suppliers track automatically and quickly and which ones give the most problems (i.e. where you have to contact FatCheese) ? By the way, I have a few different suggestions / claims in with them too and have heard nothing back... my suspicion is that they're very lightly staffed...
Unfortunately hotels.com didn't have the one I wanted to book! Will definitely be using it for the future though as I stay in hotels quite often.

I'm still waiting on cashback from newlook and ASOS that was estimated for last month. Hoping it comes through before Xmas.
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14-11-2011, 12:30   #13
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im waiting 3 months today for a claim to even be replied to
Me too. Its a great site until you have a problem. Got over €200 from them so far, but a couple of things never tracked and no response from them.
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14-11-2011, 12:31   #14
 
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I only used it once, that's still pending for months.

Considering the delays, assuming it ever comes though and I'm unconvinced it will at the moment. I don't intend using fatcheese any more. If you have to check it months later, its pointless.
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15-11-2011, 18:23   #15
 
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I'm waiting for some payments from Fat Cheese also. They aren't worth much anyway so I'm not really fussed about them.

I have gotten payments for purchases made on Cheap Smells, Fragrance Direct, Dominos, HQ Hair and 101cd, all were paid before the estimated date.

My purchases from ASOS have still not been paid yet, some were due to be paid in Sept and Oct.

In my experience with ASOS though, they sent me a wrong item last year and it cost €18 to return to them, they said they'd send me a cheque for the refund after I scanned and emailed them the postage receipt, they then asked me to post them the receipts, which I did, via registered post, over a year later and I still haven't received any cheque from them.

Earlier this year they sent me a damaged item so I had to return it, it cost around €10 to return, they said they'd send a cheque for the return postage, the last email from them in the summer they said a cheque had been posted to me, I didn't receive it and emailed them to tell them, got no response.

So that's €28 they owe me that I'll never see again. I sent everything registered post so I know that they received it.
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