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02-05-2010, 12:25   #1
ttm
 
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Important 3 Broadband Contract change - GET OUT OF CONTRACT NOW FOR FREE

Applogies for cross posting but this notice on 3's site seems to have been overlooked which is I'm sure what 3 want. (Mods just delete if its already been mentioned by someone else)

http://www.three.ie/terms/customer_notification.htm

Quote:
Customer Notification

"Under Regulation 17 of the European Communities (electronic communications networks and services)(Universal Service and Users’ rights) Regulations 2003 an operator shall, not less than one month prior to the date of implementation of any proposed modification, notify its subscribers to that service of the proposed modification in the conditions of the contract for that service, and their right to withdraw without penalty from such contract if they do not accept the modification."

If you are a subscriber to the services affected by these changes and if you do not accept these changes you may cease to use the service without penalty by giving us written notice in accordance with 3's terms and conditions prior to the implementation date of the change.


Notice to 3 Broadband Customers - 28th April 2010

Pay Monthly Broadband Customers.

From 1st June 2010, the following data usage allowance will apply to Pay Monthly Broadband customers:
Current monthly data usage allowance 15GB
New monthly data usage allowance 10GB

3Pay Broadband Customers.

From 1st June 2010, the data usage allowance associated with broadband monthly top up will change as follows:
Current monthly data usage allowance 10GB
New monthly data usage allowance 7.5GB

These changes to data usage allowance do not affect the monthly price for Pay Monthly or 3Pay Broadband.

Last edited by ttm; 02-05-2010 at 12:30. Reason: changed title
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02-05-2010, 13:40   #2
missyfirefly
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That's mad- are they finally admiting that their network is soooooo crippled with congestion and they have to drop the data allowances for it to cope!!!

I suppose it's another way to relieve congestion without actually investing in the net infrastructure. Not gonna do them any favours though.

I wonder have they been put under pressure due to NBS and the service not being up to scratch ( hands up who saw this coming).
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02-05-2010, 15:57   #3
ttm
 
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Just so you have all the info if you want to cancel here is the relevant bit (in bold) from http://www.three.ie/pdf/SmallPrint.pdf



Quote:
Important 3 Broadband Contract change
10. Ending this agreement and
Disconnection of 3 Services
Pay Monthly Customers
10.1 You may end this agreement in the
following ways:
(a) Under the 14-Day Money Back Guarantee. If
you are eligible to avail of the 14 day money
back guarantee (“the policy”), you may only
terminate the agreement by returning your
device and original boxed accessories, along with
your proof of purchase, within 14 days of receipt
of your device (“the 14 day period”).
You must get in touch with 3 Customer Services
to arrange Disconnection within those 14 days
and you will be liable for the cost of returning
the device and any boxed accessories. 3 strongly
advise you to obtain a Receipt for Payment as
you will be liable to reimburse 3 for the cost of
the device if 3 do not receive the device from
you for any reason within the 14 day period.
We will refund any fixed periodic Charge you
may have paid along with any Connection
Charges. You will only have to pay Charges for
the use of 3 Services until Disconnection at the
applicable rates set out in your Price Plan.
(A Cancellation Fee will not be charged if the
device is returned within the 14 day period.)
(b) During the Minimum Term. After the 14-Day
Money Back Guarantee period has passed, you
can end the agreement during your Minimum
Term (if you have one – this will be stated in your
Price Plan) by giving written notice to 3 Customer
Services at least 30 days before the date you want
to end the agreement. However, you must pay us
all the Charges you owe, plus any Cancellation Fee
for your Price Plan (as set out in the Price Guide).
(c) On 30 days’ notice, outside the Minimum
Term. You can end the agreement if your Price
Plan does not contain a Minimum Term, or if you
want to end the agreement at the end of your
Minimum Term or any time after your Minimum
Term has expired, provided you give written
notice to 3 Customer Services at least 30 days
before the date you want to end the agreement.
(A Cancellation Fee will not be charged.)
(d) Within one month of a detrimental variation
to your agreement. You can end the agreement
within one month of us telling you about a
variation to your agreement (which includes
your Price Plan) which is likely to be of
detriment to you. You must give written notice
to 3 Customer Services within that month and
your agreement will finish at the end of the
month, once we receive your notice.
(A Cancellation Fee will not be charged.)

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02-05-2010, 21:54   #4
 
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This is good news for some.
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02-05-2010, 23:24   #5
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how much ?

how much will I get charged for a monthly broadband contract
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02-05-2010, 23:40   #6
missyfirefly
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Quote:
Originally Posted by cable842 View Post
how much will I get charged for a monthly broadband contract
I don't get it? What's the relevance of your q to this thread? Expand a little....
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02-05-2010, 23:46   #7
adm
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This might be a dumb question but do you have to send them
an actual physical letter or will an email do?
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02-05-2010, 23:49   #8
Bluefox21
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You can be sure that whoever rings and tries to get out of their contract will have their limits restored.
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02-05-2010, 23:53   #9
 
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Quote:
Originally Posted by adm View Post
This might be a dumb question but do you have to send them
an actual physical letter or will an email do?
A snail mail letter would be best me thinks.
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03-05-2010, 03:36   #10
sdanseo
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Anyone looking for alternatives with nationwide coverage:

15GB with O2 €19.99 a month, free modem and if you have a billpay phone with them already, €16.90 a month.

Vodafone €19.99 a month too but I think you pay for the modem (19.99).
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03-05-2010, 04:10   #11
 
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Quote:
Originally Posted by Bond-007 View Post
This is good news for some.
Not for me though. I'm almost going over the 15gb cap never mind a 10gb one!! Looks like I'll be switching to o2...
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03-05-2010, 10:29   #12
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You need to send a letter - suggest registered post.

Quote:
Originally Posted by adm View Post
This might be a dumb question but do you have to send them
an actual physical letter or will an email do?
Thats why I went to the bother and posted ALL the available info from 3 that you should need.

The T&C's clearly state

Quote:
You must give written notice to 3 Customer Services within that month and your agreement will finish at the end of the month, once we receive your notice.

Now I read "written notice" to mean a letter.

If it was me I'd send it by registered post.

I know you "write" an email but I really think they are going to want you to use the method that is least convienient to you, most people don't like writting letters but that is what they want. Emails are just too easy to loose and you have no proof that they were recieved or read.

Last edited by ttm; 03-05-2010 at 10:45. Reason: Added title
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03-05-2010, 10:37   #13
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Quote:
Originally Posted by jd007 View Post
Not for me though. I'm almost going over the 15gb cap never mind a 10gb one!! Looks like I'll be switching to o2...
There are two issues here, one is the oportunity for some people to get out of a contract with 3, that the subject of this post. The other issue which is why I posted this twice (its also in the the Three Mobile Broadband Mega Thread) is the reduction in download cap.

I felt that the get out of contract info needed to be in a thread of its own with its own title so it was easy to find and it didn't get lost in the middle of the mega thread although its certainly relevant there.
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03-05-2010, 21:29   #14
sdanseo
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I'd be fairly sure that written notice includes an email. I'd absolutely laugh at them if they tried to defend that in the small claims court.
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03-05-2010, 21:34   #15
 
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The burden of proof would fall on you to prove that (a) you sent it and (b) they received it.
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