Boards.ie uses cookies. By continuing to browse this site you are agreeing to our use of cookies. Click here to find out more x
Post Reply  
 
 
Thread Tools Search this Thread
16-06-2007, 23:27   #1
Woof!
 
Join Date: Jun 2005
Posts: 57
Taxi cancellation fee???

Howdy all. Let me set the scene. I live at home. No car. gf lives at home and shares a car with sister. It was sisters turn to have the car tonight.

<rant>
gf in my house decides wants to go home. My parents are out so can't give her a lift (about a 5 mins drive but ****far to walk/crappy to get a bus). So upon finding out that her father is sleeping decides to ring a taxi, grand.

While ringing the taxi she gets a message from daddy saying he'll be over to pick her up. After the 5 seconds spent reading the message I ring the taxi firm back up and say that the cab isn't needed anymore. The "friendly lady" at the other end of the phone claims that a €7 cancellation fee has to be paid as it's a saturday night. Needless to say I tell her where to go.

But my question is, is this fee legal? I mean there was no ****ing way I was paying this fee, besides how do they expect to collect it? Especially with the likes of people heading into town on a saturday night.

This is a bit of a rant and I apologise but im really pissed off that they would try to slap that on me after the space of no more than 30 seconds and the woman on the phone was quite frankly being a bitch. If this is illegal I am determined to make some form of complaint as it's ridiculous as I called back immediately and I'm quite sure this taxi company doesn't fly choppers.

</rant>
Woof! is offline  
Advertisement
16-06-2007, 23:34   #2
county
Registered User
 
county's Avatar
 
Join Date: May 2005
Posts: 4,665
a load of cock if you ask me,and how do they think they will get this cancellation fee of you
county is offline  
16-06-2007, 23:39   #3
Woof!
 
Join Date: Jun 2005
Posts: 57
My point exactly, It was one of those things that just really got to me though. A pack of bastards they are.
Woof! is offline  
16-06-2007, 23:41   #4
Ruu_Old
 
Join Date: Jan 2002
Posts: 32,525
Never heard of such a thing and a load of rubbish if it did come into effect with some taxis. Maybe she was expecting you to give the CC details over the phone. "Eh yeah, I'll send the money in the post!"
Ruu_Old is offline  
16-06-2007, 23:46   #5
Sir Digby Chicken Caesar
Banned
 
Sir Digby Chicken Caesar's Avatar
 
Join Date: Dec 1999
Posts: 22,938
Send a message via ICQ to Sir Digby Chicken Caesar
or they could have put your name and the number you called from into a little book or computer with 'e7' owed.
Sir Digby Chicken Caesar is offline  
Advertisement
16-06-2007, 23:57   #6
zuutroy
Registered User
 
zuutroy's Avatar
 
Join Date: May 2004
Posts: 6,024
Send a message via Skype™ to zuutroy
Drove a taxi (for a week). Phantom cancellation fee is a load of crap.
zuutroy is online now  
16-06-2007, 23:58   #7
Jumpy
Registered User
 
Jumpy's Avatar
 
Join Date: Dec 2004
Posts: 7,311
Never heard of such a fee. Large company or small?
I would suggest a name and shame, however I am not sure if the charter allows it.
Jumpy is offline  
17-06-2007, 00:03   #8
Basq
Registered User
 
Basq's Avatar
 
Join Date: Feb 2004
Posts: 39,991
Send a message via Skype™ to Basq
OP.. i just checked and you owe me €24 for the "start a thread fee" - i expect it Tuesday morning (19/06) at the latest.

Every day it's late after that date incurs a 300% "late fee".

PS - fee sounds like utter crap.. was it a local small company? I'd suggest contacting some sort of Consumer Affairs patsy, or even ring the taxi crowd and ask to speak to the head of the company and bring up the charge to them.
Basq is offline  
17-06-2007, 00:04   #9
Binomate
Banned
 
Join Date: Jun 2005
Posts: 3,599
It's contract law I supose, but unless they've made this term clear to you, you really shouldn't have to pay it. Just tell them to bugger off.
Binomate is offline  
Advertisement
17-06-2007, 00:16   #10
Karoma
Registered User
 
Join Date: Mar 2002
Posts: 15,645
Woof!: where are you based?
It's not legally binding, just never use the firm again - in case they try to get the money, and because they sound like cowboys. If they had arrived at your doorstep, and you then told them that they were not needed, I could understand but you rang and cancelled (Even if they were close, tough look. They should be grateful that you phoned and cancelled unlike so many others.)
Karoma is offline  
17-06-2007, 00:17   #11
Karoma
Registered User
 
Join Date: Mar 2002
Posts: 15,645
Moved from AH.
Karoma is offline  
17-06-2007, 09:48   #12
Dirty Knuckles
 
Join Date: Apr 2006
Posts: 40
I'm a taxi driver.

No they can't charge you this. I'm not sure if taxi companies are regulated by the taxi regulators office, but you can ring them and be advised.

My advice would be to use another company in the future.
Dirty Knuckles is offline  
17-06-2007, 13:13   #13
Newaglish
Registered User
 
Newaglish's Avatar
 
Join Date: Jun 2005
Posts: 2,289
I'm presuming you live in Dublin which means you should probably be able to use a different taxi service in future. They probably aren't legally entitled to claim the fee but will use it as a little stranglehold over people by not providing any services till they get it.

If it's the only taxi service in town though you may be in a slightly more difficult situation!
Newaglish is offline  
17-06-2007, 17:00   #14
biko
Arbiter
 
biko's Avatar
Name and shame
biko is offline  
17-06-2007, 18:23   #15
Dirty Knuckles
 
Join Date: Apr 2006
Posts: 40
Quote:
Originally Posted by biko
Name and shame

I'd say the same.

Name and Shame the company.

Like I said earlier, I'm a taxi driver. I work for one of the biggest taxi companies in Dublin city.

The only time I've heard of cancellation fee's are in the case of companies with accounts with the company. If I show up on time and the contact isn't there (for any reason) I get a 'no contact' fee. This is usually anywhere from €6-€8. This is with the agreement of the firm holding the account with us.

But I've never heard of a taxi company imposing a fee on a private hire.

What company was it?.
Dirty Knuckles is offline  
Post Reply

Quick Reply
Message:
Remove Text Formatting
Bold
Italic
Underline

Insert Image
Wrap [QUOTE] tags around selected text
 
Decrease Size
Increase Size
Please sign up or log in to join the discussion

Thread Tools Search this Thread
Search this Thread:

Advanced Search



Share Tweet