48.ie

I'm currently abroad. Nowhere near Belgium.

The Access Point Names that appear on my phone are now internet.proximus.be for Proximus Internet and event.proximus.be for Proximus MMS.

I tried inputting the settings shown above (in fact, I had already done it before travelling), but as soon as I save them, after inputting proxy, etc, the whole thing disappears.

Any ideas?

Thanks.

ETA: I've no data access whatsoever, nor do I seem to be able to connect to any phone network.

My phone is a Xiaomi MiA3, so some of the settings may be slightly different from your own phone, but the general gist is this.

The main things they got me to do were (the parts in italics were taken straight from chat):

1. Change the preferred network type to 3G only Press Settings. Press SIM cards & mobile networks. Press the required SIM. Press Preferred network type. Press the required network mode. I didn't have the "3G" only network type, I had "2G", "3G/2G". and "4G/3G/2G" - I was told to select the second. When it came to choose the network, I tried a few until I got one that worked - it was the one that had defaulted in when the mode was automatic.
2. Go to the main home screen of your phone. You need to search for 48 SIM Menu/ SIM tool kit App (appears as a stand-alone app within your app menu, usually names 48 SIM menu or very similar and has an image of a SIM card).
3. Turn wifi off and apply these steps Open 48 SIM MENU App or SIM Toolkit App on your phone Select When abroad (you will see Network Selection) Select Manual After Selecting Manual you will see International - roaming profile and local - home profile Select International - roaming profile
4. if it doesn't connect at this stage, toggle the airplane mode on/off, check again, then restart the phone if it still doesn't work.
5. Please keep in mind tha the SIM toolkit app crashed a couple of times during the whole process and I had to restart the phone.
6. When it restarted, I repeated the steps again: 48 sim menu --> when abroad --> network selection --> manual --> Intl - roaming profile. At this point, I got a prompt (I clicked yes on it earlier but it caused the sim tool kit and othe phone to crash) that reads Managed roaming (sub2). This time, when I clicked yes again, a test message I sent earlier was delivered (not sure if they did something at their end in the interim), then I was suddenly able to make and receive calls, too.

Re: the data, I tried following the instructions for the APNs shown in an earlier post here, and also on their website, but I was having the exact same problem as this person (even though I wasn't in the same country).

The agent told me to:

1. Go to settings >> Mobile network >> Access Point Names (APN)
2. I got: ": "Access points names are not available for this user" - I had started getting that after deleting the default "proximus.be" parameters and after I had tried unsuccessfully to add the 48 parameters shown on the website.
3. The agent asked me if I was able to add the APN manually. I told her I was, but that I could get as far as adding port 8080 and saving; however, after changing the default of the next field to 207, the whole thing would get deleted and I would get that error.
4. I was told to "reset to default the APN" (there's a button). internet.proximus.be appeared.
5. Delete the entire internet.proximus.be. APN. Make APN blank. Then add a new APN with the below 2 lines and save it - Name - 48 Internet APN - 48months.liffeytelecom.com (all the rest was left as it was, no other field was added or edited).
6. Once the details have been added, save the settings and make sure that the mobile data and data roaming is turned ON and WIFI is turned OFF.

At this point, I switched airplane mode on and off, and also rebooted the phone for good measure. After all this, the data was activated.

It took me about two hours to get everything up and running.

Hope this helps.

The two hours were spent in between trying to get an agent to answer the chat, wasting time with the bot, explaining the problem to a first agent, him getting so far with the process only to see the page with the chat crash completely.... so I had to restart the whole thing again, explaining to the second agent what I'd already done (she couldn't transfer me to the first agent to complete the process, which was a pain), then waiting for the phone to react to the changes I was making, rebooting it, switching airplane mode on and off, etc. To be honest, the actual steps are quite straight forward and not too time consuming in themselves. Having said all that, I don't know if they were also making changes at their end, as they also sent me test text messages a few times to see would I get them.

So, my suggestion - try the steps I mentioned, if they don't work use the chat facility but be sure to mention to them all the steps you've already taken to save yourself some time.