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Warranty question

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  • 13-06-2021 5:44pm
    #1
    xtal191
    Registered Users Posts: 6,311 ✭✭✭


    Hey,

    I bought an LG OLED TV from you back in December 2018, recently I've noticed a flickering/strobing kind of effect on the left side of the screen, it's not constantly there just seems to happen on certain backgrounds if that makes sense. When it does happen it can be very distracting while watching the TV.

    It's still well under warranty and I'm just wondering what the next step is? Is there number or email I've to contact?

    Thanks in advance


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    #2
    Richersounds.ie: Kenny
    Company Representative Posts: 17,142 ✭✭✭✭Richersounds.ie: Kenny


    xtal191 wrote: »
    Hey,

    I bought an LG OLED TV from you back in December 2018, recently I've noticed a flickering/strobing kind of effect on the left side of the screen, it's not constantly there just seems to happen on certain backgrounds if that makes sense. When it does happen it can be very distracting while watching the TV.

    It's still well under warranty and I'm just wondering what the next step is? Is there number or email I've to contact?

    Thanks in advance
    Hi Xtal191.

    Sorry to hear you are having some issues with your television.

    If you could drop our service team an email to Service@Richersounds.ie and include your full name and address along with the fault description above.

    Once they get the email they will book in an engineer call out to you.

    Any issues please let me know.


  • Options
    #3
    xtal191
    Registered Users Posts: 6,311 ✭✭✭xtal191


    Thanks for the quick reply


  • Options
    #4
    Richersounds.ie: Kenny
    Company Representative Posts: 17,142 ✭✭✭✭Richersounds.ie: Kenny


    xtal191 wrote: »
    Thanks for the quick reply
    No problem at all Xtal191.

    Let me know if you have any issues.


  • Options
    #5
    xtal191
    Registered Users Posts: 6,311 ✭✭✭xtal191


    Just an update on this. TV was fixed yesterday morning, I only sent the email last Monday evening and I honestly cant get over how quickly and smoothly everything went. Speedy responses, constant updates, absolutely everything was top class. Genuinely one of the best experiences I've had with any company, so thanks to everyone at Richer Sounds and Craigavon Service Centre for your help.

    This is probably a stupid question but does the repair affect the warranty? Or is it still good for the full 6 years?


  • Options
    #6
    Richersounds.ie: Kenny
    Company Representative Posts: 17,142 ✭✭✭✭Richersounds.ie: Kenny


    xtal191 wrote: »
    Just an update on this. TV was fixed yesterday morning, I only sent the email last Monday evening and I honestly cant get over how quickly and smoothly everything went. Speedy responses, constant updates, absolutely everything was top class. Genuinely one of the best experiences I've had with any company, so thanks to everyone at Richer Sounds and Craigavon Service Centre for your help.

    This is probably a stupid question but does the repair affect the warranty? Or is it still good for the full 6 years?
    Hey xtal191.

    Now that was fast :)

    I'll make sure to pass your kind words onto the repair team.

    Fingers crossed you have no more issues but if you do please let us know straight away.


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