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Family Tree Maker 2017 file conversion

  • 14-03-2018 12:20am
    #1
    Up Donegal
    Registered Users, Registered Users 2 Posts: 1,236 ✭✭✭


    I purchased a MacKiev Family Tree Maker 2017 to install on a new PC. I was hoping to transfer Family Tree Maker 2006 files from my old PC. However, I just can't get this done. I have followed all the instructions to the letter and I've had a chat session with a technical support advisor but I'm still as far back as I was when I started. The advisor told me that there was nothing else she could do for me online and that I could, if I wanted to, send the file to them and they would see if anything could be done. I don't particularly want to send on my private information if I can help it.
    Has anybody had a similar experience and, if so, how did they deal with it?
    Thanks.


Comments

  • #2
    Hermy
    Moderators, Society & Culture Moderators Posts: 11,426 Mod ✭✭✭✭Hermy


    Could you create a smaller mock family tree using FTM 2006 to send to them to at least establish whether they can resolve the issue?

    Genealogy Forum Mod



  • #3
    pedroeibar1
    Closed Accounts Posts: 5,108 ✭✭✭pedroeibar1


    Firstly make sure that you have your files backed up on a separate hard drive.

    I wonder did you install the new program on the new laptop and then migrate the data? I’d try installing the update on the old one and then migrating all to the new. If that did not work ask FTM if you could uninstall the recent version and have them send you another, a 'new' program rather than an update. It's possible that Mackiev has a security key installed and it is working as it believes that the program is being copied.

    Should all that fail I would send them the file on the basis that they delete it once the problem is resolved. While they are not registered with the Data Protection Commissioner (Eneclann is but others appear not to be) firms such as Mackiev depend on trust and any data breach would have significant reputational risk for them.

    FWIW I too am not fully satisfied with the recent FTM version - when opening a file I periodically (and incorrectly) get a reminder that ‘this is an old version and is it backed up’ or the file ‘was improperly closed and needs to be compacted’. Also I periodically get browser problems - I use Firefox but for some reason FTM defaults to Microsoft for connection with Familysearch.


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