DualSense Controller Issues Thread

1 year with Sony but consumer regulations for Ireland say you have up to 6 years to seek redress for a faulty item and 2 years for the EU

https://www.citizensinformation.ie/en/consumer/consumer_laws/your_rights_as_consumer_in_ireland.html#:~:text=This%20means%20you%20are%20entitled,to%20repair%2C%20replacement%20or%20refunds.

I had a few calls with Sony who outright refused to take my controller back as it was 5 days out of the 1 year warranty

I also called into Smyths who said they would not take it as their warranty was only 28days. After doing some research i emailed Smyths stating the above and after a few emails back and forth they said i could send the item back.

Go to whatever store you purchased it from or email them and be persistent

Well my R2 spring went in controller number one last week.

The same spring has gone in controller number 2 yesterday. Only had them about 6 months.

Bought mine in Currys, so I might call in over the next few days and see what they say.

Can I just print out that document linked above and tell Currys its their problem because they sold them to me?

Went down with them on Saturday and they didnt even argue. Just went to the shelf and took a new ones off and gave me a new receipt. It was a pleasure to deal with them.

Unfortunately though one of the new ones is broken out of the box. Buttons sticking when you press them. So that will have to go back today.

Seem to be a lot of issues with these controllers. I dont fancy the chances of them lasting too long after the warranty expires.

Im not confident at all with the PS5 controllers at this point.

Ive had 4 x ps5 controllers in 6 months now and 3 of them have broken.

I had 2 PS4 controllers, and 2 PS3 controllers for many years and never a problem with them, apart from the rubber wearing off them a bit.

Gamestop might do the trade in again against the new controller colours coming out soon. If they do I am going to trade in my black one.

Would you believe the 4th one is broken now too. The x button is getting stuck every few minutes for a second on this one.

Anyone repairing these that can recommend a soldering kit? Im gona repair my own.

I cant be arsed arguing in shops that are an hour and 2 hours away where I bought my ps5 and extra dualsense and Im spending hours trying to get through to Sony on the phone. They wont answer emails either. I like the ps5 but this bollox with the controllers is going to put me off Sony consoles.

Im about to go to currys with a controller. This will be the 5th replacement between the 2 controllers that I bought in July last year. This one is stick drift. Last time the guy inb currys said he has seen more of these controllers come back than anything else they have ever sold.

I have 2 ps4 controllers that had dogs abuse for around a decade and no problem ever apart from the rubber coming off the top of the stick on one of them.

Are they strict with the 12 month warranty on the dual sense drift issue. Mine has started playing up and was bought late Feb last year. I have a case logged and am sending in the receipt, just wondering if I should be getting creative with the shipping date .

No. I saw a youtube vid recently that said dual sense are lasting 420 hours on average before stick drift. Its pathetic. I think Sony are making a fortune from parents who will buy a new dual sense after 12 months just to keep their child happy instead of arguing with retailers / posting a controller and being without it for weeks. Its very low carry on and is really making me want to dump Sony for my next console.

I also have a drifting launch dual sense. Havent had a chance yet to get it replaced / repaired by the retailer. Please let me know how you get on with GameStop.

Just kindly inform them you’ll be taking it to small claims court. If they don’t back down, actually do it. It’s not that much hassle and they’ll more than likely rule in your favour, but the retailer will probably give in before it goes that far.

These big retailers get away with a lot of crap, nobody should feel bad about putting the foot down with them.

Ok so I've dug up this which seems to align with what the rep told me:

https://www.citizensinformation.ie/en/consumer/shopping/repairs_replacements_and_refunds.html

• Fault appears within the first 6 months
  • It is automatically assumed the fault was there from the date of purchase or delivery and it is up to the seller to prove otherwise. This means you do not have to prove anything
• Fault appears after the first 6 months
  • The burden of proof switches to you. This means that it may be more difficult to get remedies as you could be asked to prove that the good was faulty from the day of purchase or delivery. Tip: If the product comes with a commercial guarantee and warranty, you may be able to make a claim using this additional protection.
• Fault appears within 6 years
  • You have 6 years to take a claim to the small claims court if a retailer or supplier refuses to repair or replace a faulty product. This does not mean that a product has to last 6 years but if the goods do not last a reasonable length of time you may have a right to some remedy

I'm beyond the 12 month warranty from PlayStation as well so I basically will go back with the request for authorised independant experts and if that is in any way an inconvenience, I'll go straight to the small claims court. €73.49 I spent on the controller, should be good for at least 2 years in my mind

Took apart the controller in the end to fix my stick drift issue. Had done it with the PS4 controller before so was feeling reasonably confident. I think the stick drift is addressed but I definitely damaged the controller mic. Was looking at a tear-down online that was pretty good for the most part but instead of removing the ribbon from the lower mic internals, it suggested removing the connector from the board. Cannot for the love of god get it back the way it was. Just a heads up for folks, this guide would be much better if taking it apart -> https://www.ifixit.com/Guide/Sony+DualSense+Controller+Button+Replacement/142096

The bits I had trouble with are here where the two blue circles are:

Will update after a few days if the sticks are fully working as I'd prefer a broken mic to stick drift anyway

Just a cleanup using q-tips and spirits. Was swapping q-tips when I spotted a bit of dirt on the q-tip heads and to be fair, I went through about 7, using both ends so there was a bit dirt on it alright.

Soldering might be needed to fix the mic for my controller but that's a skill beyond me :D

How do you go about requesting a repair from Sony for a dodgy controller? Is there a phone number somewhere.

I'm being sent in circles on their website. Finally get to the hardware section, nunout the serial and model number and it then tells me it can't find my product so it gives me a button to click to contact them but when you press it it just returns me to the same starting point I began at!

Any help, their customer care is dreadful as is the website, I'm coming close to the 12 months so looking to get this repaired. Is there a phone number or a link somewhere.

I have had 2 dual sense controllers since day one and somehow (touch wood) not had issues with any of them....

The PS4 controllers in the beginning I had to return nigh one once a year for the first while and they must have redesigned them eventually as the last replacements I had lasted the life of the machine's

I think can be pot luck with some of these things...

I've just jinxed them, haven't I? 😂

No but if you are inside 12 months you have a really good shot at getting a new controller replacement over the counter. Currys gave me a new controller in store no hassle. Just had to say it had drift.

Shocking but not surprising. I have 2 dual sense since launch. 1 replaced and the other is now showing slight signs of drift so thats going to need opened and given a good clean up to hopefully fix but it wont be long until its completely fecked. Steam is good for testing the stick positions in the controller settings.