Has Anyone Used CustomPC.ie?

Gamer Bhoy 89 · 16-09-2019 9:15am #1

Just wondering how they are for P&P times.

I ordered a heap of parts last Tuesday at about 11am, and according to their "order stages", it says that components/parts go through;

48 hours for Pending
48 hours for Processing
24 hours for Courier Delivery

It also says it'll be delivered by Nightline.

That's five working days, and I'm assuming it should get to me by tomorrow?

However, on another part of the website it has a table of when items typically arrive depending on the day and time of order, and according to mine, because I ordered on Tuesday, it says it should arrive on the Monday at the earliest.

And this section says it'll be delivered by Fastway.

So I'm rather confused. Am I getting my things today, or tomorrow? Is it Nightline, or Fastway that are delivering it (that's kind of an important concern as well since their delivery times are literally night and day by comparison)

My status of my order has been on "PROCESSING - STOCK CHECKED" since Wednesday with no signs of it changing.

I figured I'd ask here before contacting them and waiting possibly the whole day for a response.

Thanks in advance.

TitianGerm · 16-09-2019 9:24am

Gamer Bhoy 89 wrote: »

Just wondering how they are for P&P times.

I ordered a heap of parts last Tuesday at about 11am, and according to their "order stages", it says that components/parts go through;

48 hours for Pending
48 hours for Processing
24 hours for Courier Delivery

It also says it'll be delivered by Nightline.

That's five working days, and I'm assuming it should get to me by tomorrow?

However, on another part of the website it has a table of when items typically arrive depending on the day and time of order, and according to mine, because I ordered on Tuesday, it says it should arrive on the Monday at the earliest.

And this section says it'll be delivered by Fastway.

So I'm rather confused. Am I getting my things today, or tomorrow? Is it Nightline, or Fastway that are delivering it (that's kind of an important concern as well since their delivery times are literally night and day by comparison)

My status of my order has been on "PROCESSING - STOCK CHECKED" since Wednesday with no signs of it changing.

I figured I'd ask here before contacting them and waiting possibly the whole day for a response.

Thanks in advance.

You probably should have looked them up in here before ordering. You'll be waiting for a while, you may get something you haven't ordered, probably overpaid and if anything goes wrong you'll be banging your head against the wall.

Can you post up a list of what you've ordered and the prices?

If it was me I'd probably try cancel.

Dcully · 16-09-2019 9:28am

I may well be totally wrong but something tells me to avoid these guys when i see any mention of them.

Just done a search on here and yes i would avoid like the plague [while i was searching TitanGerm got in before me]

TitianGerm · 16-09-2019 9:30am

Dcully wrote: »

I may well be totally wrong but something tells me to avoid these guys when i see any mention of them.

Just done a search on here and yes i would avoid like the plague [while i was searching TitanGerm got in before me]

Yep the name rang a bell with me straight away and had a little look on here and sure enough it's the same guys.

Xenoronin · 16-09-2019 9:34am

It's probably a little late to cancel at this stage, items could very well have shipped at this point. You might be best to contact them directly. They might have got their **** together enough to get you a status update.
We generally recommend people avoid them, too many stories of delayed delivery, incorrect items received, non-responsive customer service. You might be lucky, but do try to check the order at delivery if at all possible. Don't accept delivery if the items do not match your order.

Gamer Bhoy 89 · 16-09-2019 9:39am

Xenoronin wrote: »

It's probably a little late to cancel at this stage, items could very well have shipped at this point. You might be best to contact them directly. They might have got their **** together enough to get you a status update.
We generally recommend people avoid them, too many stories of delayed delivery, incorrect items received, non-responsive customer service. You might be lucky, but do try to check the order at delivery if at all possible. Don't accept delivery if the items do not match your order.

Okay now I'm really bloody nervous lol

I'll get on the phone to them if I can

Dcully · 16-09-2019 9:43am

You are within your rights to cancel, if stuff arrives today or tomorrow you can also refuse delivery.
If and when you get that sorted we can suggest many other well respected places to buy gear.

I dont want to bamboozle you with all that info now while your at this current juncture, if and when you get sorted we can suggest where to go, go get sorted first and good luck.

Gamer Bhoy 89 · 16-09-2019 9:53am

Dcully wrote: »

You are within your rights to cancel, if stuff arrives today or tomorrow you can also refuse delivery.
If and when you get that sorted we can suggest many other well respected places to buy gear.

I dont want to bamboozle you with all that info now while your at this current juncture, if and when you get sorted we can suggest where to go, go get sorted first and good luck.

See I was using PC Part Picker to get the build I wanted and the cheapest options that were given to me were Komplett.ie and CustomPC.ie.

My items from Komplett arrived bang on time last week, no issues whatsoever.
Still waiting on these things to come.

I tried to ring them but they said they don't answer order queries over the phone -- I have to email them about it....

Kinda bummed out as I was really giddy this morning thinking I would've had an update on my order by now.

I'm the optimistic type - I always try to imagine they'd do some sort of decent service for having been around for well over 30 years, and would only land themselves in serious trouble if they were persistently bad?

I'll try and be patient between today and Wednesday. I found some small print on their website somewhere that says customers should allow UP to 7 working days. So I'll give them that grace at least.

Shiminay · 16-09-2019 10:03am

EU Law gives you an inarguable right to return anything purchased online within 14 days of making the purchase. PC Part Picker is great, but I think it's fair to suggest most of us would use the UK variant as it still works out cheaper and with a lot more choice.

I'm not sure what kind of outfit refuses to do customer service over the phone, that would be enough for me to never want to deal with them. Fingers crossed...

Dcully · 16-09-2019 10:03am

Im sure you will get the gear but reading search results its what happens if anything goes wrong that worries me.

Fingers crossed for you man, hope it works out for you.

Gamer Bhoy 89 · 16-09-2019 11:54am

I guess this is a lesson learned, then.

I feel so stupid. The one time I finally get the funds to build my first rig and I get it from a bad location. It would be me, of course lol

Rossi IRL · 16-09-2019 12:06pm

I was the same, must of been about 7 or more years ago.

Ordered a graphics card and had to wait about 2 months, said part was in stock on website and then they said through email when I checked what the hold up was then they said it was out of stock.

Was a fun 2 months using the integrated graphics while I was waiting.

Don't know how they are still open

K.O.Kiki · 16-09-2019 12:07pm

TBH I blame PCPartpicker for steering people to the "Irish" sites which sadly don't offer great value/customer service.

Gonna be a pain if Brexit happens next month though - I don't fancy buying from Germany with their absurd shipping.

Gamer Bhoy 89 · 16-09-2019 12:34pm

K.O.Kiki wrote: »

TBH I blame PCPartpicker for steering people to the "Irish" sites which sadly don't offer great value/customer service.

Gonna be a pain if Brexit happens next month though - I don't fancy buying from Germany with their absurd shipping.

This has actually been their popular excuse for about a year now, I think - from what I've been reading anyway.

But if these issues go back as far as 7 years ago, what was there excuse then?

Gamer Bhoy 89 · 16-09-2019 12:41pm

UPDATE:
Lads I got an email update.

They gave me a tracking number for Fastway (which isn't working for some reason) and my order status has updated to "complete" and my VIP points were put into my account.

So what now? Is this a good sign?

Mickeroo · 16-09-2019 12:45pm

What's it say on the fastaway tracker?

Not wanting to stress you further but they're probably the worst courier I've ever seen for just dumping stuff on the doorstep or ****ing it over the fence if you're not there.

TitianGerm · 16-09-2019 12:48pm

Gamer Bhoy 89 wrote: »

UPDATE:
Lads I got an email update.

They gave me a tracking number for Fastway (which isn't working for some reason) and my order status has updated to "complete" and my VIP points were put into my account.

So what now? Is this a good sign?

They may have been issued a tracking number by Fastway but they may not have actually collected the thing yet.

I've always found the Fastway tracker useless as it very rarely updates.

Gamer Bhoy 89 · 16-09-2019 12:49pm

Mickeroo wrote: »

What's it say on the fastaway tracker?

Not wanting to stress you further but they're probably the worst courier I've ever seen for just dumping stuff on the doorstep or ****ing it over the fence if you're not there.

Oh believe me, I know what they're like. But I've gone fairly desensitised by them at this stage.

Thankfully I'm always home when they do arrive at my door (I work in the late afternoons til night)

Apparently the number hasn't been put into their system yet. So I dunno what the deal is

TitianGerm wrote: »

They may have been issued a tracking number by Fastway but they may not have actually collected the thing yet.

I've always found the Fastway tracker useless as it very rarely updates.

I use 17Track.net myself. I find it much more accurate.

Gamer Bhoy 89 · 16-09-2019 3:25pm

Okay I got an email from support.

Said it's now in the hands of Fastway and should be delivered tomorrow.

So fingers crossed

Gamer Bhoy 89 · 18-09-2019 2:09am

Everything arrived this morning, nothing was missing. I guess I must've gotten lucky.

Have everything all built now. Seems to be going well so far.

However, in future, if I ever need any components/PCs, I'll look elsewhere. CustomPC.ie gave me too much anxiety based on the feedback I've heard from other people. They might have gotten this order right and posted in the week, but the next order might not be the same. I'm not risking it. I'd rather go somewhere I can actually feel comfortable and satisfied buying things from and have them delivered within a reasonable time frame.

Thanks for your help lads (sorry for the triple post)

Shlippery · 18-09-2019 5:47pm

Gamer Bhoy 89 wrote: »

Everything arrived this morning, nothing was missing. I guess I must've gotten lucky.

Have everything all built now. Seems to be going well so far.

However, in future, if I ever need any components/PCs, I'll look elsewhere. CustomPC.ie gave me too much anxiety based on the feedback I've heard from other people. They might have gotten this order right and posted in the week, but the next order might not be the same. I'm not risking it. I'd rather go somewhere I can actually feel comfortable and satisfied buying things from and have them delivered within a reasonable time frame.

Thanks for your help lads (sorry for the triple post)

Love a good CustomPC thread, nice to see a happy ending! Enjoy the new rig. be sure to post a few photos in the main thread!

Has Anyone Used CustomPC.ie?

Comments