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Nest

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  • 11-12-2018 6:01pm
    #1
    faolteam
    Registered Users Posts: 1,776 ✭✭✭


    Hi folks can you please tell the people here ,
    the nest thermostat installed for my n electric Ireland customers

    I have rang your numbers that you give and she said no is that official because the website says different in the contract


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    #2
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi faolteam,

    Thank you for getting in touch.

    Apologies, can you clarify further regarding the below part of your post?
    faolteam wrote: »
    the nest thermostat installed for my n electric Ireland customers
    We are here on our social media channels until 6pm and we will return in the morning.

    Thanks again,
    Una


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    #3
    faolteam
    Registered Users Posts: 1,776 ✭✭✭faolteam


    Electric Ireland: Una wrote: »
    Hi faolteam,

    Thank you for getting in touch.

    Apologies, can you clarify further regarding the below part of your post?
    faolteam wrote: »
    the nest thermostat installed for my n electric Ireland customers
    We are here on our social media channels until 6pm and we will return in the morning.

    Thanks again,
    Una
    Yes Una,

     i have rung the  customer service and a girl called Maggie who was really not friendly and in no way would make me consider rejoining electric  ireland who i had been with for over 30 years not that means anything to your company ,

    so i will ask once Can NON ELECTRIC IRELAND   Avail of the Nest Thermostat Offer of €130.00 Including Nest and Installation, According to Maggie Electric Ireland Home Services say no who then just hung up the phone ,

     But reading your terms and conditions this answer is not correct ?

    So would you at least Clarify this With Your superiors  for all the people here who would like to know,

    And no im not ringing the Electric Ireland Home Service again after the Way i was treated 

    Thanking You i Await your response 


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    #4
    Charlie19
    Registered Users Posts: 11,737 ✭✭✭✭Charlie19


    I got it fitted in my home and I'm not with Electric Ireland.


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    #5
    faolteam
    Registered Users Posts: 1,776 ✭✭✭faolteam


    Charlie19 wrote: »
    I got it fitted in my home and I'm not with Electric Ireland.
    Thanks Charlie i appreciate that it seems to me these people don't want to help customers i know this phone call was recorded today at 1.30pm and i told the Girl this that she is giving me the wrong answer, so i will ask for this recording now as Proof.


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    #6
    torrevieja
    Registered Users Posts: 1,659 ✭✭✭torrevieja


    faolteam wrote: »
    Charlie19 wrote: »
    I got it fitted in my home and I'm not with Electric Ireland.
    Thanks Charlie i appreciate that it seems to me these people don't want to help customers i know this phone call was recorded today at 1.30pm and i told the Girl this that she is giving me the wrong answer, so i will ask for this recording now as Proof.
    faolteam i had the exact same response to from Home Service, kept ages on hold , i don't think they have a clue to be honest ,


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    #7
    Marco85
    Registered Users Posts: 357 ✭✭Marco85


    Charlie19 wrote: »
    I got it fitted in my home and I'm not with Electric Ireland.

    Do you mind me asking who fitted it for you? Going to get it installed after Xmas


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    #8
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi faolteam,

    Thank you for confirming, and for bearing with us while we awaited clarification from the Home Services department.

    We are sorry to read of your unhappiness with your experience.

    Home Services have now confirmed that non Electric Ireland customers can purchase the Nest Smart/Learning Thermostat at the reduced rate for a limited time (until the new year).

    So if you make the purchase online shortly or speak to an advisor on 1850 372 333, your request will be honoured, as advisors are being made aware of this update at present.

    Best regards,
    Una


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    #9
    seannash
    Registered Users Posts: 5,672 ✭✭✭seannash


    Electric Ireland: Una wrote: »
    Hi faolteam,

    Thank you for confirming, and for bearing with us while we awaited clarification from the Home Services department.

    We are sorry to read of your unhappiness with your experience.

    Home Services have now confirmed that non Electric Ireland customers can purchase the Nest Smart/Learning Thermostat at the reduced rate for a limited time (until the new year).

    So if you make the purchase online shortly or speak to an advisor on 1850 372 333, your request will be honoured, as advisors are being made aware of this update at present.

    Best regards,
    Una

    Just called them there Una and a nice fella called Neill told me I can't. Said I have to be an existing customer or willing to switch


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    #10
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    seannash wrote: »
    Electric Ireland: Una wrote: »
    Hi faolteam,

    Thank you for confirming, and for bearing with us while we awaited clarification from the Home Services department.

    We are sorry to read of your unhappiness with your experience.

    Home Services have now confirmed that non Electric Ireland customers can purchase the Nest Smart/Learning Thermostat at the reduced rate for a limited time (until the new year).

    So if you make the purchase online shortly or speak to an advisor on 1850 372 333, your request will be honoured, as advisors are being made aware of this update at present.

    Best regards,
    Una

    Just called them there Una and a nice fella called Neill told me I can't. Said I have to be an existing customer or willing to switch
    Hi there,

    Sorry about this. Advisors are being briefed - it may take a little more time for all to be updated though, as these details were just confirmed today.

    We recommend trying the Home Services live chat team in the morning - their chat facility will appear on the following page under their contact details.

    Phone and live chat are the quickest ways to get through to them.

    Best regards,
    Una


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    #11
    Charlie19
    Registered Users Posts: 11,737 ✭✭✭✭Charlie19


    Marco85 wrote: »
    Do you mind me asking who fitted it for you? Going to get it installed after Xmas

    Electrician that brought the device, contracted into electric Ireland.


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    #12
    faolteam
    Registered Users Posts: 1,776 ✭✭✭faolteam


    seannash wrote: »
    Electric Ireland: Una wrote: »
    Hi faolteam,

    Thank you for confirming, and for bearing with us while we awaited clarification from the Home Services department.

    We are sorry to read of your unhappiness with your experience.

    Home Services have now confirmed that non Electric Ireland customers can purchase the Nest Smart/Learning Thermostat at the reduced rate for a limited time (until the new year).

    So if you make the purchase online shortly or speak to an advisor on 1850 372 333, your request will be honoured, as advisors are being made aware of this update at present.

    Best regards,
    Una

    Just called them there Una and a nice fella called Neill told me I can't. Said I have to be an existing customer or willing to switch
    Thanks Una, for Clarifying this But to be really Honest a Reptuable Company like your own, Well Really You  should Know What there Products are and what Offers they are selling to the Public, Its Poor Really.  faolteam


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    #13
    Electric Ireland: Una
    Closed Accounts Posts: 1,178 ✭✭✭Electric Ireland: Una


    Hi faolteam,

    The Home Services team are separate to us here in the Social Media department - we look after billing/account queries (most of the query types that are looked after by the team on the customer service telephone lines) and we usually need to direct customers with home services related queries to the relevant department as we do not have access to their system (although we can provide some general information about certain home services queries).

    In this case however, as public clarification was required, we escalated the query to Home Services, who confirmed the update yesterday.

    Home Services are available now to assist until 6pm, Monday to Friday.

    Best regards,
    Una


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    #14
    torrevieja
    Registered Users Posts: 1,659 ✭✭✭torrevieja


    Unfortunately Home services or whoever the relevant Department are Did not have a Clue  (Mindboggling Really),  what they were selling and that was the Bottom Line here folks,


    It Took Faolteam To come on Here and get It Sorted. 


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