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Eir rural FTTH thread II

1…4849515354…206

Comments

  • #2502
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,031 ✭✭✭✭Johnboy1951


    Marlow wrote: »
    Well ... that is why you essentially only ever can go from the price-sheet when you compare providers and not from whatever offer they're running.

    Because even if you get the cheaper price, they might just hike it half way through the contract as they did last year.

    /M

    What prce sheet is shown to a customer who is ordering on line or by phone?

    The on line price is clearly stated for a 12 month period, and there is no mention of it not applying to existing customers.

    Heck I foolishly thought that 'Loyalty' should mean that existing customers get a better deal than new customers, and not the opposite!


  • #2503
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,031 ✭✭✭✭Johnboy1951


    I see that the eir site has changed again.
    This is now showing
    Online price for new eir customers in their initial contract term

    That seems to exclude existing, out of contract, eir customers!


  • #2504
    shigllgetcha
    Registered Users, Registered Users 2 Posts: 253 ✭✭shigllgetcha


    Johnboy1951 wrote: »
    What prce sheet is shown to a customer who is ordering on line or by phone?

    The on line price is clearly stated for a 12 month period, and there is no mention of it not applying to existing customers.

    If you input your eircode on the checked on the eir website, it gives you the higher price if you are a current customer and a lower if you are not a current customer. I posted screenshots maybe two weeks ago


  • #2505
    shigllgetcha
    Registered Users, Registered Users 2 Posts: 253 ✭✭shigllgetcha


    shigllgetcha wrote: »
    Sneakey feckers eir.

    I can order on the website when I put my eircode in its €56, €65 or €80

    Uz3xHbZ.png

    When i got to incognito and dont put my eircode in its €46, €55 or €70

    HfHVfeJ.png

    I guess they check my eircode and realise im already a customer and change the price. I only moved to them in April to avoid an install fee

    They must even record the last eircode I put in as when I click start again and dont put in an eircode it still has the higher prices

    heres what i posted


  • #2506
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,031 ✭✭✭✭Johnboy1951


    shigllgetcha wrote: »
    heres what i posted

    The web site has changed today

    I guess I missed out on the lower price

    Most of it is still down for maintenance


  • #2507
    m99T
    Registered Users, Registered Users 2 Posts: 353 ✭✭m99T


    Update 4 on wrong DP install:

    Rang to confirm that the account was canceled with eir. I put the cancellation order through on Friday.

    Turns out nobody ever canceled it. Thankfully someone from the connect team canceled it in 20 mins.

    Eir rep signed up a new account for us. He also called the original KN installer and gave him the order number to pull the order and get it installed quick.

    It's getting closer.


  • #2508
    dar_cool
    Registered Users, Registered Users 2 Posts: 1,290 ✭✭✭dar_cool


    Update on my dp not being active
    Contacted EIR today and they said my dp is now active and the directory has been updated. So new date for next Monday has been set for installation. I wont hold my breath!!


  • #2509
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,669 ✭✭✭✭fritzelly


    I've seen a lot of failed appointments today after the DP was supposedly checked last week and is now not active/no light


  • #2510
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    fritzelly wrote: »
    I've seen a lot of failed appointments today after the DP was supposedly checked last week and is now not active/no light

    Came across a few. They certainly rushed last months figures without being ready.

    /M


  • #2511
    KOR101
    Registered Users, Registered Users 2 Posts: 1,898 ✭✭✭KOR101


    Marlow wrote: »
    Came across a few. They certainly rushed last months figures without being ready.

    /M
    At least they're interested enough to lie. :)


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  • #2512
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    Wow the F2000 has appalling wifi. I've plugged in my vodafone router to act as an access point at the moment and it covers my house without a problem. I'm not sure if vodafone will ask for this back.
    What do most people to, replace the F2000 or just plug in a wifi access point?


  • #2513
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    tuxy wrote: »
    Wow the F2000 has appalling wifi. I've plugged in my vodafone router to act as an access point at the moment and it covers my house without a problem. I'm not sure if vodafone will ask for this back.
    What do most people to, replace the F2000 or just plug in a wifi access point?

    My white SLK200 is faster than my black SLK200....


    Depending on which vodafone unit you have its either the same unit or a sister model, the performance delta should not be that significant. Manually pick the channels for both bands and see how you get on.


  • #2514
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    ED E wrote: »
    My white SLK200 is faster than my black SLK200....


    Depending on which vodafone unit you have its either the same unit or a sister model, the performance delta should not be that significant. Manually pick the channels for both bands and see how you get on.

    hg658c is the vodafone model. Much the same as the f2000? They do look similar.


  • #2515
    shigllgetcha
    Registered Users, Registered Users 2 Posts: 253 ✭✭shigllgetcha


    tuxy wrote: »
    I'm not sure if vodafone will ask for this back

    Vodefone asked for the router back when i ended ny contract earlier im the year. Maybe a month or two later


  • #2516
    ED E
    Registered Users, Registered Users 2 Posts: 36,169 ✭✭✭✭ED E


    tuxy wrote: »
    hg658c is the vodafone model. Much the same as the f2000? They do look similar.

    F2000 = 659B, the newer variant.


  • #2517
    shigllgetcha
    Registered Users, Registered Users 2 Posts: 253 ✭✭shigllgetcha


    Just got a call from "eir connections" telling me that the DP should go live sometime between now and 19th September and theyll call me to re book and appointment when it goes live


  • #2518
    AidenL
    Registered Users Posts: 983 ✭✭✭AidenL


    Up to a month then, tallies with what KN said on Friday.

    I’m sure that’s subject to slippage also.

    Could be worse I suppose, could be in the NBP! 😳
    shigllgetcha wrote: »
    Just got a call from "eir connections" telling me that the DP should go live sometime between now and 19th September and theyll call me to re book and appointment when it goes live


  • #2519
    shigllgetcha
    Registered Users, Registered Users 2 Posts: 253 ✭✭shigllgetcha


    AidenL wrote: »
    Up to a month then, tallies with what KN said on Friday.

    I’m sure that’s subject to slippage also.

    Could be worse I suppose, could be in the NBP! ��

    Im three fecking doors from the NBP! so ill wait an extra month no problem lol

    Gives me time to get the duct sorted anyway


  • #2520
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,031 ✭✭✭✭Johnboy1951


    https://www.boards.ie/vbulletin/showpost.php?p=107839299&postcount=2499

    As I said in the above post, I expected this saga to continue ..... and it has.

    Now that the maintenance of the site seems to be completed I checked again today and found

    1. Using my phone number I am offered FTTH at €55.99 per month

    2. Using my eircode I get
    Fibre to the Home is not currently available at this address
    with an option to input my phone number for "other broadband solution".

    So it is the complete opposite of what it was before it was 'fixed'. My eircode now fails and the phone number passes, for FTTH.

    Ye couldn't make this up!

    :D:D

    I wonder who can avail of this €39.99 offer?

    eir_bundle.png


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  • #2521
    WhatsGoingOn2
    Registered Users, Registered Users 2 Posts: 528 ✭✭✭WhatsGoingOn2


    Johnboy1951 wrote: »
    https://www.boards.ie/vbulletin/showpost.php?p=107839299&postcount=2499

    As I said in the above post, I expected this saga to continue ..... and it has.

    Now that the maintenance of the site seems to be completed I checked again today and found

    1. Using my phone number I am offered FTTH at €55.99 per month

    2. Using my eircode I get with an option to input my phone number for "other broadband solution".

    So it is the complete opposite of what it was before it was 'fixed'. My eircode now fails and the phone number passes, for FTTH.

    Ye couldn't make this up!

    :D:D

    I wonder who can avail of this €39.99 offer?

    eir_bundle.png

    I am the opposite, my eircode say FTTH is available and my phone number says it isn't :D


  • #2522
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,031 ✭✭✭✭Johnboy1951


    WhatsGoingOn2 wrote: »
    I am the opposite, my eircode say FTTH is available and my phone number says it isn't :D

    That is the way mine was last week :D

    I am unable to order that €39.99 bundle ...... the only offer I get, after putting in my phone number is for €55.99!

    eir_bundle_2.png


  • #2523
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    I suspect the €39.99 offer is for FTTC (no installation fee mentioned). The cheapest bundle I get for FTTH in incognito mode is €45.99.


  • #2524
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,031 ✭✭✭✭Johnboy1951


    Dominique Loud Waistband wrote: »
    I suspect the €39.99 offer is for FTTC (no installation fee mentioned). The cheapest bundle I get for FTTH in incognito mode is €45.99.

    Yeah, but of course they do not make that obvious ... not even implied!

    The €45.99 is for new customers only.
    That is those people who currently do not have an account with eir.
    So much for loyalty to customers!

    Those who have an account (even out of contract) must pay an extra €10 per month for the service, I have been told.

    It really is almost unbelievable.
    Except it is eir it would be unbelievable!

    So the only reasonable option I have apparently, is to cancel my service with eir, for phone and broadband (adsl) and then sign up as a new customer, saving myself €120 per year for the same service. (Unless of course they pull another fast one and charge new customers a higher connection fee :eek: )


  • #2525
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Johnboy1951 wrote: »
    Yeah, but of course they do not make that obvious ... not even implied!

    The €45.99 is for new customers only.
    That is those people who currently do not have an account with eir.
    So much for loyalty to customers!

    Those who have an account (even out of contract) must pay an extra €10 per month for the service, I have been told.

    It really is almost unbelievable.
    Except it is eir it would be unbelievable!

    So the only reasonable option I have apparently, is to cancel my service with eir, for phone and broadband (adsl) and then sign up as a new customer, saving myself €120 per year for the same service. (Unless of course they pull another fast one and charge new customers a higher connection fee :eek: )

    How much downtime are you likely to suffer as a result though?


  • #2526
    tuxy
    Closed Accounts Posts: 14,983 ✭✭✭✭tuxy


    Johnboy1951 wrote: »

    Those who have an account (even out of contract) must pay an extra €10 per month for the service, I have been told.

    It really is almost unbelievable.
    Except it is eir it would be unbelievable!

    So the only reasonable option I have apparently, is to cancel my service with eir, for phone and broadband (adsl) and then sign up as a new customer, saving myself €120 per year for the same service. (Unless of course they pull another fast one and charge new customers a higher connection fee :eek: )

    This is the same model the electricity companies use. I have to switch both electricity and internet every 12 months.

    Most people won't go to the trouble of switching so once you are signed up they don't care about you. They then just target customers on other networks to try to increase revenue.


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  • #2527
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,031 ✭✭✭✭Johnboy1951


    Dominique Loud Waistband wrote: »
    How much downtime are you likely to suffer as a result though?

    I don't know ...... maybe none?
    It takes 30 days for a cancellation to finalise I believe.
    I think it likely that a FTTH installation (barring access problems) would be done in less time, in which case there would be overlap of services.

    What you reckon?


  • #2528
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    Johnboy1951 wrote: »
    What you reckon?

    Any order from a wholesales partner to OpenEIR takes 5 days. Then on top of that, you could run into problems like: no duct, blocked duct, pole needed, hoist needed, etc. So getting FTTH can take anything from a week to 18 months. (yes .. that has happened, but not very often).

    And you are probably only considered as being a new customer, once your cancellation is processed and your line is off.

    Also, look it up, I believe there is a stipulation, that you need to have been "not" a customer for a certain period. I think it's a year. So you'd need to order the new line in somebody else name.

    /M


  • #2529
    tsue921i8wljb3
    Closed Accounts Posts: 5,017 ✭✭✭tsue921i8wljb3


    Johnboy1951 wrote: »
    I don't know ...... maybe none?
    It takes 30 days for a cancellation to finalise I believe.
    I think it likely that a FTTH installation (barring access problems) would be done in less time, in which case there would be overlap of services.

    What you reckon?

    As Marlow says it would be the time taken for cancellation until you could place the new order I'd be concerned about. Also have you confirmed that they will actually accept you as a new customer so soon after leaving? I don't know what their policies are but there could be something buried in T&Cs about minimum time needed until they view you as "new".


  • #2530
    Grimsvotn
    Registered Users Posts: 29 ✭Grimsvotn


    Grimsvotn wrote: »
    I am currently awaiting FTTH installation but have been advised that work needs to be carried out on a blocked duct on the public road.

    Have currently been waiting 7 weeks for this and am just being told no updates are available and to wait for further contact.

    Has anyone had similar experience, or know of any way to find a real update or estimated turnaround time?

    Now 6 months on from ordering FTTH from ISP and I am still awaiting installation :mad:


  • #2531
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,031 ✭✭✭✭Johnboy1951


    Marlow wrote: »
    Any order from a wholesales partner to OpenEIR takes 5 days. Then on top of that, you could run into problems like: no duct, blocked duct, pole needed, hoist needed, etc. So getting FTTH can take anything from a week to 18 months. (yes .. that has happened, but not very often).

    And you are probably only considered as being a new customer, once your cancellation is processed and your line is off.

    Also, look it up, I believe there is a stipulation, that you need to have been "not" a customer for a certain period. I think it's a year. So you'd need to order the new line in somebody else name.

    /M

    Duct was clear earlier this year .... was checked and re-buried. So no problem envisaged there. There is a 'cab' in the ground outside my site, so poles are not an issue ... the copper goes into that.

    The other two potential issues could be problematic ......
    Does the line have to be dead before not being a customer?
    Does one have to not received a service from eir for some period before being a new customer?

    I have not been told anything about either.
    I have not read anything about them.

    If anyone can link to something relevant I would appreciate it.


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  • #2532
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,031 ✭✭✭✭Johnboy1951


    I give in :mad:

    I will pay eir their extortionate rate for a fibre connection.

    Hopefully I will be able to change provider at little cost with lower rates in 12 months time.


  • #2533
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    Johnboy1951 wrote: »
    I give in :mad:

    I will pay eir their extortionate rate for a fibre connection.

    Hopefully I will be able to change provider at little cost with lower rates in 12 months time.

    You do know, that you don't have to go with Eir to get the FTTH connection, right ?

    /M


  • #2534
    Airwire: MartinL
    Company Representative Posts: 668 ✭✭✭Airwire: MartinL


    We've updated the database for OpenEIR FTTC/FTTH today.

    It can be found at https://www.airwire.ie/avail


  • #2535
    Mr Velo
    Registered Users, Registered Users 2 Posts: 1,810 ✭✭✭Mr Velo


    14v63de.jpg

    Corrandulla Exchange still showing no ports available. Supposed to go live on 8th August, and then a 1 week delay. :(


  • #2536
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,031 ✭✭✭✭Johnboy1951


    During a conversation with an eir team member they mentioned
    150 Mb/s
    300 Mb/s
    500 Mb/s
    1000 Mb/s

    I queried it but was told yes it is available at that speed.
    Is this new, or maybe it is a business speed?


  • #2537
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    Johnboy1951 wrote: »
    During a conversation with an eir team member they mentioned
    150 Mb/s
    300 Mb/s
    500 Mb/s
    1000 Mb/s

    I queried it but was told yes it is available at that speed.
    Is this new, or maybe it is a business speed?

    Eir could obviously just order a 1000 Mbit/s line and throttle it to 500 Mbit/s if they want to do that. No issue there.

    But it's not in their price list at https://www.eir.ie/opencms/export/sites/default/.content/pdf/pricing/Part3.1.pdf page 3 ... so most likely porcupines.

    /M


  • #2538
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,669 ✭✭✭✭fritzelly


    500mb is available but not everywhere


  • #2539
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    fritzelly wrote: »
    500mb is available but not everywhere

    How would you order that from OpenEIR, when they don't offer it ? Not a regulated product either.

    Any areas you can confirm, that it's available in ? It's not in their price list.

    /M


  • #2540
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,669 ✭✭✭✭fritzelly


    Marlow wrote: »
    fritzelly wrote: »
    500mb is available but not everywhere

    How would you order that from OpenEIR, when they don't offer it ? Not a regulated product either.

    Any areas you can confirm, that it's available in ? It's not in their price list.

    /M
    I say areas - I mean I have only seen it as an option for some people.
    It's probably part of the profile repackaging thats coming in or supposed to be


  • #2541
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    fritzelly wrote: »
    I say areas - I mean I have only seen it as an option for some people.
    It's probably part of the profile repackaging thats coming in or supposed to be

    It has to be on the global price list for that though and it isn't.

    And the proposed regulated packages that come in are 100, 200 and 400, but no 500.

    /M


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  • #2542
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,031 ✭✭✭✭Johnboy1951


    fritzelly wrote: »
    500mb is available but not everywhere

    Interesting, as it was offered to me.


  • #2543
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,669 ✭✭✭✭fritzelly


    Marlow wrote: »
    fritzelly wrote: »
    I say areas - I mean I have only seen it as an option for some people.
    It's probably part of the profile repackaging thats coming in or supposed to be

    It has to be on the global price list for that though and it isn't.

    And the proposed regulated packages that come in are 100, 200 and 400, but no 500.

    /M
    Well I can't see any reason to sell a throttled 1gb connection, it was only added in the past month or so


  • #2544
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    fritzelly wrote: »
    Well I can't see any reason to sell a throttled 1gb connection, it was only added in the past month or so

    The only thing, that I can think of is, that it may be coming with the upcoming UG update this weekend.

    Time to trawl proposal documents.

    It's an oddball though. SIRO is 150, 350, 600, 1000. This would make OpenEIR 150, 300, 500, 1000.

    /M


  • #2545
    fritzelly
    Registered Users, Registered Users 2 Posts: 17,669 ✭✭✭✭fritzelly


    I should clarify - it is available within the eir software but its not being sold (as of yet)


  • #2546
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    fritzelly wrote: »
    I should clarify - it is available within the eir software but its not being sold (as of yet)

    Ah .. throttled product so. Not available on UG. Or awaiting UG update.

    /M


  • #2547
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    fritzelly wrote: »
    I should clarify - it is available within the eir software but its not being sold (as of yet)

    Double-checked that in the Q4 2017 and beyond roadmap. PCRL 306 deals with the new profiles. 100/20, 250/40 and 400/60. Nothing about 500. So it has to be a throttled 1G.

    /M


  • #2548
    westyIrl
    Registered Users, Registered Users 2 Posts: 510 ✭✭✭westyIrl


    Marlow wrote: »
    Double-checked that in the Q4 2017 and beyond roadmap. PCRL 306 deals with the new profiles. 100/20, 250/40 and 400/60. Nothing about 500. So it has to be a throttled 1G.

    /M

    Are not all FTTH packages throttled 1G (or throttled 2.5G really) or is there some infrastructural/equipment differences between the 1G and it's lesser offerings? Is profiling different to throttling?

    Thanks

    Jim


  • #2549
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    westyIrl wrote: »
    Are not all FTTH packages throttled 1G (or throttled 2.5G) or is there some infrastructural/equipment differences between the 1G and it's lesser offerings?

    Yes, no, maybe :)

    Cluster is 2.5 Gbit/s down, 1.25 Gbit/s up on GPon technology (per port on the OLT)

    But the providers wholesale pricing is based on what profile you order. 3 profiles being available (150, 300, 1000).

    So, if I as a provider sold a 500 Mbit/s, then I would still pay OpenEIR for a 1000 Mbit/s connection and just throttle it at the BRAS. The question is, if there is enough profit margin, to do this.

    /M


  • #2550
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 14,031 ✭✭✭✭Johnboy1951


    Marlow wrote: »
    Yes, no, maybe :)

    Cluster is 2.5 Gbit/s down, 1.25 Gbit/s up on GPon technology (per port on the OLT)

    But the providers wholesale pricing is based on what profile you order. 3 profiles being available (150, 300, 1000).

    So, if I as a provider sold a 500 Mbit/s, then I would still pay OpenEIR for a 1000 Mbit/s connection and just throttle it at the BRAS. The question is, if there is enough profit margin, to do this.

    /M

    Is it in any way possible to buy a 1000 Mb/s connection and split it amongst two of your customers at 500 Mb/s each?

    The question is about the technical possibility and not whether any agreement with openeir would permit it or not.


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  • #2551
    Marlow
    Registered Users, Registered Users 2 Posts: 14,555 ✭✭✭✭Marlow


    Johnboy1951 wrote: »
    Is it in any way possible to buy a 1000 Mb/s connection and split it amongst two of your customers at 500 Mb/s each?

    The question is about the technical possibility and not whether any agreement with openeir would permit it or not.

    Not unless you put an alternative connection in place between the two premises to carry half of the capacity. So .. not without a physical build not using OpenEIR infrastructure. Be that whatever it is (fiber, copper, fixed wireless)

    Basically, if 2 neighbors wanted to share a Gbit/s connection half/half and build a connection between the 2 houses. Sure. But that's the only way.

    /M


This discussion has been closed.
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