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Oil Refund Query

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  • 26-05-2020 11:02am
    #1
    BOBIDGE
    Registered Users Posts: 143 ✭✭


    I will try and keep this short.

    We were unsure how much oil to order from a well know oil company. We were told we would be refunded based on the amount consumed (we wanted a full tank). We did however expect to pay a small amount extra per litre on the eventual amount 'used', if we didn't fully avail of ordered amount.

    We ordered 700l, using 451l.


    Response from company:
    'The price per litre was .4874 for the 451 litre totalling € 219.85

    You had paid € 247.80 so the balance owed to you was € 27.95.'

    Are we being unrealistic in thinking that a return of 249l of oil, for the price of 27.95, is wholly inadequate?

    Thanks


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    #2
    Vestiapx
    Registered Users Posts: 986 ✭✭✭Vestiapx


    BOBIDGE wrote: »
    I will try and keep this short.

    We were unsure how much oil to order from a well know oil company. We were told we would be refunded based on the amount consumed (we wanted a full tank). We did however expect to pay a small amount extra per litre on the eventual amount 'used', if we didn't fully avail of ordered amount.

    We ordered 700l, using 451l.


    Response from company:
    'The price per litre was .4874 for the 451 litre totalling € 219.85

    You had paid € 247.80 so the balance owed to you was € 27.95.'

    Are we being unrealistic in thinking that a return of 249l of oil, for the price of 27.95, is wholly inadequate?

    Thanks

    You ordered 700l at what price ? 247/700 is 35.3c per liter
    But they are saying 48.7c per l.

    Why the disparity?

    Are you sure you didn't order 500l
    That's would make more sense.


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    #3
    jimmy86
    Registered Users Posts: 131 ✭✭jimmy86


    Are you sure they didn't charge you for 500L over the phone? €247.80 sounds about right for that much.


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    #4
    BOBIDGE
    Registered Users Posts: 143 ✭✭BOBIDGE


    Thanks for replies.

    Ordered on 1/5/20 - 700l for 247.80
    Received 451l, leaving 249l.
    Refunded 27.95

    We escalated it to managerial level, with no success. Having no experience in this field, I wanted to canvass opinion. I expected closer to 80 euro. Not a huge amount but it is now matter of principal.


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    #5
    silver2020
    Registered Users Posts: 2,045 ✭✭✭silver2020


    Could you not have looked in your tank and made a rough guess. Most domestic tanks are 1100 litres. Quite easy to put a stick in, check the level and work out half a tank.


    Check their website for a 450L price or call up asking for price for 400L and use that as an example.
    Also get a quote from a couple of other local suppliers for 450L and use this as a comparison

    Usually there's about 3c-5c difference

    I do see that 499L on capital oil is €259 and one more litre @500L is €205.


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    #6
    BOBIDGE
    Registered Users Posts: 143 ✭✭BOBIDGE


    silver2020 wrote: »
    Could you not have looked in your tank and made a rough guess. Most domestic tanks are 1100 litres. Quite easy to put a stick in, check the level and work out half a tank.


    Check their website for a 450L price or call up asking for price for 400L and use that as an example.
    Also get a quote from a couple of other local suppliers for 450L and use this as a comparison

    Usually there's about 3c-5c difference

    I do see that 499L on capital oil is €259 and one more litre @500L is €205.

    As I said - inexperienced. We know now.

    As written, I expected to pay extra, based on an increased pro-rata figure - 451l vs. 700l. I wanted, however, to see was the figure returned a realistic figure to expect.

    We also ordered this a month ago, not on today's prices.


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    #7
    silver2020
    Registered Users Posts: 2,045 ✭✭✭silver2020


    Good for everyone to know to never order under 500L - It's always way more expensive as above shows.

    Some places offer "top-up" plans. These are expensive too as they top up be under 500L and charge appropriately.

    A fuel gauge is quite cheap to buy. My own favourite is the simple float rather than an electronic device https://purchase.ie/product/energy-saving/oil-tank-gauge


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