Buying from IKEA during lockdown

Probably - though can't say for definite as I don't know which one you're looking at
When you go into the warehouse you've got to go pick the induvidual bits off the shelf anyway. It's most likely a case that the whole lot together is listed in the system as having a total wight of more than a single person delivery so computer says no. Bought individually each piece is light enough to deliver to it's a green light.

The website usually lists which pieces are in any full assembly so if you get them all you should have what you need.

I ordered an office chair and after completing the transaction, the confirmation email indicated a delivery date of July 7th which is useless to me. So decided to cancel the order which was more fun.

Entered an online webchat which saw a further two hours of waiting before timing out and a complete waste of effort.

So messaged them my phone number which they called back on a few hours later, and the transaction was cancelled.

Not to bad in the end but clearly their supply chain isnt quick with delivery lead times like that

worlds goodest teecher wrote: »

Ikea seem to be still operating a delivery service on some of its products but not all. I am trying to buy a couple of wardrobes but they are "not available for delivery". However if I select all the individual items contained in the Package Details for that product they are available for delivery. If I order all these parts individually and download the wardrobe assembly instructions, am I going to have everything to complete the wardrobe?

Click on Product details on the wardrobe you want then click on package details and it will list everything included broken down by item number.

IKEA aren’t/can’t deliver anything that requires 2-person delivery. That’s why you can get the individual items but not the bigger one.

Ordered a bed about a month back. Got it within 2 weeks. I'm in Cork too.

We put in an order on April 7th .. I was told May 19th (today) for delivery and they haven't shown up - no contact, no update to the order page - it still says delivery today in a time slot long gone. I guess I'll be facing the long support queue wait tomorrow morning to see where our (tiny!) order is - we're talking a kids mattress and a couple of trestles.

In the same timeframe, we've ordered and received things from China, Germany, the UK and locally in Ireland.

I've got a huge amount of respect for the companies large and small who've managed to either stay in operation, or have changed how they work in order to maintain their business but all I've heard about IKEA in this period is complaints, so I guess their management haven't done as well as other companies here. Perhaps I'm being unfair to their Irish management but I just can't imagine the same situation exists for IKEA customers in Sweden.

grazer wrote: »

Answered my own question I think .... one of the items is too heavy for delivery. What a pain. It's just an outdoor chair.

That's it exactly. They have a social distance policy, so one person has to be able to lift the box.

I was looking at worktops and the largest cannot be delivered.

chillyspoon wrote: »

We put in an order on April 7th .. I was told May 19th (today) for delivery and they haven't shown up - no contact, no update to the order page - it still says delivery today in a time slot long gone. I guess I'll be facing the long support queue wait tomorrow morning to see where our (tiny!) order is - we're talking a kids mattress and a couple of trestles.

Call them. I waited 3 weeks for delivery.

The driver said they're flat out driving all over the country. Think of how busy IKEA is on a normal day and the amount of private "man with van" services that drive all over the country.
All of that has stopped and moved online. Add to the fact they may only fit 2 or 3 large orders on in a box truck.

Pain in the hole, but it's understandable they can't keep up.

Something strange going on ...

- I must say I ordered twice from them during lockdown, each time with pieces of furniture. First time anpost delivered everything, second time they used a courier - all items have arrived as per expected delivery dates (Midlands).

But now I am getting same error as an earlier poster - even when I am logged from my account, furniture appearing as available for online delivery can't be checked-out for delivery anymore (and that includes the item I've already ordered/received couple of weeks ago).

I thought there is a bug with their ordering system - but maybe there is an issue with their couriers ?!? they could update the website accordingly so that we don't waste our time...

I was placing an order and all items are “available for delivery” but when I entered the eircode most of the stuff became not available - “Unfortunately, your chosen delivery method can’t fulfill all items in your order.”

Before posting here I tried again so I could put exactly what the error message is but now some of the items CAN be delivered.

Is this because the items are not in stock? And why is it changing?

worlds goodest teecher wrote: »

Will their customer service start back as well? Seriously bad form to be taking orders with no way of amending order before dispatch.

Customer service is back

The live chat anyway

EDIT: Customer service agents on live chat are not currently able to amend orders or change the address. They can only cancel the whole order and refund. I nearly took that option but thought to double check the delivery dates available - earliest is the 23rd now

Unlikely, but all instructions are online anyway.

managed to place a new online order, with a reasonable delivery time - beginning of july - yay !