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Apple Pay

  • 25-11-2017 1:51pm
    #1
    CowboyTed
    Registered Users Posts: 796 ✭✭✭


    How much longer... Have you even got a expected date?

    Have you started the project to have Apple Pay?


«1

Comments

  • #2
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    CowboyTed wrote: »
    How much longer... Have you even got a expected date?

    Have you started the project to have Apple Pay?
    Hi there,

    Thanks for getting in touch with us through Boards.

    We've no up date on this but we'll be sure to let everyone know if there is any change with this.

    Thanks again,
    Darren.


  • #3
    CowboyTed
    Registered Users Posts: 796 ✭✭✭CowboyTed


    Bank of Ireland: Darren wrote: »
    CowboyTed wrote: »
    How much longer... Have you even got a expected date?

    Have you started the project to have Apple Pay?
    Hi there,

    Thanks for getting in touch with us through Boards.

    We've no up date on this but we'll be sure to let everyone know if there is any change with this.

    Thanks again,
    Darren.
    Darren,

    Sorry.. But this answer (which is a stock answer from all in BOI) just cannot be acceptable...

    Is Bank of Ireland working on a Solution?

    If they have we would have expected that Bank of Ireland started months ago. Is it fair to presume this?

    If Yes, What is the Expected time of Delivery of the Solution...

    If No, Why did it take so long to start?

    Bank of Ireland has been very frustrating on this issues with a blackout of information, does Bank of Ireland find this as a productive method of communicating with a customer. 

    Failure to give us more information (expected date of delivery) would presume that Bank of Ireland has no plan for a solution and thus don't see this issues as a priority. This would suggest that Bank of Ireland is happy not having Apple Pay and are going to concentrate on other customer services. If this is the case, me and many of your customers are fine and we can consider our future banking needs.


  • #4
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    CowboyTed wrote: »
    Bank of Ireland: Darren wrote: »
    CowboyTed wrote: »
    How much longer... Have you even got a expected date?

    Have you started the project to have Apple Pay?
    Hi there,

    Thanks for getting in touch with us through Boards.

    We've no up date on this but we'll be sure to let everyone know if there is any change with this.

    Thanks again,
    Darren.
    Darren,

    Sorry.. But this answer (which is a stock answer from all in BOI) just cannot be acceptable...

    Is Bank of Ireland working on a Solution?

    If they have we would have expected that Bank of Ireland started months ago. Is it fair to presume this?

    If Yes, What is the Expected time of Delivery of the Solution...

    If No, Why did it take so long to start?

    Bank of Ireland has been very frustrating on this issues with a blackout of information, does Bank of Ireland find this as a productive method of communicating with a customer. 

    Failure to give us more information (expected date of delivery) would presume that Bank of Ireland has no plan for a solution and thus don't see this issues as a priority. This would suggest that Bank of Ireland is happy not having Apple Pay and are going to concentrate on other customer services. If this is the case, me and many of your customers are fine and we can consider our future banking needs.

    I'm sorry that you're unhappy with my answer, we don't have any further information on this.
    As mentioned please be assured that we will let everyone know through all our social media channels including on this post if we do get any update on this.

    Thanks again,
    Darren.


  • #5
    CowboyTed
    Registered Users Posts: 796 ✭✭✭CowboyTed


    Bank of Ireland: Darren wrote: »
    CowboyTed wrote: »
    Bank of Ireland: Darren wrote: »
    CowboyTed wrote: »
    How much longer... Have you even got a expected date?

    Have you started the project to have Apple Pay?
    Hi there,

    Thanks for getting in touch with us through Boards.

    We've no up date on this but we'll be sure to let everyone know if there is any change with this.

    Thanks again,
    Darren.
    Darren,

    Sorry.. But this answer (which is a stock answer from all in BOI) just cannot be acceptable...

    Is Bank of Ireland working on a Solution?

    If they have we would have expected that Bank of Ireland started months ago. Is it fair to presume this?

    If Yes, What is the Expected time of Delivery of the Solution...

    If No, Why did it take so long to start?

    Bank of Ireland has been very frustrating on this issues with a blackout of information, does Bank of Ireland find this as a productive method of communicating with a customer. 

    Failure to give us more information (expected date of delivery) would presume that Bank of Ireland has no plan for a solution and thus don't see this issues as a priority. This would suggest that Bank of Ireland is happy not having Apple Pay and are going to concentrate on other customer services. If this is the case, me and many of your customers are fine and we can consider our future banking needs.

    I'm sorry that you're unhappy with my answer, we don't have any further information on this.
    As mentioned please be assured that we will let everyone know through all our social media channels including on this post if we do get any update on this.

    Thanks again,
    Darren.
    Darren,
    I didn't state I was unhappy with your answer, I am unhappy with the Bank's answer. I presume you didn't create the policy on not communicating with the Bank's customers.
    So why is the bank not responding to thinks they actually know. Is there a project started for this solution? If not, the Bank's position is that they rate other issues more important, that's OK, Bank of Ireland doesn't need to give us what those are or why they are more important.
    But we do deserve the respect as a customer for years to know if or when you to have this issue addressed. 

    Not giving that information doesn't allow us to plan. That shows us that you don't care about our problems. I don't think Bank of Ireland wants to project this. So why does the bank continue with this policy of not informing their own customers by keeping them in the dark?

    Lastly, please don't try and personalise this.. We have been courteous from the start. We have treated you a the bank customer representatives. We can only ask this and you are representing the bank, we can't ring the CEO or the IT Department and we are not meant too. So when we ask a question for about 9 months we would expect an answer. 

    We are loyal customers who are sticking by Bank of Ireland on this issue but I think we deserve more respect than the refusal to answer these simple questions. Could Bank of Ireland give us a bit more respect and give us an actual update on where you are on this issue?


  • #6
    CowboyTed
    Registered Users Posts: 796 ✭✭✭CowboyTed


    No Answer yet?


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  • #7
    Bank of Ireland: Darren
    Closed Accounts Posts: 991 ✭✭✭Bank of Ireland: Darren


    CowboyTed wrote: »
    Bank of Ireland: Darren wrote: »
    CowboyTed wrote: »
    Bank of Ireland: Darren wrote: »
    CowboyTed wrote: »
    How much longer... Have you even got a expected date?

    Have you started the project to have Apple Pay?
    Hi there,

    Thanks for getting in touch with us through Boards.

    We've no up date on this but we'll be sure to let everyone know if there is any change with this.

    Thanks again,
    Darren.
    Darren,

    Sorry.. But this answer (which is a stock answer from all in BOI) just cannot be acceptable...

    Is Bank of Ireland working on a Solution?

    If they have we would have expected that Bank of Ireland started months ago. Is it fair to presume this?

    If Yes, What is the Expected time of Delivery of the Solution...

    If No, Why did it take so long to start?

    Bank of Ireland has been very frustrating on this issues with a blackout of information, does Bank of Ireland find this as a productive method of communicating with a customer.

    Failure to give us more information (expected date of delivery) would presume that Bank of Ireland has no plan for a solution and thus don't see this issues as a priority. This would suggest that Bank of Ireland is happy not having Apple Pay and are going to concentrate on other customer services. If this is the case, me and many of your customers are fine and we can consider our future banking needs.

    I'm sorry that you're unhappy with my answer, we don't have any further information on this.
    As mentioned please be assured that we will let everyone know through all our social media channels including on this post if we do get any update on this.

    Thanks again,
    Darren.
    Darren,
    I didn't state I was unhappy with your answer, I am unhappy with the Bank's answer. I presume you didn't create the policy on not communicating with the Bank's customers.
    So why is the bank not responding to thinks they actually know. Is there a project started for this solution? If not, the Bank's position is that they rate other issues more important, that's OK, Bank of Ireland doesn't need to give us what those are or why they are more important.
    But we do deserve the respect as a customer for years to know if or when you to have this issue addressed.

    Not giving that information doesn't allow us to plan. That shows us that you don't care about our problems. I don't think Bank of Ireland wants to project this. So why does the bank continue with this policy of not informing their own customers by keeping them in the dark?

    Lastly, please don't try and personalise this.. We have been courteous from the start. We have treated you a the bank customer representatives. We can only ask this and you are representing the bank, we can't ring the CEO or the IT Department and we are not meant too. So when we ask a question for about 9 months we would expect an answer.

    We are loyal customers who are sticking by Bank of Ireland on this issue but I think we deserve more respect than the refusal to answer these simple questions. Could Bank of Ireland give us a bit more respect and give us an actual update on where you are on this issue?

    Hi cowboyted,

    Please be assured that all feedback posted on all of our threads would be noted and passed on to management. Sorry again but at the moment we don't have any further information on Apple Pay. As mentioned we will be sure to let all of our customers know straight away if there is any change on this.
    If you're unhappy with this or any aspect of the service please see here to make an official complaint.


    Thanks again,
    Darren.


  • #8
    Wheety
    Registered Users, Registered Users 2 Posts: 5,512 ✭✭✭Wheety


    They're not going to give you the answer you want until they launch it. plenty of banks in Ireland have it already. Vote with your feet and when the bank asks why you're leaving, tell them.

    My current account and our joint bills account (different banks) both have android and apple pay.


  • #9
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    The Irish Independent states:
    “A spokesman for Bank of Ireland said that it is not planning to incorporate the technology.”
    The article was written by Adrian Weckler on 23rd Nov 2017 under the title:
    “Tap more than your feet as charities and buskers go digital”.

    I’ve waited patiently for months as a loyal customer to be disappointed by this response. This, along with the serious cut backs of customer service staff in local branches shows yet another example of the lack of focus on customer service & care. This is not a reflection on the customer service staff but a reflection on how the hierarchy of BOI views customer service & care. These constant cut backs have finally brought me to a decision to change banks as I feel I will receive the services I want elsewhere and hopefully more care.


  • #10
    CowboyTed
    Registered Users Posts: 796 ✭✭✭CowboyTed


    Bank of Ireland: Darren wrote: »
    CowboyTed wrote: »
    Bank of Ireland: Darren wrote: »
    CowboyTed wrote: »
    Bank of Ireland: Darren wrote: »
    CowboyTed wrote: »
    How much longer... Have you even got a expected date?

    Have you started the project to have Apple Pay?
    Hi there,

    Thanks for getting in touch with us through Boards.

    We've no up date on this but we'll be sure to let everyone know if there is any change with this.

    Thanks again,
    Darren.
    Darren,

    Sorry.. But this answer (which is a stock answer from all in BOI) just cannot be acceptable...

    Is Bank of Ireland working on a Solution?

    If they have we would have expected that Bank of Ireland started months ago. Is it fair to presume this?

    If Yes, What is the Expected time of Delivery of the Solution...

    If No, Why did it take so long to start?

    Bank of Ireland has been very frustrating on this issues with a blackout of information, does Bank of Ireland find this as a productive method of communicating with a customer.

    Failure to give us more information (expected date of delivery) would presume that Bank of Ireland has no plan for a solution and thus don't see this issues as a priority. This would suggest that Bank of Ireland is happy not having Apple Pay and are going to concentrate on other customer services. If this is the case, me and many of your customers are fine and we can consider our future banking needs.

    I'm sorry that you're unhappy with my answer, we don't have any further information on this.
    As mentioned please be assured that we will let everyone know through all our social media channels including on this post if we do get any update on this.

    Thanks again,
    Darren.
    Darren,
    I didn't state I was unhappy with your answer, I am unhappy with the Bank's answer. I presume you didn't create the policy on not communicating with the Bank's customers.
    So why is the bank not responding to thinks they actually know. Is there a project started for this solution? If not, the Bank's position is that they rate other issues more important, that's OK, Bank of Ireland doesn't need to give us what those are or why they are more important.
    But we do deserve the respect as a customer for years to know if or when you to have this issue addressed.

    Not giving that information doesn't allow us to plan. That shows us that you don't care about our problems. I don't think Bank of Ireland wants to project this. So why does the bank continue with this policy of not informing their own customers by keeping them in the dark?

    Lastly, please don't try and personalise this.. We have been courteous from the start. We have treated you a the bank customer representatives. We can only ask this and you are representing the bank, we can't ring the CEO or the IT Department and we are not meant too. So when we ask a question for about 9 months we would expect an answer.

    We are loyal customers who are sticking by Bank of Ireland on this issue but I think we deserve more respect than the refusal to answer these simple questions. Could Bank of Ireland give us a bit more respect and give us an actual update on where you are on this issue?

    Hi cowboyted,

    Please be assured that all feedback posted on all of our threads would be noted and passed on to management. Sorry again but at the moment we don't have any further information on Apple Pay. As mentioned we will be sure to let all of our customers know straight away if there is any change on this.
    If you're unhappy with this or any aspect of the service please see here to make an official complaint.


    Thanks again,
    Darren.
    Darren,

    I refer to my earlier questions... They are simple questions ask as a customer of your bank, I believe I should be planning for the future... I own a business and deposit large sums in your bank...

    Darren, I didn't ask for your personal knowledge, I asked for the banks actual answer, please don't try and personalise it ask your own. That is a basic insult to our intelligence.  

    I ask a business customer as your bank. I need to plan my activities and your refusal to answer says we should find alternative banking solutions...

    So simply am I banking with Bank of Ireland with a plan or moving to another bank? The questions above would give an answer.

    Please don't give that stock answer again. We are real customers who deserve a real answer.


  • #11
    CowboyTed
    Registered Users Posts: 796 ✭✭✭CowboyTed


    Wheety wrote: »
    They're not going to give you the answer you want until they launch it. plenty of banks in Ireland have it already. Vote with your feet and when the bank asks why you're leaving, tell them.

    My current account and our joint bills account (different banks) both have android and apple pay.
    Wheety,

    Thanks for your response... I have €500k+ on deposit in BOI with a 50k mortgage.... Luckily we expect to push that above a million in the next year.

    I work heavily in the banking IT sector abroad. We need to show that we are highly IT banking savvy. 

    Who would you recommend for our business?


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  • #12
    Tow
    Registered Users, Registered Users 2 Posts: 8,125 ✭✭✭Tow


    BOI outsourced their IT ~15 years ago.  So everything has by and large stagnated since them.  When SEPA came along they ended up outsourcing their payment processing to 'An American Bank', see Dáil records.  They started a project (~1bn over 5 years) to replace their core system and bring processing back in house etc.   This is currently eating resources, but hopefully, if it succeeds BOI will have once again have world class IT...  
    https://www.irishtimes.com/business/financial-services/bank-of-ireland-reviews-900m-technology-plan-as-new-ceo-arrives-1.3241697
    At a guess, there is little chance of Apple Pay being integrated into their current legacy systems.

    When is the money (including lost growth) Michael Noonan took in the Pension Levy going to be paid back?



  • #13
    CowboyTed
    Registered Users Posts: 796 ✭✭✭CowboyTed


    When is BOI going to answer my questions?


  • #14
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi CowboyTed,

    Darren has provided a link to our complaints process if you should wish to raise a formal complaint about this or any other aspect of our service.


    We're unable to assist you further with this query and the replies you've received here are official Bank of Ireland responses. As mentioned, when we do have any information in relation to mobile payments we'll let our customers know.

    Thanks
    Tara


  • #15
    Bryanholland
    Registered Users Posts: 2 ✭Bryanholland


    Very Annoyed customer
    What is wrong with Bank of Ireland?!!!
    Are they afraid to let us use Apple Pay with Bank of Ireland visa & Mastercard? Or is it greed again? Just got a new Apple phone and was so disappointed and annoyed that I CANNOT use Apple Pay on my phone. I am thinking of changing to AIB. Are Bank of Ireland to mean to put in a simple program like Apple Pay up on there systems!! Maybe they might think about there loyal customers and get Apple Pay ASAP Please!!!!


  • #16
    CowboyTed
    Registered Users Posts: 796 ✭✭✭CowboyTed


    Bank of Ireland: Tara wrote: »
    Hi CowboyTed,

    Darren has provided a link to our complaints process if you should wish to raise a formal complaint about this or any other aspect of our service.


    We're unable to assist you further with this query and the replies you've received here are official Bank of Ireland responses. As mentioned, when we do have any information in relation to mobile payments we'll let our customers know.

    Thanks
    Tara

    I have asked questions, they are simple questions which if the bank cares about customer Carr should have no problem answering...
    I am doing this in good faith and am being treated like I am complaining.
    The questions are simple:
    Have you a project setup to deliver Apple Pay and when do they intend to deliver?

    That allows your customers like me to plan?
    Why do you treat me with such disrespect? As a customer do I not deserve the minimum of the truth?
    Please could explain why you are not releasing information which is readily available in your company


  • #17
    Caroleia
    Registered Users Posts: 129 ✭✭Caroleia


    I just want to row in here and say I'm really disappointed to hear that there's on plan to introduce Apple pay anytime soon. May also now vote with my feet..


  • #18
    368100
    Closed Accounts Posts: 2,067 ✭✭✭368100


    [Deleted User] wrote: »
    The Irish Independent states:
    “A spokesman for Bank of Ireland said that it is not planning to incorporate the technology.”
    The article was written by Adrian Weckler on 23rd Nov 2017 under the title:
    “Tap more than your feet as charities and buskers go digital”.

    I’ve waited patiently for months as a loyal customer to be disappointed by this response. This, along with the serious cut backs of customer service staff in local branches shows yet another example of the lack of focus on customer service & care. This is not a reflection on the customer service staff but a reflection on how the hierarchy of BOI views customer service & care. These constant cut backs have finally brought me to a decision to change banks as I feel I will receive the services I want elsewhere and hopefully more care.

    The Indo quote from a BOI rep is very definitive. Not " no plans in near future" , just "no plans".

    I'd suspect that they need their core banking system install to happen before they could bring apple/android pay in ....and that's fairly behind schedule.

    Seems nonsensicle to say no plans at all to incorporate the technology....shooting themselves in foot but given some of the other decisions made on services, I wouldn't be overly shocked if this was the case


  • #19
    Bank of Ireland: Sarah
    Closed Accounts Posts: 1,640 ✭✭✭Bank of Ireland: Sarah


    CowboyTed wrote: »

    I have asked questions, they are simple questions which if the bank cares about customer Carr should have no problem answering...
    I am doing this in good faith and am being treated like I am complaining.
    The questions are simple:
    Have you a project setup to deliver Apple Pay and when do they intend to deliver?

    That allows your customers like me to plan?
    Why do you treat me with such disrespect? As a customer do I not deserve the minimum of the truth?
    Please could explain why you are not releasing information which is readily available in your company


    Hi CowboyTed,

    We're sorry that you feel we have disrespected you. We certainly didn't intend this at all. However I'm afraid we can't offer any further information here on Apple Pay as we don't have an update. We will post here on Boards as soon as we do.

    Thanks,
    Sarah


  • #20
    cupthehand1
    Registered Users Posts: 252 ✭✭cupthehand1


    I'll just leave this here Bank of Ireland - something for you guys to think about for around 2030 or sometime :rolleyes:


    Ulster Bank reveals new Face ID functionality for iPhone X users



    "..........Ulster Bank has become one of the first banks in Ireland to enable customers to access its banking app using Face ID on the new Apple iPhone X.

    Customers who use the app can still use their PIN to log in as well as Touch ID......"



    https://www.siliconrepublic.com/enterprise/face-id-ulster-bank-iphone-x


  • #21
    Ally Dick
    Registered Users, Registered Users 2 Posts: 12,715 ✭✭✭✭Ally Dick


    Tow wrote: »
    BOI outsourced their IT ~15 years ago.  So everything has by and large stagnated since them.  When SEPA came along they ended up outsourcing their payment processing to 'An American Bank', see Dáil records.  They started a project (~1bn over 5 years) to replace their core system and bring processing back in house etc.   This is currently eating resources, but hopefully, if it succeeds BOI will have once again have world class IT...  
    https://www.irishtimes.com/business/financial-services/bank-of-ireland-reviews-900m-technology-plan-as-new-ceo-arrives-1.3241697
    At a guess, there is little chance of Apple Pay being integrated into their current legacy systems.
    They outsourced their IT development to Accenture 3 years ago. Now everything is too costly to implement as Accenture charge a fortune. The new IT system is being cannibalised by consultants and contractors too, and may never see the light of day. Apple Pay is further back in the queue. I'd say it's five years away, once the new system goes in


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  • #22
    CowboyTed
    Registered Users Posts: 796 ✭✭✭CowboyTed


    cupthehand1 wrote: »
    I'll just leave this here Bank of Ireland - something for you guys to think about for around 2030 or sometime :rolleyes:


    Ulster Bank reveals new Face ID functionality for iPhone X users



    "..........Ulster Bank has become one of the first banks in Ireland to enable customers to access its banking app using Face ID on the new Apple iPhone X.

    Customers who use the app can still use their PIN to log in as well as Touch ID......"



    https://www.siliconrepublic.com/enterprise/face-id-ulster-bank-iphone-x

    Yea it is highly annoying... I own a iPhone X and an Apple watch... Face ID stuff is really good, very fast...

    We are all apple in our company, I suggested a few years back we might look at Windows PCs and was greeted with a mutiny from my employees even the ones that are Android mobile users... 

    Everything with BOI is getting harder and harder... Really like the branch staff but I am getting to a stage where they we have to look at a move...

    By the way, who do we go to... Who has the best mix of Technology banking and customer care on the market at the moment? Any thoughts would be appreciated.


  • #23
    Danbo!
    Closed Accounts Posts: 3,942 ✭✭✭Danbo!


    CowboyTed wrote: »
    Yea it is highly annoying... I own a iPhone X and an Apple watch... Face ID stuff is really good, very fast...

    We are all apple in our company, I suggested a few years back we might look at Windows PCs and was greeted with a mutiny from my employees even the ones that are Android mobile users... 

    Everything with BOI is getting harder and harder... Really like the branch staff but I am getting to a stage where they we have to look at a move...

    By the way, who do we go to... Who has the best mix of Technology banking and customer care on the market at the moment? Any thoughts would be appreciated.

    I just moved from permanent tsb to aib and am very happy with their online services, although ptsb left a lot to be desired. Main reason was moving mortgage but would recommend their day to day services now that I’ve used them.

    Apple Pay on debit and credit cards, FaceID for mobile app, quick balance check on app (just open the app and hold a button, without logging in). The app is still letterboxed on the iPhone X but I can live with that. Their online banking is excellent too, with tools for budgeting, etc, that automatically categorise all your transactions.

    Customer care so far has been good, although they were vying for my business initially as a mortgage customer. I’ve only had to call them once for something unrelated to mortgage and it was sorted very quickly.


  • #24
    Boards.ie: Mark
    Boards.ie Employee Posts: 5,461 ✭✭✭✭✭Boards.ie: Mark
    Boards.ie Employee


    Mod: Hi folks, this is a thread to discuss Apple Pay in relation to Bank of Ireland. If you'd like to discuss other banks, please head over to the Banking forum.

    How can I? User's guide to some features on the new site



  • #25
    Beldub01
    Registered Users Posts: 18 ✭Beldub01


    I’m on a salary of 90k , my wife is a barrister- I have no idea what’s she on - don’t care , never asked
    I will be moving away from bank of ireland within next month - they never even offered me a credit card?! Just had a few more pressing matters on my mind
    Important to vote with your feet and leave BOI unless you are tied to them
    Similarly with Virgin media and their crap tv service and box only Sky doesn’t service our apartment block - so Im stuck without BTSports for the foreseeable


  • #26
    368100
    Closed Accounts Posts: 2,067 ✭✭✭368100


    Beldub01 wrote: »
    I’m on a salary of 90k , my wife is a barrister- I have no idea what’s she on - don’t care , never asked
    I will be moving away from bank of ireland within next month - they never even offered me a credit card?! Just had a few more pressing matters on my mind
    Important to vote with your feet and leave BOI unless you are tied to them
    Similarly with Virgin media and their crap tv service and box only Sky doesn’t service our apartment block - so Im stuck without BTSports for the foreseeable

    Did you apply for a credit card? Banks are not allowed to offer unsolicited credit (these days)


  • #27
    Beldub01
    Registered Users Posts: 18 ✭Beldub01


    368100 wrote: »
    Did you apply for a credit card? Banks are not allowed to offer unsolicited credit (these days)

    To be honest no , but I seem to have fallen between the cracks a bit , they haven’t contacted me about anything literally in years - not one call - - you’d expect a little more effort from them - I m also mortgage free and we have no kids
    But my main motive is apple pay - pretty backwards looking bank not to make this a priority- as I said vote with your feet


  • #28
    misschoo
    Registered Users Posts: 303 ✭✭misschoo


    Any update on Apple Pay a year later Bank of Ireland?? It’s unbelievable that you are so far behind the times!


  • #29
    misschoo
    Registered Users Posts: 303 ✭✭misschoo


    Any update on Apple Pay a year later Bank of Ireland?? It’s unbelievable that you are so far behind the times!


  • #30
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Hi misschoo,

    Thanks for posting.

    As mentioned above, as soon as we've any update on mobile payments we will let customers know.

    Thanks
    Tara


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  • #31
    eugyoung
    Registered Users Posts: 7 ✭eugyoung


    Bank of Ireland where is Apple Pay I have banked with you as a priemer account holder for 20 year and I'm running out of patience with you on apple and android pay I want to know when you will enable this service or our 20 year relationship will have to come to a end I have also got British bank accounts and they all support apple pay please resolve this ASAP 


  • #32
    ratracer
    Registered Users, Registered Users 2 Posts: 3,314 ✭✭✭ratracer


    eugyoung wrote: »
    Bank of Ireland where is Apple Pay I have banked with you as a priemer account holder for 20 year and I'm running out of patience with you on apple and android pay I want to know when you will enable this service or our 20 year relationship will have to come to a end I have also got British bank accounts and they all support apple pay please resolve this ASAP 

    +1 on this query! What is the delay in implementing Apple Pay, and is there any launch date in the foreseeable future?
    Banks offer very little customer service these days, and the very least they need to do is to keep convenience for their customers. I’ve been a patient long term BOI customer, but not having this facility is enough to make me question my bank loyalty!


  • #33
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi there,

    Thanks for getting in touch.

    We currently do not have plans to introduce Apply Pay.

    If this changes we will update it here and on our websites.

    Thank you for your continued interest.

    Lorna


  • #34
    ratracer
    Registered Users, Registered Users 2 Posts: 3,314 ✭✭✭ratracer


    Bank of Ireland: Lorna wrote: »
    Hi there,

    Thanks for getting in touch.

    We currently do not have plans to introduce Apply Pay.

    If this changes we will update it here and on our websites.

    Thank you for your continued interest.

    Lorna

    Thanks for the prompt reply Lorna, though it is a very disappointing answer to be honest. I guess I’ll have to look at other banking options.


  • #35
    CowboyTed
    Registered Users Posts: 796 ✭✭✭CowboyTed


    Bank of Ireland: Lorna wrote: »
    Hi there,

    Thanks for getting in touch.

    We currently do not have plans to introduce Apply Pay.

    If this changes we will update it here and on our websites.

    Thank you for your continued interest.

    Lorna
    Lorna,

    So you are saying there is no plan... That means you haven't even planned for it. So the best time could be 18 months minimum, if even a planned project done in that time in Bank of Ireland.

    I would point this is becoming embarrassing to Bank of Ireland. Could we ask what has higher priority in Bank of Ireland and how this is other priority is better than your competitors especially in the Information Technology space.

    And just confirm you have no plans to implement ApplePay (or Google Pay), this is to say that this technology is not going to be embraced. You are effectively taking a stance like Bill Gates when he said [font=arial, sans-serif] "The [/font][font=arial, sans-serif]internet is just a passing fad[/font][font=arial, sans-serif]"...[/font]


    [font=arial, sans-serif]Are Bank of Ireland saying that Apple Pay [/font](and Google Pay)[font=arial, sans-serif] is some passing fad?[/font]


  • #36
    Bank of Ireland: Lorna
    Closed Accounts Posts: 423 ✭✭Bank of Ireland: Lorna


    Hi CowboyTed,

    Thanks for your feedback.

    We're sorry that you are unhappy with the responses that we're able to give. We can help with general banking queries here on Boards.

    We will notify our customers on any changes to products or services as information becomes available to us.

    We will not be able to discuss business sensitive information here on Boards, which would include future development plans.

    Thanks,

    Lorna


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  • #37
    cloudhopper19
    Registered Users Posts: 267 ✭✭cloudhopper19


    I was a BOI customer for 26 years but fed up waiting for them to get with the times. I switched to AIB very easy to do online and they support apple pay. Also revolut now support apple pay in Ireland. Both easy to set up and straight forward. 


  • #38
    grape86
    Registered Users Posts: 36 ✭grape86


    I will be switching Bank also because of this.. get with the times BOI!!


  • #39
    Bob24
    Registered Users, Registered Users 2 Posts: 10,905 ✭✭✭✭Bob24


    grape86 wrote: »
    I will be switching Bank also because of this.. get with the times BOI!!
    Quite frankly, if you want Apple Pay your are right and this is the only way to go.

    There has been numerous threads on this forum about Apple Pay in the past few years and they all go the same way: people ask about it and express their frustration, Bank of Ireland reps give an vague reply saying this is not planned for in the near future, and then after a few pages of complaints the thread eventually gets closed if it doesn't dry up on its own. See exemple of such a previous thread and I assume this one will just be the same: https://www.boards.ie/ttfthread/2057928423/


  • #40
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    in Apr 2018 you announced that Apple & Google pay options would be coming to your offerings

    https://www.independent.ie/business/irish/bank-of-ireland-reveal-apple-pay-and-android-pay-are-on-the-way-for-its-customers-36851458.html

    Its 15 months since that announcement

    Can you confirm that you are taking the piss and have no intentions of implementing these services and that customers should look to other more modern banks instead


  • #41
    Bank of Ireland: Tara
    Closed Accounts Posts: 2,346 ✭✭✭Bank of Ireland: Tara


    Deleted User wrote: »
    in Apr 2018 you announced that Apple & Google pay options would be coming to your offerings

    https://www.independent.ie/business/irish/bank-of-ireland-reveal-apple-pay-and-android-pay-are-on-the-way-for-its-customers-36851458.html

    Its 15 months since that announcement

    Can you confirm that you are taking the piss and have no intentions of implementing these services and that customers should look to other more modern banks instead


    Hi DaCor,

    Thanks for posting. As mentioned, we do not have any update or information in relation to mobile payments and we will let our customers know if this changes via our websites.

    Thanks
    Tara


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  • #42
    [Steve]
    Registered Users, Registered Users 2 Posts: 194 ✭✭[Steve]


    Have to agree with the countless threads and discussions elsewhere online. Bank of Ireland seems to be stuck in the mid-2000's with the adoption of any new technology.

    1. No Apple/Android/Samsung Pay support - while your competitors are miles ahead.
    2. Your iOS/Android apps, while functional, do not support biometric authentication, still relying on archaic PIN codes, DOB, phone numbers, etc. (iPad app especially is clunky and poorly made). Again, something that AIB, KBC, etc all support.
    3. Your website makes completing simple transactions or payments more complicated than you would experience with other banks.

    The only positive thing I can say about BOI is your customer support lines. Whenever I have to call the issues are resolved and done so efficiently. Otherwise it feels like I'm stepping into 2009 instead of 2019 when using your services.

    The fact that I prefer viewing my Bank of Ireland balance through the KBC app should speak volumes.

    Nothing will change, a BOI rep will reply with a canned response. Just more feedback about how poor BOI really has become.


  • #43
    Bank of Ireland: Alison
    Closed Accounts Posts: 1,060 ✭✭✭Bank of Ireland: Alison


    Thanks Steve for joining the thread.

    Although we're not in a position here to make these changes we do appreciate the comments and feedback and you can be reassured it's passed onto our Digital and Development Team. Appreciate the positive mention for our Advisors by phone.

    Many thanks
    Alison


  • #44
    Bryanholland
    Registered Users Posts: 2 ✭Bryanholland


    Bank of Ireland: Darren wrote: »
    CowboyTed wrote: »
    Bank of Ireland: Darren wrote: »
    CowboyTed wrote: »
    How much longer... Have you even got a expected date?

    Have you started the project to have Apple Pay?
    Hi there,

    Thanks for getting in touch with us through Boards.

    We've no up date on this but we'll be sure to let everyone know if there is any change with this.

    Thanks again,
    Darren.
    Darren,

    Sorry.. But this answer (which is a stock answer from all in BOI) just cannot be acceptable...

    Is Bank of Ireland working on a Solution?

    If they have we would have expected that Bank of Ireland started months ago. Is it fair to presume this?

    If Yes, What is the Expected time of Delivery of the Solution...

    If No, Why did it take so long to start?

    Bank of Ireland has been very frustrating on this issues with a blackout of information, does Bank of Ireland find this as a productive method of communicating with a customer. 

    Failure to give us more information (expected date of delivery) would presume that Bank of Ireland has no plan for a solution and thus don't see this issues as a priority. This would suggest that Bank of Ireland is happy not having Apple Pay and are going to concentrate on other customer services. If this is the case, me and many of your customers are fine and we can consider our future banking needs.

    I'm sorry that you're unhappy with my answer, we don't have any further information on this.
    As mentioned please be assured that we will let everyone know through all our social media channels including on this post if we do get any update on this.

    Thanks again,
    Darren.

    Who in bank of Ireland can make a decision to get Apple Pay?
    We your customers want Apple Pay. Most retail stores have it.We have being waiting 5 years!
    We want normal customer service. Ever other bank have it. 
    Tell us please if you can or not able to give us Apple Pay.
    Then we can go to another bank or stay with the old fashioned/behind the times bank of Ireland 
    Thanks 


  • #45
    Bank of Ireland: Kathryne
    Closed Accounts Posts: 218 ✭✭Bank of Ireland: Kathryne


    Hi Bryanholland,

    Thanks for reaching out to us here.

    We intend to integrate phone payments in the future but we can't currently confirm timings. We will be sure to share any new updates we have here on Boards and across our social channels.

    Many thanks,
    Kat


  • #46
    FionnK86
    Registered Users, Registered Users 2 Posts: 1,213 ✭✭✭FionnK86


    Bank of Ireland: Kathryne wrote: »
    Hi Bryanholland,

    Thanks for reaching out to us here.

    We intend to integrate phone payments in the future but we can't currently confirm timings. We will be sure to share any new updates we have here on Boards and across our social channels.

    Many thanks,
    Kat
    The AIB app is at 4.33.18 & it's updated practically every month (12 updates since last year), the BOI app on the other hand is at 1.7.8 & it's last update was 2 years ago, 5 updates in last 5 years

    It's really frustrating seeing my friends ordering a beer with their apple watch or phone at the bar, while I need to carry around another piece of plastic with me everywhere I go.

    BOI is my only account since I opened it 5 years ago but it's really starting to annoy me how obsolete the application is, and how there seems to be very little movement on getting Apple Pay. I understand systems need to be tested, but whoever has the date on the whiteboard in BOI head office needs to get the finger out.

    This comes down to the 4 reps on this site too, please ensure you relay this information back to the team...

    I will be applying for a mortgage in next year, and will move my account to AIB if there's been no update on this by March 2020. 


  • #47
    mosesgun
    Registered Users Posts: 198 ✭✭mosesgun


    FionnK86 wrote: »
    Bank of Ireland: Kathryne wrote: »
    Hi Bryanholland,

    Thanks for reaching out to us here.

    We intend to integrate phone payments in the future but we can't currently confirm timings. We will be sure to share any new updates we have here on Boards and across our social channels.

    Many thanks,
    Kat
    The AIB app is at 4.33.18 & it's updated practically every month (12 updates since last year), the BOI app on the other hand is at 1.7.8 & it's last update was 2 years ago, 5 updates in last 5 years

    It's really frustrating seeing my friends ordering a beer with their apple watch or phone at the bar, while I need to carry around another piece of plastic with me everywhere I go.

    BOI is my only account since I opened it 5 years ago but it's really starting to annoy me how obsolete the application is, and how there seems to be very little movement on getting Apple Pay. I understand systems need to be tested, but whoever has the date on the whiteboard in BOI head office needs to get the finger out.

    This comes down to the 4 reps on this site too, please ensure you relay this information back to the team...

    I will be applying for a mortgage in next year, and will move my account to AIB if there's been no update on this by March 2020. 
    I've been banking with BOI for many years and share your frustration. However, rather than wait, I've just got myself a Revolut card. Haven't used my bank of Ireland Debit card since I got the revolt card. Just transfer money from my current account to my revolut account when I need to. Takes about 20 seconds. I now can use apple pay from my phone like all my AIB banking friends! The flexibility and control it gives you is great and the app gives brilliant analytical info so you can see how you're spending all your money. 


  • #48
    FionnK86
    Registered Users, Registered Users 2 Posts: 1,213 ✭✭✭FionnK86


    mosesgun wrote: »
    I've been banking with BOI for many years and share your frustration. However, rather than wait, I've just got myself a Revolut card. Haven't used my bank of Ireland Debit card since I got the revolt card. Just transfer money from my current account to my revolut account when I need to. Takes about 20 seconds. I now can use apple pay from my phone like all my AIB banking friends! The flexibility and control it gives you is great and the app gives brilliant analytical info so you can see how you're spending all your money. 

    Hi Mosesgun,

    I’ve considered Revolut, but want to keep all my banking with one provider so I don’t have to transfer each time.

    I’m going into AIB during the week to open an account, not even a response on this from BOI!


  • #49
    mosesgun
    Registered Users Posts: 198 ✭✭mosesgun


    FionnK86 wrote: »
    mosesgun wrote: »
    I've been banking with BOI for many years and share your frustration. However, rather than wait, I've just got myself a Revolut card. Haven't used my bank of Ireland Debit card since I got the revolt card. Just transfer money from my current account to my revolut account when I need to. Takes about 20 seconds. I now can use apple pay from my phone like all my AIB banking friends! The flexibility and control it gives you is great and the app gives brilliant analytical info so you can see how you're spending all your money. 

    Hi Mosesgun,

    I’ve considered Revolut, but want to keep all my banking with one provider so I don’t have to transfer each time.

    I’m going into AIB during the week to open an account, not even a response on this from BOI!
    Fair play to you. It's staggering really their lack of a coherent strategy with this. Surely people must be leaving every day because of it. 


  • #50
    Cheezypuf
    Registered Users Posts: 31 ✭Cheezypuf


    I have a BOI commercial credit card. I’ve tried to register it with Apple Pay but I get a message saying the card issuer doesn’t support Apple Pay. Any thoughts?


  • #51
    Bank of Ireland Reps
    Closed Accounts Posts: 1,293 ✭✭✭Bank of Ireland Reps


    Cheezypuf wrote: »
    I have a BOI commercial credit card.  I’ve tried to register it with Apple Pay but I get a message saying the card issuer doesn’t support Apple Pay.  Any thoughts?
    Hi There, 

    Thanks for getting in touch with us here today. To look into this further we would recommend that you raise this with our credit card services team directly on 0818 251 251 and our colleagues here will be more than happy to help with this. The team is available Monday to Friday from 9am to 5pm.

    We hope this helps.

    Thanks Jen


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