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GSM line fault

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  • 17-02-2019 7:30pm
    #1
    jazzermurphy
    Registered Users Posts: 60 ✭✭


    Hi
    I've been getting a GSM line fault every other hour for the last 24 hours. I have tried disabling and re enabling the gsm and reconnecting to securecomm, this clears the fault but it comes back again shortly after.
    Could this be weather related and the strong winds we have been having?
    Any help appreciated
    Thanks


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    #2
    altor
    Registered Users Posts: 11,651 ✭✭✭✭altor


    jazzermurphy wrote: »
    Hi
    I've been getting a GSM line fault every other hour for the last 24 hours. I have tried disabling and re enabling the gsm and reconnecting to securecomm, this clears the fault but it comes back again shortly after.
    Could this be weather related and the strong winds we have been having?
    Any help appreciated
    Thanks

    Could be but you should not need to rescan to clear the fault.
    Have you the latest software on the GSM?

    www.altor.ie



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    #3
    jazzermurphy
    Registered Users Posts: 60 ✭✭jazzermurphy


    altor wrote:
    Could be but you should not need to rescan to clear the fault. Have you the latest software on the GSM?

    jazzermurphy wrote:
    Hi I've been getting a GSM line fault every other hour for the last 24 hours. I have tried disabling and re enabling the gsm and reconnecting to securecomm, this clears the fault but it comes back again shortly after. Could this be weather related and the strong winds we have been having? Any help appreciated Thanks

    altor wrote:
    Could be but you should not need to rescan to clear the fault. Have you the latest software on the GSM?


    The GSM software version is 1.4.0


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    #4
    altor
    Registered Users Posts: 11,651 ✭✭✭✭altor


    jazzermurphy wrote: »
    The GSM software version is 1.4.0

    The latest version would be 1.4.2
    Updating the software would be an option to get done as for some reason it seems to be staying connected when the line drops off.

    www.altor.ie



  • Options
    #5
    jazzermurphy
    Registered Users Posts: 60 ✭✭jazzermurphy


    altor wrote: »
    The latest version would be 1.4.2
    Updating the software would be an option to get done as for some reason it seems to be staying connected when the line drops off.

    Can I update myself without the computer software?
    Or can it be updated remotely?


  • Options
    #6
    altor
    Registered Users Posts: 11,651 ✭✭✭✭altor


    jazzermurphy wrote: »
    Can I update myself without the computer software?
    Or can it be updated remotely?

    Can be done remotely

    www.altor.ie



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    #7
    jazzermurphy
    Registered Users Posts: 60 ✭✭jazzermurphy


    altor wrote: »
    The latest version would be 1.4.2
    Updating the software would be an option to get done as for some reason it seems to be staying connected when the line drops off.
    altor wrote: »
    Can be done remotely

    Thanks. Is that a service you can offer?


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    #8
    altor
    Registered Users Posts: 11,651 ✭✭✭✭altor


    jazzermurphy wrote: »
    Thanks. Is that a service you can offer?

    Can do once you have engineer access, feel free to send me a pm

    www.altor.ie



  • Options
    #9
    Chestvalve
    Banned (with Prison Access) Posts: 40 ✭Chestvalve


    Thanks got to disable alarm.


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