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Faulty Lidl Pressure Cooker

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  • 19-10-2020 4:36pm
    #1
    Peig Sayers
    Registered Users Posts: 1,075 ✭✭✭


    In early January I bought a pressure cooker from Lidl. I'd been looking at it over Christmas and had some extra cash in January so bought it. It cost €60. I can't find the receipt. I always pay by credit card and it wouldn't matter if I lost the receipt as I'd still have a record of it. Unfortunately I had some extra cash on me and used that instead.

    Fast forward to June when it stopped working. Contacted Lidl who told me to contact Germany which I did. After a lot of faffing about they said they would repair it for me as they did not have a replacement. A few weeks later I get the electronic panel for the front of it in the post! I emailed and said what did they expect me to do with that as I certainly wasn't going to attempt a repair on a pressure cooker!

    Sorry, they said, that was a mistake! Return the pressure cooker to us and sent me a pre-paid postage label. I did this. A month later they said it was on its way back to me. I received it a few weeks later with the arse pushed into the body of it and the bottom base off it. I sent them pics and they said, sorry, send it back to us! This I did. Another month passed and today I get an email to say they cannot repair it. Please give your bank details for a refund.

    Great, I think, at last. Gave them my details and then get another email to say please provide proof of purchase!

    FFS - if I had a receipt I'd have gone back to the store for a refund! :mad:
    I emailed to say that the pressure cooker was only on sale in December/January and it's still under guarantee. If they cannot repair or replace it then surely they should refund, whether or not I have proof of purchase?

    Really annoyed over this. Its been dragging on since June. They spent that €60 on the three lots of parcel postage!

    Is there anything I can do? They still have the pressure cooker.


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    #2
    Truckermal
    Registered Users Posts: 6,048 ✭✭✭Truckermal


    Maybe try Lidl customer service again or through their Twitter page with that post above, in fairness they are normally very good.


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    #3
    The Continental Op
    Registered Users Posts: 6,209 ✭✭✭The Continental Op


    If you don't have a receipt thats the end of it for many retailers including Lidl. You can often get a repair or a replacement of some items without showing a receipt but when it comes to a refund I've never heard of it without one.

    However in this case Lidl somehow managed to destroy a item of yours. They can't repair it or replace it so on that bases you should be able to push through a refund.

    I would contact them and say sorry I don't have proof of purchase but I do have proof and pictures that you accepted a faulty item for repair and destroyed it is that good enough?

    Wake me up when it's all over.



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