Virgin Media Cancellation deals

I'm quietly confident they'll ring you back. Let us know how you get on.

baldbear wrote: »

Were you paying €64 for just broadband? Currently i'm paying €59 for just broadband,240mb. Robbed. I Have to ring them.

So rang them & told them I'm shopping around. The best they said they could offer me was €10 off for 6 months. I'm on 240mb naked package & currently paying €58.99 so I said I'd cancel & go to Sky as I would save approx €300 with them . Got the spiel about it takes them time to set up,activation fee & speeds aren't as quick. I said I'd chance them anyway as the savings were so good. Hope they ring me back because I don't really want the hassle of leaving

Just double checked, was paying 62 for broadband and home phone (dont even own a home phone) . That was for 240mb. They upgrade to 500mb and reduced price to 49 for 9 months, then 64 after that.

Is there any clause in contract to get out early, since recently i learned that they upgraded firmware on router remotely, which rendered my main pc useless wifi as cant connect back to 5ghz band as my wireless card doesnt support full 802.11ac.


Sure i could sit on 2.4 with massive latency and 3 other people using it plus other 10 devices on top, or fork out cash for new wireless card etc, but why should i pay for their mess up, as everything was fine until they rolled out update which cannot be reverted, been on chat with 4 different people which kept me disconnecting each time.


even while typing this i can see they still poke into router giving me DCs, yet issue is flaw in firmware

Cancelled last month as was only being offered 10 off then was offered 3 months half price wouldn't budge so cancelled got a text today saying equipment was being collected in two days so rang the cancellation department 061 number was paying 97.50 240 meg anytime world and telly and eventually got 9 months half price after mentioning the current sky deal...

Is there anyway of breaking a contract half way through. I am moving house and the new house already has a package with a better offer that I can take over.

Has anyone ever got around paying the €200 cancellation charge?

derek2222_ie wrote: »

Is there anyway of breaking a contract half way through. I am moving house and the new house already has a package with a better offer that I can take over.

Has anyone ever got around paying the €200 cancellation charge?

Same here, im 5 mo left yet got letter today of digiweb for FTTH for 10e 3mo then ,55e after, for gigabit internet and siro site updated my address as live, while being stuck on full price now with VM for 70e after half year passed really crap timing,as would switch in a beat.

spoke with digiweb on chat, they dont offer any buy out option in case of paying penalty, Thou will try if any reps come by to see if doing few year contract will persuade them.

Don't do that, those reps will promise you anything to get the sale and you won't get the buyout money.

Always get something like that in writing.

okidoki987 wrote: »

Always get something like that in writing.

good points.


anyway 4 months left till contract is up so will live.

okidoki987 wrote: »

Neighbour paying too much and didn't want the hassle on the phone so I rang for them.
240MB and calls, 1st offer got offered 6 months half price and 6 at full.
Turned that down and settled on final offer of 9 months at half price and last 3 at full price.
Kept going on about low speeds with other providers etc.

Can you please make a call for me? :P

Hi All,

Currently paying €79 for 250mb broadband, 50 channels and phone. same package that's €59 for new customers

rang to cancel, best they can offer is €64 for 9 months then back to €79. or go to loyalty department and pay 72.50 each month

anyone get any better deals or is it just this time of the year where they don't budge?

thanks

cookie1977 wrote: »

The speed of 100 is fine for my needs.
What do you think??

That is up to 100Mbit, very few people will actually get anywhere near 100mbit. I myself went to get ride of VM there about 6 months ago but no ftth product available in my area at the time and would get ~40-50mbit on the fttc products due to range from the cabinet.



In the end I renewed 240mb with tv package for 9months at 49.5 and 3 months at a higher figure cant remember exactly how much but ~70 i think, well down from the 101 euro a month they were charging me because i had never complained. Even the non special figures for the package i was on was lower than i was paying.



Eir have gone live with FTTH since i renewed and siro is in the planning stages so will make the negotiations more interesting next time around.

chases0102 wrote: »

Just off phone to VM - availed of their very good offer around this time last year or BB and TV for €49 a month.

Best they could do is €72 for same service.

Will be moving to Sky as they can offer SIRO Broadband and TV for €55 (with installation fee of €35).

A relative of mine cancelled and 15 days later Virgin rang them and offered 44.50 a month for 12 months for TV, Broadband and home phone.


I in the end went for 6 months half price 6 months full price for broadband 240 & phone.

bonjurkes wrote: »

Do I have to scare Virgin Media with cancelling my service to get some decent deal? They only made "6 months for 49 then 6 months for 59" offer. When I asked for 6 months half and 6 months full price they were like "Hell no".

It's PITA to get some offers on the phone as they hang up the phone while I was trying to calculate which deal is better to get.

no need keep calling to get different person then they do usual check with supervisor etc.As if you do cancel seems you might or might not get a call with final deal so a lot of hassle if your not going to move.

You will pay for another month. You need to give cancellation notice in advance, i.e. September 7th to avoid this.

thank you both, i was on chat with VM and think person tried to mislead me saying to give notice past September, yet if i look i have 12months payments once September one is taken out next month, so def dont wanna pay any extra and just cancel once contract is up - so with months notice should be 7th of September, to be cut off on October 7th completely.




i know someone who has vodafone - and it blows VM out of water, even on mobile devices difference is day and night in comparison to VM.

Edit:
Vodafone confirmed that i can get fiber- as checking on site id doesnt pickup SIRO for whatever reason, digiweb shows up as gigabit ready, as said know someone who has Vodafone and they had some long delays until engineers figured out cabling but afterwards no complaints about service. So hoping to pick one of those, as area is newly connected and no clue if they have setup it properly as not to have some extra digging towards my house.

Acey10 wrote: »

My virgin media contract is coming to end, was onto them and best offer for broadband and phone was 59 pm, no loyalty offer available. Any recommendations for Swords area dublin?

Finally gave in notice for cancellation, had to wait exactly until today to give it otherwise they have terms to impose early cancellation (would be same as cutting out of contract early cost ) even thou account is paid up to date of contract end.Which means one can cancel out only exactly on 30 day mark- go figure, but not nice practice as one could easily get caught overpaying, which creates mess of looking for refund or dragging process even further out.



got nice one on the phone, think she offered 9mo upgrade to 500mb - or could been six under same price, anyway said thanks and no, since moving to Siro, all in service was good over the years, but screwing with people over price increases and need to haggle each year, not to mention the update they pushed on routers, which caused me tons of issues. Ill be happy once have proper fiber connection to stay up to date with new tech.

as for moving to next company think digiweb- know they been long in business around Dublin, but im outside so will see, vodafone has good deal but again hit and miss, regarding timing and customer service.

Rang up today to cancel.
Best they offered was €15 off for 9 months. I went ahead and cancelled.

Is it possible to get my wife to sign up as new customer and try get the new customer deal €55pm deal?

Thanks

brightkane wrote: »

yeah i did this, used a different bank account in case it made a difference, there was actually an overlap where both were in place!

Thanks. I'll try that